Parcel+Post Expo Conference Program


Tuesday, October 1

Room 1 Global Leaders
09:00 - 12:30

The parcel and postal industry is riding out a number of storms, including digital disruption, terminal dues arrangements, rapid growth in parcel volumes requiring different handling and precise delivery, managing a decline in letter volumes and still trying to fulfill the universal service obligation for provision of postal services and post offices. In the midst of this, leaders are engaged in the difficult task of transforming their businesses for the modern digital age, maintaining profitability and building a sustainable business for the future. How are they doing this? What are they thinking about? What technology solutions are available to help them?

Moderator

Gavin Macrae
Managing director
Pine Monkey Associates Ltd
UK

09:00

Keynote Presentation: PostNL – your favorite deliverer

Arno van Bijnen
Member of the Executive Committee
PostNL
NETHERLANDS
Since the appointment of Herna Verhagen as CEO in 2012, PostNL has become a financially healthy company that is investing in growth and innovation, and is transforming from a traditional mail business into a logistics e-commerce service provider with at least 50% of its revenue related to e-commerce by 2020. Furthermore, internationally PostNL is expanding its activities in the e-commerce market. The company's delivery speed and interconnectedness with international partners won PostNL second place in the UPU’s Integrated Index for Postal Development. In her keynote presentation, Herna Verhagen will share her experiences during this transformation process and PostNL's ambition to be the favorite deliverer in Benelux.

09:15

One world. One postal network: a vision for the future of the International Postal Network

Pascal Clivaz
Deputy Director General
Universal Postal Union
SWITZERLAND
What is the future of the international postal system? How can postal operators take advantage of digitalization, e-commerce and financial services in a world of constant change and disruption.

09:30

Logistics industry: opportunities and challenges

Jose Luis Rodriguez Correa
CEO
CorreosChile
CHILE
The global logistics industry is transforming at high speed, in a highly competitive environment and with more demanding customers. CorreosChile is making progress in initiatives that transform the company into a leading player in the market, focusing its efforts on improving the customer experience and increasing the effectiveness of last-mile delivery, among other challenges.

09:45

Intelligent postal enterprises – opportunities from innovations based on new value chains

Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
Global mega-themes are affecting the postal industry but also providing new opportunities for growth. Consumers and businesses are looking for solutions that provide convenient, fast, reliable, sustainable, cost-effective deliveries. How can desired outcomes be achieved by orchestrating new and differentiated experiences looking at E2E value chains?

10:00 - 10:30

Panel Discussion

Herna Verhagen
CEO
PostNL
NETHERLANDS
Pascal Clivaz
Deputy director general
UPU
SWITZERLAND
Jose Luis Rodriguez Correa
CEO
CorreosChile
CHILE
Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

10:30 - 11:00

Break

11:00

Mobile post offices: the future of nationwide coverage

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (Ukrposhta)
UKRAINE
Ukraine Post delivers across a vast geography of approximately 600,000km2, providing postal and financial services for the country's approximately 35 million population. The company is undergoing an enormous transformation from a fixed cost base and network of more than 11,600 locations to a more flexible model. A pilot project in one of the regions replaced 600 fixed locations with 130 'mobile post offices', improving the cost structure and enhancing service performance. However, it faced multiple challenges, from mass protests against post office closures to lack of proper maps and unstable road conditions for rural deliveries. This presentation will elaborate on this case study and provide practical takeaways.

11:15

E-commerce ecosystem and digital addressing – the Nigerian experience

Bisi Adegbuyi
PMG/CEO
Nigerian Postal Service
NIGERIA
The participation of the two physical ends of the e-commerce ecosystem – the merchant and the buyer – is facilitated by the digital addressing system. The location of either party becomes easier, as does access to the intermediary processes, such as payment gateways and the various postal processes that eventually lead to the final delivery of the item to the addressee. With the development of the Digital Addressing Platform and its twin, the Address Verification System, by the Nigerian Postal Service, the e-commerce ecosystem in Nigeria is being given a different narrative by the Nigerian Postal Service. The double approach of automating postal mail operations and an ingenious collaboration with the private sector has dramatically improved the quality of the last-mile delivery, which has had a positive impact not only on the quality of delivery of conventional mail, but also on the delivery of e-commerce items.

11:30

Transformation at Qatar Post with an emphasis on self-service

Faleh Al Naemi
Chairman/MD
Qatar Post
QATAR
The presentation will discuss Qatar Post's transformation journey to enable digital life for Qatari residents. This includes the enablement of digital channels and services that give customers a choice in how and where they do business.

11:45

Middle Eastern e-commerce market – opportunities and challenges

Faris Fallouh
Global operations director
Aramex
JORDAN
The Middle East market is growing at a fast pace. Naturally, local, regional and international players are targeting the market. The presentation will discuss the market status from Aramex's point of view, the challenges associated with the lack of proper addresses, and the cash on delivery opportunity and challenge. It will also address how Aramex is bringing technology and building infrastructure to serve the market.

12:00 - 12:30

Panel Discussion

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (Ukrposhta)
UKRAINE
Bisi Adegbuyi
PMG/CEO
Nigerian Postal Service
NIGERIA
Faleh Al Naemi
Chairman/MD
Qatar Post
QATAR
Faris Fallouh
Global operations director
Aramex
JORDAN

12:30 - 14:00

Lunch

Room 1 Intelligent Self-Service Solutions
14:00 - 17:10

This session will look at self-service for post and parcel customers. Lockers for parcel collection is a technology sector that is developing quickly. There are many innovative solutions, using a range of technologies and building on the big opportunities to provide customer convenience. Presentations will review both the technology and the implementation.

Moderator

Marek Rozycki
Managing partner
Last Mile Experts
POLAND

14:00

How to create value with customer knowledge in post offices

Serge Petit
Projects director
La Poste
FRANCE
La Poste owns a giant database of 20 million customers. Now it's time to create value with this data at the desk and on self-service machines. How? By pushing commercial leads, optimizing the process and digitizing documents, and by converting these leads into callbacks or emails. Find out what projects are being launched, with which ROI, plus the IT solutions chosen and how to deal with RGPD constraints.

14:20

Last mile – innovative parcel locker solutions from SNBC

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
This presentation will review the parcel locker market situation and trends. It will discuss innovative parcel lockers including rotating lockers and those with automatic compartment size adjustment, before moving on to standard locker improvements.

14:40

Parcel machines – opportunities

Bart Sebregts
Founder
Last Mile Logistics/Parcel4me
NETHERLANDS
As the founder of Last Mile Logistics and Parcel4me, Bart will talk about the opportunities for carriers and national postal operators when they start to work with parcel machines, and also what operational problems they can run into. He will explain how relatively small IT companies, like Last Mile Logistics and Parcel4me, can help clients successfully deploy their network of parcel machines to grow the business and develop new business. Bart will also talk about the security of such parcel machines, and network/software-related issues.

15:00

Parcel lockers as microhubs for last mile

Juan Lozano
CEO of Sistemas Kern and Pudo International
Kern AG
SPAIN
Lockers are already established in the market and are now experiencing a phase of development in which multiple possibilities for exploitation and use within the logistics market are emerging. Kern AG was a pioneer in the manufacturing of hardware and software for lockers. Now it has adapted lockers for click-and-collect uses, in neighborhoods, for withdrawing documentation, and many other cases. One of the trends the company has witnessed is the use of parcel lockers as microhubs, with many benefits. The presentation will explain Kern's developments and experiences in this field.

15:20 - 15:50

Break

15:50

Making urban last-mile delivery smarter

Frank van Os
CCO and co-founder
Smartmile
NETHERLANDS
The current model of urban last-mile delivery, with multiple couriers trying to make home deliveries, is not sustainable. It’s inconvenient, inefficient and causes congestion and pollution. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. It creates an open and shared urban delivery ecosystem that is more efficient, convenient and sustainable. With Smartmile, consumers receive all purchases from any webstore at one designated location. Couriers and retailers deliver parcels more efficiently. Retailers provide a great click-and-collect service and generate lots of in-store traffic. Furthermore, traffic, congestion and pollution are substantially reduced.

16:10

How to implement an efficient network of parcel lockers

Ousmane Fouty Diop
Business development representative Europe
Parcel.e
KOREA
Logistics companies and retailers install parcel lockers specifically for their own customers. However, a new business model for extending locker networks is emerging. Some pilot projects are being implemented to demonstrate that parcel locker stations open to all carriers are more viable and attract more users. This model has been practiced for years in South Korea where, unlike western countries, the majority of lockers are residential units installed by customers and neutral to carriers. Among all the possibilities to extend the density and scale of the parcel locker network, which is the most efficient and why?

16:30

Shared locker networks: enhanced customer convenience and LM cost reductions

Thomas Fugl
Co-CEO
SwipBox AS
DENMARK
The presentation will discuss shared parcel locker networks as part of future critical infrastructure. Increasing online shopping and parcel volumes (worldwide) demand more customer-centric and customer-convenient PUDO locations and solutions. The presentation's point of departure will be how large-scale, dense, shared parcel locker networks can contribute to enhancing the parcel distribution infrastructure, benefiting customers and carriers alike. The presentation will also shed light on whether carriers should focus on exclusive PUDO locations as competitive advantage factors or whether they should focus more on other factors.

16:50

Improving customer experience with APM click-and-collect services

Cătălin Maftei
Owner and CEO
C Solution
ROMANIA
This presentation will help attendees understand the benefits of the click-and-collect systems based on APM and Container Station, and why they provide a superior customer experience over the classic door-to-door delivery. It will also show how an unconventional CX approach in communicating with our consignee has brought surprising benefits and raised engagement sky high.

Room 2 PIP Innovation & Startup Day
09:00 - 17:30

The 2019 Innovation & Startup Day will begin with a session on augmented reality. Experts from posts and other companies will share use cases and best practice. We will also stage a live AR demo. This unique event will allow participants to experience the power and possibilities of AR. We will also discuss the future of customer experience, reflecting on what customers ask for, the game-changers and what postal and logistics companies need to provide to win the battle for customers and the last mile. There will be panel discussions around other selected themes, including new commerce, and panelists will share use cases of the latest technologies that will significantly impact business models and the market itself. Our Startup Pitching Competition allows startups to pitch their solutions and products, with our judges selecting one outstanding startup as the winner. We will again reserve a startup-dedicated area on the exhibition floor (Startup Avenue), which will allow startups to showcase their technologies and solutions in a special dedicated area on the exhibition floor. Interested startups should contact bernhard@postal-innovation.com.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

09:00

Keynote

Mattia Crespi
Research affiliate
Institute for the Future (IFTF)
USA
The presentation will outline the latest research on technology and customer trends from the Institute for the Future, evaluating what they mean for the postal and logistics sector and what their impact on the industry and market will be.

09:20

Augmented reality for the postal and logistics industry – use cases and live demo

Benjamin Sen
Open innovation project manager
Swiss Post
SWITZERLAND
Antonio Dal Cin
CTO
OVR Augmented Reality
ITALY
Mattia Crespi
Research affiliate
Institute for the Future (IFTF)
USA
Guillaume Pineau-Valencienne
Co-founder and head of sales
Argo Augmented Reality
FRANCE
Denis Cadario
Business development manager
La Poste - Phil@Poste
FRANCE
Learn how augmented reality can help postal and logistics providers increase their efficiency and manage processes with better quality and oversight. Experience first hand the power and possibilities of AR in business and operational processes through a live demo in which all participants will be invited to join.

10:30 - 11:00

Break

11:00

Keynote Speech - the future of customer experience

Henry Cartwright
Innovation lead
Accenture
UK

11:20

The future of customer experience panel

Elmar Toime
Chairman
Postea Group
USA
Rodrigo Medgenberg
Chief sales officer
Escher Group
IRELAND
Marc Sarmiento
Head of research and innovation
Austria Post
AUSTRIA
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Olaf Klargaard
Group innovation director
DPD
FRANCE
It’s all about the customer. But is the customer really in control today? Does the customer have full visibility and get the service that he or she wants? Postal and logistics companies are competing for the best customer experience, knowing that their e-commerce customers demand it and that whoever creates the best customer experience will get the business.

12:30 - 14:00

Lunch

14:00 - 14:10

Startup Pitching Competition – Judges Panel

Henry Cartwright
Innovation lead
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
Thierry Golliard
Director open innovation & venturing
Swiss Post
SWITZERLAND
Olaf Klargaard
Group innovation director
DPD
FRANCE
Christian Jaag
Consultant
Swiss Economics
SWITZERLAND
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Patrick Leysen
VP Future Lab
bpost
BELGIUM

14:10

Startups (not competing)

Luis Ortiz
Business development officer
The Perfect Shipping
Paul Needler
CEO
iParcelBox
UK
Giuseppe Fasano
Designer and co-founder
Luft Parcel
UK

14:20

Startups / Finalists - Group 1

Cédric Hervet
Head of science
Citodi
FRANCE
Akif Ali
Executive vice president
Bookit Oy
FINLAND
Santosh Gopal
CEO/founder
Ship2MyID
USA
Natalia Tomiyama
Co-founder
Nüwiel GmbH
GERMANY
Sebastian Hugl
Business development manager
ProGlove
GERMANY
Ashish Anand
Founding director
Linksmart Technologies Pvt Ltd
INDIA

15:20 - 15:45

Break

15:45

Startups / Finalists - Group 2

Michael Strohäcker
Founder and managing director
Pakadoo GmbH
GERMANY
Bertrand Späth
Co-founder and head of sales and business development
Kizy Tracking SA
SWITZERLAND
Niall O'Neill
CEO
MyDutyCollect & PostLocal
IRELAND
Beres Seelbach
CEO
ONO
GERMANY
Vieran Hodko
Head of brand and business development
ONO
GERMANY
Gregor Breznik
Manager
Direct4.me
USA

16:45 - 17:30

Judges' Open Panel Discussion

Before our judges retire to select the winner, we will invite them to discuss the pitches and solutions together and with the audience. We will analyze how the presented solution can be of value to the postal and logistics sector, and will also discuss for which kinds of challenges specific solutions need to be developed. After the panel discussion, the judges will retire to discuss among themselves and select the winner of the PIP Startup Award. The winner will be announced during the Parcel+Post Expo Awards Reception in the evening.
Henry Cartwright
Innovation lead
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
Thierry Golliard
Director open innovation & venturing
Swiss Post
SWITZERLAND
Olaf Klargaard
Group innovation director
DPD
FRANCE
Christian Jaag
Consultant
Swiss Economics
SWITZERLAND
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Patrick Leysen
VP Future Lab
bpost
BELGIUM
Marc Sarmiento
Head of research and innovation
Austria Post
AUSTRIA

Room 3 Parcel Handling & Tracking
09:00 - 12:30

Posts have been using tracking technology to monitor letter delivery times and service levels with technologies such as barcodes and active or passive RFID. At the same time, they have looked for better and more efficient parcel handling solutions. As the parcel delivery sector expands and consumers demand more real-time delivery tracking information, parcel delivery companies have become increasingly interested in better handling and tracking technologies and more accurate use of that tracking technology. This session will discuss these developments and how parcel handling and tracking technology can improve efficiency and customer satisfaction.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

How to simplify the handling of business parcels

Michael Strohäcker
Founder and managing director
Pakadoo GmbH
GERMANY
Even in the digital age, the process of receiving and distributing business parcels in a company can be very time-consuming and non-transparent. The current processes do not reflect the new requirements caused, for example, by shared-desk concepts. What do companies need to improve the current situation? Are there affordable solutions for simple and secure parcel handling?

09:20

Latest and leading AI technology to read information on parcels

Hagen Wustlich
CEO
Planet GmbH
GERMANY
The presentation will showcase the latest AI technology to read and evaluate difficult addresses on parcels and letters at the highest level. It will demonstrate how the world's most powerful keyword spotting engine, in combination with named entity recognition, solves the problem perfectly and, in combination with Planet's AI Assistant and a few short lessons, can work real wonders.

09:40

Managing wheeled containers using IoT and big data

Milan Bundalo
R&D lead
Comtrade Digital Services
BOSNIA-HERZEGOVINA
Wheeled containers need to be tracked from the point when they enter a facility, through tipping stations, parking areas, output chutes and finally dispatch lines. Our solution uses IoT sensors and image recognition to track container location and whether the container is filled or not. Using big data we support container manifest generation with additional information (such as special handling instructions) embedded in the manifest. With smart wheeled containers, we are enabling fully automated wheeled containers management.

10:00

At the touch of a button: real-time tracking worldwide

Bertrand Späth
Co-founder and head of sales and business development
Kizy Tracking SA
SWITZERLAND
Eero Heinonen
Executive vice president
K.Hartwall
FINLAND
Global supply chains are facing large inefficiencies due to a lack of valuable information about their goods on the move. Real-time tracking solutions close this information gap by gathering position data based on globally available mobile networks and local wi-fi data. They provide end-to-end supply chain visibility in real time worldwide, thus enabling significant cost reductions and massive customer service improvements. The Kizy B2B global tracking system fulfills the information needs of the logistics and supply chain industry. With no requirements for infrastructure, and autonomy of up to one year, Kizy makes advanced monitoring functionalities affordable for large-scale deployments.

10:20 - 10:50

Break

10:50

Parcel sorting using OCR, ASR and Yaskawa Motoman

Dr Ihab El-Sayed
Associate professor - College of Engineering
Taibah University
SAUDI ARABIA
This is a real case study for an industrial engineering capstone project (graduation project). Four undergraduate students built a system using OCR, ASR and a Yaskawa Motoman Industrial Robot, for the purpose of a parcel sorting system. The students applied all subjects taught in the Industrial Engineering academic program, particularly ergonomics. An attempt was made for handwriting recognition and right-to-left text recognition.

11:10

E-commerce handling – a new era of sorting low-value consignments at Swiss Post

Christian Schoenenberger
Key account manager, head of customer service
Siemens Logistics AG
SWITZERLAND
Lucas Heusser
Head of sorting systems and innovations
Swiss Post
SWITZERLAND
The presentation will focus on two topics: agile procurement/solution design within six months and a new solution for mainly fully automatic sorting, which is being implemented at Swiss Post for low-value consignments. For the first installation, Siemens modified its proven technology for goods that are often polywrapped and unbalanced, and vary greatly in shape and size.

11:30

Solystic’s intralogistics solution for sorting factories

Maurizio Puppo
Director of strategy and business development
Solystic
FRANCE
The new Solystic machine is the most compact equipment on the market for sorting small parcels. Coupled with the use of Soly mobile robotics, it meets a strong need for automation of parcel-processing activity. This innovative approach, which meets the intralogistics automation needs of sorting facilities, combines all Solystic’s know-how in terms of simulation, sorting equipment, mobile robotics, information technology and program management.

11:50

A good disruption of parcel logistics

Dr Josef Haid
Founder and CEO
Pick8ship Technology AG
SWITZERLAND
Despite billions invested, today's parcel logistics process is still fragmented and slow, requiring lots of manual handling and coming at a high cost. Retailers are increasingly going direct, and the value of the traditional parcel network is eroding. Pick8ship is revolutionizing the parcel logistics process by replacing the cardboard box with a multi-use smartbox flexibly stored on support rails in trolleys, sorting with a mobile robot, and delivering quickly with RoboVan. Manual handling can be reduced by two thirds, allowing for 30-50% savings on operating cost and investment and an up to 90% reduction of packaging waste.

12:10

Managing change through digital transformation

Shawn Winter
CEO
ShipTrack
CANADA
Paper has been the way to manage deliveries since the beginning of the transportation industry, and still does the job today. As technology has improved and major investments in application development have been made, newer technologies have become available in the last few years that enable more automated services and expanded data capture features such as signature capture on touch-enabled devices. The power, functionality and availability of rugged and consumer devices – as well as new services such as route management and route optimization hosted on SaaS platforms – have leapfrogged the cost benefit of in-house development. In 2019 and beyond, machine learning and artificial intelligence will further widen the competitive advantage of users of SaaS platforms. This presentation will provide insight and tips on leveraging digital transformation in today’s competitive landscape.

12:30 - 14:00

Lunch

Room 3 Urban Delivery Operations
14:00 - 15:40

As e-commerce grows rapidly, the increase in logistics and parcel service providers operating delivery vehicles in urban areas has created a growing tension with the strategic aims of public bodies to minimize the negative impact of urban transport. This session reviews some of the technology solutions that can be used to mitigate these tensions.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

14:00

The inconvenient truth about delivery

Alan Barrie
Senior advisor, e-commerce and urban logistics
Transport for London (TfL)
UK
The presentation will explore the issues and challenges that define and threaten the sustainability of today’s online shopping supply chain. Cities like London are taking a closer look at the impact of e-commerce growth on their increasingly congested and polluted streets. In the UK, 83% of the population live in urban environments; this is expected to rise to 90%. Light commercial vehicles or vans are the fastest-growing form of transport, having increased by 25% in recent years, with last-mile delivery fueling that growth. The Mayor of London has set new challenges to reverse the trend of environmental damage, which means that Transport for London (TfL) must work with industry stakeholders to find new ways to deliver services. The presentation will explain why environmental, commercial and consumer pressures are creating the ‘perfect storm’ for major change.

14:20 - 14:40

Break

14:40

Electrifying delivery: how posts can lead the electric transport revolution

Sandra Roling
Head of EV100
The Climate Group
UK
With transport emissions still on the rise and air pollution in cities increasingly creating a health crisis, delivery logistics companies have a powerful opportunity to lead the shift to cleaner transport by switching their own fleets to electric. Through The Climate Group's EV100 initiative, companies like Austrian Post, Swiss Post and Deutsche Post DHL are already committed to rolling out 100% electric vehicle delivery fleets. This presentation showcases how such action is fast becoming a new hallmark of leadership in the sector, presents the opportunities for posts to shape future urban mobility systems and explores what challenges may lie ahead.

15:00

Effective electrification of European parcel and postal fleets

Branislav Volcko
Head of sales CEE
Voltia
SLOVAKIA
Using the experience of helping several companies create fleet electrification deployment plans, the presentation will cover: which routes can be switched to electric – critical decision factors, how to optimize the route for eLCV, which electric LCV to choose and how, the success factors in the deployment of an electric fleet, how to create excitement among drivers and general buy-in to switch, and examples from existing clients.

15:20

Innovative last-mile solutions

Dr Clemens Beckmann
Head of smart cities and last-mile solutions
DHL Customer Solutions & Innovation
GERMANY
Sustainable and successful urban logistics has to be customer-centric, economical and ecological. Logistics companies should think about improvements and technological alternatives to facilitate the last mile, focusing on successful first delivery attempts and higher drop density.

15:40 - 16:10

Break

Room 3 Workshop: Postal Blockchain Exploration
16:10 - 17:30

In concert with postal industry leaders, FutureLab Consulting is working on the formation of a postal industry blockchain consortium, to empower the posts to more effectively explore blockchains and associated technologies. This workshop will discuss how blockchains and other emerging technologies could strengthen operational efficiency in postal logistics, financial services, e-commerce and e-services delivery. The workshop includes an in-depth panel, extensive Q&A and an interactive group brainstorming session to kick off the generation of disruptive strategies and new business models that leverage decentralization, help us form more meaningful partnerships and alliances, and accelerate the innovation cycle time within the postal industry.

Moses Ma
Managing partner
Futurelab Consulting
USA
Paolo Tasca
Founder and executive director of the Centre for Blockchain Technologies
University College London
UK
Ken Timsit
Managing director
ConsenSys
FRANCE
Dr Po Chi Wu
Co-founder and partner
QuantumAdvantage.io
USA

Workshop Room Workshop: PUDOs & Lockers: the New Power in the Last Mile
09:00 - 12:30

Is peak capacity keeping you up at night? Is your on-time delivery below par? PUDO (pick-up drop-off) and parcel locker networks are the new power behind first-time e-commerce parcel delivery, and may be the panacea for many last-mile issues. Following last year's highly successful 'Understanding Amazon' seminar, this year Marek Różycki draws upon his experience in setting up PUDO and locker networks to give you the definitive guide to creating a first-class out-of-home delivery network. Posts can strengthen their existing networks and market position, parcel carriers can create a physical footprint and increase capacity, and e-commerce companies can gain a new advantage in the last mile. We’ll be talking about out-of-home and unattended delivery issues including: • Setting up PUDOs and parcel locker networks • Transforming existing networks into high-performance customer-centric delivery systems • The latest developments in parcel locker technology • Carrier-specific vs. carrier-agnostic • Other unattended delivery modes • The quest for better first-time delivery. The interactive seminar will be followed by a hands-on seminar.

09:00

PUDOs & lockers: the new power in the last mile

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Marek Rozycki
Managing partner
Last Mile Experts
POLAND

Workshop Room Workshop: Escher Group - Enhancing Customer Engagement Through Innovation
14:00 - 17:30

Attendees will get a first look at Escher’s new cross-platform solution, built for posts. In addition, we will announce exciting plans for new applications: • Riposte PUDO Bundle – a brand-new solution bundle that provides all the elements needed to set up a PUDO network • Riposte Taxes, Duties & Compliance – enables posts to easily expand cross-border services, leveraging the platform’s core features in product classification, product restriction screening, taxes and duties estimation, and denied party screening. The platform and services solution help posts meet all regulatory requirements, and provide better cost transparency to their customers, allowing the posts to keep up with changes in the fast-moving cross-border area and improve overall customer experience when sending parcels through their post office • Riposte Insight – enables you to collect data and analyze results and trends in real time • Riposte AI – takes the data from Riposte Insight and develops advanced predictive analytics using an optimization recommendation engine. These recommendations aim to impact return on investment, and offer actionable insights that can be implemented quickly • Riposte Digital Onboarding – helps you optimize your customer onboarding process, saving time and increasing customer satisfaction and engagement. If you want to enhance any aspect of your customer experience, this workshop will show you how. Hosted by Escher, the company transforming postal and courier operations worldwide, and moderated by international postal expert and author Derek Osborn, this workshop will acquaint postal professionals with Escher’s award-winning customer Riposte platform as well as provide details on the company’s new solution capabilities. With a panel discussion that includes posts, industry advisors and postal experts, this interactive workshop will also cover customer case studies delivered by posts, and take a deep dive into the most relevant topics post professionals need to understand. A Q&A session will follow, giving attendees an opportunity to ask their most pressing questions.

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

14:00

Enhancing the customer experience through innovation

Wayne Haubner
Chief technology officer
Escher Group
USA
Kevin Gilliland
Senior advisor to the board
Escher Group
IRELAND
Pieter Kunz
Senior advisor to the board
Escher Group
IRELAND
Martyn Noble
Co-founder, CEO and chairman
Hurricane Modular Commerce
UK
David Spottiswood
Co-Founder
Hurricane Modular Commerce
UK
Pauline Kenna
Vice president services, EMEA: Dublin office
Escher Group
IRELAND
Hugh Grandy
International Parcels
Canada Post - Postes Canada
CANADA
This presentation will introduce Escher’s award-winning Riposte platform and provide details on the company's new solution applications.

Wednesday, October 2

Room 1 Different Perspectives
09:00 - 12:30

This session will provide a real and refreshing opportunity to hear very different views on the postal industry from a range of interesting speakers from all over the world – from different angles and disciplines – literally giving new perspectives on how we see the sector and some of the challenges within it. This includes providing fresh insights into visualization of service performance, commercial approaches and digital transformation. The speakers are from Canada, Argentina, South Africa, Japan and Europe, reflecting the wide diversity of postal leadership.

Moderator

Fleur Baars-Houg
Head of customer services
Prime Vision BV
NETHERLANDS

09:00

Introduction

Derek Osborn
International postal and business coach
Whatnext4u
UK
The different insights being shared in this session underline the vital importance of keeping a broad, global perspective as the postal sector faces ever more complex challenges alongside new and exciting business opportunities.

09:15

Data visualization for improved service performance

Duana Redford
General manager, enterprise quality management
Canada Post
CANADA
This presentation is part of a larger forum featuring a line-up of women who are leaders in the industry (different perspectives). It will offer an overview of new data visualization tools being used at Canada Post that are resulting in improved service performance, including interactive operations performance dashboards and a parcel analytical tool that uses scan data to identify end-to-end service failure points. This results in faster root cause analysis, action planning and gap resolution.

09:30

The power of diverse perspectives

Samanta Thaver
Senior manager commercial
South African Post Office
SOUTH AFRICA
The global landscape has been rife with news about trade wars leading to conflict with significant impact on global growth and forecasting going forward. Macroeconomic pictures have also been turbulent and difficult to navigate. If one takes the global issues into context, compounded by the 4th Industrial Revolution imposition, it creates a diverse perspective. This landscape can be unpacked, but how can we potentially see this with different perspectives? Do we have the line of thought to explore the power of diverse perspectives for progressive business inclusivity in the industry and in this revolution?

09:45

How UPU contributes to the digital economy

Maria Casal
Strategic transformation director
Correo Argentino
ARGENTINA
The presentation will offer a new perspective on the postal sector and the e-commerce revolution, and look forward to the UPU Congress 2020.

10:00

Micro e-export recharging big state posts (Ukrposhta’s success story)

Julia Pavlenko
Director of the international operations department
SC Ukrposhta (Ukraine Post)
UKRAINE
The presentation will discuss the E-Export Program and why the World Post & Parcel Awards international jury decided to recognize Ukrposhta's project as one of the best in 2019. It will also look at how digital tools have sped up post office processes and encouraged more customers to switch to self-service, how innovations have enabled higher average purchase size and doubled the volumes in three years, and how e-export initiatives can re-energize post office staff at big companies.

10:15 - 10:45

Panel Discussion

Duana Redford
General manager, enterprise quality management
Canada Post
CANADA
Samanta Thaver
Senior manager commercial
South African Post Office
SOUTH AFRICA
Maria Casal
Strategic transformation director
Correo Argentino
ARGENTINA
Julia Pavlenko
Director of the international operations department
SC Ukrposhta (Ukraine Post)
UKRAINE

10:45

Business leadership through digital transformation

Uzma Aitqad
Transformational change consultant
Magna Business Consulting
UK
This presentation will consider the nature of digital maturity and how it matters for the success of digital transformation in every industry. It will look at the process of building digital capability, explained through examples and case studies, and provide a roadmap on how to build digital leadership as well as leadership approaches to code a digital DNA (culture) in organizations. Looking at the leadership challenges, the importance of digital culture and the characteristics of digital culture, the presentation will provide a digital compass – a framework to conduct your own digital transformations with success.

11:00

The how-to guide for postal and non-postal players to reap benefits from deliveries to Eastern Europe and Central Asia

Katya Bezyuk
International business development head
SC Ukrposhta (Ukraine Post)
UKRAINE
Ukraine Post will put into the spotlight its transformation story from being a direct UPU member complying with postal regulations and adopting terminal dues remuneration mechanisms to being a versatile, multi-modal international player effectively addressing the needs and wants of the most price-sensitive customer segments, and providing a vast array of integrated services for private postal operators and international courier companies.

11:15

Toshiba’s robotic process automation for postal and logistics

Mina Hattori
Deputy manager of international sales and marketing department
Toshiba Infrastructure Systems & Solutions Corporation
JAPAN
In today's rapidly changing postal and logistics environment, postal and logistics operators are under significant pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced advanced OCR solutions as well as picking and infeed robots for postal and logistics operations. Toshiba's capability in image recognition is a unique advantage for robotic process automation (RPA). Toshiba offers an extensive range of postal and logistics solutions using RPA.

11:30 - 11:50

Panel Discussion

Uzma Aitqad
Transformational change consultant
Magna Business Consulting
UK
Katya Bezyuk
International business development head
SC Ukrposhta (Ukraine Post)
UKRAINE
Mina Hattori
Deputy manager of international sales and marketing department
Toshiba Infrastructure Systems & Solutions Corporation
JAPAN

11:50

Diversity in logistics

Richard Hagen
Account director
Prime Vision BV
NETHERLANDS
Fleur Baars Houg, together with Derek Osborn and Richard Hagen, created the idea for diversity in logistics in Paris just two years ago. Parcel+Post Expo was mainly visited by one type of person: male, 50 years old, in one brand and color of suit. We identified the need for a broader, more diverse discussion in logistics in order to be successful and ready for the future.

12:00 - 13:30

Lunch

Room 1 Last Mile
14:00 - 18:00

The big last-mile challenge is to provide a wide range of delivery options – including PUDO, lockers, on-demand or customized delivery by appointment, home delivery, precision quality, same day delivery, and delivery of food and perishable items – at a very low price, in the face of strong competition and demanding customers. What innovative, cost-effective solutions can be used to meet this massive challenge?

Moderator

Jacob Johnsen
CEO
Ipostes
DENMARK

14:00

Return logistics standing up

Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
In recent decades, a lot of attention has been paid to improving last-mile logistics. In Belgium, BD myShopi has launched a new returns product – ‘myRetour - sustainable returns on demand’. This presentation will show the first results.

14:20

How the final mile is changing

Michael Richmond
Chief commercial officer
Doddle
UK
The days of all online orders being automatically routed to a customer's home are long gone. The final mile has evolved to comprise myriad solutions in an increasingly complex landscape with multiple stakeholders and competing interests. This presentation examines some of the key trends in major e-commerce markets, and makes some predictions about what might be coming next.

14:40

Supercharging last-mile delivery with mobile computer vision and augmented reality

Benjamin Hempel
Solutions consultant
Scandit
SWITZERLAND
Bart Beerden
Product owner
PostNL
NETHERLANDS
The delivery industry has been transformed by the explosion in demand from the internet, and clever technology companies who have broken norms and made it possible for virtually anyone to become involved in last-mile delivery. The key elements that make it all happen are a smartphone and an app. Trendy startups don’t have to be the only ones using smartphones to supercharge last-mile delivery. This presentation will show that there is enterprise-grade mobile technology available today that can help reduce costs and increase efficiency even for the largest implementations.

15:00

From push to pull sortation

Rob Qualm
Market director
Vanderlande Industries
NETHERLANDS
The need for greater flexibility and efficiency in the final mile is increasing. Is the traditional way of sortation (push) still adequate to manage higher volumes and meet the wishes of consumers? Or do we need a sortation process to consolidate and sequence (pull) to increase efficiency and meet market needs? The presentation will introduce a new way of sortation from push to pull.

15:20 - 15:50

Break

15:50

Fixing failed deliveries: a win-win for business and consumers

Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
What are the main causes of failed deliveries in the last mile, what can businesses do to prevent them, and how is data quality key to customer satisfaction? Loqate’s ‘Fixing Failed Deliveries’ research polled over 300 global retailers and found that 65% of respondents identified failed or late deliveries as the most significant cost to their business. Furthermore, 62% of the 2,000 online shoppers surveyed had experienced a late or failed delivery in the past year. This session examines how businesses can improve their customers’ user experiences, maximize delivery success and limit company costs through the power of data quality.

16:10

Designing safe self-driving delivery systems

Dr Erik Wilhelm
Head of research
Kyburz Switzerland
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, provided the vehicles are deemed useful and cost-efficient by the market. Two important areas that differentiate Kyburz from its competitors are the company’s emphasis on applying functional safety norms to its electromechanical systems development, and the flexibility that it has designed into its latest generation of autonomous delivery systems. This presentation will outline the approach that Kyburz Switzerland has taken to ensure efficient and safe operation of its autonomous chassis technology. Examples from live tests will be provided to illustrate the technology's safety and the underlying business case.

16:30

Temperature-monitored first- and last-mile logistics

Jos Miermans
Business partner
Etheclo
BELGIUM
For temperature-sensitive goods like food and medication, E2E temperature monitoring will become a requirement imposed by authorities and perhaps requested by customers before that. Etheclo already offers a working system that can be easily integrated into reusable packaging (the etheclobox). The cloud application can be coupled to/integrated with the logistics player's. Stop thinking out of the box – start thinking in the box.

16:50

Consumer experience, last mile and AI

Petri Princis
Senior business developer
PostNord
SWEDEN
AI can maximize consumer experience and profitability in the last mile when capacity is a constraint in a double-digit-growth market.

17:10 - 18:00

Panel Discussion - Last Mile

Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
Michael Richmond
Chief commercial officer
Doddle
UK
Benjamin Hempel
Solutions consultant
Scandit
SWITZERLAND
Rob Qualm
Market director
Vanderlande Industries
NETHERLANDS
Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
Dr Erik Wilhelm
Head of research
Kyburz Switzerland
SWITZERLAND
Petri Princis
Senior business developer
PostNord
SWEDEN
Jos Miermans
Business partner
Etheclo
BELGIUM
Bart Beerden
Product owner
PostNL
NETHERLANDS

Room 2 Dynamic Processes – How to Optimize Planning, Sorting, Routing & Delivery
09:00 - 12:30

If you master your operations and the last mile, you can win. If you don’t, you probably won’t be a relevant market player. Someone else will find out how to do it better and will win over your customers. In this session we will analyze how you can get full visibility of your processes, how you will be able to adapt them to changing needs and events, and how you can best involve your customers in order to achieve 100% delivery success and obtain 100% satisfied customers.

Moderator

Amanda Martinez
Innovation lead
Postal Innovation Platform
SWITZERLAND

09:00

Processes and performance

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Dr Andreas Wolfschluckner
CEO
PHSolutions
AUSTRIA
Ofir Ron
Co-founder and CEO
AppliCat
ISRAEL
Eric Troussard
Country manager
SigFox SA
FRANCE

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

10:00

Digital logistics

Benjamin Sen
Open innovation project manager
Swiss Post
SWITZERLAND
Wayne Haubner
Chief technology officer
Escher Group
USA
Larry Klimczyk
President
FarEye Americas
USA
Sumit Saxena
VP - strategy
FarEye
INDIA
Santosh Gopal
CEO/founder
Ship2MyID
USA

11:00 - 11:30

Break

Moderator

Amanda Martinez
Innovation lead
Postal Innovation Platform
SWITZERLAND

11:30

Data and real time

Rodney Conger
Consultant
ESRI
USA
John Hendrickson
Solution engineer
ESRI
USA
Robert Dohrendorf
President and CEO
Graphmasters
SWITZERLAND
Cédric Hervet
Head of science
Citodi
FRANCE

12:30 - 14:00

Lunch

Room 2 Addressing
14:00 - 18:00

Addressing capability is a key strategic enabler for any delivery operator, especially with precision delivery to avoid failed deliveries or attempted delivery to the wrong place. It is particularly challenging for emerging economies where formal ‘postcodes’ have not been developed. Even where postcodes exist, they were largely created for internal sorting purposes rather than with the customer in mind. What innovative new ideas in this digital age can help to meet this challenge?

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

14:00

Addressing – it's all about the blend

Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
In this session we will discuss how aggregating multiple data sources and addressing types using a unique 'Persistent Data Hierarchy' delivers an incredible experience to users of addressing systems. We will describe how Loqate has innovated to achieve this, and introduce some compelling customer stories that support this approach. As part of this session, we will also explore how recently developed addressing systems (PlusCodes, What3Words, etc) can work effectively with physical addressing structures to provide greater delivery success globally.

14:20

How to solve addressing challenges with deep learning

Chris van Dam
R&D engineer
Prime Vision BV
NETHERLANDS
Chris van Dam gives an insight into how innovative machine learning technologies promise to meet some of the challenges arising from the ever-expanding e-commerce market. He will explain and illustrate current issues in the addressing of letters and parcels, giving particular attention to items originating from Asia, where language and cultural differences result in incredibly low read-rates. Finally, Chris will share a glimpse into Prime Vision’s R&D world, by giving a short explanation of recent handwriting-reading innovations that employ the very latest deep learning techniques to achieve impressive results.

14:40

G-NAF data – key to infrastructure development

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
The potential of geospatial information (G-NAF) for being organized in the form of integrated databases and location-based services is an issue common to scientific communities in many countries, including Iran. In this regard, access to a unique, standardized address with a reference point is also one of the main demands of today’s societies, particularly for urban services provider organizations such as posts and municipalities. Access to such an address can not only enhance the economic, social and environmental efficiency of urban management and services, but can also improve transportation management, etc.

15:00

The evolution of addressing

Berkley Charlton
Strategic advisor
Addressing Homes/Aimlocate
USA
It seems as though you have had to pick one way or another: an addressing system that could be set up quickly or a system that was simple to understand and use. With updates in technology and methodology, Addressing Homes and Aimlocate have made it possible to create an addressing system with a database that is simple to understand and customizable for businesses, NGOs and governments as well as individuals, and can also be set up in a relatively short amount of time.

15:20 - 15:50

Break

15:50

Digital street addressing and door numbering – the new standard

Parikshith Reddy
Co-founder
Zippr Pvt Ltd
INDIA
Zippr's digital street addressing and door numbering technology (myddn.org) has seen great traction over the last year and is currently being used by over 116 cities in India. It is the only addressing solution of its kind that uses advanced technologies like ML and AI to number streets and homes in a sequence akin to real-world addressing, instead of random words or characters. This ensures it is cheap, accurate and, most importantly, future-ready.

16:10

Addressing – how digital addressing systems will disrupt post offices

Santosh Gopal
CEO/founder
Ship2MyID
USA
Ship2MyID redefines current addressing approaches. The patented platform replaces 'addresses' with digital IDs such as cell number, email or social ID. This can impact trillions of transactions globally involving 'addresses', be they shipping or identity management. The Ship2MyID platform enables transactions between consumers, e-commerce, manufacturers, brands, businesses, and postal and logistics entities. Consumers will have unique lifetime addresses – no more issues about changes of address – and they will have 100% control over what comes to their homes. Businesses will be able to create newer transactions, enabling social commerce, new revenue streams and very efficient operations with no lost packages, and GIS-enabled addresses.

16:30

The role of digital addresses in the future of postal digital services

Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA
The presentation will discuss product innovation, forever addresses, electronic addresses (social media, email) linkage, multiple coded addresses per consumer, consumers receiving mail and shipments using their digital addresses, linking to opted-in consumer marketing campaigns without sharing consumers' PII with marketers, and much more.

16:50 - 18:00

Panel Discussion - Addressing

Chris van Dam
R&D engineer
Prime Vision BV
NETHERLANDS
Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Berkley Charlton
Strategic advisor
Addressing Homes/Aimlocate
USA
Parikshith Reddy
Co-founder
Zippr Pvt Ltd
INDIA
Santosh Gopal
CEO/founder
Ship2MyID
USA
Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA

Room 3 Urban Delivery Technology
09:00 - 12:35

As e-commerce grows rapidly, the increase in logistics and parcel service providers operating delivery vehicles in urban areas has created a growing tension with the strategic aims of public bodies to minimize the negative impact of urban transport. This session reviews some of the technology solutions that can be used to mitigate these tensions.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

Optimizing/minimizing urban traffic

Julian Kellermann
Head of marketing
Tiramizoo GmbH
GERMANY
Cities face fundamental challenges: changing shopping behavior (e-commerce), retailers losing F2F contact with customers, increasing urbanization, and urban traffic increasing with resultant environmental issues. Smart cities must find a way to deal with these developments. Regulatory remedies are possible but superior technology might be the smarter way. The presentation will explain how last-mile technology can help smart cities improve the traffic situation and therefore inhabitants' quality of life.

09:20

Technology for sustainable logistics

Michael Darchambeau
Co-founder
Urbantz
BELGIUM
Today the delivery market tends to be overwhelmed by e-commerce giants who occupy more and more space. These giants have in common a strong technical base, which is essential to ensure the quality service that consumers demand today. The last-mile sector is also highlighted by politicians and citizens because it is a source of negative externalities for cities: local pollution, CO2 emissions, noise, road use, and accidents. Environmental constraints, marked by the law on energy transition and the announcements of the eventual abolition of diesel in some cities, are leading to the development of new, more environmentally friendly solutions.

09:40

Electric cargo trailer for city logistics

Natalia Tomiyama
Co-founder
Nüwiel GmbH
GERMANY
By 2020, 70% of the world's population will be urban. Anticipating this change, policymakers, politicians and cities are setting up infrastructure regulations and sustainability goals. This global change will affect not only personal mobility but also the transportation of packages, food and even private purchases. Nüwiel is a Hamburg-based startup making electric mobility solutions for urban transportation. Its first product is an electric cargo trailer for bikes, with patented technology. The technology enables fully synchronized movement between the trailer and the bike. Nüwiel will share its success story and experience collaborating with top industry companies including UPS and Ikea as well as cities.

10:00

Last mile delivery – Explore the Sevic emobility way

Alexander Brilis
Managing director
Sevic Systems SE
GERMANY
Sevic Systems SE - fully electric and compact utility vehicles for last mile delivery. The introduction of ultra-low emission and clean air zones in urban areas around Europe encourage many delivery companies to invest in zero emission vehicles for the last mile delivery. Tougher policies in cities across Europe in combination with an increased need for same day deliveries are making today’s urban deliveries complex, time-consuming and above all, very expensive. With a smart range of compact utility e-vehicles with multiple cargo configuration options, superior range and low cost of ownership Sevic is able to meet the diverse needs of companies of all kinds and size.

10:20 - 10:50

Break

10:50

Second life: lifecycle benefits from refurbishing DXP electric delivery vehicles

Martin Kyburz
CEO
Kyburz Switzerland
SWITZERLAND
This presentation will show how the ingenious Kyburz electrical transport vehicles are functioning as an integral element of the last-mile delivery systems of the company's global customers. It will outline the energy, total cost and efficiency implications of deploying the vehicles. The focus of the discussion will be on second life or recycling issues at the end of the vehicle’s lifetime. At the end of their standard seven-year warranty periods, customers can exercise a buyback option, at which point Kyburz refurbishes the vehicles for the start of their ‘second life’, with substantial total cost and environmental benefits.

11:10

Innovative solutions for your last-mile strategy

François Ligier
Chief executive officer
Ligier Group
FRANCE
In the age of online retail and major environmental constraints, the last-mile strategy has become a massive challenge for the whole logistical chain. With a portfolio of transport options making full use of new mobility solutions, the Ligier Professional range offers an effective response to the logistical challenges of bespoke delivery services. We draw upon our technological expertise and proven capacity for adaptation to develop and manufacture made-to-measure electric utility vehicles with three or four wheels. This is an innovative, agile, niche strategy that reflects the group's ability to respond and adapt to the changing mobility requirements of today's professionals.

11:30

Delivering on the promises of mobile devices and applications

Gary Lee
Chief revenue officer
B2M Solutions
UK
Mobile devices in the hands of your workers have become critical to the success of your business. Whether used to scan packages, receive customers’ signatures or process payments, it is critical to ensure that each mobile device and app is always up and operational. However, today the sad state of the industry is that mobile devices often fail, resulting in huge, sometimes hidden, costs to the business. This presentation will outline the latest findings on problems and solutions to ensure mobility is able to deliver on its promises for the business. The speaker will also leverage case studies to highlight solutions.

11:50

Postal and logistics operations in a connected world

Christian Oestergaard
Head of production - IT/business CIO
PostNord
DENMARK
PostNord has undertaken many local initiatives with sensors and different kinds of monitoring. The task now is to elevate these initiatives to a corporate level. Listen to PostNord sharing experiences and considerations, and discussing its results so far. PostNord is currently connecting its entire fleet – 2,700 load carriers, 1,000 heavy trucks – to one platform, and implementing sensor technology on approximately 7,000 delivery vehicles.

12:10

Last-mile freight and food delivery (200-500kg)

Adam Reid
Founder & CEO
PeddleSMART
UK
PeddleSMART’s vision is to disrupt the commercial and consumer transport market by introducing a zero-carbon emission vehicle range which benefit multiple transport sectors, helping reduce pollution, congestion and operational costs within our towns and cities, utilising bus & cycle lanes and pedestrian areas. Leading to cleaner, quieter, safer and healthier towns & cities.

12:30

Trends in shared mobility regulation: lessons for the delivery industry?

Juan Montero
Professor
Florence School of Regulation - EUI
ITALY
Cities are increasingly regulating the use of the public domain (streets) by passenger shared mobility companies (bikes, scooters, cars, etc). To avoid congestion, cities across the world are limiting the number of vehicles and the number of companies; they are tendering licenses and imposing all kinds of obligations on the licensees. Is this a trend that will reach the delivery industry? Is it a good model?

12:50 - 14:00

Lunch

Room 3 Digital Innovation
14:00 - 17:10

In the digitally dominated business environment, how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as provide new ways to interface with customers and suppliers? How can vast amounts of data be analyzed for better insight and decision making? How can postal and parcel companies make use of IoT opportunities to improve their operations?

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

14:00

The new ICT driving post transformation

Zixiao (Zx) Li
VP of roads and logistics for global market
Huawei
CHINA
The presentation will discuss the trend of digital transformation in the logistics and postal industry, the latest ICT technology used for the postal industry, innovation case sharing, how to plan and construct the digital platform for post, and how ICT can support posts to achieve digital transformation.

14:20

The role of technology in developing partnerships and fostering growth

Amine Khechfé
Chief strategy officer
Stamps.com/Endicia
USA
The evolution of e-commerce and the dominance of marketplaces is both a threat and an opportunity for logistics providers and their relationships with buyers, merchants and the technology community. The technology gap within a logistics organization exposes your weaknesses to your competitors. Conversely, a strong technology platform drives more shippers and buyers to you while at the same time making you an ideal prospect for partnerships to drive continuous growth. How does your technology stack compare with that of others in the space? Join this insightful session to discuss technology empowerment and the critical role it plays in your success.

14:40

Ship Your Innovation

Shay Guttman
VP technology, innovation and digital
OPSI - authorized service contractor for UPS
ISRAEL
Logistics and shipping companies are experiencing dramatic changes that are driving them into a new playground. This disruption is a challenge for us to act quickly, deal with our customers' needs, and still remain profitable. Ship Your Innovation is an innovation center that brings new, cutting-edge technologies – developed by Israeli startups and based on AI and ML – into products. This presentation will review the practical experience and main guidelines for how to generate innovation and new revenue streams in a competitive world.

15:00

Innovation at PostNL: from new, digital e-commerce to last-yard solutions

Joshua Geerlings
Product owner Innovation Studio
PostNL
NETHERLANDS
The presentation will outline key takeaways and lessons from the lean-startup projects at PostNL, ranging from digital innovation and new e-commerce propositions to last-yard delivery solutions.

15:20 - 15:50

Break

15:50

2020 – digital disruption in post and parcel delivery

Jack Hamande
Vice chair ERGP/executive board member BIPT
ERGP - BIPT
BELGIUM
Digital innovation has often been perceived negatively by postal and parcel market players. But digital solutions are now helping companies to innovate, personalize services, improve efficiency and meet regulatory requirements. 2020 will be the boosting year. Companies will have to ride the wave of innovation or disappear. This presentation will give an insight into the regulator’s views and the main developments to follow.

16:10

Evolution from mail to parcels: implications for managing customer experience

Greg Lowell
Managing director
Deloitte
USA
Richard Carson
Partner, public sector strategy
Deloitte
CANADA
As posts adapt to the decline in mail volumes and the increase in parcel volumes, there are profound implications for their capabilities and priorities – particularly with respect to managing customer experience. This presentation will cover the rise of the recipients – the heightened importance of managing the entire parcel journey; all about the information – transformation from a focus on moving physical items to also managing the information, including predicting future events; differentiating via delivery – the implications of a world with fewer 'stores' and limited opportunities to connect with customers; and innovation for 2020 and beyond – takeaways from other industries that have been disrupted by innovation (banks, retailers).

16:30

Winning in the age of e-commerce – creating a strong innovation

Julian Dragendorf
Associate partner
McKinsey & Company
GERMANY
The decline of the mail is irreversible, but the e-commerce megatrend creates enormous opportunity. We’ll present our view on how posts can capture part of this growth by building an innovation engine. Posts must first earn the right to innovate by increasing productivity and investing in the right capacity. Subsequently, they should follow a structured approach to innovating products and production systems. Posts should address innovation alongside customers’ fulfillment experiences and value chain design, and consider attaining new frontiers in the production system or product portfolio, such as drones, autonomous delivery, robotics and AI.

16:50

Implementing price optimization to survive in the digital age

Dao Nguyen
CCO
Open Pricer
FRANCE
In this presentation, Dao Nguyen CCO of Open Pricer, a digital pricing platform for Post & Parcels companies, describes the impact of digitization on pricing. He also explains how price optimization can increase profitability.

Workshop Room Workshop: Siemens Logistics – The Future of Parcel Processing
09:00 - 11:15

Siemens Logistics’ experts, together with international specialists and decision makers from the mail and parcel business, will discuss innovative solutions for an improved end-to-end parcel flow. Existing and new automation equipment is on the agenda as well as potentially disruptive approaches, complemented by the wide range of digitization solutions. The interactive workshop will provide plenty of opportunities for all participants to contribute their views and to benefit from the jointly developed results.

Welcome and come together

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Thomas Amend
Senior vice president, head of mail, parcel, material handling
Siemens Logistics GmbH
GERMANY

09:20

The touchless hub – a holistic Siemens approach

Thorsten Bohn
Head of sales parcel and material handling
Siemens Logistics GmbH
GERMANY
Today’s growing e-commerce business demands changes: in equipment, processes and staff to fulfill the service level agreements. Therefore customers ask for a higher degree of automation. Factories that run lights out are fully automated, do not rely on continual human presence and therefore require (almost) no human presence on-site. Thus, these factories can run ‘with the lights off’ or, in other words, ‘touchlessly’. The presentation provides a holistic and scalable approach.

09:40

Rapid deployment using virtual technologies

James Dixon
Director business development, FedEx global account manager
Siemens Logistics LLC
USA
Are you planning your next-generation IoT-based automated fulfillment center or taking your product to the next stage ahead of your competition? Strategic use of digital twin simulation and emulation technologies can significantly cut your launch times and costs and help ensure worry-free deployment. The presentation will demonstrate key technologies and best practices to conceptualize, develop, optimize and even stress-test your systems before pouring concrete or bending any metal.

10:00

E-commerce handling – blessing and curse

Domenik Prims
Systems architect
Siemens Logistics GmbH
GERMANY
The range of different parcels to be sorted by parcel and postal service providers worldwide is changing. Parcel handling technology needs to be adapted accordingly. The presentation will focus on those items that increasingly cannot be clearly assigned to letter or parcel: low-value consignments are often too large for letter handling or too small for parcel handling technology. Consequently, new handling concepts need to be developed, allowing reliable handling of these critical items.

10:20

Boost your hub and network performance with IoT connectivity and analytics

Dr Thomas Bayer
Head of digital parcel
Siemens Logistics GmbH
GERMANY
Due to e-commerce, parcel volumes have been rising. The challenge during daily operation is to cope with these increased volumes and maximize the utilization of assets, particularly sorting equipment. IoT connectivity and analytical algorithms will unlock the full potential of the assets employed; connecting equipment status to a 'parcel data hub' network-wide provides the necessary transparency to forecast the enabling of asset loads. Use cases from different clients will be presented to demonstrate how the hub and network performance can be increased.

10:40 - 11:10

The Future of Parcel Processing - interactive podium discussion

The interactive podium discussion is designed to allow workshop attendees to deal with major industry challenges and will provide an opportunity to discuss their impact and possible approaches to solutions as well as to discuss the issues raised by the keynote presentations and the trends identified in the World Cafe discussions.

11:10

Wrap-up and goodbye

Thomas Amend
Senior vice president, head of mail, parcel, material handling
Siemens Logistics GmbH
GERMANY

Workshop Room Workshop: T-Systems – Digital Transformation in Post & Logistics
14:00 - 17:30

Digitization provides new opportunities for post and parcel logistics operators. This workshop focuses on practical transformation steps to prepare the post and parcel business for the digital age. Contributors from post and parcel logistics operators, IT system integrators and technology providers will highlight strategies, experience and best practice in the areas of digitization, providing new business opportunities for post and parcel; digitization and automation of post and parcel processes; and the human factor in digitization @ post and parcel – enabling services for digital transformation.

Moderator & Host

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
GERMANY
Lara Voss
Sales manager
T-Systems International GmbH
GERMANY

14:00

Digital transformation

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
GERMANY

14:15

New digital products at Austria Post

Nikolina Saric
Business development manager
Austrian Post
AUSTRIA

14:30

Digitization and automation of postal retail processes

Dr Joachim Wessels
Senior vice president, operations and retail outlets
Deutsche Post DHL
GERMANY

14:45

The human factor in digitization

Jan Pfeifer
Senior management consultant
Detecon International GmbH
GERMANY

15:00

Panel Discussion

15:30 - 16:00

Break

16:00

Digitization of PostNoord's vehicle fleet

Christian Oestergaard
Head of production - IT/business CIO
PostNord
DENMARK

16:15

Digital solutions for post and parcel logistics

Dr Anton Schäfer
Industry lead travel, transport and logistics
T-Systems International GmbH
GERMANY

16:30

Digitization enabled by managed cloud services

Joern Henser
VP technical infrastructure
DPDHL
GERMANY

16:45

Moderator interviews: IT infrastructure for digital solutions

Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
Christoph Schenek
Technology strategist
Microsoft

17:00

Q&A and discussion

17:15

Wrap-up, close and individual networking

Thursday, October 3

Room 1 Developments in E-Commerce
09:00 - 11:50

E-commerce continues to grow strongly in all countries. How can postal companies exploit the opportunities and expand their services to provide solutions across the whole value chain? In the global market economy, the potential for rapid growth in cross-border trade can be hampered by friction caused by customs requirements, unclear landing costs, difficulties with track-and-trace, returns, and patchy customer service. What are the opportunities for improving international cooperation, regulation and the interoperability of track-and-trace and labeling systems?

Moderator

Patrick van Lammeren
Managing director
E-Biss International
BELGIUM

09:00

The UPU: latest trends and how they are affecting e-commerce

Amine Khechfé
Chief strategy officer
Stamps.com/Endicia
USA
Changes to how postal authorities are approaching terminal dues and their overall membership of the Universal Postal Union (UPU) have had a major effect on postal relationships worldwide. Learn what effect this has had on e-commerce shippers in the USA, Europe and Asia, as well as what the latest news means for e-commerce in terms of costs to the end consumer and transit times, as well as what shippers should be doing to manage these changes.

09:20

Building an ecosystem that fosters cross-border e-commerce

Serim Cetin
Co-founder and managing partner
B2C Direct
TURKEY
Many online sellers want to be able to sell globally but they struggle to find the confidence and the right partners who can offer a one-stop shop that can facilitate cross-border e-commerce. We all know and have witnessed the Chinese model, but not everyone can copy that. Taking Turkey as an example of a country with a relatively small domestic e-commerce market but a huge potential, the presentation will show how it is possible to set up an ecosystem where sellers can easily reach millions of new customers, integrate with global marketplaces, receive payments and deliver globally.

09:40

E-commerce fulfillment for postal operators

Grzegorz Urban
Director
PwC
POLAND
The presentation will outline the advantages and challenges related to investment in fulfillment services for the e-commerce industry. The speaker will discuss potential synergies between fulfillment and postal delivery services, the role of these kinds of services in the value chain of e-commerce, a potential portfolio of services included in a fulfillment offering, differences between classic fulfillment and e-commerce fulfillment, and challenges related to the implementation of processes. The final goal of this presentation is to answer the question: can a postal operator be the second Amazon in its own country?

10:00

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
GERMANY
This presentation will address the following: banalities related to the last-mile logistics that no one thinks about; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; and why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery (mostly two-hour slots) to everyone.

10:20 - 10:50

Break

10:50

Delivery in the age of Amazon

Alan Banks
Head of Europe
Bringg
UK
With so many delivery models and fulfillment options to choose from, everyone is asking the same question: how do you provide the perfect customer delivery experience at a price point that makes sense for both the consumer and the business? This presentation will cover the critical issues businesses need to consider in order to establish successful delivery operations, including: choosing the delivery model that is right for your organization, optimizing delivery flows to deliver ideal customer experiences, and selecting the technologies you need to ensure positive ROI.

11:10

E-commerce fulfillment: latest considerations and trends

Krish Iyer
Director, strategic alliances
ShipStation
USA
Recent changes in trade policies globally and Brexit have caused many e-commerce retailers to rethink their parcel shipping strategies. This session will cover topics related to international shipping, aligning with in-country postal networks and whether fulfillment can be an option as e-commerce merchants and retailers look for ways to effectively reduce transit times and decrease costs to their buyers around the world.

11:30

Challenges and opportunities in e-commerce cross-border with Brazil

Lemuel Silva
Head of international business
Correios (Brazilian Post)
BRAZIL
Brazil has more than 21 million international e-consumers. Almost 30% of the total e-commerce market is international. This huge market represents even more opportunities and challenges for growth. The presentation will explain more.

Room 2 Workshop: Social Media & Communications
09:00 - 12:30

In the modern digital age, social media is now one of the main means of communication being used by businesses and organizations to engage with their customer base, market their services and position themselves. Get it right and it can be a great tool for business development and building a strong reputation and online presence. Get it wrong and it can be hugely damaging to credibility and lead to wholescale customer desertion. This workshop will enable businesses in the parcel and postal sector to share their knowledge and experience of using social media – what has worked and what they have learned – and of using other means of external communication such as corporate videos and marketing campaigns. What is the best practice across the sector? Come and participate to share your ideas and learn from others.

Moderator

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Derek Osborn
International postal and business coach
Whatnext4u
UK

Room 3 Transformative Technologies
09:00 - 13:00

This session will continue the theme of digital innovation, focusing on some of the high-profile transformative technologies such as blockchain, big data, IoT and others. It will also discuss the business transformations these technologies can generate.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

An update on blockchain developments focused on logistics and new postal activities

Alain Roset
Director
La Poste
FRANCE
This presentation will provide delegates with a review of and update on developments in blockchain in logistics and postal activities – in particular, digital activities.

09:20

The future of blockchain in trade and logistics

Wendy Henry
Managing director
Deloitte
USA
The presentation will provide an overview and discuss the fundamentals of blockchain. It will explain how blockchain simplifies business operations and outline the future ramifications for international shipping, as blockchain promises to reduce these frictions through greater process digitization, automation, traceability and transparency.

09:40

Blockchain technology beyond cryptocurrencies: the future of last-mile delivery solutions

Ann Snitko
Researcher
UC Berkeley Sutardja Center for Entrepreneurship and Technology
USA
Within the last year, several logistics and retail companies, researchers and startups have announced their interest in using blockchain technology for last-mile delivery solutions. This presentation will give a summary of current challenges, initiatives and the possible future of the industry that will be opened by using blockchain technology.

10:00

Delivering trusted transactions

Michael Ray
Inspector in charge
US Postal Inspection Service
USA
Postal transactions occur with varying levels of trust based on the source and method of the transaction. Postal administrations use various methods to authenticate and assert transactions. With interconnected posts, it becomes paramount to exchange trusted transactions while enabling quick identification of low-trust transactions. Can the use of blockchain technology be applied to enable and foster trust among the community of posts?

10:20

IoT: where technological practicality meets commercial profitability

Dirk van Lammeren
Commercial director
Prime Vision BV
NETHERLANDS
Dirk will offer an overarching view of IoT and its recent impact on the logistics industry. IoT promised to be an industry game-changer, but did the potential live up to the hype? And what can we expect over the next few years? Dirk will relay the importance of companies increasingly working together to create better solutions, and explain his philosophy when choosing which tech companies to best partner with. He will reflect on what makes an effective IoT strategy, and how to strike that perfect balance, where technological practicality and commercial profitability overlap.

10:40 - 11:00

Break

11:00

Boost your hub and network performance with IoT connectivity + analytics

Dr Thomas Bayer
Head of digital parcel
Siemens Logistics GmbH
GERMANY
Due to e-commerce, parcel volumes have experienced a big rise in recent years, leading to increased loads – particularly during peak times – in the network, in sorting and distribution centers and in the last mile. The challenge during daily operation is to cope with these increased volumes and maximize the utilization of the assets, particularly sorting equipment and network traffic. IoT connectivity and, hence, data visibility and analytical algorithms, will unlock the full potential of the assets employed. Use cases from different clients will be presented to demonstrate how the hub and network performance can be increased.

11:20

How advanced data analytics is helping product innovation

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
The presentation will discuss how rich postal data and non-postal data are enabling product innovation in the USA. This will include digital platform initiatives and informed platform initiatives.

11:40

How AI can improve route optimization

Cédric Hervet
Head of science
Citodi
FRANCE
How can AI impact logistics and, more practically, route optimization of the last mile? What are the differences between static optimization and real-time optimization? What productivity gains can we expect? Will humans always have a place in this new world? How has Citodi implemented route optimization? These are the questions we will try to answer during this presentation.

12:00

IT platforms transform the business

Ilya Aristov
Engagement manager/head of logistics
DataArt
UK
The presentation will use DataArt’s experience with Ocado, Doddle and a few other logistics companies. The speaker will explain how IT platforms helped these firms transform their whole business, and will show the path that you can use for digital transformation. The presentation will include statistics and research about the trends, and explain how to use them and where to pay attention.

12:20

From last mile to first mile – retail and home delivery

Frode Finnes Larsen
CTO
Distribution Innovation AS
NORWAY
Declining volumes are a huge challenge for traditional post and media distribution companies. Many are cutting costs, geographies and delivery days – building down the network that could be a strategic asset. Instead, you should innovate and transform your business model. How to innovate while delivering high quality on existing business? The distribution companies in the Nordics have done this. Enabled by technologies like AI, blockchain, digital locks and cloud, their existing business is being replaced by delivering food baskets, parcels, breakfasts and overnight B2B express. Get inspiration on how you can change your business.

12:40

The best from all countries – Europe's parcel delivery platform

Thomas Hagemann
Founder and CEO
Seven Senders GmbH
GERMANY
Within Europe there are more than 50 prime carriers delivering parcels perfectly. But there has not been a digitized approach to combine all of these carriers in one European prime network. Seven Senders, founded in 2014, started with a platform approach, offering Europe's finest last-mile carriers in one virtual network. It is now the first choice for medium- and enterprise-size merchants that ship cross-border parcels in Europe.

Workshop Room Workshop: Deloitte – Understanding the Future of Work: Unlocking Talent Potential in the Face of Disruption
09:00 - 12:30

In the workshop we will explore the art of the possible to understand: how work is delivered through a workforce that is augmented by machines and powered by new models of talent – redrawing the boundaries of your organization; how business is organized with the increasing use of networks of multi-disciplinary teams that maximize flexibility and innovation over hierarchy – reinventing the way our jobs are designed; how people experience work by understanding your talent as well as we understand our customers to build an employee-centric experience of work; and how work is delivered by reinventing the traditional role of HR through thinking in new ways and redirecting services to the experts.

Presenters will be:

Julie Meehan
Principal
Deloitte Consulting
USA
Lauren Coe
Future of work team manager
Deloitte
UK

Invitation only: This is an exclusive CEO event enabling participants to freely discuss the role of the Post in the business environment. For this Forum’s fourth edition, an invitation to attend this exclusive event is also extended to chief executives from leading postal industry firms, allowing participants the chance to hear perspectives from across the sector.

Monday, September 30

Room 1 UPU World CEO Forum - New business models in an age of change
09:30 - 18:00

The UPU World CEO Forum, organized by the Universal Postal Union, is one of the key features of Parcel+Post Expo in 2019. It provides absolutely unrivaled access to postal industry leaders from across the world who are taking this unique opportunity for peer-to-peer discussion of the latest trends and important developments, and to review the technological solutions they seek to push their postal services forward.

Session Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

Interviewer

Paul Needham
Chief editor
CEP Research

09:30

Official opening and interactive interview with the Director-General of the UPU (TBC)

Bishar A. Hussein
Director general
Universal Postal Union
SWITZERLAND
Across the world, posts are confronting challenges and opportunities. In conversation with a journalist specializing in the postal sector, the Director-General of the Universal Postal Union, Bishar A Hussein, shares his vision for the future of the postal sector, as well as the UPU.

10:00

Session One - Blockchain start-ups with postal services

Ivan Čulo
President of the board, HP
Croatian Post Inc
CROATIA
Ismail Köse
CEO
Turkish Post Technology Subsidiary
TURKEY
As digitalization takes hold and affects whole swathes of national economies, businesses need to adapt and innovate more rapidly than ever. In this context, blockchain and cryptographic technologies can be part of the answer. Yet, there are several possible elements to innovation in this area. An increasingly popular idea is to have start-ups develop the innovations that postal operators will later apply to their business processes. In the second session of the Fourm, speakers will discuss how they have considered and/or applied blockchain innovations in the international postal sector, including through partnerships with start-ups.

11:30 - 11:45

Break

11:45

Guest speakers on blockchain

Moses Ma
Managing partner
Futurelab Consulting
USA
Christian Jaag
Consultant
Swiss Economics
SWITZERLAND

13:00 - 14:15

Sponsored Lunch

14:15

Session Two - New postal services for an ageing population

Asta Sungailiene
CEO
Lithuania Post
LITHUANIA
Lindiwe Kwele
Acting group CEO
South African Post Office
SOUTH AFRICA
The demographic transition is accelerating around the world. According to the United Nations, in 2030, older people are expected to outnumber children under the age of 10 (1.41 billion versus 1.35 billion) in 2050. Projections indicate that there will be more older people aged 60 or over than adolescents and youth aged 10-24 (2.1 billion versus 2.0 billion). Although the process of population ageing is most advanced in Europe and North America, where more than one person in five was aged 60 or over in 2017, the populations of other regions are growing older as well. Indeed, two-thirds of the world’s older people currently live in developing regions. In this session, postal CEOs will explore the effects of population aging in their national economies and explain ways through which their organizations have developed new solutions tailored to the needs of this group.

15:45 - 16:00

Break

16:00

Session Three - New postal services for the young

Cornelius Wynter Ramatlhakwane
CEO
Botswana Post
BOTSWANA
Gerardo Freiberg Puente
CEO
Serpost SA
PERU
David McRedmond
Group CEO
AN Post
IRELAND
According to the World Bank, the world’s population remains very young, with 42 per cent of people under the age of 25. While populations are decreasing or flatlining in most regions, they are increasing in South Asia and sub-Sharan Africa. The needs and expectations of the world’s youth are triggering changes in various industries, with technology sustainable development and innovation at the forefront. In this panel, postal CEOs will examine ways in which the postal sector can address the needs of an increasingly demanding youth.

17:30

Closing speech

Pascal Clivaz
Deputy Director General
Universal Postal Union
SWITZERLAND

UPU World CEO Forum – Dinner
19:00 - 22:00

Host

Derek Osborn
International postal and business coach
Whatnext4u
UK

Tuesday, October 1

Room 1 Global Leaders
09:00 - 12:30

The parcel and postal industry is riding out a number of storms, including digital disruption, terminal dues arrangements, rapid growth in parcel volumes requiring different handling and precise delivery, managing a decline in letter volumes and still trying to fulfill the universal service obligation for provision of postal services and post offices. In the midst of this, leaders are engaged in the difficult task of transforming their businesses for the modern digital age, maintaining profitability and building a sustainable business for the future. How are they doing this? What are they thinking about? What technology solutions are available to help them?

Moderator

Gavin Macrae
Managing director
Pine Monkey Associates Ltd
UK

09:00

Keynote Presentation: PostNL – your favorite deliverer

Arno van Bijnen
Member of the Executive Committee
PostNL
NETHERLANDS
Since the appointment of Herna Verhagen as CEO in 2012, PostNL has become a financially healthy company that is investing in growth and innovation, and is transforming from a traditional mail business into a logistics e-commerce service provider with at least 50% of its revenue related to e-commerce by 2020. Furthermore, internationally PostNL is expanding its activities in the e-commerce market. The company's delivery speed and interconnectedness with international partners won PostNL second place in the UPU’s Integrated Index for Postal Development. In her keynote presentation, Herna Verhagen will share her experiences during this transformation process and PostNL's ambition to be the favorite deliverer in Benelux.

09:15

One world. One postal network: a vision for the future of the International Postal Network

Pascal Clivaz
Deputy Director General
Universal Postal Union
SWITZERLAND
What is the future of the international postal system? How can postal operators take advantage of digitalization, e-commerce and financial services in a world of constant change and disruption.

09:30

Logistics industry: opportunities and challenges

Jose Luis Rodriguez Correa
CEO
CorreosChile
CHILE
The global logistics industry is transforming at high speed, in a highly competitive environment and with more demanding customers. CorreosChile is making progress in initiatives that transform the company into a leading player in the market, focusing its efforts on improving the customer experience and increasing the effectiveness of last-mile delivery, among other challenges.

09:45

Intelligent postal enterprises – opportunities from innovations based on new value chains

Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
Global mega-themes are affecting the postal industry but also providing new opportunities for growth. Consumers and businesses are looking for solutions that provide convenient, fast, reliable, sustainable, cost-effective deliveries. How can desired outcomes be achieved by orchestrating new and differentiated experiences looking at E2E value chains?

10:00 - 10:30

Panel Discussion

Herna Verhagen
CEO
PostNL
NETHERLANDS
Pascal Clivaz
Deputy director general
UPU
SWITZERLAND
Jose Luis Rodriguez Correa
CEO
CorreosChile
CHILE
Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
John Callan
Co-founder and managing director
Ursa Major Associates, LLC
USA

10:30 - 11:00

Break

11:00

Mobile post offices: the future of nationwide coverage

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (Ukrposhta)
UKRAINE
Ukraine Post delivers across a vast geography of approximately 600,000km2, providing postal and financial services for the country's approximately 35 million population. The company is undergoing an enormous transformation from a fixed cost base and network of more than 11,600 locations to a more flexible model. A pilot project in one of the regions replaced 600 fixed locations with 130 'mobile post offices', improving the cost structure and enhancing service performance. However, it faced multiple challenges, from mass protests against post office closures to lack of proper maps and unstable road conditions for rural deliveries. This presentation will elaborate on this case study and provide practical takeaways.

11:15

E-commerce ecosystem and digital addressing – the Nigerian experience

Bisi Adegbuyi
PMG/CEO
Nigerian Postal Service
NIGERIA
The participation of the two physical ends of the e-commerce ecosystem – the merchant and the buyer – is facilitated by the digital addressing system. The location of either party becomes easier, as does access to the intermediary processes, such as payment gateways and the various postal processes that eventually lead to the final delivery of the item to the addressee. With the development of the Digital Addressing Platform and its twin, the Address Verification System, by the Nigerian Postal Service, the e-commerce ecosystem in Nigeria is being given a different narrative by the Nigerian Postal Service. The double approach of automating postal mail operations and an ingenious collaboration with the private sector has dramatically improved the quality of the last-mile delivery, which has had a positive impact not only on the quality of delivery of conventional mail, but also on the delivery of e-commerce items.

11:30

Transformation at Qatar Post with an emphasis on self-service

Faleh Al Naemi
Chairman/MD
Qatar Post
QATAR
The presentation will discuss Qatar Post's transformation journey to enable digital life for Qatari residents. This includes the enablement of digital channels and services that give customers a choice in how and where they do business.

11:45

Middle Eastern e-commerce market – opportunities and challenges

Faris Fallouh
Global operations director
Aramex
JORDAN
The Middle East market is growing at a fast pace. Naturally, local, regional and international players are targeting the market. The presentation will discuss the market status from Aramex's point of view, the challenges associated with the lack of proper addresses, and the cash on delivery opportunity and challenge. It will also address how Aramex is bringing technology and building infrastructure to serve the market.

12:00 - 12:30

Panel Discussion

Oleksandr Pertsovskyi
Chief operating officer
Ukraine Post (Ukrposhta)
UKRAINE
Bisi Adegbuyi
PMG/CEO
Nigerian Postal Service
NIGERIA
Faleh Al Naemi
Chairman/MD
Qatar Post
QATAR
Faris Fallouh
Global operations director
Aramex
JORDAN

12:30 - 14:00

Lunch

Room 1 Intelligent Self-Service Solutions
14:00 - 17:10

This session will look at self-service for post and parcel customers. Lockers for parcel collection is a technology sector that is developing quickly. There are many innovative solutions, using a range of technologies and building on the big opportunities to provide customer convenience. Presentations will review both the technology and the implementation.

Moderator

Marek Rozycki
Managing partner
Last Mile Experts
POLAND

14:00

How to create value with customer knowledge in post offices

Serge Petit
Projects director
La Poste
FRANCE
La Poste owns a giant database of 20 million customers. Now it's time to create value with this data at the desk and on self-service machines. How? By pushing commercial leads, optimizing the process and digitizing documents, and by converting these leads into callbacks or emails. Find out what projects are being launched, with which ROI, plus the IT solutions chosen and how to deal with RGPD constraints.

14:20

Last mile – innovative parcel locker solutions from SNBC

Ralf-Hermann Brauer
Sales director
SNBC Europe BV
NETHERLANDS
This presentation will review the parcel locker market situation and trends. It will discuss innovative parcel lockers including rotating lockers and those with automatic compartment size adjustment, before moving on to standard locker improvements.

14:40

Parcel machines – opportunities

Bart Sebregts
Founder
Last Mile Logistics/Parcel4me
NETHERLANDS
As the founder of Last Mile Logistics and Parcel4me, Bart will talk about the opportunities for carriers and national postal operators when they start to work with parcel machines, and also what operational problems they can run into. He will explain how relatively small IT companies, like Last Mile Logistics and Parcel4me, can help clients successfully deploy their network of parcel machines to grow the business and develop new business. Bart will also talk about the security of such parcel machines, and network/software-related issues.

15:00

Parcel lockers as microhubs for last mile

Juan Lozano
CEO of Sistemas Kern and Pudo International
Kern AG
SPAIN
Lockers are already established in the market and are now experiencing a phase of development in which multiple possibilities for exploitation and use within the logistics market are emerging. Kern AG was a pioneer in the manufacturing of hardware and software for lockers. Now it has adapted lockers for click-and-collect uses, in neighborhoods, for withdrawing documentation, and many other cases. One of the trends the company has witnessed is the use of parcel lockers as microhubs, with many benefits. The presentation will explain Kern's developments and experiences in this field.

15:20 - 15:50

Break

15:50

Making urban last-mile delivery smarter

Frank van Os
CCO and co-founder
Smartmile
NETHERLANDS
The current model of urban last-mile delivery, with multiple couriers trying to make home deliveries, is not sustainable. It’s inconvenient, inefficient and causes congestion and pollution. Smartmile is a cloud-based software platform, connecting automated parcel terminals to any online buyer, courier or retailer. It creates an open and shared urban delivery ecosystem that is more efficient, convenient and sustainable. With Smartmile, consumers receive all purchases from any webstore at one designated location. Couriers and retailers deliver parcels more efficiently. Retailers provide a great click-and-collect service and generate lots of in-store traffic. Furthermore, traffic, congestion and pollution are substantially reduced.

16:10

How to implement an efficient network of parcel lockers

Ousmane Fouty Diop
Business development representative Europe
Parcel.e
KOREA
Logistics companies and retailers install parcel lockers specifically for their own customers. However, a new business model for extending locker networks is emerging. Some pilot projects are being implemented to demonstrate that parcel locker stations open to all carriers are more viable and attract more users. This model has been practiced for years in South Korea where, unlike western countries, the majority of lockers are residential units installed by customers and neutral to carriers. Among all the possibilities to extend the density and scale of the parcel locker network, which is the most efficient and why?

16:30

Shared locker networks: enhanced customer convenience and LM cost reductions

Thomas Fugl
Co-CEO
SwipBox AS
DENMARK
The presentation will discuss shared parcel locker networks as part of future critical infrastructure. Increasing online shopping and parcel volumes (worldwide) demand more customer-centric and customer-convenient PUDO locations and solutions. The presentation's point of departure will be how large-scale, dense, shared parcel locker networks can contribute to enhancing the parcel distribution infrastructure, benefiting customers and carriers alike. The presentation will also shed light on whether carriers should focus on exclusive PUDO locations as competitive advantage factors or whether they should focus more on other factors.

16:50

Improving customer experience with APM click-and-collect services

Cătălin Maftei
Owner and CEO
C Solution
ROMANIA
This presentation will help attendees understand the benefits of the click-and-collect systems based on APM and Container Station, and why they provide a superior customer experience over the classic door-to-door delivery. It will also show how an unconventional CX approach in communicating with our consignee has brought surprising benefits and raised engagement sky high.

Room 2 PIP Innovation & Startup Day
09:00 - 17:30

The 2019 Innovation & Startup Day will begin with a session on augmented reality. Experts from posts and other companies will share use cases and best practice. We will also stage a live AR demo. This unique event will allow participants to experience the power and possibilities of AR. We will also discuss the future of customer experience, reflecting on what customers ask for, the game-changers and what postal and logistics companies need to provide to win the battle for customers and the last mile. There will be panel discussions around other selected themes, including new commerce, and panelists will share use cases of the latest technologies that will significantly impact business models and the market itself. Our Startup Pitching Competition allows startups to pitch their solutions and products, with our judges selecting one outstanding startup as the winner. We will again reserve a startup-dedicated area on the exhibition floor (Startup Avenue), which will allow startups to showcase their technologies and solutions in a special dedicated area on the exhibition floor. Interested startups should contact bernhard@postal-innovation.com.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

09:00

Keynote

Mattia Crespi
Research affiliate
Institute for the Future (IFTF)
USA
The presentation will outline the latest research on technology and customer trends from the Institute for the Future, evaluating what they mean for the postal and logistics sector and what their impact on the industry and market will be.

09:20

Augmented reality for the postal and logistics industry – use cases and live demo

Benjamin Sen
Open innovation project manager
Swiss Post
SWITZERLAND
Antonio Dal Cin
CTO
OVR Augmented Reality
ITALY
Mattia Crespi
Research affiliate
Institute for the Future (IFTF)
USA
Guillaume Pineau-Valencienne
Co-founder and head of sales
Argo Augmented Reality
FRANCE
Denis Cadario
Business development manager
La Poste - Phil@Poste
FRANCE
Learn how augmented reality can help postal and logistics providers increase their efficiency and manage processes with better quality and oversight. Experience first hand the power and possibilities of AR in business and operational processes through a live demo in which all participants will be invited to join.

10:30 - 11:00

Break

11:00

Keynote Speech - the future of customer experience

Henry Cartwright
Innovation lead
Accenture
UK

11:20

The future of customer experience panel

Elmar Toime
Chairman
Postea Group
USA
Rodrigo Medgenberg
Chief sales officer
Escher Group
IRELAND
Marc Sarmiento
Head of research and innovation
Austria Post
AUSTRIA
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Olaf Klargaard
Group innovation director
DPD
FRANCE
It’s all about the customer. But is the customer really in control today? Does the customer have full visibility and get the service that he or she wants? Postal and logistics companies are competing for the best customer experience, knowing that their e-commerce customers demand it and that whoever creates the best customer experience will get the business.

12:30 - 14:00

Lunch

14:00 - 14:10

Startup Pitching Competition – Judges Panel

Henry Cartwright
Innovation lead
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
Thierry Golliard
Director open innovation & venturing
Swiss Post
SWITZERLAND
Olaf Klargaard
Group innovation director
DPD
FRANCE
Christian Jaag
Consultant
Swiss Economics
SWITZERLAND
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Patrick Leysen
VP Future Lab
bpost
BELGIUM

14:10

Startups (not competing)

Luis Ortiz
Business development officer
The Perfect Shipping
Paul Needler
CEO
iParcelBox
UK
Giuseppe Fasano
Designer and co-founder
Luft Parcel
UK

14:20

Startups / Finalists - Group 1

Cédric Hervet
Head of science
Citodi
FRANCE
Akif Ali
Executive vice president
Bookit Oy
FINLAND
Santosh Gopal
CEO/founder
Ship2MyID
USA
Natalia Tomiyama
Co-founder
Nüwiel GmbH
GERMANY
Sebastian Hugl
Business development manager
ProGlove
GERMANY
Ashish Anand
Founding director
Linksmart Technologies Pvt Ltd
INDIA

15:20 - 15:45

Break

15:45

Startups / Finalists - Group 2

Michael Strohäcker
Founder and managing director
Pakadoo GmbH
GERMANY
Bertrand Späth
Co-founder and head of sales and business development
Kizy Tracking SA
SWITZERLAND
Niall O'Neill
CEO
MyDutyCollect & PostLocal
IRELAND
Beres Seelbach
CEO
ONO
GERMANY
Vieran Hodko
Head of brand and business development
ONO
GERMANY
Gregor Breznik
Manager
Direct4.me
USA

16:45 - 17:30

Judges' Open Panel Discussion

Before our judges retire to select the winner, we will invite them to discuss the pitches and solutions together and with the audience. We will analyze how the presented solution can be of value to the postal and logistics sector, and will also discuss for which kinds of challenges specific solutions need to be developed. After the panel discussion, the judges will retire to discuss among themselves and select the winner of the PIP Startup Award. The winner will be announced during the Parcel+Post Expo Awards Reception in the evening.
Henry Cartwright
Innovation lead
Accenture
UK
Elmar Toime
Chairman
Postea Group
USA
Thierry Golliard
Director open innovation & venturing
Swiss Post
SWITZERLAND
Olaf Klargaard
Group innovation director
DPD
FRANCE
Christian Jaag
Consultant
Swiss Economics
SWITZERLAND
Rob Paauw
Head of innovation
PostNL
NETHERLANDS
Patrick Leysen
VP Future Lab
bpost
BELGIUM
Marc Sarmiento
Head of research and innovation
Austria Post
AUSTRIA

Room 3 Parcel Handling & Tracking
09:00 - 12:30

Posts have been using tracking technology to monitor letter delivery times and service levels with technologies such as barcodes and active or passive RFID. At the same time, they have looked for better and more efficient parcel handling solutions. As the parcel delivery sector expands and consumers demand more real-time delivery tracking information, parcel delivery companies have become increasingly interested in better handling and tracking technologies and more accurate use of that tracking technology. This session will discuss these developments and how parcel handling and tracking technology can improve efficiency and customer satisfaction.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

How to simplify the handling of business parcels

Michael Strohäcker
Founder and managing director
Pakadoo GmbH
GERMANY
Even in the digital age, the process of receiving and distributing business parcels in a company can be very time-consuming and non-transparent. The current processes do not reflect the new requirements caused, for example, by shared-desk concepts. What do companies need to improve the current situation? Are there affordable solutions for simple and secure parcel handling?

09:20

Latest and leading AI technology to read information on parcels

Hagen Wustlich
CEO
Planet GmbH
GERMANY
The presentation will showcase the latest AI technology to read and evaluate difficult addresses on parcels and letters at the highest level. It will demonstrate how the world's most powerful keyword spotting engine, in combination with named entity recognition, solves the problem perfectly and, in combination with Planet's AI Assistant and a few short lessons, can work real wonders.

09:40

Managing wheeled containers using IoT and big data

Milan Bundalo
R&D lead
Comtrade Digital Services
BOSNIA-HERZEGOVINA
Wheeled containers need to be tracked from the point when they enter a facility, through tipping stations, parking areas, output chutes and finally dispatch lines. Our solution uses IoT sensors and image recognition to track container location and whether the container is filled or not. Using big data we support container manifest generation with additional information (such as special handling instructions) embedded in the manifest. With smart wheeled containers, we are enabling fully automated wheeled containers management.

10:00

At the touch of a button: real-time tracking worldwide

Bertrand Späth
Co-founder and head of sales and business development
Kizy Tracking SA
SWITZERLAND
Eero Heinonen
Executive vice president
K.Hartwall
FINLAND
Global supply chains are facing large inefficiencies due to a lack of valuable information about their goods on the move. Real-time tracking solutions close this information gap by gathering position data based on globally available mobile networks and local wi-fi data. They provide end-to-end supply chain visibility in real time worldwide, thus enabling significant cost reductions and massive customer service improvements. The Kizy B2B global tracking system fulfills the information needs of the logistics and supply chain industry. With no requirements for infrastructure, and autonomy of up to one year, Kizy makes advanced monitoring functionalities affordable for large-scale deployments.

10:20 - 10:50

Break

10:50

Parcel sorting using OCR, ASR and Yaskawa Motoman

Dr Ihab El-Sayed
Associate professor - College of Engineering
Taibah University
SAUDI ARABIA
This is a real case study for an industrial engineering capstone project (graduation project). Four undergraduate students built a system using OCR, ASR and a Yaskawa Motoman Industrial Robot, for the purpose of a parcel sorting system. The students applied all subjects taught in the Industrial Engineering academic program, particularly ergonomics. An attempt was made for handwriting recognition and right-to-left text recognition.

11:10

E-commerce handling – a new era of sorting low-value consignments at Swiss Post

Christian Schoenenberger
Key account manager, head of customer service
Siemens Logistics AG
SWITZERLAND
Lucas Heusser
Head of sorting systems and innovations
Swiss Post
SWITZERLAND
The presentation will focus on two topics: agile procurement/solution design within six months and a new solution for mainly fully automatic sorting, which is being implemented at Swiss Post for low-value consignments. For the first installation, Siemens modified its proven technology for goods that are often polywrapped and unbalanced, and vary greatly in shape and size.

11:30

Solystic’s intralogistics solution for sorting factories

Maurizio Puppo
Director of strategy and business development
Solystic
FRANCE
The new Solystic machine is the most compact equipment on the market for sorting small parcels. Coupled with the use of Soly mobile robotics, it meets a strong need for automation of parcel-processing activity. This innovative approach, which meets the intralogistics automation needs of sorting facilities, combines all Solystic’s know-how in terms of simulation, sorting equipment, mobile robotics, information technology and program management.

11:50

A good disruption of parcel logistics

Dr Josef Haid
Founder and CEO
Pick8ship Technology AG
SWITZERLAND
Despite billions invested, today's parcel logistics process is still fragmented and slow, requiring lots of manual handling and coming at a high cost. Retailers are increasingly going direct, and the value of the traditional parcel network is eroding. Pick8ship is revolutionizing the parcel logistics process by replacing the cardboard box with a multi-use smartbox flexibly stored on support rails in trolleys, sorting with a mobile robot, and delivering quickly with RoboVan. Manual handling can be reduced by two thirds, allowing for 30-50% savings on operating cost and investment and an up to 90% reduction of packaging waste.

12:10

Managing change through digital transformation

Shawn Winter
CEO
ShipTrack
CANADA
Paper has been the way to manage deliveries since the beginning of the transportation industry, and still does the job today. As technology has improved and major investments in application development have been made, newer technologies have become available in the last few years that enable more automated services and expanded data capture features such as signature capture on touch-enabled devices. The power, functionality and availability of rugged and consumer devices – as well as new services such as route management and route optimization hosted on SaaS platforms – have leapfrogged the cost benefit of in-house development. In 2019 and beyond, machine learning and artificial intelligence will further widen the competitive advantage of users of SaaS platforms. This presentation will provide insight and tips on leveraging digital transformation in today’s competitive landscape.

12:30 - 14:00

Lunch

Room 3 Urban Delivery Operations
14:00 - 15:40

As e-commerce grows rapidly, the increase in logistics and parcel service providers operating delivery vehicles in urban areas has created a growing tension with the strategic aims of public bodies to minimize the negative impact of urban transport. This session reviews some of the technology solutions that can be used to mitigate these tensions.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

14:00

The inconvenient truth about delivery

Alan Barrie
Senior advisor, e-commerce and urban logistics
Transport for London (TfL)
UK
The presentation will explore the issues and challenges that define and threaten the sustainability of today’s online shopping supply chain. Cities like London are taking a closer look at the impact of e-commerce growth on their increasingly congested and polluted streets. In the UK, 83% of the population live in urban environments; this is expected to rise to 90%. Light commercial vehicles or vans are the fastest-growing form of transport, having increased by 25% in recent years, with last-mile delivery fueling that growth. The Mayor of London has set new challenges to reverse the trend of environmental damage, which means that Transport for London (TfL) must work with industry stakeholders to find new ways to deliver services. The presentation will explain why environmental, commercial and consumer pressures are creating the ‘perfect storm’ for major change.

14:20 - 14:40

Break

14:40

Electrifying delivery: how posts can lead the electric transport revolution

Sandra Roling
Head of EV100
The Climate Group
UK
With transport emissions still on the rise and air pollution in cities increasingly creating a health crisis, delivery logistics companies have a powerful opportunity to lead the shift to cleaner transport by switching their own fleets to electric. Through The Climate Group's EV100 initiative, companies like Austrian Post, Swiss Post and Deutsche Post DHL are already committed to rolling out 100% electric vehicle delivery fleets. This presentation showcases how such action is fast becoming a new hallmark of leadership in the sector, presents the opportunities for posts to shape future urban mobility systems and explores what challenges may lie ahead.

15:00

Effective electrification of European parcel and postal fleets

Branislav Volcko
Head of sales CEE
Voltia
SLOVAKIA
Using the experience of helping several companies create fleet electrification deployment plans, the presentation will cover: which routes can be switched to electric – critical decision factors, how to optimize the route for eLCV, which electric LCV to choose and how, the success factors in the deployment of an electric fleet, how to create excitement among drivers and general buy-in to switch, and examples from existing clients.

15:20

Innovative last-mile solutions

Dr Clemens Beckmann
Head of smart cities and last-mile solutions
DHL Customer Solutions & Innovation
GERMANY
Sustainable and successful urban logistics has to be customer-centric, economical and ecological. Logistics companies should think about improvements and technological alternatives to facilitate the last mile, focusing on successful first delivery attempts and higher drop density.

15:40 - 16:10

Break

Room 3 Workshop: Postal Blockchain Exploration
16:10 - 17:30

In concert with postal industry leaders, FutureLab Consulting is working on the formation of a postal industry blockchain consortium, to empower the posts to more effectively explore blockchains and associated technologies. This workshop will discuss how blockchains and other emerging technologies could strengthen operational efficiency in postal logistics, financial services, e-commerce and e-services delivery. The workshop includes an in-depth panel, extensive Q&A and an interactive group brainstorming session to kick off the generation of disruptive strategies and new business models that leverage decentralization, help us form more meaningful partnerships and alliances, and accelerate the innovation cycle time within the postal industry.

Moses Ma
Managing partner
Futurelab Consulting
USA
Paolo Tasca
Founder and executive director of the Centre for Blockchain Technologies
University College London
UK
Ken Timsit
Managing director
ConsenSys
FRANCE
Dr Po Chi Wu
Co-founder and partner
QuantumAdvantage.io
USA

Workshop Room Workshop: PUDOs & Lockers: the New Power in the Last Mile
09:00 - 12:30

Is peak capacity keeping you up at night? Is your on-time delivery below par? PUDO (pick-up drop-off) and parcel locker networks are the new power behind first-time e-commerce parcel delivery, and may be the panacea for many last-mile issues. Following last year's highly successful 'Understanding Amazon' seminar, this year Marek Różycki draws upon his experience in setting up PUDO and locker networks to give you the definitive guide to creating a first-class out-of-home delivery network. Posts can strengthen their existing networks and market position, parcel carriers can create a physical footprint and increase capacity, and e-commerce companies can gain a new advantage in the last mile. We’ll be talking about out-of-home and unattended delivery issues including: • Setting up PUDOs and parcel locker networks • Transforming existing networks into high-performance customer-centric delivery systems • The latest developments in parcel locker technology • Carrier-specific vs. carrier-agnostic • Other unattended delivery modes • The quest for better first-time delivery. The interactive seminar will be followed by a hands-on seminar.

09:00

PUDOs & lockers: the new power in the last mile

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Marek Rozycki
Managing partner
Last Mile Experts
POLAND

Workshop Room Workshop: Escher Group - Enhancing Customer Engagement Through Innovation
14:00 - 17:30

Attendees will get a first look at Escher’s new cross-platform solution, built for posts. In addition, we will announce exciting plans for new applications: • Riposte PUDO Bundle – a brand-new solution bundle that provides all the elements needed to set up a PUDO network • Riposte Taxes, Duties & Compliance – enables posts to easily expand cross-border services, leveraging the platform’s core features in product classification, product restriction screening, taxes and duties estimation, and denied party screening. The platform and services solution help posts meet all regulatory requirements, and provide better cost transparency to their customers, allowing the posts to keep up with changes in the fast-moving cross-border area and improve overall customer experience when sending parcels through their post office • Riposte Insight – enables you to collect data and analyze results and trends in real time • Riposte AI – takes the data from Riposte Insight and develops advanced predictive analytics using an optimization recommendation engine. These recommendations aim to impact return on investment, and offer actionable insights that can be implemented quickly • Riposte Digital Onboarding – helps you optimize your customer onboarding process, saving time and increasing customer satisfaction and engagement. If you want to enhance any aspect of your customer experience, this workshop will show you how. Hosted by Escher, the company transforming postal and courier operations worldwide, and moderated by international postal expert and author Derek Osborn, this workshop will acquaint postal professionals with Escher’s award-winning customer Riposte platform as well as provide details on the company’s new solution capabilities. With a panel discussion that includes posts, industry advisors and postal experts, this interactive workshop will also cover customer case studies delivered by posts, and take a deep dive into the most relevant topics post professionals need to understand. A Q&A session will follow, giving attendees an opportunity to ask their most pressing questions.

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

14:00

Enhancing the customer experience through innovation

Wayne Haubner
Chief technology officer
Escher Group
USA
Kevin Gilliland
Senior advisor to the board
Escher Group
IRELAND
Pieter Kunz
Senior advisor to the board
Escher Group
IRELAND
Martyn Noble
Co-founder, CEO and chairman
Hurricane Modular Commerce
UK
David Spottiswood
Co-Founder
Hurricane Modular Commerce
UK
Pauline Kenna
Vice president services, EMEA: Dublin office
Escher Group
IRELAND
Hugh Grandy
International Parcels
Canada Post - Postes Canada
CANADA
This presentation will introduce Escher’s award-winning Riposte platform and provide details on the company's new solution applications.

Wednesday, October 2

Room 1 Different Perspectives
09:00 - 12:30

This session will provide a real and refreshing opportunity to hear very different views on the postal industry from a range of interesting speakers from all over the world – from different angles and disciplines – literally giving new perspectives on how we see the sector and some of the challenges within it. This includes providing fresh insights into visualization of service performance, commercial approaches and digital transformation. The speakers are from Canada, Argentina, South Africa, Japan and Europe, reflecting the wide diversity of postal leadership.

Moderator

Fleur Baars-Houg
Head of customer services
Prime Vision BV
NETHERLANDS

09:00

Introduction

Derek Osborn
International postal and business coach
Whatnext4u
UK
The different insights being shared in this session underline the vital importance of keeping a broad, global perspective as the postal sector faces ever more complex challenges alongside new and exciting business opportunities.

09:15

Data visualization for improved service performance

Duana Redford
General manager, enterprise quality management
Canada Post
CANADA
This presentation is part of a larger forum featuring a line-up of women who are leaders in the industry (different perspectives). It will offer an overview of new data visualization tools being used at Canada Post that are resulting in improved service performance, including interactive operations performance dashboards and a parcel analytical tool that uses scan data to identify end-to-end service failure points. This results in faster root cause analysis, action planning and gap resolution.

09:30

The power of diverse perspectives

Samanta Thaver
Senior manager commercial
South African Post Office
SOUTH AFRICA
The global landscape has been rife with news about trade wars leading to conflict with significant impact on global growth and forecasting going forward. Macroeconomic pictures have also been turbulent and difficult to navigate. If one takes the global issues into context, compounded by the 4th Industrial Revolution imposition, it creates a diverse perspective. This landscape can be unpacked, but how can we potentially see this with different perspectives? Do we have the line of thought to explore the power of diverse perspectives for progressive business inclusivity in the industry and in this revolution?

09:45

How UPU contributes to the digital economy

Maria Casal
Strategic transformation director
Correo Argentino
ARGENTINA
The presentation will offer a new perspective on the postal sector and the e-commerce revolution, and look forward to the UPU Congress 2020.

10:00

Micro e-export recharging big state posts (Ukrposhta’s success story)

Julia Pavlenko
Director of the international operations department
SC Ukrposhta (Ukraine Post)
UKRAINE
The presentation will discuss the E-Export Program and why the World Post & Parcel Awards international jury decided to recognize Ukrposhta's project as one of the best in 2019. It will also look at how digital tools have sped up post office processes and encouraged more customers to switch to self-service, how innovations have enabled higher average purchase size and doubled the volumes in three years, and how e-export initiatives can re-energize post office staff at big companies.

10:15 - 10:45

Panel Discussion

Duana Redford
General manager, enterprise quality management
Canada Post
CANADA
Samanta Thaver
Senior manager commercial
South African Post Office
SOUTH AFRICA
Maria Casal
Strategic transformation director
Correo Argentino
ARGENTINA
Julia Pavlenko
Director of the international operations department
SC Ukrposhta (Ukraine Post)
UKRAINE

10:45

Business leadership through digital transformation

Uzma Aitqad
Transformational change consultant
Magna Business Consulting
UK
This presentation will consider the nature of digital maturity and how it matters for the success of digital transformation in every industry. It will look at the process of building digital capability, explained through examples and case studies, and provide a roadmap on how to build digital leadership as well as leadership approaches to code a digital DNA (culture) in organizations. Looking at the leadership challenges, the importance of digital culture and the characteristics of digital culture, the presentation will provide a digital compass – a framework to conduct your own digital transformations with success.

11:00

The how-to guide for postal and non-postal players to reap benefits from deliveries to Eastern Europe and Central Asia

Katya Bezyuk
International business development head
SC Ukrposhta (Ukraine Post)
UKRAINE
Ukraine Post will put into the spotlight its transformation story from being a direct UPU member complying with postal regulations and adopting terminal dues remuneration mechanisms to being a versatile, multi-modal international player effectively addressing the needs and wants of the most price-sensitive customer segments, and providing a vast array of integrated services for private postal operators and international courier companies.

11:15

Toshiba’s robotic process automation for postal and logistics

Mina Hattori
Deputy manager of international sales and marketing department
Toshiba Infrastructure Systems & Solutions Corporation
JAPAN
In today's rapidly changing postal and logistics environment, postal and logistics operators are under significant pressure to change business models, seek new revenues and adapt to differing product mixes. In response to this situation, Toshiba has introduced advanced OCR solutions as well as picking and infeed robots for postal and logistics operations. Toshiba's capability in image recognition is a unique advantage for robotic process automation (RPA). Toshiba offers an extensive range of postal and logistics solutions using RPA.

11:30 - 11:50

Panel Discussion

Uzma Aitqad
Transformational change consultant
Magna Business Consulting
UK
Katya Bezyuk
International business development head
SC Ukrposhta (Ukraine Post)
UKRAINE
Mina Hattori
Deputy manager of international sales and marketing department
Toshiba Infrastructure Systems & Solutions Corporation
JAPAN

11:50

Diversity in logistics

Richard Hagen
Account director
Prime Vision BV
NETHERLANDS
Fleur Baars Houg, together with Derek Osborn and Richard Hagen, created the idea for diversity in logistics in Paris just two years ago. Parcel+Post Expo was mainly visited by one type of person: male, 50 years old, in one brand and color of suit. We identified the need for a broader, more diverse discussion in logistics in order to be successful and ready for the future.

12:00 - 13:30

Lunch

Room 1 Last Mile
14:00 - 18:00

The big last-mile challenge is to provide a wide range of delivery options – including PUDO, lockers, on-demand or customized delivery by appointment, home delivery, precision quality, same day delivery, and delivery of food and perishable items – at a very low price, in the face of strong competition and demanding customers. What innovative, cost-effective solutions can be used to meet this massive challenge?

Moderator

Jacob Johnsen
CEO
Ipostes
DENMARK

14:00

Return logistics standing up

Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
In recent decades, a lot of attention has been paid to improving last-mile logistics. In Belgium, BD myShopi has launched a new returns product – ‘myRetour - sustainable returns on demand’. This presentation will show the first results.

14:20

How the final mile is changing

Michael Richmond
Chief commercial officer
Doddle
UK
The days of all online orders being automatically routed to a customer's home are long gone. The final mile has evolved to comprise myriad solutions in an increasingly complex landscape with multiple stakeholders and competing interests. This presentation examines some of the key trends in major e-commerce markets, and makes some predictions about what might be coming next.

14:40

Supercharging last-mile delivery with mobile computer vision and augmented reality

Benjamin Hempel
Solutions consultant
Scandit
SWITZERLAND
Bart Beerden
Product owner
PostNL
NETHERLANDS
The delivery industry has been transformed by the explosion in demand from the internet, and clever technology companies who have broken norms and made it possible for virtually anyone to become involved in last-mile delivery. The key elements that make it all happen are a smartphone and an app. Trendy startups don’t have to be the only ones using smartphones to supercharge last-mile delivery. This presentation will show that there is enterprise-grade mobile technology available today that can help reduce costs and increase efficiency even for the largest implementations.

15:00

From push to pull sortation

Rob Qualm
Market director
Vanderlande Industries
NETHERLANDS
The need for greater flexibility and efficiency in the final mile is increasing. Is the traditional way of sortation (push) still adequate to manage higher volumes and meet the wishes of consumers? Or do we need a sortation process to consolidate and sequence (pull) to increase efficiency and meet market needs? The presentation will introduce a new way of sortation from push to pull.

15:20 - 15:50

Break

15:50

Fixing failed deliveries: a win-win for business and consumers

Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
What are the main causes of failed deliveries in the last mile, what can businesses do to prevent them, and how is data quality key to customer satisfaction? Loqate’s ‘Fixing Failed Deliveries’ research polled over 300 global retailers and found that 65% of respondents identified failed or late deliveries as the most significant cost to their business. Furthermore, 62% of the 2,000 online shoppers surveyed had experienced a late or failed delivery in the past year. This session examines how businesses can improve their customers’ user experiences, maximize delivery success and limit company costs through the power of data quality.

16:10

Designing safe self-driving delivery systems

Dr Erik Wilhelm
Head of research
Kyburz Switzerland
SWITZERLAND
Autonomously driven vehicles will play a key role in delivery operations in the future, provided the vehicles are deemed useful and cost-efficient by the market. Two important areas that differentiate Kyburz from its competitors are the company’s emphasis on applying functional safety norms to its electromechanical systems development, and the flexibility that it has designed into its latest generation of autonomous delivery systems. This presentation will outline the approach that Kyburz Switzerland has taken to ensure efficient and safe operation of its autonomous chassis technology. Examples from live tests will be provided to illustrate the technology's safety and the underlying business case.

16:30

Temperature-monitored first- and last-mile logistics

Jos Miermans
Business partner
Etheclo
BELGIUM
For temperature-sensitive goods like food and medication, E2E temperature monitoring will become a requirement imposed by authorities and perhaps requested by customers before that. Etheclo already offers a working system that can be easily integrated into reusable packaging (the etheclobox). The cloud application can be coupled to/integrated with the logistics player's. Stop thinking out of the box – start thinking in the box.

16:50

Consumer experience, last mile and AI

Petri Princis
Senior business developer
PostNord
SWEDEN
AI can maximize consumer experience and profitability in the last mile when capacity is a constraint in a double-digit-growth market.

17:10 - 18:00

Panel Discussion - Last Mile

Roel Gevaers
Logistics innovation manager
BD myShopi
BELGIUM
Michael Richmond
Chief commercial officer
Doddle
UK
Benjamin Hempel
Solutions consultant
Scandit
SWITZERLAND
Rob Qualm
Market director
Vanderlande Industries
NETHERLANDS
Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
Dr Erik Wilhelm
Head of research
Kyburz Switzerland
SWITZERLAND
Petri Princis
Senior business developer
PostNord
SWEDEN
Jos Miermans
Business partner
Etheclo
BELGIUM
Bart Beerden
Product owner
PostNL
NETHERLANDS

Room 2 Dynamic Processes – How to Optimize Planning, Sorting, Routing & Delivery
09:00 - 12:30

If you master your operations and the last mile, you can win. If you don’t, you probably won’t be a relevant market player. Someone else will find out how to do it better and will win over your customers. In this session we will analyze how you can get full visibility of your processes, how you will be able to adapt them to changing needs and events, and how you can best involve your customers in order to achieve 100% delivery success and obtain 100% satisfied customers.

Moderator

Amanda Martinez
Innovation lead
Postal Innovation Platform
SWITZERLAND

09:00

Processes and performance

Yannick Chevillon
CEO
Postal Stock Exchange
LUXEMBOURG
Dr Andreas Wolfschluckner
CEO
PHSolutions
AUSTRIA
Ofir Ron
Co-founder and CEO
AppliCat
ISRAEL
Eric Troussard
Country manager
SigFox SA
FRANCE

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

10:00

Digital logistics

Benjamin Sen
Open innovation project manager
Swiss Post
SWITZERLAND
Wayne Haubner
Chief technology officer
Escher Group
USA
Larry Klimczyk
President
FarEye Americas
USA
Sumit Saxena
VP - strategy
FarEye
INDIA
Santosh Gopal
CEO/founder
Ship2MyID
USA

11:00 - 11:30

Break

Moderator

Amanda Martinez
Innovation lead
Postal Innovation Platform
SWITZERLAND

11:30

Data and real time

Rodney Conger
Consultant
ESRI
USA
John Hendrickson
Solution engineer
ESRI
USA
Robert Dohrendorf
President and CEO
Graphmasters
SWITZERLAND
Cédric Hervet
Head of science
Citodi
FRANCE

12:30 - 14:00

Lunch

Room 2 Addressing
14:00 - 18:00

Addressing capability is a key strategic enabler for any delivery operator, especially with precision delivery to avoid failed deliveries or attempted delivery to the wrong place. It is particularly challenging for emerging economies where formal ‘postcodes’ have not been developed. Even where postcodes exist, they were largely created for internal sorting purposes rather than with the customer in mind. What innovative new ideas in this digital age can help to meet this challenge?

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

14:00

Addressing – it's all about the blend

Matthew Furneaux
Head of strategy and innovation
Loqate, a GBG solution
UK
In this session we will discuss how aggregating multiple data sources and addressing types using a unique 'Persistent Data Hierarchy' delivers an incredible experience to users of addressing systems. We will describe how Loqate has innovated to achieve this, and introduce some compelling customer stories that support this approach. As part of this session, we will also explore how recently developed addressing systems (PlusCodes, What3Words, etc) can work effectively with physical addressing structures to provide greater delivery success globally.

14:20

How to solve addressing challenges with deep learning

Chris van Dam
R&D engineer
Prime Vision BV
NETHERLANDS
Chris van Dam gives an insight into how innovative machine learning technologies promise to meet some of the challenges arising from the ever-expanding e-commerce market. He will explain and illustrate current issues in the addressing of letters and parcels, giving particular attention to items originating from Asia, where language and cultural differences result in incredibly low read-rates. Finally, Chris will share a glimpse into Prime Vision’s R&D world, by giving a short explanation of recent handwriting-reading innovations that employ the very latest deep learning techniques to achieve impressive results.

14:40

G-NAF data – key to infrastructure development

Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
The potential of geospatial information (G-NAF) for being organized in the form of integrated databases and location-based services is an issue common to scientific communities in many countries, including Iran. In this regard, access to a unique, standardized address with a reference point is also one of the main demands of today’s societies, particularly for urban services provider organizations such as posts and municipalities. Access to such an address can not only enhance the economic, social and environmental efficiency of urban management and services, but can also improve transportation management, etc.

15:00

The evolution of addressing

Berkley Charlton
Strategic advisor
Addressing Homes/Aimlocate
USA
It seems as though you have had to pick one way or another: an addressing system that could be set up quickly or a system that was simple to understand and use. With updates in technology and methodology, Addressing Homes and Aimlocate have made it possible to create an addressing system with a database that is simple to understand and customizable for businesses, NGOs and governments as well as individuals, and can also be set up in a relatively short amount of time.

15:20 - 15:50

Break

15:50

Digital street addressing and door numbering – the new standard

Parikshith Reddy
Co-founder
Zippr Pvt Ltd
INDIA
Zippr's digital street addressing and door numbering technology (myddn.org) has seen great traction over the last year and is currently being used by over 116 cities in India. It is the only addressing solution of its kind that uses advanced technologies like ML and AI to number streets and homes in a sequence akin to real-world addressing, instead of random words or characters. This ensures it is cheap, accurate and, most importantly, future-ready.

16:10

Addressing – how digital addressing systems will disrupt post offices

Santosh Gopal
CEO/founder
Ship2MyID
USA
Ship2MyID redefines current addressing approaches. The patented platform replaces 'addresses' with digital IDs such as cell number, email or social ID. This can impact trillions of transactions globally involving 'addresses', be they shipping or identity management. The Ship2MyID platform enables transactions between consumers, e-commerce, manufacturers, brands, businesses, and postal and logistics entities. Consumers will have unique lifetime addresses – no more issues about changes of address – and they will have 100% control over what comes to their homes. Businesses will be able to create newer transactions, enabling social commerce, new revenue streams and very efficient operations with no lost packages, and GIS-enabled addresses.

16:30

The role of digital addresses in the future of postal digital services

Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA
The presentation will discuss product innovation, forever addresses, electronic addresses (social media, email) linkage, multiple coded addresses per consumer, consumers receiving mail and shipments using their digital addresses, linking to opted-in consumer marketing campaigns without sharing consumers' PII with marketers, and much more.

16:50 - 18:00

Panel Discussion - Addressing

Chris van Dam
R&D engineer
Prime Vision BV
NETHERLANDS
Kaveh Dolati
Deputy director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
IRAN
Berkley Charlton
Strategic advisor
Addressing Homes/Aimlocate
USA
Parikshith Reddy
Co-founder
Zippr Pvt Ltd
INDIA
Santosh Gopal
CEO/founder
Ship2MyID
USA
Tariq Mirza
VP of postal consulting
Assurety Consulting Inc
USA

Room 3 Urban Delivery Technology
09:00 - 12:35

As e-commerce grows rapidly, the increase in logistics and parcel service providers operating delivery vehicles in urban areas has created a growing tension with the strategic aims of public bodies to minimize the negative impact of urban transport. This session reviews some of the technology solutions that can be used to mitigate these tensions.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

Optimizing/minimizing urban traffic

Julian Kellermann
Head of marketing
Tiramizoo GmbH
GERMANY
Cities face fundamental challenges: changing shopping behavior (e-commerce), retailers losing F2F contact with customers, increasing urbanization, and urban traffic increasing with resultant environmental issues. Smart cities must find a way to deal with these developments. Regulatory remedies are possible but superior technology might be the smarter way. The presentation will explain how last-mile technology can help smart cities improve the traffic situation and therefore inhabitants' quality of life.

09:20

Technology for sustainable logistics

Michael Darchambeau
Co-founder
Urbantz
BELGIUM
Today the delivery market tends to be overwhelmed by e-commerce giants who occupy more and more space. These giants have in common a strong technical base, which is essential to ensure the quality service that consumers demand today. The last-mile sector is also highlighted by politicians and citizens because it is a source of negative externalities for cities: local pollution, CO2 emissions, noise, road use, and accidents. Environmental constraints, marked by the law on energy transition and the announcements of the eventual abolition of diesel in some cities, are leading to the development of new, more environmentally friendly solutions.

09:40

Electric cargo trailer for city logistics

Natalia Tomiyama
Co-founder
Nüwiel GmbH
GERMANY
By 2020, 70% of the world's population will be urban. Anticipating this change, policymakers, politicians and cities are setting up infrastructure regulations and sustainability goals. This global change will affect not only personal mobility but also the transportation of packages, food and even private purchases. Nüwiel is a Hamburg-based startup making electric mobility solutions for urban transportation. Its first product is an electric cargo trailer for bikes, with patented technology. The technology enables fully synchronized movement between the trailer and the bike. Nüwiel will share its success story and experience collaborating with top industry companies including UPS and Ikea as well as cities.

10:00

Last mile delivery – Explore the Sevic emobility way

Alexander Brilis
Managing director
Sevic Systems SE
GERMANY
Sevic Systems SE - fully electric and compact utility vehicles for last mile delivery. The introduction of ultra-low emission and clean air zones in urban areas around Europe encourage many delivery companies to invest in zero emission vehicles for the last mile delivery. Tougher policies in cities across Europe in combination with an increased need for same day deliveries are making today’s urban deliveries complex, time-consuming and above all, very expensive. With a smart range of compact utility e-vehicles with multiple cargo configuration options, superior range and low cost of ownership Sevic is able to meet the diverse needs of companies of all kinds and size.

10:20 - 10:50

Break

10:50

Second life: lifecycle benefits from refurbishing DXP electric delivery vehicles

Martin Kyburz
CEO
Kyburz Switzerland
SWITZERLAND
This presentation will show how the ingenious Kyburz electrical transport vehicles are functioning as an integral element of the last-mile delivery systems of the company's global customers. It will outline the energy, total cost and efficiency implications of deploying the vehicles. The focus of the discussion will be on second life or recycling issues at the end of the vehicle’s lifetime. At the end of their standard seven-year warranty periods, customers can exercise a buyback option, at which point Kyburz refurbishes the vehicles for the start of their ‘second life’, with substantial total cost and environmental benefits.

11:10

Innovative solutions for your last-mile strategy

François Ligier
Chief executive officer
Ligier Group
FRANCE
In the age of online retail and major environmental constraints, the last-mile strategy has become a massive challenge for the whole logistical chain. With a portfolio of transport options making full use of new mobility solutions, the Ligier Professional range offers an effective response to the logistical challenges of bespoke delivery services. We draw upon our technological expertise and proven capacity for adaptation to develop and manufacture made-to-measure electric utility vehicles with three or four wheels. This is an innovative, agile, niche strategy that reflects the group's ability to respond and adapt to the changing mobility requirements of today's professionals.

11:30

Delivering on the promises of mobile devices and applications

Gary Lee
Chief revenue officer
B2M Solutions
UK
Mobile devices in the hands of your workers have become critical to the success of your business. Whether used to scan packages, receive customers’ signatures or process payments, it is critical to ensure that each mobile device and app is always up and operational. However, today the sad state of the industry is that mobile devices often fail, resulting in huge, sometimes hidden, costs to the business. This presentation will outline the latest findings on problems and solutions to ensure mobility is able to deliver on its promises for the business. The speaker will also leverage case studies to highlight solutions.

11:50

Postal and logistics operations in a connected world

Christian Oestergaard
Head of production - IT/business CIO
PostNord
DENMARK
PostNord has undertaken many local initiatives with sensors and different kinds of monitoring. The task now is to elevate these initiatives to a corporate level. Listen to PostNord sharing experiences and considerations, and discussing its results so far. PostNord is currently connecting its entire fleet – 2,700 load carriers, 1,000 heavy trucks – to one platform, and implementing sensor technology on approximately 7,000 delivery vehicles.

12:10

Last-mile freight and food delivery (200-500kg)

Adam Reid
Founder & CEO
PeddleSMART
UK
PeddleSMART’s vision is to disrupt the commercial and consumer transport market by introducing a zero-carbon emission vehicle range which benefit multiple transport sectors, helping reduce pollution, congestion and operational costs within our towns and cities, utilising bus & cycle lanes and pedestrian areas. Leading to cleaner, quieter, safer and healthier towns & cities.

12:30

Trends in shared mobility regulation: lessons for the delivery industry?

Juan Montero
Professor
Florence School of Regulation - EUI
ITALY
Cities are increasingly regulating the use of the public domain (streets) by passenger shared mobility companies (bikes, scooters, cars, etc). To avoid congestion, cities across the world are limiting the number of vehicles and the number of companies; they are tendering licenses and imposing all kinds of obligations on the licensees. Is this a trend that will reach the delivery industry? Is it a good model?

12:50 - 14:00

Lunch

Room 3 Digital Innovation
14:00 - 17:10

In the digitally dominated business environment, how can emerging digital technologies and smarter use of big data enable postal and parcel operators to innovate in every aspect of internal business operations and processes as well as provide new ways to interface with customers and suppliers? How can vast amounts of data be analyzed for better insight and decision making? How can postal and parcel companies make use of IoT opportunities to improve their operations?

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

14:00

The new ICT driving post transformation

Zixiao (Zx) Li
VP of roads and logistics for global market
Huawei
CHINA
The presentation will discuss the trend of digital transformation in the logistics and postal industry, the latest ICT technology used for the postal industry, innovation case sharing, how to plan and construct the digital platform for post, and how ICT can support posts to achieve digital transformation.

14:20

The role of technology in developing partnerships and fostering growth

Amine Khechfé
Chief strategy officer
Stamps.com/Endicia
USA
The evolution of e-commerce and the dominance of marketplaces is both a threat and an opportunity for logistics providers and their relationships with buyers, merchants and the technology community. The technology gap within a logistics organization exposes your weaknesses to your competitors. Conversely, a strong technology platform drives more shippers and buyers to you while at the same time making you an ideal prospect for partnerships to drive continuous growth. How does your technology stack compare with that of others in the space? Join this insightful session to discuss technology empowerment and the critical role it plays in your success.

14:40

Ship Your Innovation

Shay Guttman
VP technology, innovation and digital
OPSI - authorized service contractor for UPS
ISRAEL
Logistics and shipping companies are experiencing dramatic changes that are driving them into a new playground. This disruption is a challenge for us to act quickly, deal with our customers' needs, and still remain profitable. Ship Your Innovation is an innovation center that brings new, cutting-edge technologies – developed by Israeli startups and based on AI and ML – into products. This presentation will review the practical experience and main guidelines for how to generate innovation and new revenue streams in a competitive world.

15:00

Innovation at PostNL: from new, digital e-commerce to last-yard solutions

Joshua Geerlings
Product owner Innovation Studio
PostNL
NETHERLANDS
The presentation will outline key takeaways and lessons from the lean-startup projects at PostNL, ranging from digital innovation and new e-commerce propositions to last-yard delivery solutions.

15:20 - 15:50

Break

15:50

2020 – digital disruption in post and parcel delivery

Jack Hamande
Vice chair ERGP/executive board member BIPT
ERGP - BIPT
BELGIUM
Digital innovation has often been perceived negatively by postal and parcel market players. But digital solutions are now helping companies to innovate, personalize services, improve efficiency and meet regulatory requirements. 2020 will be the boosting year. Companies will have to ride the wave of innovation or disappear. This presentation will give an insight into the regulator’s views and the main developments to follow.

16:10

Evolution from mail to parcels: implications for managing customer experience

Greg Lowell
Managing director
Deloitte
USA
Richard Carson
Partner, public sector strategy
Deloitte
CANADA
As posts adapt to the decline in mail volumes and the increase in parcel volumes, there are profound implications for their capabilities and priorities – particularly with respect to managing customer experience. This presentation will cover the rise of the recipients – the heightened importance of managing the entire parcel journey; all about the information – transformation from a focus on moving physical items to also managing the information, including predicting future events; differentiating via delivery – the implications of a world with fewer 'stores' and limited opportunities to connect with customers; and innovation for 2020 and beyond – takeaways from other industries that have been disrupted by innovation (banks, retailers).

16:30

Winning in the age of e-commerce – creating a strong innovation

Julian Dragendorf
Associate partner
McKinsey & Company
GERMANY
The decline of the mail is irreversible, but the e-commerce megatrend creates enormous opportunity. We’ll present our view on how posts can capture part of this growth by building an innovation engine. Posts must first earn the right to innovate by increasing productivity and investing in the right capacity. Subsequently, they should follow a structured approach to innovating products and production systems. Posts should address innovation alongside customers’ fulfillment experiences and value chain design, and consider attaining new frontiers in the production system or product portfolio, such as drones, autonomous delivery, robotics and AI.

16:50

Implementing price optimization to survive in the digital age

Dao Nguyen
CCO
Open Pricer
FRANCE
In this presentation, Dao Nguyen CCO of Open Pricer, a digital pricing platform for Post & Parcels companies, describes the impact of digitization on pricing. He also explains how price optimization can increase profitability.

Workshop Room Workshop: Siemens Logistics – The Future of Parcel Processing
09:00 - 11:15

Siemens Logistics’ experts, together with international specialists and decision makers from the mail and parcel business, will discuss innovative solutions for an improved end-to-end parcel flow. Existing and new automation equipment is on the agenda as well as potentially disruptive approaches, complemented by the wide range of digitization solutions. The interactive workshop will provide plenty of opportunities for all participants to contribute their views and to benefit from the jointly developed results.

Welcome and come together

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Thomas Amend
Senior vice president, head of mail, parcel, material handling
Siemens Logistics GmbH
GERMANY

09:20

The touchless hub – a holistic Siemens approach

Thorsten Bohn
Head of sales parcel and material handling
Siemens Logistics GmbH
GERMANY
Today’s growing e-commerce business demands changes: in equipment, processes and staff to fulfill the service level agreements. Therefore customers ask for a higher degree of automation. Factories that run lights out are fully automated, do not rely on continual human presence and therefore require (almost) no human presence on-site. Thus, these factories can run ‘with the lights off’ or, in other words, ‘touchlessly’. The presentation provides a holistic and scalable approach.

09:40

Rapid deployment using virtual technologies

James Dixon
Director business development, FedEx global account manager
Siemens Logistics LLC
USA
Are you planning your next-generation IoT-based automated fulfillment center or taking your product to the next stage ahead of your competition? Strategic use of digital twin simulation and emulation technologies can significantly cut your launch times and costs and help ensure worry-free deployment. The presentation will demonstrate key technologies and best practices to conceptualize, develop, optimize and even stress-test your systems before pouring concrete or bending any metal.

10:00

E-commerce handling – blessing and curse

Domenik Prims
Systems architect
Siemens Logistics GmbH
GERMANY
The range of different parcels to be sorted by parcel and postal service providers worldwide is changing. Parcel handling technology needs to be adapted accordingly. The presentation will focus on those items that increasingly cannot be clearly assigned to letter or parcel: low-value consignments are often too large for letter handling or too small for parcel handling technology. Consequently, new handling concepts need to be developed, allowing reliable handling of these critical items.

10:20

Boost your hub and network performance with IoT connectivity and analytics

Dr Thomas Bayer
Head of digital parcel
Siemens Logistics GmbH
GERMANY
Due to e-commerce, parcel volumes have been rising. The challenge during daily operation is to cope with these increased volumes and maximize the utilization of assets, particularly sorting equipment. IoT connectivity and analytical algorithms will unlock the full potential of the assets employed; connecting equipment status to a 'parcel data hub' network-wide provides the necessary transparency to forecast the enabling of asset loads. Use cases from different clients will be presented to demonstrate how the hub and network performance can be increased.

10:40 - 11:10

The Future of Parcel Processing - interactive podium discussion

The interactive podium discussion is designed to allow workshop attendees to deal with major industry challenges and will provide an opportunity to discuss their impact and possible approaches to solutions as well as to discuss the issues raised by the keynote presentations and the trends identified in the World Cafe discussions.

11:10

Wrap-up and goodbye

Thomas Amend
Senior vice president, head of mail, parcel, material handling
Siemens Logistics GmbH
GERMANY

Workshop Room Workshop: T-Systems – Digital Transformation in Post & Logistics
14:00 - 17:30

Digitization provides new opportunities for post and parcel logistics operators. This workshop focuses on practical transformation steps to prepare the post and parcel business for the digital age. Contributors from post and parcel logistics operators, IT system integrators and technology providers will highlight strategies, experience and best practice in the areas of digitization, providing new business opportunities for post and parcel; digitization and automation of post and parcel processes; and the human factor in digitization @ post and parcel – enabling services for digital transformation.

Moderator & Host

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
GERMANY
Lara Voss
Sales manager
T-Systems International GmbH
GERMANY

14:00

Digital transformation

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
GERMANY

14:15

New digital products at Austria Post

Nikolina Saric
Business development manager
Austrian Post
AUSTRIA

14:30

Digitization and automation of postal retail processes

Dr Joachim Wessels
Senior vice president, operations and retail outlets
Deutsche Post DHL
GERMANY

14:45

The human factor in digitization

Jan Pfeifer
Senior management consultant
Detecon International GmbH
GERMANY

15:00

Panel Discussion

15:30 - 16:00

Break

16:00

Digitization of PostNoord's vehicle fleet

Christian Oestergaard
Head of production - IT/business CIO
PostNord
DENMARK

16:15

Digital solutions for post and parcel logistics

Dr Anton Schäfer
Industry lead travel, transport and logistics
T-Systems International GmbH
GERMANY

16:30

Digitization enabled by managed cloud services

Joern Henser
VP technical infrastructure
DPDHL
GERMANY

16:45

Moderator interviews: IT infrastructure for digital solutions

Ruth Eberhart
Director postal services industry
SAP SE
AUSTRIA
Christoph Schenek
Technology strategist
Microsoft

17:00

Q&A and discussion

17:15

Wrap-up, close and individual networking

Thursday, October 3

Room 1 Developments in E-Commerce
09:00 - 11:50

E-commerce continues to grow strongly in all countries. How can postal companies exploit the opportunities and expand their services to provide solutions across the whole value chain? In the global market economy, the potential for rapid growth in cross-border trade can be hampered by friction caused by customs requirements, unclear landing costs, difficulties with track-and-trace, returns, and patchy customer service. What are the opportunities for improving international cooperation, regulation and the interoperability of track-and-trace and labeling systems?

Moderator

Patrick van Lammeren
Managing director
E-Biss International
BELGIUM

09:00

The UPU: latest trends and how they are affecting e-commerce

Amine Khechfé
Chief strategy officer
Stamps.com/Endicia
USA
Changes to how postal authorities are approaching terminal dues and their overall membership of the Universal Postal Union (UPU) have had a major effect on postal relationships worldwide. Learn what effect this has had on e-commerce shippers in the USA, Europe and Asia, as well as what the latest news means for e-commerce in terms of costs to the end consumer and transit times, as well as what shippers should be doing to manage these changes.

09:20

Building an ecosystem that fosters cross-border e-commerce

Serim Cetin
Co-founder and managing partner
B2C Direct
TURKEY
Many online sellers want to be able to sell globally but they struggle to find the confidence and the right partners who can offer a one-stop shop that can facilitate cross-border e-commerce. We all know and have witnessed the Chinese model, but not everyone can copy that. Taking Turkey as an example of a country with a relatively small domestic e-commerce market but a huge potential, the presentation will show how it is possible to set up an ecosystem where sellers can easily reach millions of new customers, integrate with global marketplaces, receive payments and deliver globally.

09:40

E-commerce fulfillment for postal operators

Grzegorz Urban
Director
PwC
POLAND
The presentation will outline the advantages and challenges related to investment in fulfillment services for the e-commerce industry. The speaker will discuss potential synergies between fulfillment and postal delivery services, the role of these kinds of services in the value chain of e-commerce, a potential portfolio of services included in a fulfillment offering, differences between classic fulfillment and e-commerce fulfillment, and challenges related to the implementation of processes. The final goal of this presentation is to answer the question: can a postal operator be the second Amazon in its own country?

10:00

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
GERMANY
This presentation will address the following: banalities related to the last-mile logistics that no one thinks about; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; and why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery (mostly two-hour slots) to everyone.

10:20 - 10:50

Break

10:50

Delivery in the age of Amazon

Alan Banks
Head of Europe
Bringg
UK
With so many delivery models and fulfillment options to choose from, everyone is asking the same question: how do you provide the perfect customer delivery experience at a price point that makes sense for both the consumer and the business? This presentation will cover the critical issues businesses need to consider in order to establish successful delivery operations, including: choosing the delivery model that is right for your organization, optimizing delivery flows to deliver ideal customer experiences, and selecting the technologies you need to ensure positive ROI.

11:10

E-commerce fulfillment: latest considerations and trends

Krish Iyer
Director, strategic alliances
ShipStation
USA
Recent changes in trade policies globally and Brexit have caused many e-commerce retailers to rethink their parcel shipping strategies. This session will cover topics related to international shipping, aligning with in-country postal networks and whether fulfillment can be an option as e-commerce merchants and retailers look for ways to effectively reduce transit times and decrease costs to their buyers around the world.

11:30

Challenges and opportunities in e-commerce cross-border with Brazil

Lemuel Silva
Head of international business
Correios (Brazilian Post)
BRAZIL
Brazil has more than 21 million international e-consumers. Almost 30% of the total e-commerce market is international. This huge market represents even more opportunities and challenges for growth. The presentation will explain more.

Room 2 Workshop: Social Media & Communications
09:00 - 12:30

In the modern digital age, social media is now one of the main means of communication being used by businesses and organizations to engage with their customer base, market their services and position themselves. Get it right and it can be a great tool for business development and building a strong reputation and online presence. Get it wrong and it can be hugely damaging to credibility and lead to wholescale customer desertion. This workshop will enable businesses in the parcel and postal sector to share their knowledge and experience of using social media – what has worked and what they have learned – and of using other means of external communication such as corporate videos and marketing campaigns. What is the best practice across the sector? Come and participate to share your ideas and learn from others.

Moderator

Ian Kerr
Founder and host
Postal Hub Podcast
AUSTRALIA
Derek Osborn
International postal and business coach
Whatnext4u
UK

Room 3 Transformative Technologies
09:00 - 13:00

This session will continue the theme of digital innovation, focusing on some of the high-profile transformative technologies such as blockchain, big data, IoT and others. It will also discuss the business transformations these technologies can generate.

Moderator

Richard Wishart
Enterprise solutions architect
Delivery Management
UK

09:00

An update on blockchain developments focused on logistics and new postal activities

Alain Roset
Director
La Poste
FRANCE
This presentation will provide delegates with a review of and update on developments in blockchain in logistics and postal activities – in particular, digital activities.

09:20

The future of blockchain in trade and logistics

Wendy Henry
Managing director
Deloitte
USA
The presentation will provide an overview and discuss the fundamentals of blockchain. It will explain how blockchain simplifies business operations and outline the future ramifications for international shipping, as blockchain promises to reduce these frictions through greater process digitization, automation, traceability and transparency.

09:40

Blockchain technology beyond cryptocurrencies: the future of last-mile delivery solutions

Ann Snitko
Researcher
UC Berkeley Sutardja Center for Entrepreneurship and Technology
USA
Within the last year, several logistics and retail companies, researchers and startups have announced their interest in using blockchain technology for last-mile delivery solutions. This presentation will give a summary of current challenges, initiatives and the possible future of the industry that will be opened by using blockchain technology.

10:00

Delivering trusted transactions

Michael Ray
Inspector in charge
US Postal Inspection Service
USA
Postal transactions occur with varying levels of trust based on the source and method of the transaction. Postal administrations use various methods to authenticate and assert transactions. With interconnected posts, it becomes paramount to exchange trusted transactions while enabling quick identification of low-trust transactions. Can the use of blockchain technology be applied to enable and foster trust among the community of posts?

10:20

IoT: where technological practicality meets commercial profitability

Dirk van Lammeren
Commercial director
Prime Vision BV
NETHERLANDS
Dirk will offer an overarching view of IoT and its recent impact on the logistics industry. IoT promised to be an industry game-changer, but did the potential live up to the hype? And what can we expect over the next few years? Dirk will relay the importance of companies increasingly working together to create better solutions, and explain his philosophy when choosing which tech companies to best partner with. He will reflect on what makes an effective IoT strategy, and how to strike that perfect balance, where technological practicality and commercial profitability overlap.

10:40 - 11:00

Break

11:00

Boost your hub and network performance with IoT connectivity + analytics

Dr Thomas Bayer
Head of digital parcel
Siemens Logistics GmbH
GERMANY
Due to e-commerce, parcel volumes have experienced a big rise in recent years, leading to increased loads – particularly during peak times – in the network, in sorting and distribution centers and in the last mile. The challenge during daily operation is to cope with these increased volumes and maximize the utilization of the assets, particularly sorting equipment and network traffic. IoT connectivity and, hence, data visibility and analytical algorithms, will unlock the full potential of the assets employed. Use cases from different clients will be presented to demonstrate how the hub and network performance can be increased.

11:20

How advanced data analytics is helping product innovation

Shariq Mirza
CEO and founder
Assurety Consulting Inc
USA
The presentation will discuss how rich postal data and non-postal data are enabling product innovation in the USA. This will include digital platform initiatives and informed platform initiatives.

11:40

How AI can improve route optimization

Cédric Hervet
Head of science
Citodi
FRANCE
How can AI impact logistics and, more practically, route optimization of the last mile? What are the differences between static optimization and real-time optimization? What productivity gains can we expect? Will humans always have a place in this new world? How has Citodi implemented route optimization? These are the questions we will try to answer during this presentation.

12:00

IT platforms transform the business

Ilya Aristov
Engagement manager/head of logistics
DataArt
UK
The presentation will use DataArt’s experience with Ocado, Doddle and a few other logistics companies. The speaker will explain how IT platforms helped these firms transform their whole business, and will show the path that you can use for digital transformation. The presentation will include statistics and research about the trends, and explain how to use them and where to pay attention.

12:20

From last mile to first mile – retail and home delivery

Frode Finnes Larsen
CTO
Distribution Innovation AS
NORWAY
Declining volumes are a huge challenge for traditional post and media distribution companies. Many are cutting costs, geographies and delivery days – building down the network that could be a strategic asset. Instead, you should innovate and transform your business model. How to innovate while delivering high quality on existing business? The distribution companies in the Nordics have done this. Enabled by technologies like AI, blockchain, digital locks and cloud, their existing business is being replaced by delivering food baskets, parcels, breakfasts and overnight B2B express. Get inspiration on how you can change your business.

12:40

The best from all countries – Europe's parcel delivery platform

Thomas Hagemann
Founder and CEO
Seven Senders GmbH
GERMANY
Within Europe there are more than 50 prime carriers delivering parcels perfectly. But there has not been a digitized approach to combine all of these carriers in one European prime network. Seven Senders, founded in 2014, started with a platform approach, offering Europe's finest last-mile carriers in one virtual network. It is now the first choice for medium- and enterprise-size merchants that ship cross-border parcels in Europe.

Workshop Room Workshop: Deloitte – Understanding the Future of Work: Unlocking Talent Potential in the Face of Disruption
09:00 - 12:30

In the workshop we will explore the art of the possible to understand: how work is delivered through a workforce that is augmented by machines and powered by new models of talent – redrawing the boundaries of your organization; how business is organized with the increasing use of networks of multi-disciplinary teams that maximize flexibility and innovation over hierarchy – reinventing the way our jobs are designed; how people experience work by understanding your talent as well as we understand our customers to build an employee-centric experience of work; and how work is delivered by reinventing the traditional role of HR through thinking in new ways and redirecting services to the experts.

Presenters will be:

Julie Meehan
Principal
Deloitte Consulting
USA
Lauren Coe
Future of work team manager
Deloitte
UK

Please note: this conference program may be subject to change