Thomas Van Durme

Thomas is the Managing Director of Orion Intelligence. As a Software engineer, specialising in Artificial Intelligence and backend integrations, Thomas is a firm believer in excellent customer service as a differentiator. Artificial intelligence technologies make advanced automation possible. However, don't just implement technology to chase trends! At Orion Thomas combines his technical AI background with a no-nonsense approach to create the best possible results for his clients in the customer service industry.

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Presentation

Automation in parcel delivery customer service

Many consumers don't take the time to browse your site in detail. As a consequence they submit questions that take precious time away from your service agents. 23% of consumers do not order from a retailer again after a bad experience with a delivery issue. Increase consumers satisfaction, they will be delighted having their answer on the spot and avoid your retailers to churn.