Parcel+Post Expo Conference Program

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Welcome to the first view of the 2020 Conference Programme which is being added to continuously, so to keep fully up to date please visit our website from time to time.

As you will be aware, one of the few statements that is fairly safe to say in a year of confusion, is that in the case of the parcel delivery business, the world health crisis has added even more momentum to e-commerce and online business, at least domestically. It’s also accelerated further assessment and development in the ‘last mile’ with greater consideration being given to robotics and drones than may otherwise have occurred at this point in time. With headlines such as ‘UK online sales soar to a 10 year high’, Emirates Post announcing a 45% increase in last mile deliveries since the start of 2020 it’s been a year that feels like a 365 day Christmas for the world’s parcel deliverers. Indeed, Swiss Post have declared that with 17.3 million parcels delivered in April it’s been busier than any Christmas they’ve experienced! And whereas the traditional business of the posts has not been food and groceries, suddenly we see a real emergence of food joining the parcels that they’re carrying. In our conference this year we’ll be hearing from some of the Posts that have really risen to the challenge and we’ll be exploring the long term implications of potentially permanent changes to the way people work and shop.

Our Vienna venue is a rather fortuitous choice for this year. The conference rooms are bigger than we need and therefore whatever social distancing measures may be required we are able to fall in line and make sure we have a safe environment for everybody joining us at the Conference.

We have already run one show in Europe just before the global lockdown started where measures we put in place included airport industry temperature monitoring of all attendees before they got to the main entrance, electronic non-contact hand sanitisers and a new entirely wifi based on site registration and badging arrangement; and that means everything you do at the entrance is on your own smartphone or similar personal device.

In addition Austria has been a front-runner in Europe in managing their own processes during this health crisis exceedingly well and the Messe where the event will be held has confirmed they will be open for business and that they very much look forward to hosting us. Full updates on all measures will of course be on our website and news bulletins

Tony Robinson, Founder Parcel & Post Expo



Room C Business strategy and transformation
11:20 Uhr - 15:30 Uhr

This session is aimed at those wishing to understand management best practice for change management and for managing complexity. Some presentations will draw on the experiences of the most recent and dramatic changes made necessary by the Covid crisis and others will look at the opportunities that change during the crisis may now provide.

Claiming the last mile: Are posts being usurped by private companies?

Nicholas Manolis
CEO
Escher Group
USA

View Bio
For e-commerce companies, the last mile is the most economically and logistically challenging part of the delivery journey. Interestingly, posts have been effortlessly tackling the last mile for decades. It’s no wonder then that companies such as Amazon, FedEx and UPS turn to regional posts for help getting packages from the distribution center to the customer’s door. In this session, Nick Manolis will discuss how posts can use technology to claim the last mile before competitors start building their own local networks.

Delivering effective transformation in the COVID-19 world

Christopher Kernahan
Managing partner
Pacific Consulting Group
Australia

View Bio
Covid-19 has accelerated the decline of letters and growth of e-commerce parcels, representing both a challenge and opportunity for postal businesses around the world. Operators must ramp-up their transformation timelines to successfully realize these opportunities, improve customer experience and lock in profitability. Postal operators can seize this unique opportunity to address complex legacy structural issues in order to transform their business and emerge from the pandemic with an optimized cost base and more efficient operations. Christopher Kernahan will share frameworks and methodologies for approaching large-scale transformations, shaped by experience working with national postal operators and freight and logistics businesses.

Carrier management solutions in today’s e-commerce business

Georg Weidinger
CEO
Swiss Mail Solutions GmbH
Switzerland

View Bio
Today’s postal operators and courier and express service providers offer a large portfolio of products: economy, priority, prime tracked, registered, EMS, COD, local labels or cross-border services, delivery until 09:00, 12:00, etc, all while facing challenges in customs clearance B2B or B2C, where to customs clear, etc. Above all, every provider has different names and definitions of its services. How can providers keep up-to-date and, more importantly, how can they advise customers which service to use? Cherry picking and personalized offerings are the essential services of independent logistic companies. What are the challenges in managing this complexity?

The transformation imperative in parcel and post

Francis Mac Aonghus
EMEA director industry and strategy transformation
Oracle
Ireland

View Bio
Changing consumption habits, digital transformation across industries and market volatility are creating a transformation imperative across the industry. Drawing from the experience Oracle has across the parcel and post industry, and connecting it to trends it has seen across other industries, this session will look at how innovation and emerging technologies are driving the transformation, and the capabilities to get there.

Postal operations 4.0: Integration of various data into one point of view on postal operations and business performance

Radoslaw Malkiewicz
Manager
PwC
Poland

View Bio
How to provide reliable up-to-date information needed for postal organization and key functions? How to integrate data scattered across multiple systems? How to improve existing process of data integration in quick and error-prone way? How to provide an integrated view on postal business and operations performance for all key functions? How to improve the postal S&OP process? Seems challenging, but is it possible?

Marketing, CRM and direct mail after COVID-19

Martin Twellmeyer
MD
optilyz GmbH
Germany

View Bio
Raphael Fässler
Investment associate
Swiss Post Ventures
Switzerland

View Bio
CRM teams are gradually taking over the responsibility in organizations for direct mail budgets from print purchasers, and CRM itself is becoming more connected and performance-driven through marketing automation. Integrating direct mail into this CRM setup (e.g. into customer journeys) will be the key to success. One too many mass mailings will be a thing of the past; the future of direct mail will be targeting and hyper-personalization. Consequently, postal service providers face the same challenge as printers that are losing their old contacts in organizations and often do not speak the marketing language of CRM managers.

Room D Workshop - Communications and social media
10:00 Uhr - 12:00 Uhr

What have we learned about effective communication and creative use of social media during the Covid pandemic? How were digital communications used when physical distancing and lockdown measures were in place? How will this change the role of digital comms and social media in the future? These and other questions will be addressed with case studies and discussion.

Communications and social media

Ian Kerr
Founder and host
Postal Hub Podcast
Australia

View Bio
Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Room D PIP Innovation and Startup - The e-commerce dilemma: How posts can increase market share – use cases and best practice
09:00 Uhr - 10:15 Uhr

While the e-commerce market is thriving and volumes are increasing constantly, many postal operators face a dilemma. Their parcel volumes are increasing, but their market share is often decreasing. The reasons are often quite complex, but at the same time quite simple. Competition is increasing, prices might be under pressure and customer experience as well as choice of products or services is low. However, a lot of developments take place in this area and many posts are introducing new and exciting solutions to provide the market and its customers with choice, quality and a good experience. The panel in this session will share use cases and best practice and will discuss which services and solutions can be success factors in playing a key role in the growing e-commerce market to win back market shares and increase profits.

International shipping – it can be as easy as domestic shipping

Michael Pakula
CEO
BoxC
USA

View Bio
International e-commerce shipping can be complicated. Duties and taxes, undeliverable returns, tracking, transit times and fair and affordable pricing are some of the main considerations. BoxC makes international shipping as simple as shipping a local package with access to services and savings that have traditionally only been available to enterprise level companies. This session will provide use cases and best practice from customers including postal authorities.

E-commerce drivers: How to increase customer experience through click and collect, returns and unique ship-from-store solutions

Michael Richmond
Chief commercial officer
Doddle
UK

View Bio
Doddle’s white-labeled technology powers click and collect, returns and ship-from-store offerings for retailers, carriers and postal operators, thus helping to deliver stellar customer experiences that keep customers coming back. Doddle can draw on use cases and best practice from its customers, including Australia Post and Amazon.

Keynote Presentation - The post-Covid postal and logistics world – how to succeed and master the challenges

Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA

View Bio
The Covid-19 crisis has changed society, businesses and the way we work. Postal, express and logistics companies were highly relevant and indispensable to master the crisis and provide a network which was essential to overcome the many challenges. But how will this crisis impact the postal and logistics market and the companies themselves, and what are the opportunities and challenges which postal and logistics companies will have to master in the coming months and years?

Room D PIP Innovation and Startup - Driving innovation in the first and last mile - increasing efficiency & profits: Use cases & best practice
11:15 Uhr - 12:30 Uhr

The first and the last mile have moved into the main center of postal, express & logistics companies’ strategies. It’s on the first and last mile, including returns, where the customer experience takes place and where the delivery company will get in touch with the customer. These are also the most difficult and sensitive parts of the shipping process because here it will be decided whether the customer is satisfied or not. In this session our panelists will present use cases and best practice and will share their views and experiences on which solutions are key for an outstanding customer experience and what makes a successful last mile service. They will also focus on new solutions, PUDO strategies and returns.

Tour and depot optimization in real-time – how to increase efficiency and flexibility

Robert Dohrendorf
President and CEO
Graphmasters
Switzerland

View Bio
CEP and logistics service providers can achieve dramatic improvements of all essential KPIs such as double-digit efficiency and productivity gains as well as an outstanding service quality. Together with a customer, Robert will present how to increase competitiveness while remaining extremely flexible by optimizing individual tours and entire depots in real-time with NUNAV Courier.

Room D PIP - Startup sessions and startup competition
14:00 Uhr - 16:50 Uhr

This session will cover start-ups. In presenting new and exciting solutions and products It will feature our annual start-up competition in which the start-up with the most outstanding solution (game changer) will be chosen by a jury of industry experts and will conclude with a final discussion of the industry expert panel reflecting on the start-up pitches and how they can change the postal, express & logistics sector.

Startup Judging Panel

Marc Sarmiento
Head of research and innovation
Austria Post
Austria

View Bio
Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA

View Bio
João Manuel Melo
Head of innovation management
CTT Portugal Post
Portugal

View Bio
Elmar Toime
Chairman
Postea Group
USA

View Bio
Thierry Golliard
Director open innovation & venturing
Swiss Post
Switzerland

View Bio
Michel Heck
Trend Research & Innovation
DHL
Germany

View Bio

Room A Logistics Ecosystem - Cross Border
13:50 Uhr - 16:50 Uhr

As international e-commerce continues to grow so do the issues of cross border mail and parcels. This session reviews some of the challenges and looks at some of the solutions that can be used for cross border mail, parcels, and freight.

Enabling cross-border transactions to every online store without the need of addresses

Santosh Gopal
CEO
Ship2MyId
USA

View Bio
Cross-border transactions are set to grow at a phenomenal pace. The target for 2020 (US$994bn) will be growing at 20%. Globally there are 943 million online cross-border shoppers. However, several challenges are limiting the growth. One such challenge is the limited ability to checkout from global online stores with local addresses – less than 1% of e-commerce stores have options to do checkout for global locations. There are also challenges in addressing formats, with more than 150 countries with their own address and zip-code formats making validation of international addresses impossible. Then there is the issue of maintaining compliance on tax, customs and insurance, as well as the supply chain integration issues. This presentation will review a solution allowing one unique login for all global e-commerce stores, enabling every online store to support global e-commerce. The system eliminates the need to key in mailing addresses, increasing accuracy, minimizing fraud and providing 100% privacy for consumers, and also offers real-time tracking of every transaction and promotes new revenue streams for national postal careers. The solution follows strict compliance with UPU guidelines for customs, taxes and insurance controls, eliminating fraud and malpractice.

Dig deep: Exploiting data for cross-border compliance

Rick Becerra
Vice president sortation solutions & strategy
BlueCrest
USA

View Bio
Globalization means a torrent of international postal data. Postal organizations are faced with the challenge of managing these new data streams and harnessing the knowledge within them. To remain competitive, the ability to manage and analyze data across multiple applications, directories and interfaces is essential for compliance with cross-border. In this presentation, experts from BlueCrest will discuss these issues and provide useful insights and takeaway ideas to exploit the value of data and expand your reach.

Cognitive logistics for future cross-border exchange with the Cognitive Advisor tool

Miha Cimperman
Researcher
Jožef Stefan Institute
Slovenia

View Bio
Alen Kahvedžić
Head of project – cognitive logistics – expert specialist for innovations
Pošta Slovenije
Slovenia

View Bio
Globalization means a torrent of international postal data. Postal organizations are faced with the challenge of managing these new data streams and harnessing the knowledge within them. To remain competitive, the ability to manage and analyze data across multiple applications, directories and interfaces is essential for compliance with cross-border. In this presentation, experts from BlueCrest will discuss these issues and provide useful insights and takeaway ideas to exploit the value of data and expand your reach.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, Postal Solutions
Atos
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information – often before a shipment is even sent.

Challenges of overloaded networks caused by cross-border e-commerce

Benjamin Dietrich
Industry manager e-commerce
Interrol Holding GmbH
Germany

View Bio
CEP service providers are facing the challenge of enormous volumes, dropping margins and the lack of work resources almost globally. One of the successful approaches to overcome these issues is automation in the periphery. Central hubs and bigger stations are already at a high and efficient automation level. But to achieve more relief in the networks, automation in the lower levels of the hub and spoke networks, in depots and in service/customer centers is the key to success. This presentation will explain how these solutions can be of great benefit.

International returns: How retailers and posts can work together on developing a returns strategy

Krish Iyer
Head of industry relations and strategic partnerships
ShipStation
USA

View Bio
Returns have always been a vexing issue for retailers across the world, and recent changes to de minimis rules in the USA, Canada, Norway, Brazil and other countries add to this complexity. This session will focus on how a select group of retailers has partnered directly with international posts to decrease this complexity and cost, while adding visibility and options for their cross-border consumers.

Room A Logistics Ecosystem - Sortation
09:00 Uhr - 12:40 Uhr

Posts and carriers around the world are looking for new ways to increase efficiency and value for mail and better manage the tsunami of parcels, all while providing real-time information and visibility. This session will review innovative sortation solutions including predictive analytics, security and control that enable posts and carriers to optimize their operations and deliver new services and greater value.

The fully automated parcel sorting system: A case study

Ihab El-Sayed
Associate professor - industrial engineering
College of Engineering - Taibah University
Saudi Arabia

View Bio
This presentation will describe how the Capstone team utilized the knowledge and techniques gained during their study at an industrial engineering department in order to improve the manual sorting process. They converted it to an automated sorting process by using optical character recognition (OCR), automatic speech recognition (ASR) and a robot arm. The purpose was to improve the recognition accuracy. The OCR works very well with flat objects, but due to curvature the performance decreases and the error rate increases with parcels. The Capstone team combined the OCR and the ASR to improve the accuracy. From an industrial engineering perspective, the team is aiming to increase productivity and reduce the high cost of manual workers by using a robot arm, which is faster and more efficient.

Sorter exits, increasing efficiency?!

Edwin van Kempen
Commercial director
EuroSort Systems B.V.
Netherlands

View Bio
With increasing stress on logistics operations to deliver more small and non-conveyable packages and parcels more quickly, there is a need to increase throughput and efficiencies. This can already be achieved by using the right sorter in your process, but also by making use of smart design in the exits of the sorter. With smart design, the number of exits could be doubled without the need to double the footprint of the sorter. This could not only decrease the amount of handling, but also enables much deeper sorting (for example, to postal code instead of regions). The right combination of sorter and exits can help any logistics operation to increase efficiency and ultimately reduce costs.

Load carriers are an enabler for robotics, AGVs and IoT

Eero Heinonen
Executive vice president
K.Hartwall Oy Ab
Finland

View Bio
The increasing demand for speed and flexibility is creating a real potential for implementing robotics, AGVs and IoT within parcel operations. The unexpected enabler for many of these future developments is the effective use of parcel load carriers. When implemented correctly, parcel load carriers can reduce (un)loading times and enable pre-sorting, which reduces overall sortation costs. Furthermore, the reality is that all national postal operators have a current fleet of roll cages that, when installed with IoT technology, can reduce manual scans and gather information about everything from routes to loop times and customer behavior. The development of new technologies, such as AGVs and robotics, make it possible to improve the logistics network, meet new market demands and reduce parcel sortation costs.

Applying lessons learned from letter sorting operations to optimize parcel processing

Udo Neisel
Product director international sortation solutions
BlueCrest
Germany

View Bio
Software for letters and flats processing has evolved to a point of extreme sophistication. Gone are the days of simple barcodes. In today’s interconnected world, postal and mail processing organizations deploy intelligent sorting algorithms to handle complex data streams and get the mail delivered. As the global parcel market continues to grow, the amount and complexity of data is snowballing. Now is the time to evaluate what we have learned from lettermail and flats processing and apply the lessons learned to the rising challenges in parcel sortation.

Lessons learned from Covid-19: The importance of flexibility and adaptability in your sortation process

Dirk van Lammeren
Commercial director
Prime Vision BV
Netherlands

View Bio
This presentation will review some of the lessons learned by posts and parcel companies during the Covid-19 crisis and the responses to it. In particular, the speaker will discuss how flexibility and adaptability in sortation processes can be achieved and how this provides the capacity to respond to crises and demand peaks.

How to automate the flow of your non-conveyables

Sjoerd Visser
Sales manager
Eurotec
Netherlands

View Bio
In post and parcel centers, the flow of the conveyables is perfectly automated, but the material flow around the sorters is still completely manual and in complete chaos. What is the solution to this problem? This presentation will discuss the interesting idea of using Lowpad modells.

How hybrid solutions enable scalable warehouses

Denny van Veen
Marketeer
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses there are often traditional systems in place. Robotics do not have to fully replace traditional systems. As a matter of fact, the two can be combined into a solution where the whole can become greater than the sum of its parts. As a system integrator, Equinox has expanded its portfolio by becoming a distributor of Geek+ robotics. Equinox’s experience in software integration, sorting systems and other warehouse automation systems enriches this partnership.

Fast parcel picking

Vincent Touquet
Business development manager
Photoneo s.r.o.
Slovakia

View Bio
Parcel handling automation is growing rapidly along with the increasing e-commerce percentage of total global retail, especially over this year. Automation of a company’s parcel handling improves its supply chain processes and increases its future success potential. This presentation takes a fresh look at parcel handling by reviewing an intelligent automation solution for a specific yet crucial aspect – the singulation of parcels at the point of induction. Photoneo’s Parcel Picker makes the process of inducting large, unstructured loads of parcels safe, fast, effective and reliable, and reduces cost. A combination of in-house-developed 3D machine vision and robot intelligence enabled by advanced and sophisticated machine learning algorithms makes this possible. The camera takes a scan of the whole pile of parcels and transfers it to a 3D texture data set. Machine learning algorithms, tuned to a wide range of parcel types, then processes this data. The AI trained on a vast data set immediately recognizes each parcel and sends a command to the robot, which performs the picking action with an accuracy of ±3 mm. This way, it can pick more than 2,100 packages per hour, while not requiring any intervention that generally increases the risk of human error or fatigue. One of the most significant advantages is that the robot can work nonstop without ever getting tired. Such smart automation solutions are essential as parcel volumes are ever-increasing and personnel availability is not always guaranteed due to external circumstances – the recent pandemic being a case in point. Now is the right time to continue to automate and streamline logistic processes.

Room A Logistics Ecosystem - Tracking
13:30 Uhr - 15:10 Uhr

Posts have been using tracking technology to monitor letter delivery times and service levels with technologies such as barcodes and active or passive RFID. But as the parcel delivery sector expands and consumers demand more real-time delivery tracking information, parcel delivery companies have become increasingly interested in better tracking technologies and more accurate use of that tracking technology. This session will discuss these developments and how parcel tracking technology can improve efficiency and customer satisfaction.

How do you manage and track a fleet that is not yours?

Shawn Winter
CEO
ShipTrack Inc.
Canada

View Bio
Agents or delivery partners are an integral part of any last-mile or parcel delivery operations, but can be difficult to manage from a technological perspective. This presentation will discuss industry best practices, and when they will come to managing agents or partners. Discussion will focus mostly on technology and will cover topics such as systems integration, data management, application selection and device management.

See your supply chain asset with a 0G network: Four things that changed in a Covid world

Thomas Scheibel
CEO
Heliot Group
Switzerland

View Bio
This presentation will first set out what 0G is and what challenges it seeks to address. It will then describe how DHL, Posti and An Post use 0G. Finally, it will outline the four changes: new patterns; new attack surface; new ESG; and new resilience and redundancy compliance requirements.

Introducing RAIN RFID into parcel and post operations: Is now the right time?

James Goodland
Director, RAIN RFID Solutions
NXP Semiconductors
UK

View Bio
This presentation will discuss the use of RAIN RFID in the parcel and postal environment. It will look at how RAIN RFID technologies support operations in terms of handling times, delivery accuracy and facilitation of new service opportunities; review lessons learned from industries that use RFID as a critical part of operations; and discuss the appropriateness of the technology, considerations and where the potential benefits can be found.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Head of sales & business development
Kizy Tracking SA
Switzerland

View Bio
Postal operators must cope with complex problems for shipments: missing shipments, delays, incorrect deliveries and long return delays, especially for outbound cross-border shipments and returns. Real-time tracking solutions enable investigation and resolution of these problems by gathering position data based on globally available mobile networks and local wi-fi. They provide end-to-end, real-time shipment information worldwide, enabling visibility into issues that remain invisible to passive solutions such as RFID. In conjunction with a built-in light sensor, real-time tracking solutions enable understanding of delivery paths, detect misroutings, intercept unwanted openings, measure delivery times and benchmark routes. This presentation will discuss a B2B global tracking system that fulfills the information needs of the postal industry, provides advanced tracking and monitoring, is easy to deploy and enables fast and efficient problem investigation.

Room A Logistics Ecosystem - Transformative Technologies
09:00 Uhr - 13:00 Uhr

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations, such as sorting, storage and delivery? How can smart, AI-controlled systems and advanced automation (including the use of robotics and autonomous vehicles) increase efficiency, improve customized services and reduce costs? How can the complexity of optimization, sequencing and time-critical logistics be addressed using the latest smart technology solutions?

The power of AI and machine learning for parcel processing

Dr Thomas Bayer
VP of digital postal / parcel
Siemens Logistics GmbH
Germany

View Bio
Thanks to e-commerce, parcel volumes have risen significantly in recent years, leading to increased loads in the network, in sorting and distribution centers, and in the last mile. The challenge of today’s operation is efficiency and maintaining service quality, particularly at peak times, while keeping costs down as much as possible to secure profitability and increase competitiveness. With today’s level of digitization, IoT connectivity is able to generate a huge amount of data, big data, which is the perfect basis for machine learning algorithms and AI to draw conclusions out of these big data sets more or less automatically. Use cases from different clients will be presented to demonstrate how machine learning and AI will lead to operational excellence in the parcel industry. Limitations of the technology will also be covered.

AI cognitive solutions in post and logistics

Nelson Fernandes
SVP global business & product development
Planet AI GmbH
Germany

View Bio
AI-based methods offer several advantages in improving prediction performance for variance detection and functional outcome prediction. This leads to automation that helps in the security risk assessment and clearance process. Automating threat object detection from x-ray scans of parcels leads to increased efficiency of the whole security procedure. There is a partnership in operation in which solutions are developed that are also learning in the workflow, bringing the deep expertise of an R&D organization into the field of post and logistics (reading c22 content, sender receiver information, reading x-ray images for opioid detection) as well as traffic surveillance and document understanding.

Strategic sectorization for parcel delivery: Performance and robustness

Jonathan Bouaziz
CEO
Kardinal AI
France

View Bio
Some activities require the implementation of a territory sectorization before tour optimization can take place. Working with a sectorization enables tasks to be balanced between teams and improves productivity, in particular through the specialization of drivers in a given area. In a last-mile parcel delivery warehouse, sectoring is necessary in order to organize picking within the warehouse. For each organization, it is a question of finding the right balance between performance (opex costs) and robustness (tour stability, which is reflected in the number of manual rebalancing operations). Kardinal’s Sekto model is the only tool on the market capable of jointly optimizing these two dimensions, enabling you to control the impact of your strategic decisions. Its core mechanic is based on your historical data in a machine learning logic, allowing you to size your fleet while taking into account the seasonality of the activity, its evolution and its geographical distribution.

Dynamic and integrated line-haul

Christian Oestergaard
Senior group strategist - IT-production/IoT/AI
PostNord
Denmark

View Bio
Christian Oestergaard, senior group strategist of IT-production/IoT/AI, PostNord, Denmark PostNord has, over a period, had many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task is now to optimize the line-haul planning in PostNord Sweden, using dynamic planning and AI skills to achieve cost savings. Listen to PostNord sharing experiences, considerations and their results so far. PostNord is currently optimizing line-hauls between 11 terminals and more than 1,800,000km (1,120,000 miles) driven every month.

AI robotics leads the future of logistics world

Jian Zhang
President of EMEA
Geekplus europe Gmbh
Germany

View Bio
With the rise of e-commerce and the demand for a faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistics challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are affecting a wide range of industries, from apparel, retail and automotive to electronics, energy and pharmaceutical industries. This presentation will discuss how the Geek+ vision of a fully automated and intelligent global supply chain can make logistics affordable, efficient, flexible, safe and agile.

Machine learning in e-commerce logistics: Drive greater efficiency and better customer experience

Dana von der Heide
Founder & CCO
Parcel Perform
Singapore

View Bio
As the logistics industry continues to grow along with e-commerce, more radical growth can be found in another domain: data. In fact, 2.5 quintillion bytes of data are generated each day and 90% of the world’s data was generated in just the last two years. The power of data will reshape the logistics and e-commerce industry. Parcel Perform will talk about how logistics data can enable smarter decisions with full visibility across all touchpoints in a supply chain, and how machine learning can transform the customer experience, empower predictive planning and drive greater efficiencies. Find out how you can ride the growth of big data and make full use of these opportunities for e-commerce logistics.

Room C Logistics Ecosystem - Fleet Electrification
09:00 Uhr - 12:50 Uhr

As posts and courier companies look at ways to comply with ever-stringent emissions and other regulations around urban transport, one obvious area is that of replacing the current fleet with electric vehicles. This session intends to get serious about the practicalities and benefits of fleet electrification.

The strategic case for going electric – insights from the global EV100 initiative

Sandra Roling
Head of EV100
The Climate Group
UK

View Bio
A growing number of businesses are adopting ambitious electrification strategies as part of future-proofing their strategies. The Climate Group’s international corporate leadership initiative EV100 brings together over 70 global brands publicly committed to make the transition to electric fleets by 2030, including postal, logistics and retail leaders such as Austrian Post, Deutsche Post DHL, Inga Group (IKEA) and Swiss Post. This presentation provides insights into their experiences and the key drivers and barriers they encounter, and highlights the role ambitious corporate leaders can play in accelerating the necessary market transitions.

How to switch to electric

Silvester Pullman
Sales director
Voltia a.s.
Slovakia

View Bio
This presentation will review the latest findings on the true cost of switching delivery vans to electric. It will outline the current electric van landscape, reveal the most common mistakes to avoid in the process and provide invaluable tips for fleet managers.

Managing the lifecycle of light electric vehicles for delivery

Andrej Sobotkiewicz
CEO
Paztir B.V.
Netherlands

View Bio
Managing the lifecycle of a vehicle as it launches and moves from one stakeholder to another while keeping track of its status and vital signs is the biggest current problem in the industry. Paztir is focused on development of services for organizations that use light electric vehicles (LEVs), primarily e-bikes to deliver food, goods and parcels in dense urban areas. This presentation will discuss how this problem can be addressed.

The smart electrical trailer

Mathieu COLLIGNON
Head of sales
K-RYOLE
France

View Bio
This presentation will look at the very first smart electrical bike trailer. Perfectly adapted to all urban environments, it enables professionals to carry up to 250kg (550 lb) without any extra effort. It saves time and makes delivery easier!

Real benefits of applying light electric vehicles for last-mile postal delivery

Martin Kyburz
CEO
Kyburz Switzerland AG
Switzerland

View Bio
Urban last-mile delivery is becoming increasingly challenging due to space, energy and environmental constraints. This presentation will describe how the new generation of Kyburz electric transport vehicles assist global customers in optimizing their last-mile delivery systems. We will outline the energy, total cost and efficiency implications of deploying our vehicles across a broad range of diverse geographic areas. The focus of the discussion will be on the real data collected by our fleet management system during the vehicle’s lifetime, as well as the potential benefits of refurbishing vehicles for their ‘second life’ after their initial service period.

Room B Delivery solutions - Urban delivery challenges
14:00 Uhr - 17:40 Uhr

The big urban delivery challenges revolve around air quality regulations, traffic congestion, parking and access. With delivery volumes increasing, the regulations tightening, the competition evermore fierce and consumers demanding customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items – at a very low price – what innovative, cost-effective solutions and approaches can be used to meet this massive challenge?

Superior route design

Dr Clemens Beckmann
Head of smart cities and last-mile solutions
Deutsche Post DHL
Germany

View Bio
When it comes to planning and execution of shipment deliveries, the expectations of stakeholders have increased and requirements have become more complex. The rise of e-commerce drives the need to consider further parameters in the planning process, such as time windows for deliveries, congestion in urban areas and alternative deposit places. At the same time, logistics companies experience frequent changes in delivery staff, which leads to a loss of experience and knowledge regarding local specifics and delivery requirements. To address these challenges, a systematic, automated and digitized approach is required. New solutions need to model system-relevant variables as measurable parameters, such as handling time or vehicle capacities, to make planning more applicable. The consideration of relevant historical data, such as location specifics or exceptions, will make those solutions even more reliable and robust. This presentation will introduce available superior solutions, such as Greenplan, and how they help solve the challenges in delivery planning and execution.

Bridging the gap: More last-mile deliveries, more inner-city restrictions

Sebastian Heise
COO
Graphmasters
Germany

View Bio
As more cities introduce inner-city access restrictions, ranging from physical restrictions to road signs, post networks can use these restrictions automatically in their daily tour planning process. With this step, NUNAV Courier ensures networks and their drivers 100% conform to inner-city restrictions while keeping their delivery promise. This real-world scenario is made possible by processing OpenStreetMap data – which makes it very easy for local operators to introduce local knowledge for the post network – during the daily planning process based on day-to-day objectives (least distance, fewest personnel, utmost punctuality, etc). This presentation will provide an in-depth look into the multi-cloud-computing platform NUNAV and how Austrian Post is using NUNAV Courier in its day-to-day operations to ensure all its drivers are productive from day one, while abiding by city restrictions.

Changing traditional delivery models of last-meter logistics: What is the role of hub and spoke?

Ingo Lübs
Managing director
RYTLE GmbH
Germany

View Bio
Infrastructure as a Service (IaaS) is setting a new standard for the last meter by focusing on customers as well as authorities together and directly. Particularly in regard to the increasing consumer demand for home delivery as well as same-day, a sophisticated and applicable solution is needed. There are certain parameters that can support this strong and dynamic growth, including IoT-enabled, modular and swappable storage (the so-called hub) while using e-mobility hardware. By effectively implementing these parameters all together within this field of market dynamics, a clear asset optimization will be a possible result.

Urbanization and last mile: High tech to help smart cities

Martin Sträb
CEO
tiramizoo GmbH
Germany

View Bio
By 2050 nearly 70% of the world’s population will live in cities. In parallel, e-commerce keeps on growing, leading to even more last-mile deliveries. How can (smart) cities cope with these developments? With static, traditional approaches such as taxes and tolling? Or would it be better to use high tech to optimize, steer and manage traffic flows? Using self-learning and AI-based algorithms can improve people´s lives in urban cities.

Urban logistics: The next big thing is night deliveries

Edouard Barreiro
Chief expansion officer
Citibox
France

View Bio
Package delivery companies are facing a paradox. They are constantly having to deliver more and more parcels in cities, and those cities are becoming increasingly concerned about the impact of package delivery activities (traffic congestion, pollution). Cleaner vehicles, while necessary, are not enough. They will not prevent carriers saturating public space and could even make things worse (EVs, e-bikes and walkers means multiplying urban hubs and ‘vehicles’ in city centers) with obvious consequences regarding CO2 and pollutant emissions on the environment. Consequently, we think that with the appropriate solutions – such as connected parcel boxes in residential buildings – it will be possible to deliver packages to many homes, safely and efficiently, during the night.

First- and last-mile logistics for thermo-sensitive goods can be smart, sustainable and safe

Jos Miermans
Business partner
etheclo
Belgium

View Bio
Grocery deliveries have expanded massively as a result of the coronavirus – and this will surely continue. The background details, however, will become increasingly important, and customers will ask questions such as, has the temperature of my delivery been respected all the time? The other issue is whether delivery has been directly to the home or to a pickup point. How can customers then be sure? This presentation will show how we can tackle both challenges.

Parcel & Post Expo 2020 Conference

Room A Plenary Plenary - Opening Keynote Presentation
08:50 Uhr - 09:20 Uhr

Opening presentation

Peter Umundum
Member of the board
Österreichische Post AG
Austria

View Bio
Welcome to Vienna - Presenting Austrian Post and its innovations.

Room A Plenary Plenary - Responding to the Covid Crisis
09:20 Uhr - 12:50 Uhr

This session will review various responses to the Covid-19 crisis, looking at how postal operators, courier and express companies, fulfillment and logistics companies, as well as companies involved in developing and implementing the latest technological solutions in automation and delivery, reacted to the situation. Speakers will explain how they changed their operations to serve their customers’ new demands, complied at short notice with stringent new workplace regulations and operated with peak level volumes and often many fewer staff. There will be ongoing effects of the crisis for the parcel and postal businesses on e-commerce, and on consumer behavior, expectation and demand. This session will not only feature presentations on these reactions, but afford the opportunity for discussion and analysis providing valuable insights for the future.

Adapting to the new normal: Last-mile solutions in the post-Covid world

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (UKRPOSHTA)
Ukraine

View Bio
This presentation will share how logistics players reacted to challenges of the global pandemic: services launched; cargo cross-border solutions built at the times of air capacity constraints; new last-mile partnerships with retailers; solutions to help offline businesses to go online; and experimenting with startups, such as grocery and medicine delivery, within established businesses. Which of these innovations are going to stay beyond quarantine times? Are established logistics incumbents capable of competing with new entrants?

Growing part of the postal business despite the Corona Virus challenge.

Thomas Roggendorf
Postmaster general of Curaçao and CEO
Cpost International
Curacao

View Bio
This presentation will cover three main topics. The first is that e-commerce is still operational and growing thanks to the introduction of self-service kiosks (one-fifth of the island population uses this service). The second topic is that grocery (home) deliveries have quadrupled, due to the coronavirus stay-at-home policy. Many companies try to copy our system but due to the size of the company and the specific knowledge of the neighborhoods, Cpost can deliver overnight while competitors deliver within a week. The third topic is social obligation. Cpost delivers free of charge government food and sanitary packages to those most in need, creating a lot of goodwill and showing that the post is vital in difficult times.

Delivery disruption & e-commerce innovation: Postal networks’ resilience in the time of Covid-19 and how postal business has revived

Jack Hamande
Executive board member
BIPT - Belgian Regulator for Postal and Telecom Services
Belgium

View Bio
Postal services face challenges at times of disaster. In 2020, the world had to face Covid-19. Post is essential, but why? How did postal operators adapt to this situation? Which policies or regulatory decisions were taken? How did innovation boost operational and services development?

The postal system in crisis: How mail kept critical communication going.

Jeff Crouse
Chief Solution Officer - mail related solutions
Quadient
USA

View Bio
This presentation will use customer cases and data from the Covid-19 crisis to examine how mail changed and played a critical role in customer communication for industries such as healthcare and government. It will also cover how a change in process and systems and the wider adoption of hybrid mail kept volume going through the mail system, and examine what’s next for mail.

Covid-19 is changing consumer behavior, and retailers are finding creative ways to remain connected with their customers

Amine Khechfé
Chief strategy officer /co-founder
Stamps.com/Endicia
USA

View Bio
Covid-19 has altered how the entire globe transacts and trades. This presentation will touch on and present case studies on: how the adoption of modern software usage has accelerated tremendously during the pandemic, enabling retailers that were forced to shut down store fronts to sell online and over the phone; companies that shifted their entire business line; B2B shifts to B2C; and the elder population being forced to stay indoors yet still stay connected with their social groups and families.

Managing crisis situations and demand peaks

Grzegorz Urban
Director
PwC
Poland

View Bio
This presentation reviews the learning points from the Covid-19 crisis and the response of e-commerce and parcel companies during the pandemic. The lessons contained provide a guide on how to revise business operations affected by short- and long-term changes in customer behavior patterns.

Covid-19: Strategic surprise or denial of reality? The keys to resilience of our organizations

Thierry LAFON
Crisis management / OSINT expert
La Poste
France

View Bio
A study based on data available in open-source has already predicted the consequences of the Covid-19 pandemic from February 15. What lessons can be learned so that strategic decision-making and crisis management integrate both the predictions and the innovations implemented in Asia without delay?

Panel Discussion: Responding to the Covid Crisis

Thierry LAFON
Crisis management / OSINT expert
La Poste
France

View Bio
Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (UKRPOSHTA)
Ukraine

View Bio
Grzegorz Urban
Director
PwC
Poland

View Bio
Jack Hamande
Executive board member
BIPT - Belgian Regulator for Postal and Telecom Services
Belgium

View Bio
Jeff Crouse
Chief Solution Officer - mail related solutions
Quadient
USA

View Bio
Amine Khechfé
Chief strategy officer /co-founder
Stamps.com/Endicia
USA

View Bio

Room C Workshop - E-commerce delivery in the post-COVID world
14:00 Uhr - 16:50 Uhr

Is post-Covid operational capacity keeping you awake at night? Are current methods not cutting it in the new last mile? The sudden boom in e-commerce volumes driven by Covid-19 caught many delivery companies by surprise, aggravating existing capacity shortages. How will the smart operators build capacity in the post-coronavirus world? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) lead the latest in their very popular series of interactive seminars and workshops.

E-commerce delivery in the post-COVID world

Ian Kerr
Founder and host
Postal Hub Podcast
Australia

View Bio
Marek Rozycki
Managing partner
Last Mile Experts
Poland

View Bio
Is post COVID operational capacity keeping you awake at night? Are current methods not cutting it in the new last mile? The sudden boom in e-commerce volumes driven by COVID-19 caught many delivery companies by surprise, aggravating existing capacity shortages. How will the smart operators build capacity in the post-coronavirus world? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) lead the latest in their very popular series of interactive seminars and workshops.

Room C Workshop - Reimagining the post in the post-Covid-19 era
14:00 Uhr - 15:00 Uhr

This panel will focus on smaller, developing countries that have been hit very hard by the Covid-19 pandemic and their repositioning of the post as an infrastructure for the provision of essential services.

Re-imagining the Post in the post-Covid19 era

Hans Boon
Managing Director
PostFinance International Development B.V.
Netherlands

View Bio
Posts in smaller, developing markets are repositioning as part of the infrastructure to provide essential services, such as access to cash and financial services (digital financial inclusion), pharmaceuticals and medical supplies, and public or government services (e-gov and IDs) and documents, as well as fulfillment of online ordering of goods ranging from daily groceries and goods, to seeds and fertilizers for smallholder farmers (agri e-commerce). Therefore, the post as an infrastructure with a physical face and presence and providing access to a digital platform of a broad range of e-services. Traditional lettermail volumes were already very small and have been further marginalized. Recent case studies will be covered, including Kyrgyzstan (The World Bank project – digitization of 360 post offices) and Uganda (IFAD project – 30 rural post offices digitized and active as postbank agent), and other projects upcoming.

Reimagining the post: Building a digital service provider

Michailas Traubas
Solution architect
ETRONIKA
Lithuania

View Bio
Based on experience with Kyrgyz Post Office, Etronika is looking into digitization of post offices and addressing the demands for essential services beyond traditional roles of postal operators. Let’s see how the modern approach can transform the post office into digital services hubs and even digital marketplaces with physical presence and offerings in three essential areas: financial services, e-commerce facilitation and public services.

UPU Room A UPU World Leaders Forum - Opening Plenary Session
09:00 Uhr - 10:45 Uhr

Looking to the future, learning from the past

Bishar A. Hussein
Director general
Universal Postal Union
Switzerland

View Bio
An interview with Bishar A. Hussein, the Director General of the Universal Postal Union with Paul Needham of CEP Research.

Keynote Speakers

Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
Glyn Hughes
Global head of cargo
IATA
Switzerland

View Bio
Peter Somers, CEO, Emirates Post

Break

UPU Room A UPU World Leaders Forum - Stream 1
11:15 Uhr - 15:30 Uhr

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Posts and Pandemics: The hard lessons of COVID-19

Charles Brewer
COO
Canada Post
Canada

View Bio
How did posts perform during the COVID-19 pandemic? This session focuses on the challenges and opportunities and whether posts’ plans for business continuity were successful.

Panel Discussion

Thomas Roggendorf
Postmaster general of Curaçao and CEO
Cpost International
Curacao

View Bio
Abdelilah Boussetta
Director - International Bureau
UPU
Switzerland

View Bio

Networking Lunch

Moderator

Jacob Johnsen
CEO
Ipostes
Denmark

View Bio

A platform for change: Digital and business transformation in the marketplace

Festus Hangula
CEO
NamPost
Namibia

View Bio
Wayne Haubner
Chief technology officer
Escher Group
USA

View Bio
What challenges and opportunities exist in the market as a result of digital platforms? This session will focus on enabling business processes through the latest digital technologies.

Panel Discussion

Lati Matata
Director, Postal Technology Centre
UPU
Switzerland

View Bio

Break

UPU Room B UPU World Leaders Forum - Stream 2
11:15 Uhr - 15:30 Uhr

Moderator

Ian Kerr
Founder and host
Postal Hub Podcast
Australia

View Bio

Starting again: Business Recovery and innovation in the last mile

Michael Richmond
Chief commercial officer
Doddle
UK

View Bio
Santosh Gopal
CEO
Ship2MyID
USA

View Bio
Market drivers – e-tailers and the demand for e-commerce and B2B, B2C parcel delivery. What is driving market recovery? This stream aims to consider the increased growth, focus and innovation in the last mile, what is driving this growth and how the sector can ensure sustainability for the future.

Panel Discussion

Siva Somasundram
Director of policy, regulation and markets
UPU
Switzerland

View Bio

Lunch

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Culture eats Strategy for Breakfast: CEO Panel on leading cultural change

David McRedmond
CEO
AnPost
Ireland

View Bio
This session focuses on the challenges of leading organisations, and changing the cultural mindset from a public service orientation to focus on commercial customers.

Panel Discussion

Marjan Osvald
Senior Advisor to the Executive Management
Pošta Slovenije d.o.o.
Slovenia

View Bio

Break

UPU Room A UPU World Leaders Forum - Closing Plenary Session
16:00 Uhr - 17:00 Uhr

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Next steps for the sector

Pascal Clivaz
Deputy director general
UPU
Switzerland

View Bio
Elmar Toime
Chairman
Postea Group
USA

View Bio
This final plenary session draws together the themes of the day and considers the main challenges and priorities for the sector in the coming years.

Networking Drinks Reception sponsored by Escher Group

Room A Plenary Plenary - Opening Keynote Presentation
08:50 Uhr - 09:20 Uhr

Opening presentation

Peter Umundum
Member of the board
Österreichische Post AG
Austria

View Bio
Welcome to Vienna - Presenting Austrian Post and its innovations.

Room A Plenary Plenary - Responding to the Covid Crisis
09:20 Uhr - 12:50 Uhr

This session will review various responses to the Covid-19 crisis, looking at how postal operators, courier and express companies, fulfillment and logistics companies, as well as companies involved in developing and implementing the latest technological solutions in automation and delivery, reacted to the situation. Speakers will explain how they changed their operations to serve their customers’ new demands, complied at short notice with stringent new workplace regulations and operated with peak level volumes and often many fewer staff. There will be ongoing effects of the crisis for the parcel and postal businesses on e-commerce, and on consumer behavior, expectation and demand. This session will not only feature presentations on these reactions, but afford the opportunity for discussion and analysis providing valuable insights for the future.

Adapting to the new normal: Last-mile solutions in the post-Covid world

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (UKRPOSHTA)
Ukraine

View Bio
This presentation will share how logistics players reacted to challenges of the global pandemic: services launched; cargo cross-border solutions built at the times of air capacity constraints; new last-mile partnerships with retailers; solutions to help offline businesses to go online; and experimenting with startups, such as grocery and medicine delivery, within established businesses. Which of these innovations are going to stay beyond quarantine times? Are established logistics incumbents capable of competing with new entrants?

Growing part of the postal business despite the Corona Virus challenge.

Thomas Roggendorf
Postmaster general of Curaçao and CEO
Cpost International
Curacao

View Bio
This presentation will cover three main topics. The first is that e-commerce is still operational and growing thanks to the introduction of self-service kiosks (one-fifth of the island population uses this service). The second topic is that grocery (home) deliveries have quadrupled, due to the coronavirus stay-at-home policy. Many companies try to copy our system but due to the size of the company and the specific knowledge of the neighborhoods, Cpost can deliver overnight while competitors deliver within a week. The third topic is social obligation. Cpost delivers free of charge government food and sanitary packages to those most in need, creating a lot of goodwill and showing that the post is vital in difficult times.

Delivery disruption & e-commerce innovation: Postal networks’ resilience in the time of Covid-19 and how postal business has revived

Jack Hamande
Executive board member
BIPT - Belgian Regulator for Postal and Telecom Services
Belgium

View Bio
Postal services face challenges at times of disaster. In 2020, the world had to face Covid-19. Post is essential, but why? How did postal operators adapt to this situation? Which policies or regulatory decisions were taken? How did innovation boost operational and services development?

The postal system in crisis: How mail kept critical communication going.

Jeff Crouse
Chief Solution Officer - mail related solutions
Quadient
USA

View Bio
This presentation will use customer cases and data from the Covid-19 crisis to examine how mail changed and played a critical role in customer communication for industries such as healthcare and government. It will also cover how a change in process and systems and the wider adoption of hybrid mail kept volume going through the mail system, and examine what’s next for mail.

Covid-19 is changing consumer behavior, and retailers are finding creative ways to remain connected with their customers

Amine Khechfé
Chief strategy officer /co-founder
Stamps.com/Endicia
USA

View Bio
Covid-19 has altered how the entire globe transacts and trades. This presentation will touch on and present case studies on: how the adoption of modern software usage has accelerated tremendously during the pandemic, enabling retailers that were forced to shut down store fronts to sell online and over the phone; companies that shifted their entire business line; B2B shifts to B2C; and the elder population being forced to stay indoors yet still stay connected with their social groups and families.

Managing crisis situations and demand peaks

Grzegorz Urban
Director
PwC
Poland

View Bio
This presentation reviews the learning points from the Covid-19 crisis and the response of e-commerce and parcel companies during the pandemic. The lessons contained provide a guide on how to revise business operations affected by short- and long-term changes in customer behavior patterns.

Covid-19: Strategic surprise or denial of reality? The keys to resilience of our organizations

Thierry LAFON
Crisis management / OSINT expert
La Poste
France

View Bio
A study based on data available in open-source has already predicted the consequences of the Covid-19 pandemic from February 15. What lessons can be learned so that strategic decision-making and crisis management integrate both the predictions and the innovations implemented in Asia without delay?

Panel Discussion: Responding to the Covid Crisis

Thierry LAFON
Crisis management / OSINT expert
La Poste
France

View Bio
Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (UKRPOSHTA)
Ukraine

View Bio
Grzegorz Urban
Director
PwC
Poland

View Bio
Jack Hamande
Executive board member
BIPT - Belgian Regulator for Postal and Telecom Services
Belgium

View Bio
Jeff Crouse
Chief Solution Officer - mail related solutions
Quadient
USA

View Bio
Amine Khechfé
Chief strategy officer /co-founder
Stamps.com/Endicia
USA

View Bio

Room D PIP Innovation and Startup - The e-commerce dilemma: How posts can increase market share – use cases and best practice
09:00 Uhr - 10:15 Uhr

While the e-commerce market is thriving and volumes are increasing constantly, many postal operators face a dilemma. Their parcel volumes are increasing, but their market share is often decreasing. The reasons are often quite complex, but at the same time quite simple. Competition is increasing, prices might be under pressure and customer experience as well as choice of products or services is low. However, a lot of developments take place in this area and many posts are introducing new and exciting solutions to provide the market and its customers with choice, quality and a good experience. The panel in this session will share use cases and best practice and will discuss which services and solutions can be success factors in playing a key role in the growing e-commerce market to win back market shares and increase profits.

International shipping – it can be as easy as domestic shipping

Michael Pakula
CEO
BoxC
USA

View Bio
International e-commerce shipping can be complicated. Duties and taxes, undeliverable returns, tracking, transit times and fair and affordable pricing are some of the main considerations. BoxC makes international shipping as simple as shipping a local package with access to services and savings that have traditionally only been available to enterprise level companies. This session will provide use cases and best practice from customers including postal authorities.

E-commerce drivers: How to increase customer experience through click and collect, returns and unique ship-from-store solutions

Michael Richmond
Chief commercial officer
Doddle
UK

View Bio
Doddle’s white-labeled technology powers click and collect, returns and ship-from-store offerings for retailers, carriers and postal operators, thus helping to deliver stellar customer experiences that keep customers coming back. Doddle can draw on use cases and best practice from its customers, including Australia Post and Amazon.

Keynote Presentation - The post-Covid postal and logistics world – how to succeed and master the challenges

Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA

View Bio
The Covid-19 crisis has changed society, businesses and the way we work. Postal, express and logistics companies were highly relevant and indispensable to master the crisis and provide a network which was essential to overcome the many challenges. But how will this crisis impact the postal and logistics market and the companies themselves, and what are the opportunities and challenges which postal and logistics companies will have to master in the coming months and years?

Room B Delivery Solutions - PUDO and parcel locker technology
13:50 Uhr - 17:00 Uhr

This is a technology sector that is developing fast. There are many innovative solutions, using a range of technologies and building on the big opportunities to provide customer convenience, and many different localized services that can be tailored to them via intelligent self-service solutions. Presentations will review both the technology and the implementation.

The history and future trends of parcel lockers: From a bank safe deposit box system to contactless parcel and goods handovers around the clock

Walter Gritzner
VP sales & business development KePol Logistics Automation
KEBA AG
Austria

View Bio
As early as 2000, the automation experts at KEBA started designing the first parcel lockers. This was the origin of automating the first and last mile. The first systems were installed for the German DHL back in 2001. Since then, parcel lockers have undergone rapid development. Due to the steady growth of e-commerce and the increasingly popular click and collect shopping, as well as the increasing importance of contactless handovers, there is no end of this boom yet in sight. Experience with KEBA the development of parcel lockers based on the evolution of the KePol system and learn all the details from the idea to current and future trends.

Parcel machines in 2020 and the years to come

Bart Sebregts
Founder and CTO
Last Mile Logistics BV
Netherlands

View Bio
The presentation will outline the opportunities for carriers and national postal operators when they start to work with parcel machines, and what operational problems they can run into. The speaker will also provide ideas and views on what should happen to speed up and optimize the use of parcel machines, both by national postal operators as well as by consumers. Topics including legislation, business model and alternative business models will be addressed.

PUDO delivery: The environmental alternative

Mark-Jan Pieterse
Co-founder and CCO
Homerr
Netherlands

View Bio
The presentation will discuss agnostic PUDO development, social PUDO points, environmental impact, building partnerships to use capacity and Homerr as a living example in the Netherlands.

Unattended delivery: Coded access to parcel boxes and buildings

Jesper Okkels
Managing director
Sesam GmbH
Germany

View Bio
This presentation will review a unique and patented system that can be used by all carriers. The system offers standalone features such as two-factor authentications for medicine on prescription and products that require age verification, plus the ability to receive and store chilled and frozen foods. Each box is operated individually so that boxes can be added to box clusters as and when demand arises, and be taken down and moved to a different location if demand ceases. No training of drivers is necessary as the system is intuitive to use, no hard- or software integration with carriers is required. The system can be used for single and blocks of houses, in apartment buildings, as click and collect boxes and as shared community boxes for villages and rural locations. Lobby access boxes can be placed inside the building, in cellars or the backyard.

From dedicated network to open network : Last Mile delivery improvement

Daniel Malouf
Chief Solution Officer Parcel Lockers Solutions
Quadient
France

View Bio
Now that consumers are exploring and experiencing new ways of shopping online, providing safe and secure parcel deliveries services has become key in our economies. Out of home deliveries are now offering a wide range of parcel locker solutions in dedicated networks with new offers to be expected in the coming months. From high volume parcel hot spots to smaller ones, one of the key challenges for carriers is to rely on a robust, flexible infrastructure and a scalable network of parcel lockers. Quadient has demonstrated its capacity to deploy such an infrastructure. Daniel Malouf, Chief Solution Officer Parcel Locker Solutions for Quadient will share during this session how to build a scalable parcel locker network with strong partnerships in the long run, leveraging Quadient’s experience in Japan.

Room D PIP Innovation and Startup - Driving innovation in the first and last mile - increasing efficiency & profits: Use cases & best practice
11:15 Uhr - 12:30 Uhr

The first and the last mile have moved into the main center of postal, express & logistics companies’ strategies. It’s on the first and last mile, including returns, where the customer experience takes place and where the delivery company will get in touch with the customer. These are also the most difficult and sensitive parts of the shipping process because here it will be decided whether the customer is satisfied or not. In this session our panelists will present use cases and best practice and will share their views and experiences on which solutions are key for an outstanding customer experience and what makes a successful last mile service. They will also focus on new solutions, PUDO strategies and returns.

Tour and depot optimization in real-time – how to increase efficiency and flexibility

Robert Dohrendorf
President and CEO
Graphmasters
Switzerland

View Bio
CEP and logistics service providers can achieve dramatic improvements of all essential KPIs such as double-digit efficiency and productivity gains as well as an outstanding service quality. Together with a customer, Robert will present how to increase competitiveness while remaining extremely flexible by optimizing individual tours and entire depots in real-time with NUNAV Courier.

Room A Logistics Ecosystem - Cross Border
13:50 Uhr - 16:50 Uhr

As international e-commerce continues to grow so do the issues of cross border mail and parcels. This session reviews some of the challenges and looks at some of the solutions that can be used for cross border mail, parcels, and freight.

Enabling cross-border transactions to every online store without the need of addresses

Santosh Gopal
CEO
Ship2MyId
USA

View Bio
Cross-border transactions are set to grow at a phenomenal pace. The target for 2020 (US$994bn) will be growing at 20%. Globally there are 943 million online cross-border shoppers. However, several challenges are limiting the growth. One such challenge is the limited ability to checkout from global online stores with local addresses – less than 1% of e-commerce stores have options to do checkout for global locations. There are also challenges in addressing formats, with more than 150 countries with their own address and zip-code formats making validation of international addresses impossible. Then there is the issue of maintaining compliance on tax, customs and insurance, as well as the supply chain integration issues. This presentation will review a solution allowing one unique login for all global e-commerce stores, enabling every online store to support global e-commerce. The system eliminates the need to key in mailing addresses, increasing accuracy, minimizing fraud and providing 100% privacy for consumers, and also offers real-time tracking of every transaction and promotes new revenue streams for national postal careers. The solution follows strict compliance with UPU guidelines for customs, taxes and insurance controls, eliminating fraud and malpractice.

Dig deep: Exploiting data for cross-border compliance

Rick Becerra
Vice president sortation solutions & strategy
BlueCrest
USA

View Bio
Globalization means a torrent of international postal data. Postal organizations are faced with the challenge of managing these new data streams and harnessing the knowledge within them. To remain competitive, the ability to manage and analyze data across multiple applications, directories and interfaces is essential for compliance with cross-border. In this presentation, experts from BlueCrest will discuss these issues and provide useful insights and takeaway ideas to exploit the value of data and expand your reach.

Cognitive logistics for future cross-border exchange with the Cognitive Advisor tool

Miha Cimperman
Researcher
Jožef Stefan Institute
Slovenia

View Bio
Alen Kahvedžić
Head of project – cognitive logistics – expert specialist for innovations
Pošta Slovenije
Slovenia

View Bio
Globalization means a torrent of international postal data. Postal organizations are faced with the challenge of managing these new data streams and harnessing the knowledge within them. To remain competitive, the ability to manage and analyze data across multiple applications, directories and interfaces is essential for compliance with cross-border. In this presentation, experts from BlueCrest will discuss these issues and provide useful insights and takeaway ideas to exploit the value of data and expand your reach.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, Postal Solutions
Atos
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information – often before a shipment is even sent.

Challenges of overloaded networks caused by cross-border e-commerce

Benjamin Dietrich
Industry manager e-commerce
Interrol Holding GmbH
Germany

View Bio
CEP service providers are facing the challenge of enormous volumes, dropping margins and the lack of work resources almost globally. One of the successful approaches to overcome these issues is automation in the periphery. Central hubs and bigger stations are already at a high and efficient automation level. But to achieve more relief in the networks, automation in the lower levels of the hub and spoke networks, in depots and in service/customer centers is the key to success. This presentation will explain how these solutions can be of great benefit.

International returns: How retailers and posts can work together on developing a returns strategy

Krish Iyer
Head of industry relations and strategic partnerships
ShipStation
USA

View Bio
Returns have always been a vexing issue for retailers across the world, and recent changes to de minimis rules in the USA, Canada, Norway, Brazil and other countries add to this complexity. This session will focus on how a select group of retailers has partnered directly with international posts to decrease this complexity and cost, while adding visibility and options for their cross-border consumers.

Room C Workshop - E-commerce delivery in the post-COVID world
14:00 Uhr - 16:50 Uhr

Is post-Covid operational capacity keeping you awake at night? Are current methods not cutting it in the new last mile? The sudden boom in e-commerce volumes driven by Covid-19 caught many delivery companies by surprise, aggravating existing capacity shortages. How will the smart operators build capacity in the post-coronavirus world? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) lead the latest in their very popular series of interactive seminars and workshops.

E-commerce delivery in the post-COVID world

Ian Kerr
Founder and host
Postal Hub Podcast
Australia

View Bio
Marek Rozycki
Managing partner
Last Mile Experts
Poland

View Bio
Is post COVID operational capacity keeping you awake at night? Are current methods not cutting it in the new last mile? The sudden boom in e-commerce volumes driven by COVID-19 caught many delivery companies by surprise, aggravating existing capacity shortages. How will the smart operators build capacity in the post-coronavirus world? Marek Różycki (Last Mile Experts) and Ian Kerr (Postal Hub Podcast) lead the latest in their very popular series of interactive seminars and workshops.

Room D PIP - Startup sessions and startup competition
14:00 Uhr - 16:50 Uhr

This session will cover start-ups. In presenting new and exciting solutions and products It will feature our annual start-up competition in which the start-up with the most outstanding solution (game changer) will be chosen by a jury of industry experts and will conclude with a final discussion of the industry expert panel reflecting on the start-up pitches and how they can change the postal, express & logistics sector.

Startup Judging Panel

Marc Sarmiento
Head of research and innovation
Austria Post
Austria

View Bio
Robert B Buhler
Global managing director - post and parcel industry
Accenture
USA

View Bio
João Manuel Melo
Head of innovation management
CTT Portugal Post
Portugal

View Bio
Elmar Toime
Chairman
Postea Group
USA

View Bio
Thierry Golliard
Director open innovation & venturing
Swiss Post
Switzerland

View Bio
Michel Heck
Trend Research & Innovation
DHL
Germany

View Bio

Room A Logistics Ecosystem - Sortation
09:00 Uhr - 12:40 Uhr

Posts and carriers around the world are looking for new ways to increase efficiency and value for mail and better manage the tsunami of parcels, all while providing real-time information and visibility. This session will review innovative sortation solutions including predictive analytics, security and control that enable posts and carriers to optimize their operations and deliver new services and greater value.

The fully automated parcel sorting system: A case study

Ihab El-Sayed
Associate professor - industrial engineering
College of Engineering - Taibah University
Saudi Arabia

View Bio
This presentation will describe how the Capstone team utilized the knowledge and techniques gained during their study at an industrial engineering department in order to improve the manual sorting process. They converted it to an automated sorting process by using optical character recognition (OCR), automatic speech recognition (ASR) and a robot arm. The purpose was to improve the recognition accuracy. The OCR works very well with flat objects, but due to curvature the performance decreases and the error rate increases with parcels. The Capstone team combined the OCR and the ASR to improve the accuracy. From an industrial engineering perspective, the team is aiming to increase productivity and reduce the high cost of manual workers by using a robot arm, which is faster and more efficient.

Sorter exits, increasing efficiency?!

Edwin van Kempen
Commercial director
EuroSort Systems B.V.
Netherlands

View Bio
With increasing stress on logistics operations to deliver more small and non-conveyable packages and parcels more quickly, there is a need to increase throughput and efficiencies. This can already be achieved by using the right sorter in your process, but also by making use of smart design in the exits of the sorter. With smart design, the number of exits could be doubled without the need to double the footprint of the sorter. This could not only decrease the amount of handling, but also enables much deeper sorting (for example, to postal code instead of regions). The right combination of sorter and exits can help any logistics operation to increase efficiency and ultimately reduce costs.

Load carriers are an enabler for robotics, AGVs and IoT

Eero Heinonen
Executive vice president
K.Hartwall Oy Ab
Finland

View Bio
The increasing demand for speed and flexibility is creating a real potential for implementing robotics, AGVs and IoT within parcel operations. The unexpected enabler for many of these future developments is the effective use of parcel load carriers. When implemented correctly, parcel load carriers can reduce (un)loading times and enable pre-sorting, which reduces overall sortation costs. Furthermore, the reality is that all national postal operators have a current fleet of roll cages that, when installed with IoT technology, can reduce manual scans and gather information about everything from routes to loop times and customer behavior. The development of new technologies, such as AGVs and robotics, make it possible to improve the logistics network, meet new market demands and reduce parcel sortation costs.

Applying lessons learned from letter sorting operations to optimize parcel processing

Udo Neisel
Product director international sortation solutions
BlueCrest
Germany

View Bio
Software for letters and flats processing has evolved to a point of extreme sophistication. Gone are the days of simple barcodes. In today’s interconnected world, postal and mail processing organizations deploy intelligent sorting algorithms to handle complex data streams and get the mail delivered. As the global parcel market continues to grow, the amount and complexity of data is snowballing. Now is the time to evaluate what we have learned from lettermail and flats processing and apply the lessons learned to the rising challenges in parcel sortation.

Lessons learned from Covid-19: The importance of flexibility and adaptability in your sortation process

Dirk van Lammeren
Commercial director
Prime Vision BV
Netherlands

View Bio
This presentation will review some of the lessons learned by posts and parcel companies during the Covid-19 crisis and the responses to it. In particular, the speaker will discuss how flexibility and adaptability in sortation processes can be achieved and how this provides the capacity to respond to crises and demand peaks.

How to automate the flow of your non-conveyables

Sjoerd Visser
Sales manager
Eurotec
Netherlands

View Bio
In post and parcel centers, the flow of the conveyables is perfectly automated, but the material flow around the sorters is still completely manual and in complete chaos. What is the solution to this problem? This presentation will discuss the interesting idea of using Lowpad modells.

How hybrid solutions enable scalable warehouses

Denny van Veen
Marketeer
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses there are often traditional systems in place. Robotics do not have to fully replace traditional systems. As a matter of fact, the two can be combined into a solution where the whole can become greater than the sum of its parts. As a system integrator, Equinox has expanded its portfolio by becoming a distributor of Geek+ robotics. Equinox’s experience in software integration, sorting systems and other warehouse automation systems enriches this partnership.

Fast parcel picking

Vincent Touquet
Business development manager
Photoneo s.r.o.
Slovakia

View Bio
Parcel handling automation is growing rapidly along with the increasing e-commerce percentage of total global retail, especially over this year. Automation of a company’s parcel handling improves its supply chain processes and increases its future success potential. This presentation takes a fresh look at parcel handling by reviewing an intelligent automation solution for a specific yet crucial aspect – the singulation of parcels at the point of induction. Photoneo’s Parcel Picker makes the process of inducting large, unstructured loads of parcels safe, fast, effective and reliable, and reduces cost. A combination of in-house-developed 3D machine vision and robot intelligence enabled by advanced and sophisticated machine learning algorithms makes this possible. The camera takes a scan of the whole pile of parcels and transfers it to a 3D texture data set. Machine learning algorithms, tuned to a wide range of parcel types, then processes this data. The AI trained on a vast data set immediately recognizes each parcel and sends a command to the robot, which performs the picking action with an accuracy of ±3 mm. This way, it can pick more than 2,100 packages per hour, while not requiring any intervention that generally increases the risk of human error or fatigue. One of the most significant advantages is that the robot can work nonstop without ever getting tired. Such smart automation solutions are essential as parcel volumes are ever-increasing and personnel availability is not always guaranteed due to external circumstances – the recent pandemic being a case in point. Now is the right time to continue to automate and streamline logistic processes.

Different Perspectives
09:00 Uhr - 11:00 Uhr

Room C Different Perspectives
09:00 Uhr - 11:00 Uhr

Room A Logistics Ecosystem - Tracking
13:30 Uhr - 15:10 Uhr

Posts have been using tracking technology to monitor letter delivery times and service levels with technologies such as barcodes and active or passive RFID. But as the parcel delivery sector expands and consumers demand more real-time delivery tracking information, parcel delivery companies have become increasingly interested in better tracking technologies and more accurate use of that tracking technology. This session will discuss these developments and how parcel tracking technology can improve efficiency and customer satisfaction.

How do you manage and track a fleet that is not yours?

Shawn Winter
CEO
ShipTrack Inc.
Canada

View Bio
Agents or delivery partners are an integral part of any last-mile or parcel delivery operations, but can be difficult to manage from a technological perspective. This presentation will discuss industry best practices, and when they will come to managing agents or partners. Discussion will focus mostly on technology and will cover topics such as systems integration, data management, application selection and device management.

See your supply chain asset with a 0G network: Four things that changed in a Covid world

Thomas Scheibel
CEO
Heliot Group
Switzerland

View Bio
This presentation will first set out what 0G is and what challenges it seeks to address. It will then describe how DHL, Posti and An Post use 0G. Finally, it will outline the four changes: new patterns; new attack surface; new ESG; and new resilience and redundancy compliance requirements.

Introducing RAIN RFID into parcel and post operations: Is now the right time?

James Goodland
Director, RAIN RFID Solutions
NXP Semiconductors
UK

View Bio
This presentation will discuss the use of RAIN RFID in the parcel and postal environment. It will look at how RAIN RFID technologies support operations in terms of handling times, delivery accuracy and facilitation of new service opportunities; review lessons learned from industries that use RFID as a critical part of operations; and discuss the appropriateness of the technology, considerations and where the potential benefits can be found.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Head of sales & business development
Kizy Tracking SA
Switzerland

View Bio
Postal operators must cope with complex problems for shipments: missing shipments, delays, incorrect deliveries and long return delays, especially for outbound cross-border shipments and returns. Real-time tracking solutions enable investigation and resolution of these problems by gathering position data based on globally available mobile networks and local wi-fi. They provide end-to-end, real-time shipment information worldwide, enabling visibility into issues that remain invisible to passive solutions such as RFID. In conjunction with a built-in light sensor, real-time tracking solutions enable understanding of delivery paths, detect misroutings, intercept unwanted openings, measure delivery times and benchmark routes. This presentation will discuss a B2B global tracking system that fulfills the information needs of the postal industry, provides advanced tracking and monitoring, is easy to deploy and enables fast and efficient problem investigation.

Room B Delivery solutions - Customer experience as a competitive tool
09:00 Uhr - 12:40 Uhr

With increasing competition in the delivery market and customers regarding on-time delivery to the correct address as merely a hygiene factor not necessarily providing positive satisfaction, this session looks at how the customer experience of ordering and delivery can be turned into a differentiator for delivery companies and become a competitive advantage.

Creating a digital customer experience for parcel receivers

Michel Defloor
VP marketing
bpost
Belgium

View Bio
In 2019, bpost launched various innovations to increase its customer satisfaction while decreasing operational costs in parcel delivery. The focus was on developing digital channels and solutions. This presentation will discuss these innovations and review the impact of the various initiatives and lessons learned.

The most important metric in delivery

Michael Richmond
Chief commercial officer
Doddle
UK

View Bio
Carriers look at all sorts of metrics to examine performance, but what is the most important metric of them all? This presentation by Doddle examines how e-commerce is changing the way parcel carriers and postal organizations think about their delivery propositions and make suggestions about the defining metric of delivery over the next decade.

Delivering better-than-Amazon customer experience

Larry Klimczyk
President
FarEye Americas
USA

View Bio
With Amazon being the gold standard in achieving deliveries in the e-commerce space, traditional companies have a daunting task of matching its customer experience and network efficiency. In the face of volatile, accelerated change and rising customer demands, supply chain and logistics companies are under extreme pressure to maintain or improve current levels of performance. Therefore, a smooth delivery experience that offers live tracking, personalization and customization of deliveries is imperative for businesses to ensure brand loyalty. This presentation will discuss how enterprises can transform their logistics operations with customer experience at the heart of it.

When will my shipment arrive? How crowd-based predictions help improve the customer experience

Niels Delater
CEO
Spectos Group
Germany

View Bio
E-commerce is driving the postal business today. Despite new revenue streams through growing parcel volumes, postal companies are faced with rising customer expectations. The customer experience is becoming a crucial part of daily operations. However, with the increasingly fragmented supply chains characterized by segmented networks, isolated business systems and siloed processes, it is difficult to ensure consistent quality of service and a seamless customer experience. By using only track-and-trace data from one’s own network, the perspective on the service levels of postal operations will be limited to solely internal insights. It would leave out the perspectives of the end customers, especially as the trend is moving toward ‘non-signed’ shipments for hygiene reasons. Based on a consumer crowd service, the session will present a predictive approach that enables a seamless shopper experience from checkout to delivery, without being restricted to a single e-commerce platform.

Crowdsourced last-mile distribution

Michiel Nieuwkerk
Founder / CEO
ViaTim
Netherlands

View Bio
How can a last-mile crowdsourced delivery solution offer flexibility and growth and become a new trend in delivery? In the Netherlands, parties such as ViaTim already represent up to 15% of the service points for major carriers in the Netherlands. These networks grow at a rate of 15 to 30 new locations per week, allowing them to become the largest service point network in the Netherlands within two years. These locations are private households that act as traditional service points where you can ship and pick up parcels. They even act as microhubs from which parcels are delivered within the neighborhood. This reduces CO2 within urban areas by 74% and offers unique propositions like ‘Your parcel at your time’ at competitive market pricing. How can you set up such a social network? How can it affect your business if you don’t? What elements of your operation will benefit or need to be adjusted to adapt to a new reality that is coming? ViaTim will answer these questions and more.

Last-mile consumer flexibility

Petri Princis
Senior business developer
PostNord
Sweden

View Bio
This presentation will demonstrate how to use consumer apps to enhance delivery service and experience by letting the receiver choose where and when to receive their parcels or pick them up, or have a PUDO parcel delivered home. Let the consumer also have an uplifting live tracking experience.

Variable delivery time slots in e-grocery and e-business: How to create a new concept based on banalities that no one thinks about

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany

View Bio
This presentation will firstly address the banalities related to last-mile logistics that no one thinks about. It will review punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such. It will discuss the merits of variable delivery time slots as portions of punctuality and a powerful competitive weapon, and also look at the distribution of orders by time slots of different lengths as a result of the practicalities of vehicle routing. Finally, why, despite the distinct advantages of variable delivery time slots, do e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone?

Delivery anxiety

Eduard Bockai
CEO
Direct4.me
Croatia

View Bio
Delivery anxiety holds back e-commerce growth. Human-to-human deliveries are expensive and uncertain. Uncertainty causes delivery anxiety, a major reason for not clicking the ‘buy now’ button. You can remove delivery anxiety by providing certainty and a ‘no action required’ delivery service at the customer’s doorstep.

Rethinking customer experience in parcels & E-commerce.

Alvin Nyzink
Supply chain interim manager & consultant.
Deltaheim & Co.
Netherlands

View Bio
This presentation will review the landscape and general trends in parcels and ecommerce, exploring the challenges of aligning customer experience and operational excellence. It will look at Amazon as a special case. And finally explain the impact of corona-virus in terms of impact on operational and customer experience.

Room B Delivery Solutions - Mobile technology
09:00 Uhr - 10:40 Uhr

Handheld mobile technology is particularly useful in the delivery arena, providing a wealth of information to the delivery driver and enabling secure handover of parcels with real-time information to the carrier and the customer. This session will review the current state of mobile technology and the approaches to its usage, especially during the Covid-19 crisis.

Contactless deliveries in the Covid-19 era: What China and others are doing

Juan Sotolongo
Senior partner
722 Consulting
UK

View Bio
This presentation will detail what actions the last-mile operators in China took and are taking during the Covid-19 crisis, and what approaches have been implemented and are being planned in the USA and European countries.

Prepare for extreme market fluctuations with flexible smartphone policies and software scanning solutions

Felix Stieger
Head of solution consulting
Scandit
Switzerland

View Bio
Preparing for known spikes in demand is one thing; being ready for the unknown is quite another. Any delivery organization routinely plans for seasonal fluctuations and events such as Black Friday, but the explosive effect of Covid-19 on transport and logistics was a shock. Organizations that had already deployed smartphones with a mobile delivery app were able to quickly ramp-up with new workers. This presentation will show how BYOD (bring your own device) and COPE (corporate owned personally enabled) policies reduce fixed costs, boost productivity and offer ultimate business flexibility. This presentation will show performance and cost comparisons of enterprise-grade software scanning and single-use scanners.

Transformation of Android devices in last-mile delivery

Peter Selicky
Head of development
Ignitix IT Consulting GmbH
Austria

View Bio
“We can work with €100 smartphones…” Is that really so easy? Do we no longer need rugged enterprise devices? What about security? The European Union has strict GDPR regulations. NFC, beacons, IoT and other technologies help us protect our data and our customers’ data. How do we deal with the battery life nowadays? In terms of software options, iOS offers only one operating system. With Android, however, we can choose an operating system with or without Google services. What are the pros and cons and what activity tracking options do we have here? A higher fluctuation of the users is a reality. So let’s see how we can shorten user training time and achieve a better user experience with the device by using route visualization on their device, Wear OS, virtual reality, industrial wearables and other equipment in their immediate environment using Bluetooth or wi-fi technology. The last mile has never been easier, with keyless trunk technology, contactless delivery via a user’s smartphone and many other ideas on how quickly the last mile can be completed. The use of devices in vehicle diagnostics reports on time without additional hardware using OBD2 or VCDS. It is a great way to get a simple overview of your vehicle fleet.

Engaging customers with NFC

Peter Philippens
CTO
IdeAtics BV
Netherlands

View Bio
What if a simple brown box could connect a supplier to their customer and vastly increase efficiency? This presentation will provide a use case of SmartiX, an IoP (packaging) solution, created in collaboration with Bunzl, the global No. 2 Packaging Enabler. The SmartiX SaaS solution provides real-time insights in shipments and products, and offers consumers and customers a great mobile-based experience at delivery and during the product’s lifetime.

What you can’t see can hurt you: The hidden costs of using mobile devices in parcel delivery

Gary Lee
Chief revenue officer
B2M Solutions
UK

View Bio
Mobile devices in the hands of your workers have become critical to the success of your business. Whether they are used to scan packages, receive customers’ signatures, or process payments, ensuring each mobile device and app is always up and operational is critical. Yet today, the sad state of the industry is that mobile devices often fail, resulting in huge, sometimes hidden, costs to the business. This presentation will cover the latest research findings on problems and solutions to ensure mobility is able to deliver on its promises for business. It will also use case studies to highlight solutions.

Room B Delivery solutions - Urban delivery challenges
14:00 Uhr - 17:40 Uhr

The big urban delivery challenges revolve around air quality regulations, traffic congestion, parking and access. With delivery volumes increasing, the regulations tightening, the competition evermore fierce and consumers demanding customized delivery by appointment, home delivery, precision quality, same day, delivery of food and perishable items – at a very low price – what innovative, cost-effective solutions and approaches can be used to meet this massive challenge?

Superior route design

Dr Clemens Beckmann
Head of smart cities and last-mile solutions
Deutsche Post DHL
Germany

View Bio
When it comes to planning and execution of shipment deliveries, the expectations of stakeholders have increased and requirements have become more complex. The rise of e-commerce drives the need to consider further parameters in the planning process, such as time windows for deliveries, congestion in urban areas and alternative deposit places. At the same time, logistics companies experience frequent changes in delivery staff, which leads to a loss of experience and knowledge regarding local specifics and delivery requirements. To address these challenges, a systematic, automated and digitized approach is required. New solutions need to model system-relevant variables as measurable parameters, such as handling time or vehicle capacities, to make planning more applicable. The consideration of relevant historical data, such as location specifics or exceptions, will make those solutions even more reliable and robust. This presentation will introduce available superior solutions, such as Greenplan, and how they help solve the challenges in delivery planning and execution.

Bridging the gap: More last-mile deliveries, more inner-city restrictions

Sebastian Heise
COO
Graphmasters
Germany

View Bio
As more cities introduce inner-city access restrictions, ranging from physical restrictions to road signs, post networks can use these restrictions automatically in their daily tour planning process. With this step, NUNAV Courier ensures networks and their drivers 100% conform to inner-city restrictions while keeping their delivery promise. This real-world scenario is made possible by processing OpenStreetMap data – which makes it very easy for local operators to introduce local knowledge for the post network – during the daily planning process based on day-to-day objectives (least distance, fewest personnel, utmost punctuality, etc). This presentation will provide an in-depth look into the multi-cloud-computing platform NUNAV and how Austrian Post is using NUNAV Courier in its day-to-day operations to ensure all its drivers are productive from day one, while abiding by city restrictions.

Changing traditional delivery models of last-meter logistics: What is the role of hub and spoke?

Ingo Lübs
Managing director
RYTLE GmbH
Germany

View Bio
Infrastructure as a Service (IaaS) is setting a new standard for the last meter by focusing on customers as well as authorities together and directly. Particularly in regard to the increasing consumer demand for home delivery as well as same-day, a sophisticated and applicable solution is needed. There are certain parameters that can support this strong and dynamic growth, including IoT-enabled, modular and swappable storage (the so-called hub) while using e-mobility hardware. By effectively implementing these parameters all together within this field of market dynamics, a clear asset optimization will be a possible result.

Urbanization and last mile: High tech to help smart cities

Martin Sträb
CEO
tiramizoo GmbH
Germany

View Bio
By 2050 nearly 70% of the world’s population will live in cities. In parallel, e-commerce keeps on growing, leading to even more last-mile deliveries. How can (smart) cities cope with these developments? With static, traditional approaches such as taxes and tolling? Or would it be better to use high tech to optimize, steer and manage traffic flows? Using self-learning and AI-based algorithms can improve people´s lives in urban cities.

Urban logistics: The next big thing is night deliveries

Edouard Barreiro
Chief expansion officer
Citibox
France

View Bio
Package delivery companies are facing a paradox. They are constantly having to deliver more and more parcels in cities, and those cities are becoming increasingly concerned about the impact of package delivery activities (traffic congestion, pollution). Cleaner vehicles, while necessary, are not enough. They will not prevent carriers saturating public space and could even make things worse (EVs, e-bikes and walkers means multiplying urban hubs and ‘vehicles’ in city centers) with obvious consequences regarding CO2 and pollutant emissions on the environment. Consequently, we think that with the appropriate solutions – such as connected parcel boxes in residential buildings – it will be possible to deliver packages to many homes, safely and efficiently, during the night.

First- and last-mile logistics for thermo-sensitive goods can be smart, sustainable and safe

Jos Miermans
Business partner
etheclo
Belgium

View Bio
Grocery deliveries have expanded massively as a result of the coronavirus – and this will surely continue. The background details, however, will become increasingly important, and customers will ask questions such as, has the temperature of my delivery been respected all the time? The other issue is whether delivery has been directly to the home or to a pickup point. How can customers then be sure? This presentation will show how we can tackle both challenges.

Room C Business strategy and transformation
11:20 Uhr - 15:30 Uhr

This session is aimed at those wishing to understand management best practice for change management and for managing complexity. Some presentations will draw on the experiences of the most recent and dramatic changes made necessary by the Covid crisis and others will look at the opportunities that change during the crisis may now provide.

Claiming the last mile: Are posts being usurped by private companies?

Nicholas Manolis
CEO
Escher Group
USA

View Bio
For e-commerce companies, the last mile is the most economically and logistically challenging part of the delivery journey. Interestingly, posts have been effortlessly tackling the last mile for decades. It’s no wonder then that companies such as Amazon, FedEx and UPS turn to regional posts for help getting packages from the distribution center to the customer’s door. In this session, Nick Manolis will discuss how posts can use technology to claim the last mile before competitors start building their own local networks.

Delivering effective transformation in the COVID-19 world

Christopher Kernahan
Managing partner
Pacific Consulting Group
Australia

View Bio
Covid-19 has accelerated the decline of letters and growth of e-commerce parcels, representing both a challenge and opportunity for postal businesses around the world. Operators must ramp-up their transformation timelines to successfully realize these opportunities, improve customer experience and lock in profitability. Postal operators can seize this unique opportunity to address complex legacy structural issues in order to transform their business and emerge from the pandemic with an optimized cost base and more efficient operations. Christopher Kernahan will share frameworks and methodologies for approaching large-scale transformations, shaped by experience working with national postal operators and freight and logistics businesses.

Carrier management solutions in today’s e-commerce business

Georg Weidinger
CEO
Swiss Mail Solutions GmbH
Switzerland

View Bio
Today’s postal operators and courier and express service providers offer a large portfolio of products: economy, priority, prime tracked, registered, EMS, COD, local labels or cross-border services, delivery until 09:00, 12:00, etc, all while facing challenges in customs clearance B2B or B2C, where to customs clear, etc. Above all, every provider has different names and definitions of its services. How can providers keep up-to-date and, more importantly, how can they advise customers which service to use? Cherry picking and personalized offerings are the essential services of independent logistic companies. What are the challenges in managing this complexity?

The transformation imperative in parcel and post

Francis Mac Aonghus
EMEA director industry and strategy transformation
Oracle
Ireland

View Bio
Changing consumption habits, digital transformation across industries and market volatility are creating a transformation imperative across the industry. Drawing from the experience Oracle has across the parcel and post industry, and connecting it to trends it has seen across other industries, this session will look at how innovation and emerging technologies are driving the transformation, and the capabilities to get there.

Postal operations 4.0: Integration of various data into one point of view on postal operations and business performance

Radoslaw Malkiewicz
Manager
PwC
Poland

View Bio
How to provide reliable up-to-date information needed for postal organization and key functions? How to integrate data scattered across multiple systems? How to improve existing process of data integration in quick and error-prone way? How to provide an integrated view on postal business and operations performance for all key functions? How to improve the postal S&OP process? Seems challenging, but is it possible?

Marketing, CRM and direct mail after COVID-19

Martin Twellmeyer
MD
optilyz GmbH
Germany

View Bio
Raphael Fässler
Investment associate
Swiss Post Ventures
Switzerland

View Bio
CRM teams are gradually taking over the responsibility in organizations for direct mail budgets from print purchasers, and CRM itself is becoming more connected and performance-driven through marketing automation. Integrating direct mail into this CRM setup (e.g. into customer journeys) will be the key to success. One too many mass mailings will be a thing of the past; the future of direct mail will be targeting and hyper-personalization. Consequently, postal service providers face the same challenge as printers that are losing their old contacts in organizations and often do not speak the marketing language of CRM managers.

Room C Logistics Ecosystem - e-Commerce Logistics
15:50 Uhr - 17:30 Uhr

E-commerce continues to grow strongly in all countries. How can postal and parcel companies exploit the opportunities and expand their services to provide solutions across the whole value chain? This session looks at some of the logistics challenges that specifically face e-commerce companies, such as accurate address verification, fraud and the volume of returns.

The times are a-changing: Transforming commerce returns

Al Gerrie
Co-founder & CEO
ZigZag Global
UK

View Bio
Through a global network of warehouses and innovative return logistics software, ZigZag is on a mission to solve customer pain points with e-commerce returns. The company connects retailers to more than 200 warehouses and uses predictive analytics to provide the most cost-effective and energy-efficient route, to advise whether a retailer should hold and resell returns locally or bring them back via consolidation. Al Gerrie will share how ZigZag will continue to delight retailers and shoppers following major investment from shipping giant Maersk.

Reaching customers, managing fraud

Matthew Furneaux
Head of strategy & innovation
Loqate | GBG plc
UK

View Bio
Address capture and validation at checkout on e-commerce sites is vital to ensure a smooth customer experience, and to make sure that delivery operations can work efficiently and reach customers first time, at the correct location. Introducing trust into the transaction helps to reduce the instances of loss by performing real-time fraud checks at the address capture stage. Learn how Loqate is working with leading e-commerce businesses and carriers to manage risk, while making sure that address data is accurate and up-to-date – globally.

Digital supply chain: The sum is greater than the parts

Bharath Karnam
Head - supply chain & CX, STYLI
Landmark Group
United Arab Emirates

View Bio
In the age of ‘Anything as a Service’ coupled with the growing expectations of customers, the future of supply chain and CX will be defined by how nimble and efficient they are. This can be achieved through the right assortment of products and smart integrations among them to make the resulting unified system more robust and responsive than all the individual products put together. Building an ecosystem of the right partners and products, and ensuring all of them have equal transparency, will result in delivering a stellar experience to customers and vendors alike. This presentation will explain how Styli is digitizing every leg of supply chain and customer experience. This is being done by a curated set of partners/products and ensuring each of them communicates meaningfully with each other through the right set of APIs.

Room D Workshop - The always-on post: How to delight customers with anytime, anywhere access – in cooperation with Escher Group
09:00 Uhr - 10:30 Uhr

Delivering an outstanding customer experience is more challenging than ever. Consumers expect immediate access to services, whether that’s a rideshare at the curb or a hot meal delivery to the door. Moreover, private delivery companies have raised the bar for what constitutes an acceptable online shopping experience. The days of waiting a week for a package are over.

Customer experience with anytime, anywhere access

Kevin Seller
VP of sales
Escher Group
UK

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This session will cover the strategies, platforms and best practices that posts and logistics companies can use to succeed in this cutthroat competition for customers. Kevin Seller will cover the tools available to posts, including self-serve kiosks, PUDO spots, storage lockers and more. He will also address how posts are digitally transforming their business, becoming more innovative in terms of technology and service delivery.

Room D Workshop - Building the future post: Why digital transformation is the new business imperative for posts
11:00 Uhr - 12:30 Uhr

Digital transformation is no longer an option. Enterprises across industries are scrambling to shift from legacy tools to advanced digital platforms that enable them to introduce new service channels, delight customers and manage data. Posts are no exception, and they face a growing threat from nimbler private companies and logistics startups. But posts have many factors in their favor. They boast an impressive infrastructure and ample experience conquering the last mile. With a commitment to digital transformation, posts can marshal their experience and resources to dominate the new delivery market.

Next-gen direct mailing and marketing without the need of addresses

Santosh Gopal
CEO
Ship2MyID
USA

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This session will highlight the patented features of Ship2MyID that would transform conventional direct mailing/marketing into a hyper-personalized, GDPR-compliant, opt-in driven process where offers or samples can be physically mailed to consumers without the need of any mailing addresses. This solution has enabled more than 10x conversion than the conventional approach, establishes a lifelong connection between consumers and brands, and yet provides 100% privacy to the consumers. This also helps monetize the social channel followers for each brand.

Digital transformation as the new business imperative

Rodrigo Megdenburg
Chief sales officer
Escher Group
Ireland

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Escher will discuss the opportunities presented to posts and how they can optimize their service to increase efficiency and enhance the customer experience.

Room C Workshop - Reimagining the post in the post-Covid-19 era
14:00 Uhr - 15:00 Uhr

This panel will focus on smaller, developing countries that have been hit very hard by the Covid-19 pandemic and their repositioning of the post as an infrastructure for the provision of essential services.

Re-imagining the Post in the post-Covid19 era

Hans Boon
Managing Director
PostFinance International Development B.V.
Netherlands

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Posts in smaller, developing markets are repositioning as part of the infrastructure to provide essential services, such as access to cash and financial services (digital financial inclusion), pharmaceuticals and medical supplies, and public or government services (e-gov and IDs) and documents, as well as fulfillment of online ordering of goods ranging from daily groceries and goods, to seeds and fertilizers for smallholder farmers (agri e-commerce). Therefore, the post as an infrastructure with a physical face and presence and providing access to a digital platform of a broad range of e-services. Traditional lettermail volumes were already very small and have been further marginalized. Recent case studies will be covered, including Kyrgyzstan (The World Bank project – digitization of 360 post offices) and Uganda (IFAD project – 30 rural post offices digitized and active as postbank agent), and other projects upcoming.

Reimagining the post: Building a digital service provider

Michailas Traubas
Solution architect
ETRONIKA
Lithuania

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Based on experience with Kyrgyz Post Office, Etronika is looking into digitization of post offices and addressing the demands for essential services beyond traditional roles of postal operators. Let’s see how the modern approach can transform the post office into digital services hubs and even digital marketplaces with physical presence and offerings in three essential areas: financial services, e-commerce facilitation and public services.

Room A Logistics Ecosystem - Transformative Technologies
09:00 Uhr - 13:00 Uhr

How are emerging leading-edge intelligent technologies beginning to provide solutions that could transform parcel and letter operations, such as sorting, storage and delivery? How can smart, AI-controlled systems and advanced automation (including the use of robotics and autonomous vehicles) increase efficiency, improve customized services and reduce costs? How can the complexity of optimization, sequencing and time-critical logistics be addressed using the latest smart technology solutions?

The power of AI and machine learning for parcel processing

Dr Thomas Bayer
VP of digital postal / parcel
Siemens Logistics GmbH
Germany

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Thanks to e-commerce, parcel volumes have risen significantly in recent years, leading to increased loads in the network, in sorting and distribution centers, and in the last mile. The challenge of today’s operation is efficiency and maintaining service quality, particularly at peak times, while keeping costs down as much as possible to secure profitability and increase competitiveness. With today’s level of digitization, IoT connectivity is able to generate a huge amount of data, big data, which is the perfect basis for machine learning algorithms and AI to draw conclusions out of these big data sets more or less automatically. Use cases from different clients will be presented to demonstrate how machine learning and AI will lead to operational excellence in the parcel industry. Limitations of the technology will also be covered.

AI cognitive solutions in post and logistics

Nelson Fernandes
SVP global business & product development
Planet AI GmbH
Germany

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AI-based methods offer several advantages in improving prediction performance for variance detection and functional outcome prediction. This leads to automation that helps in the security risk assessment and clearance process. Automating threat object detection from x-ray scans of parcels leads to increased efficiency of the whole security procedure. There is a partnership in operation in which solutions are developed that are also learning in the workflow, bringing the deep expertise of an R&D organization into the field of post and logistics (reading c22 content, sender receiver information, reading x-ray images for opioid detection) as well as traffic surveillance and document understanding.

Strategic sectorization for parcel delivery: Performance and robustness

Jonathan Bouaziz
CEO
Kardinal AI
France

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Some activities require the implementation of a territory sectorization before tour optimization can take place. Working with a sectorization enables tasks to be balanced between teams and improves productivity, in particular through the specialization of drivers in a given area. In a last-mile parcel delivery warehouse, sectoring is necessary in order to organize picking within the warehouse. For each organization, it is a question of finding the right balance between performance (opex costs) and robustness (tour stability, which is reflected in the number of manual rebalancing operations). Kardinal’s Sekto model is the only tool on the market capable of jointly optimizing these two dimensions, enabling you to control the impact of your strategic decisions. Its core mechanic is based on your historical data in a machine learning logic, allowing you to size your fleet while taking into account the seasonality of the activity, its evolution and its geographical distribution.

Dynamic and integrated line-haul

Christian Oestergaard
Senior group strategist - IT-production/IoT/AI
PostNord
Denmark

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Christian Oestergaard, senior group strategist of IT-production/IoT/AI, PostNord, Denmark PostNord has, over a period, had many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task is now to optimize the line-haul planning in PostNord Sweden, using dynamic planning and AI skills to achieve cost savings. Listen to PostNord sharing experiences, considerations and their results so far. PostNord is currently optimizing line-hauls between 11 terminals and more than 1,800,000km (1,120,000 miles) driven every month.

AI robotics leads the future of logistics world

Jian Zhang
President of EMEA
Geekplus europe Gmbh
Germany

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With the rise of e-commerce and the demand for a faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistics challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are affecting a wide range of industries, from apparel, retail and automotive to electronics, energy and pharmaceutical industries. This presentation will discuss how the Geek+ vision of a fully automated and intelligent global supply chain can make logistics affordable, efficient, flexible, safe and agile.

Machine learning in e-commerce logistics: Drive greater efficiency and better customer experience

Dana von der Heide
Founder & CCO
Parcel Perform
Singapore

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As the logistics industry continues to grow along with e-commerce, more radical growth can be found in another domain: data. In fact, 2.5 quintillion bytes of data are generated each day and 90% of the world’s data was generated in just the last two years. The power of data will reshape the logistics and e-commerce industry. Parcel Perform will talk about how logistics data can enable smarter decisions with full visibility across all touchpoints in a supply chain, and how machine learning can transform the customer experience, empower predictive planning and drive greater efficiencies. Find out how you can ride the growth of big data and make full use of these opportunities for e-commerce logistics.

Room C Logistics Ecosystem - Fleet Electrification
09:00 Uhr - 12:50 Uhr

As posts and courier companies look at ways to comply with ever-stringent emissions and other regulations around urban transport, one obvious area is that of replacing the current fleet with electric vehicles. This session intends to get serious about the practicalities and benefits of fleet electrification.

The strategic case for going electric – insights from the global EV100 initiative

Sandra Roling
Head of EV100
The Climate Group
UK

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A growing number of businesses are adopting ambitious electrification strategies as part of future-proofing their strategies. The Climate Group’s international corporate leadership initiative EV100 brings together over 70 global brands publicly committed to make the transition to electric fleets by 2030, including postal, logistics and retail leaders such as Austrian Post, Deutsche Post DHL, Inga Group (IKEA) and Swiss Post. This presentation provides insights into their experiences and the key drivers and barriers they encounter, and highlights the role ambitious corporate leaders can play in accelerating the necessary market transitions.

How to switch to electric

Silvester Pullman
Sales director
Voltia a.s.
Slovakia

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This presentation will review the latest findings on the true cost of switching delivery vans to electric. It will outline the current electric van landscape, reveal the most common mistakes to avoid in the process and provide invaluable tips for fleet managers.

Managing the lifecycle of light electric vehicles for delivery

Andrej Sobotkiewicz
CEO
Paztir B.V.
Netherlands

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Managing the lifecycle of a vehicle as it launches and moves from one stakeholder to another while keeping track of its status and vital signs is the biggest current problem in the industry. Paztir is focused on development of services for organizations that use light electric vehicles (LEVs), primarily e-bikes to deliver food, goods and parcels in dense urban areas. This presentation will discuss how this problem can be addressed.

The smart electrical trailer

Mathieu COLLIGNON
Head of sales
K-RYOLE
France

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This presentation will look at the very first smart electrical bike trailer. Perfectly adapted to all urban environments, it enables professionals to carry up to 250kg (550 lb) without any extra effort. It saves time and makes delivery easier!

Real benefits of applying light electric vehicles for last-mile postal delivery

Martin Kyburz
CEO
Kyburz Switzerland AG
Switzerland

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Urban last-mile delivery is becoming increasingly challenging due to space, energy and environmental constraints. This presentation will describe how the new generation of Kyburz electric transport vehicles assist global customers in optimizing their last-mile delivery systems. We will outline the energy, total cost and efficiency implications of deploying our vehicles across a broad range of diverse geographic areas. The focus of the discussion will be on the real data collected by our fleet management system during the vehicle’s lifetime, as well as the potential benefits of refurbishing vehicles for their ‘second life’ after their initial service period.

Room D Workshop - Communications and social media
10:00 Uhr - 12:00 Uhr

What have we learned about effective communication and creative use of social media during the Covid pandemic? How were digital communications used when physical distancing and lockdown measures were in place? How will this change the role of digital comms and social media in the future? These and other questions will be addressed with case studies and discussion.

Communications and social media

Ian Kerr
Founder and host
Postal Hub Podcast
Australia

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Derek Osborn
International postal and business coach
Whatnext4u
UK

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