Speaker Details

Speaker Company

Thomas Van Durme

Thomas is the Managing Director of Orion Intelligence. As a Software engineer, specialising in Artificial Intelligence and backend integrations, Thomas is a firm believer in excellent customer service as a differentiator. Artificial intelligence technologies make advanced automation possible. However, don't just implement technology to chase trends! At Orion Thomas combines his technical AI background with a no-nonsense approach to create the best possible results for his clients in the customer service industry.


Automation in parcel delivery customer service

Many consumers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents. 23% of consumers do not order from a retailer again after a bad experience with a delivery issue. Increase consumers satisfaction, they will be delighted having their answer on the spot and avoid your retailers to churn.