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Parcel+Post Expo Conference Program




Monday 11 October


Universal Postal Union World Leaders Forum

The Universal Postal Union (UPU) World Leaders Forum will take place on Monday, October 11, 2021, at Parcel+Post Expo in Vienna, Austria.

The annual forum will be the first major international postal leadership conference to meet after the 27th Universal Postal Congress and since the start of the global pandemic. Organized under the theme ‘One Ocean – Many Currents’, it will focus on the key role that the postal sector plays in facilitating sustainable global trade. The one-day event will bring together perspectives from postal leaders around the world, who will talk about the main business drivers, trends and sources of growth, including a keynote on global trade. As the forum will take place just before the 26th United Nations Climate Change Conference (COP26), another important session will address the response and responsibility of the postal sector in tackling climate change. This forum will be a unique opportunity to hear and meet with global industry experts and catch up on important networking that you may have missed during the pandemic.


Tuesday 12 October



Theatre One Conference Opening Session

Getting Together Again

Tony Robinson
Founder and CEO
Parcel & Post Expo
UK

Welcome to Vienna - from Austria Post

Peter Umundum
Member of the board
Österreichische Post AG
Austria

View Bio

Theatre One Lessons learned from the pandemic

Themes covered in this session include the implications of the pandemic for postal strategy and operations, managing the continuing growth in parcel volumes, managing parcel growth alongside letter decline, adapting the retail network to the new demands.

Moderator

Gavin Macrae
Chairman
Postal & Logistics Consulting Worldwide (PLCWW)
UK

View Bio

The future is post! Exploring new frontiers

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
We are on the verge of technological, legal and behavioral revolutions. Postal operators have been forced to speed up their digital transformation. The health crisis has accelerated the development of their new phygital services. This ‘phygital’ refers to all the techniques and processes needed to facilitate connections of physical entities and e-commerce activities. During this presentation we will go through the evolutions in all domains and in particular explore the new frontiers between the digital and postal worlds.

The transformation of Emirates Post into a local and global e-commerce logistics provider

Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
The description of the scope of this presentation will be added shortly.

The power of partnership in postal digitization and transformation

Matt Blanks
Vice president - delivery
Mastercard
UK

View Bio
The global pandemic has shone a spotlight on the critical role posts play in supporting communities, governments and businesses, and accelerated the digital evolution of the post business model. How have posts taken immense disruption as an accelerator for positive change, and what role does the private sector have in driving new ways for posts to advance financial inclusion while growing their business and remaining not only relevant to consumers, but competitive in an increasingly digital marketplace?

Post-pandemic partnerships in the postal sector

Alexander Shchekotin
CPO
PostPlus Group BV
Netherlands

View Bio
Over the course of many centuries, the postal network has had a profound impact on global communications. In fact, it has been with us for so long that some might describe it as the eighth wonder of the world. Even so, simply admiring its history will not guarantee its future. Let us explore how posts can evolve and thrive for many years to come.

Panel Discussion

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
Matt Blanks
Vice president - delivery
Mastercard
UK

View Bio
Alexander Shchekotin
CPO
PostPlus Group BV
Netherlands

View Bio

Theatre Two Technical Presentations

Real-time analytics for maximizing asset utilization

Thomas Bayer
VP digital parcel
Siemens Logistics
Germany

View Bio
Parcel centers are overwhelmed with parcels, so asset utilization is key: sort as many parcels as possible. As a key supplier to the parcel industry, Siemens gets plenty of insights into daily operational issues and anomalies resulting in much lower operational throughput than theoretically possible. Real-time analytics unlocks the potential of automation machinery, significantly decreasing downtimes and increasing asset utilization. We will present various examples from daily experience along with some solutions.

The need for safe and scalable automatic sorting in small centers

Ted van der Hoeven
Business leader
Regal Beloit
Netherlands

View Bio
Covid-19 has boosted the parcel and post package volume. This has resulted in a need to automate current manual sortation in downstream sorting centers. Sorting speeds need to go up. Employees’ safety has always been a top priority, but social distancing is a factor that now has to be taken into account as well. Regal Beloit presents a solution that is flexible and scalable and just requires 24V DC power. It is safe and also low noise, so very suitable for these downstream sorting centers. And not unimportantly, it also sorts very small parcels, polybags and jiffies.

Flexible sorting in times of turbulent volume growth

Dirk van Lammeren
Commercial director
Prime Vision
Netherlands

View Bio
This presentation will talk about the importance of flexible sorting, especially in times of great uncertainty and fluctuations in volume, such as during the Covid pandemic. By adopting flexible sorting solutions that ensure complete control over future scaling-up activities, the post and parcel industry can reap significant rewards in productivity and reliability. Automation and smart technology will play a key role in achieving a competitive gain. The presentation will share use cases from Prime Vision’s extensive experience in working with postal and parcel organizations all over the world.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Co-founder and head of business development
Kizy Tracking
Switzerland

View Bio
Postal operators have to cope with complex problems such as missing shipments, incorrect deliveries and delays, especially for cross-border shipments. Tracking solutions like Kizy enable real-time, end-to-end identification of problems. Using mobile networks and wi-fi, they determine the current position and temperature status of shipments and bring visibility into issues that remain invisible to passive solutions like RFID and barcode. In combination with a built-in light sensor, Kizy helps users to understand delivery paths, detect misroutings, intercept unwanted openings, measure delivery performance and benchmark routes. With no infrastructure to set up, and world coverage, Kizy fulfills the information needs of the postal industry.

Challenges and solutions in last-mile delivery

Kornel Staub
European business development manager - last-mile delivery
Addax Motors
Belgium

View Bio
The presentation will discuss the cost challenges of last-mile delivery; customer expectations and experience; congested and polluted city centers; delivery access restrictions by authorities; delivery integration; alternative e-delivery methods; integrated solutions for urban last-mile e-delivery.

Enabling cross-border – an end-to-end solution for EU VAT and US STOP Act

Santosh Gopal
CEO
Ship2MyID
USA

View Bio
There are many challenges involved in cross-border transactions. Fewer than 1% of global online stores provide cross-border transactions. More than 150 address formats and languages make it virtually impossible to validate buyers. It is very difficult to prevent fraudulent cross-border transactions and VAT non-compliance. Ship2MyID’s patented solution can enable every online store to accept and validate worldwide customers without needing any addresses. Deeply integrated address management and identity solutions offer highly secure integration with payment providers using APIs. It offers end-to-end EU VAT compliance and reduces fraudulent transactions. Ship2MyID promotes newer revenue streams and boosts the growth of national postal carriers.

You know the last mile. Meet the last yard

Farrukh Mahboob
Founder & CEO
PackageX
USA

View Bio
Last-mile carriers complete their job when they drop off deliveries to central receiving locations, but there is still one ‘last yard’ before packages are successfully delivered to recipients. It’s during this phase of the delivery process where handling errors occur most often, as outdated front-desk and mailroom systems create blind spots when receiving packages – sometimes with serious consequences. Due to higher package volumes, visibility on the ‘last yard’ of deliveries has become increasingly crucial. The presentation will share some key takeaways about common issues and solutions that we’ve learned by helping organizations across different industries in 42 countries.

Courier-agnostic open network lockers

Žiga Schmidt
CEO
Direct4.me
Slovenia

View Bio
Direct4.me is a Silicon Valley company that has developed a unique technology to provide a space where e-commerce and couriers meet to greet their customers. Our product lineup includes parcel spaces that need no electricity and operate with virtually zero maintenance costs, passive temperature-controlled spaces, and active cooling and freezing spaces. Our understanding of the industry and market needs, engineering expertise and proprietary data-over-voice technology enable us to provide an open, courier-agnostic network that can be used by e-commerce, retail and courier companies and provide a seamless customer experience for everyone.

How hybrid solutions enable scalable warehouses

Peter Voet
Sales manager
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With the fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage, it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses, traditional systems are often in place. Robotics doesn’t have to fully replace traditional systems. In fact, the two can be combined into one solution. Learn all about these hybrid solutions in this presentation.

Dynamic route optimization for more parcel deliveries and satisfied customers

Robert Dohrendorf
CEO
Graphmasters SA
Switzerland

View Bio
For years, Graphmasters has shown that – using its real-time dynamic route optimization technology – the efficiency and productivity of last-mile operations can be increased by 30% and 20% respectively. Thus, major CEP networks like Hermes Germany, Austrian Post, GO!, and FedEx subcontractors cope with increasing customer demand and ETA expectations in spite of driver fluctuation and shortages. They save more than 100 million km/year and, consequently, reduce CO2 emissions. In 2020, 500 million shipments were delivered with the help of Graphmasters’ AI-driven customized SaaS. In 2021, Graphmasters expects to optimize the delivery of around one billion shipments.

Why are only the world’s best retail checkouts prioritizing delivery?

Jack Sims
Commercial manager
Doddle
UK

View Bio
Retailers are increasingly realizing that delivery choice is key to the modern consumer’s needs. Providing a wealth of options means better conversion and happier customers. So why are the majority still ignoring the last mile, despite the biggest and best choosing to focus on it?

Five pillars for successful postal automation and optimization

Rick Becerra
Vice president sortation solutions and strategy
BlueCrest
USA

View Bio
The need for parcel sortation automation has never been more apparent. As the cost of labor climbs, and as clients’ parcel delivery requirements become more demanding, you need to act quickly to automate more. Remaining focused on lowering costs, reducing physical footprint and boosting throughput is paramount. This session will explore the five pillars to ensure automation drives real process optimization: application, interface, data modules, data management, and security and control.

Parcel delivery: reconciling warehouse sorting and dynamic route optimization

Cédric Hervet
Co-founder
Kardinal
France

View Bio
The implementation of dynamic route optimization at parcel delivery companies often ends in failure. Indeed, calculating new routes every day requires changing the parcel sorting logic every day. This is impossible for most organizations. Based on this observation, Kardinal has developed the only sectorization tool on the market based on machine learning and dedicated to the parcel delivery industry. We will present how our new solution can optimize parcel delivery routes without destructuring the organization of warehouses. We will also present other use cases of the solution: fleet sizing, green fleet simulation, transport provider purchasing, reporting.

Buried by e-comm growth? Leveraging sortation for your business

Snehalatha Radhakrishnan
Offering manager lead
Honeywell
Germany

View Bio
The growth in e-comm was steadily inclining pre-Covid and Covid has accelerated the online phenomenon. With a decrease in mail business, most parcel suppliers are looking to capture more e-comm business in a competitive market. To handle the e-comm growth combined with increasing customer demand for faster delivery times, P&P operations must expand their automation and sortation capacity. These solutions must be quick to deploy to meet today’s demand, and scalable to meet future demand. We will discuss different types of sortation solutions that Honeywell automation can deploy and scale for your business.

Learn how the Nordic media distributors transformed into e-commerce growth winners

Torbjørn Aamodt
CEO
Distribution Innovation
Norway

View Bio
Distribution Innovation is the technology company behind many last-mile success stories in the Nordics in the last decade. Its customers are media distributors and parcel sales companies that jointly are eating away substantial market shares from the established postal players in the e-commerce game. The company will explain how it has been, and is planning to, deploy artificial intelligence and machine learning at scale to drive operational efficiency and a superior customer experience. Stay tuned for lessons learned for using new technology in this space, and interesting and inspirational real-life cases.

Theatre One PIP Innovation - Closer, Faster and Convenient - reinventing the last mile

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Panel Discussion - Closer, Faster and Convenient - reinventing the last mile

The last mile is considered to be complex, costly and polluting. The customer experience is a key success factor, but at what price? Is it possible to get closer to customers, deliver faster and environmentally friendly, and increase at the same time the customer experience? Postal and express companies are changing their business models with exactly that objective. What has been considered contradictory is probably a perfect match. Delivery success with intelligent PUDO solutions, in-home delivery, ship-from-store business models, or exchange of tracking information with customers are just a few examples of how the last mile gets more efficient, enhances customer convenience and reduces the environmental footprint. Let's talk about the new era of last mile delivery!
Brody Buhler
Chief executive officer
Escher Group
Ireland

View Bio
Andre Pharand
Global managing director - postal, parcel and last mile
Accenture
USA

View Bio
Yves König
Head of smart urban logistics
Swiss Post
Switzerland
Marjan Osvald
Deputy director general elect
UPU
Switzerland
Speaker to be confirmed
Austria Post
Austria

Theatre One PIP Startup Competition

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions in the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Introduction - Presentation of the Winner of the PIP Startup Innovation Award 2020

Ali Özyigit
Chief executive officer
PixoAnalytics
Germany

View Bio

Presentation of the judges of the PIP Startup Competition 2021

Thierry Golliard
Director/VP open innovation and venturing and Chair of the judging panel
Swiss Post
Switzerland
Marc Sarmiento
Head of research and innovation
Austria Post
Austria

View Bio
Andre Pharand
Global managing director - postal, parcel and last mile
Accenture
USA

View Bio
Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
Elmar Toime
Founder
eToime Consulting
USA
Michael Andrae
Senior manager - corporate innovation strategy
Austrian Post
Austria
Marjan Osvald
Deputy director general elect
UPU
Switzerland

Theatre One PIP Startup Competition - Startup Pitches - First & Last Mile

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Kardinal

Cédric Hervet
Co-founder
Kardinal
France

View Bio
Kardinal’s solution is a radically new approach of sectorization. The algorithms at the heart of the solution use historical data and machine learning to define the appropriate sectors and fleets, taking into account the seasonality of the activity, its evolution and its geographical distribution.

Nundi

Camille Biraben
Customer experience manager
KeyOpsTech
Ivory Coast
Nundi has developed a parcel delivery network without assets by recruiting pick-up points and independent runners and combining them with local express carriers and logistics players. Any parcel can be fully tracked all the way from the shipment departure point through to arrival with the recipient, even if the parcels pass through several different hands and companies.

SmartAddress

Sekhar Chandra
Founder
SmartAddress.IO
USA
Seventy-five percent of the world is badly addressed, and more than a billion people don’t have a formal address. SmartAddress has developed a software solution to fix this problem globally. Where addresses don’t exist, SmartAddress gives instant addresses. Where addresses do exist, SmartAddress makes them smarter.

Theatre One PIP Startup Competition - Startup Pitches - Processes, Digital & Data

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

qboid

Bin An
Founder and CEO
Qboid
USA
qboid reduces inefficient use of space in warehouses, packaging and shipments by gaining a fundamental perception of the shape and dimensions of things that we store and ship. The benefit is both economic (lower cost per unit storage, or unit shipment) and environmental (less plastic/foam, etc).

AllRead

Adriaan Landman
COO and co-founder
AllRead Machine Learning Technologies
Spain
AllRead Machine Learning Technologies - MLT is a Spanish company in the smart logistics ecosystem, dedicated to the identification, traceability and monitoring of assets in operational processes. It can spot and read handwritten and printed zip codes on letters and packages that were rejected by other reading solutions.

Tradler

Jasper Deprez
CEO and co-founder
Tradler
Spain
Tradler focuses on improving the employee experience by recognizing the daily contributions of every single individual. Employees receive points instantly for their achievements and efforts, which they can later exchange for a gift of their choosing. Pulse surveys and productivity metrics provide managers with the data and actionable insights that allow them to give the right attention to the right person at the right moment.

Theatre One PIP Startup Competition - Startup Pitches - E-commerce, Retail & Cross-Border

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Hurricane

Martyn Noble
CEO
Hurricane Commerce
UK

View Bio
Hurricane Commerce’s technology enables clients to achieve seamless cross-border e-commerce trade in the face of growing compliance challenges including Brexit, Import One Stop Shop (IOSS) and US STOP Act. One single call can perform the cross-border functions of duty and tax calculation, prohibited and restricted goods screening and denied parties screening, presenting data back in real time.

R-Create

Linda Vasilescu
Owner
R-Create
Romania
Reusable packaging is a hot topic, but most attention is concentrated on the best choice of ‘hardware’ (bag, box, etc) and communication to the consumer. R-Create defines itself as the missing link in turning the circular model into a scalable one with a platform that allows e-commerce stores to access packaging-as-a-service.

Countercheck

Phil Hammond
Countercheck
UK
Countercheck is building counterfeit-package-catching software to help brands protect their IP by blocking the route to market for counterfeit goods. Countercheck cross-references every parcel at the point of sortation. When it finds a counterfeit parcel, this is sideloaded, analyzed and forwarded to the authorities for seizure.

Theatre One Startup Pitches – Closing of the session

Judges will retreat to deliberate and make their choice for the three category awards as well as for the overall winner of the PIP Startup Innovation Award 2021

Theatre Two Awards Ceremony

Wednesday 13 October



Theatre One COP26 and the parcel, post and logistics industry

Moderators

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio
Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Panel Discussion

Alan Barrie
Managing director
Delivering London
UK
Liene Norberg
Strategic relations manager
Biofuel Express
Sweden
John Trimble
Flagship professor
Tshwane University
South Africa

View Bio
Daniel-Sebastian Mühlbach
Österreichische Post AG
Austria
Dominique Mamcarz
CSR director
DPDgroup
France

View Bio
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform
Derek Osborn, international postal and business coach, Whatnext4u

Theatre One Digital transformation

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Postal workforce – preparing for the future

Krešimir Radošević
Executive director for digital transformation
Croatian Post - Hrvatska pošta
Croatia

View Bio
Post and parcel services are indispensable for today’s society. The pandemic has highlighted their importance as we all continue to shift our buying habits toward online options. Sorting comes with several challenges for operations, including manual processes and variable shapes and sizes of boxes. Luckily, some organizations such as Croatian Post have accelerated their efforts toward digital transformation with seamless technologies such as ProGlove’s wearable scanners. Discover how Croatian Post has streamlined its sorting processes and enhanced employee satisfaction with better tools.

The successful digital transformation of Hermes in Germany (so far)

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Five years ago we started our digital transformation journey by visiting some fancy startups in Berlin with our senior management team. We launched a digital transformation program, founded a digital lab and acquired our first startup. After a lot of lessons learned, and boosted by Covid-19, digital has increasingly become the standard at Hermes in Germany. Results have become more and more obvious in our KPIs. This presentation will recap our journey and take an in-depth look at our achievements so far.

E-commerce 2022: don’t get left behind – get ahead and stay ahead with winning strategies for unprecedented times

Simeon Atkins
Lead industry consultant - e-commerce
Similarweb
UK

View Bio
Studies by McKinsey claim that the pandemic has accelerated the growth of e-commerce by up to 10 years. Even when the pandemic eventually passes, the world in which we do business will have changed forever. This means that logistics companies that don’t understand or embrace the online landscape risk losing a significant competitive advantage and falling out of favor with consumers. Using Similarweb’s leading market intelligence data, this session reveals three key strategies to help logistics companies win their e-commerce market and stay two steps ahead of the competition.

The national strategic role of postal operators in their countries

Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Mohammed Musa Ali
Director of digital services
Emirates Post
United Arab Emirates

View Bio
Postal operators played a key role in the initial stages of the development and industrial revolution in their respective countries. Now they must be ready to play the same key role in the digital industrial revolution, and contribute to their governments’ sustainable development goals and their societies to embrace a fast, effortless digital transformation thanks to the postal service’s responsibilities, unique features, positioning and presence, leveraging existing technologies, infrastructures and regulations, through public/private collaboration.

Saudi Post transformation journey

Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
The presentation will discuss Saudi Post’s transformation journey to SPL (Saudi Post and Logistics), a journey through which Saudi Post aims to become the national champion in postal and logistics solutions, providing added value to customers and linking KSA to the world, as well as becoming the modern logistics arm of KSA commerce and government digitalization.

Panel Discussion

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Mohammed Musa Ali
Director of digital services
Emirates Post
United Arab Emirates

View Bio
Simeon Atkins
Lead industry consultant - e-commerce
Similarweb
UK

View Bio
Krešimir Radošević
Board management executive director
Croatian Post
Croatia

View Bio

Theatre Two Technical Presentations

An overview of sorting technologies

Adil Atiser
Partner, director
Lodamaster ApS
Denmark

View Bio
Lodamaster, a producer of intralogistics equipment, including sorters, is one of the few companies that take pride in working with an open mind when it comes to sorting technology choice. This session will present some classic sorting solutions in the market as well as some of the newer solutions that have arrived. In the dynamic world of postal and parcel, you need to understand your business very well in order to choose the right technology for your operation.

How to add efficiency to the handling of small packages in existing hubs

Brian Hansen
Systems director - logistics systems
Beumer Group
Denmark

View Bio
Practically any item is available online today – and parcel centers are busy. With more small packages to process than ever before, the handling capacity is being challenged, putting strain on the established workflows. So how can CEP operators optimize their small-packet handling? One solution is to look at alternative technology, such as pouch sortation, which fits like a glove in existing production environments where increased sorting flexibility can make a real difference. The added benefits include optimized use of valuable floor space, clever operational use of buffer sequences and much less need for investment in new equipment.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, postal solutions
Atos Postal Solutions
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information — often before a shipment is even sent.

Open parcel locker network: How data science will shift the customer experience

Anna Snitko
Director of product development
Omnic Consulting Group
USA

View Bio
In this presentation Anna Snitko, the director of product development for Omnic Consulting Group, will discuss how data science can be applied to enhance the customer experience for users of parcel lockers.

Digital postage: AI solutions for parcels, returns and letters

Hugh Craigie Halkett
Managing director
Stamp Free Limited
UK

View Bio
The pandemic has revolutionized how we lead our lives. Now more than ever, a consumer’s smartphone is their go-to device for e-commerce, browsing and entertainment. Carriers have had to deal with extraordinary parcel demand, but know that their long-term strategy must be to create an appealing digital presence that sets them apart from the competition. Harnessed correctly, AI can be a game-changer for consumers and carriers alike. In this presentation we share our vision of how the postal and carrier industry will be shaped through the use of AI, enabling a truly label-free, contact-free journey for mail.

Delivery in the age of e-commerce

Maurizio Puppo
Director of strategy and business development
Solystic
France

View Bio
With more than 4,000 pieces of equipment delivered worldwide, Solystic helps the postal and parcel industry meet the unprecedented challenge of e-commerce demands. The Compact Slide Tray has been designed for sorting small packages, Soly mobile robots handle bulky items and the robotic induction solution allows the automation of manual tasks like feeding packets into sorters.

Last-mile balancing act: customer satisfaction, operational excellence and cost

Ulrich Hieber
Sales director, DACH
Scandit
Switzerland

View Bio
The surge in e-commerce and changing peak patterns have left last-mile delivery enterprises battling to meet consumers’ demands and expectations, with quick yet cost-effective delivery options. Retaining market share, achieving operational excellence and satisfying customers is a delicate balancing act. In this session, we’ll explore how to strike the right balance by digitalizing day-to-day last-mile processes and leveraging computer vision and augmented reality technology on smart devices. See examples of how to streamline operations and reduce the total cost of ownership while creating a platform for future innovation and success.

What comes after fleet management? IoT fleet automation!

Kenneth Malmberg
Director, strategic alliances
Ridecell Inc
USA

View Bio
Fleet owners suffer from an overabundance of information from multiple fleet management systems, yet lack the ability to put that information to work for them automatically. Today’s alerts are automated but the actions that typically follow are manual. With a fleet automation platform, you’re able to pick up where fleet management systems leave off. Learn how technology can be used to digitalize fleets and fleet operations; how fleet data can be used to create actionable insights and automated workflows; how to leverage multiple telematics platforms to handle vehicle or driver switching completely through digital means.

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany

View Bio
This presentation will address the banalities that no one thinks about related to last-mile logistics; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as portions of punctuality and a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone; last-mile logistics and psychology.

Did you switch to electric yet?

Silvester Pullman
Sales director
Voltia
Slovakia

View Bio
The presentation will explain how to switch a parcel delivery fleet to electric, with information on charging, available vans and case studies from clients.

How can e-commerce grow sustainably?

Simon Englander
Senior strategy manager
Doddle
UK

View Bio
The pandemic has pushed us toward embracing e-commerce to a much greater extent. But for many people, that has meant unwillingly accepting growth in our carbon footprint. As we plot the path ahead, can e-commerce continue to grow while having a net neutral or even positive impact on our climate? Doddle will present jointly with bpost, covering the latest research on trends, innovations, experiments and methods for driving behavioral change toward more sustainable e-commerce choices.

SwipBox Infinity parcel locker infrastructure in Europe

Kasper Cort
CCO
SwipBox
Denmark

View Bio
In a world where social distance became the new normal and online shopping really exploded, SwipBox experienced major interest in its app-operated Infinity parcel lockers. In this presentation you will be introduced to the journey of the innovative Infinity solution, from it being piloted in Denmark in March 2019 to today where the solution can be found in many countries – an expansion that happened very fast due to high market demand. In Kasper’s presentation there will be deep dives on some of the Infinity markets and interesting findings will be presented to the audience.

Parcel migration to automation: workflow, data flow and optimization

JP Thorpe
Product director - sortation international
BlueCrest
USA

View Bio
The shift from traditional and manual parcel processing to systems that leverage automation requires consideration across all aspects of the organization – people, process, technology, data and more. This session looks at some key drivers that affect the ability of automation to enhance the operation, and explores how workflow mapping holds the key to process optimization.

AI-driven OCR technology to decode CN22/23 forms

Stefan Berndt
Global director - logistics business development
Planet Intelligent Systems
Germany

View Bio
Planet Intelligent Systems offers customers cross-border fulfillment and logistics solutions to reduce returns due to incorrectly formatted and high error rates due to current OCR systems, optimizing import, customs and VAT collection. The company’s OCR technology identifies information on shipping labels such as CN22, CN23, CP75 by using Planet’s ITR technology (Intelligent Text Recognition).

Theatre One Exploring New Frontiers - Navigating the Evolving Digital Landscape - Thought leadership book launch seminar

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

The Covid crisis has broken down the barriers between digital and postal

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio

Boundaryless possibilities for posts

Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Far too many business leaders have difficulty comprehending the staggering speed of digital technology evolution, and this helps to explain why their digital strategies fail. The current pace of innovation and rapid change requires planning for the future rather than designing for today. But these changes affecting modern-day postal operators provide a unique opportunity to reimagine their business model. In this chapter of Derek Osborn’s latest book, Wayne Haubner, chief technology officer at Escher Group, discusses innovation and how with fewer boundaries there are more possibilities for posts. Haubner lays out a compelling argument, asserting that the economic value to the postal operator is in their network. In this chapter, Wayne explains how exponential thinking about technology, combined with the foundation of an agile network, allows postal operators to create an abundant future without constraints.

Postal financial services in times of continuous digital disruption

Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
Many posts consider financial services a ‘nice-to-have’ income generator. They happily welcomed additional foot traffic and traditional transaction income. What now in times of digitization? Should posts go digital? Some have already successfully introduced digital financial services. Do posts really need the burden of maintaining licenses, registration, compliance, ongoing scrutinization by regulators, and expensive, competent, specialist staff to provide digital financial services? It is not too late to move forward. Cooperation with the right partners is key, in combination with providing the right suite of products and services.

Delivery intelligence at the service of a better normal

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio
Postal and parcel companies need to revisit the way they create customer lifetime value. In the post-Covid-19 world, delivering parcels is just not enough in consumers’ eyes. Postal and parcel services are delivering their life, their most essential choices, their health and their leisure time. They are actually delivering billions of consumers’ lifestyles. Continuously responding to changes in different consumers’ lifestyles will define customer centricity in the post-Covid-19 normal. To reach this new and necessary industry milestone, postal and parcel companies must revolutionize the way they engage with their customers.

Panel Discussion - Exploring New Frontiers - Strategic Directions

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio

The digital journey for postal outlets and customer touch points

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio
Postal outlets are a key component in postal logistics networks as touchpoints for private customers. During Covid lockdowns, the importance of parcel shops and postal outlets was again underlined. Like many enterprises, posts have expanded their digital touchpoint offerings with portals and mobile apps, but the entire postal logistics also requires physical interaction. Face-to-face services continue to be an important unique selling point. Postal outlets in combination with digital touchpoints are an important asset. Postal operators have started a digital journey to transform postal outlets. The presentation will give a snapshot of advanced digitization strategies and architectures for postal outlets.

Truly sustainable disruption in the last mile

Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio
Innovation and investment to transform the last mile are happening at a ferocious speed, not only to keep up with ever-increasing volumes but also to help solve mankind’s central problem tomorrow: climate change. This session draws on research with industry experts, technology innovators, policymakers and regulators to delve into two concepts that should now feature in the last mile for everyone’s benefit.

Presentation to be advised

Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

View Bio

Navigating the Evolving Digital Landscape – Innovations and Opportunities

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio
Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio
Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

View Bio

Thursday 14 October



Theatre One Developments in e-commerce, logistics and supply chain

This session will focus on the following topics: updates from marketplaces and web shops, first mile to last mile – and returns, who owns the customer – basket to delivery, the battle for business, e-commerce value chain and ecosystem – added value services, warehousing, picking and packing.

Embracing e-commerce with integrated first- and last-mile delivery

Daniel Starkey
Client director
Escher Group
Ireland

View Bio
E-commerce adoption, and subsequent parcel growth, continues to skyrocket. Research from KPMG shows the primary reason people shop online is the ability to do so 24/7. Combined with McKinsey’s forecast that e-commerce will fuel an €8T retail opportunity by 2025, there is no better time in the history of the postal industry to make parcel delivery faster, more efficient, and profitable for posts. And the best way to do this is to plug first- and last-mile delivery services right into global e-commerce networks. In this informative presentation, attendees will discover the value of seamlessly integrating their postal delivery networks into retailer and e-commerce networks around the world. When the delivery and return of purchases becomes a simple, convenient, and low-cost extension of the online purchase and return experience, posts, retailers and customers win. Attendees will also learn how first- and last-mile delivery can become more streamlined, efficient, and profitable, backed by a highly customer-centric, low-cost, retail network.

Get the basics right for customer service in e-commerce delivery

Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

View Bio
The presentation will discuss the landscape and trends in parcels and e-commerce. It will also explore customer service, operations excellence, the value discipline model (T&W) and enablers for good customer service.

Dynamic and integrated line haul optimization

Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
PostNord has undertaken many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task now is to optimize line haul planning at PostNord Sweden, utilizing dynamic planning and AI skills to achieve cost savings. Listen as PostNord shares experiences, considerations and results so far. PostNord is currently optimizing line hauls between 11 terminals with more than 1.8 million kilometers driven every month.

Transport asset optimization - the way to rightsize network capacity

Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

View Bio
These days parcel volumes are at an unprecedented high and as a result, sorting and distribution capacities are under tremendous pressure. Investments and implementations in higher capacity are well underway, and now it is time to secure efficient use of the added capacity to keep production costs low, increase earnings profitability and improve competitive edge. Optimizing transport capacity and asset utilization with IoT/autoID technology that provides good, reliable, real-time data through touchless scanning of assets and parcels provides new and unprecedented visibility that enables considerable transport and asset cost savings and contributes to Co2 reductions.

The need for speed in low-density areas

Jacob Johnsen
Site manager
Danx AS
Denmark

View Bio
The further people are from logistics centers, the more important it becomes to have a fast and trustworthy delivery network. In the Nordic countries, automotive spare parts are sent as air cargo from large distribution centers, which is not done elsewhere. Learn about the challenges of ensuring fast delivery in northern Scandinavia, where huge distances, snowy and stormy landscapes and limited road networks are common. Find out how to set up a network with numerous terminals, PUDOs and stock locations over a vast area across several countries.

Nothing moves without the right data - your competitive advantage

Martyn Noble
CEO
Hurricane Commerce
UK

View Bio
In today's increasingly regulated and complex world of cross-border e-commerce, commercial success depends on having the right data. Events such as the launch of the EU's Import One-Stop Shop and the US STOP Act have meant that advance electronic data (AED) on consignments is mandatory. Any failure to provide complete and valid data results in extra costs, delays at customs, poor efficiencies and customer dissatisfaction. This presentation will look at the challenges facing the parcel and postal industry and detail what best-in-class data looks like - and, crucially, how it can give postal operators and carriers a competitive advantage.

How can AI extend the global reach of e-commerce?

Matt Furneaux
Commercial director
Loqate | GBG
UK

View Bio
Early in the pandemic, online shopping grew at levels analysts had forecast for the next few years. Mature e-commerce markets may have cooled as stores reopen, but markets in Latin America and Southeast Asia are creating attractive cross-border opportunities for online retailers. But how do you reach these newly online customers when addressing systems are less developed and often reliant on local knowledge or even directional information? Learn how Loqate is developing AI and machine learning solutions using real-world location data to learn how consumers communicate location locally and bridge the data gap.

Panel Discussion

Matt Furneaux
Commercial director
Loqate | GBG
UK

View Bio
Daniel Starkey
Client director
Escher Group
Ireland

View Bio
Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

View Bio
Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

View Bio
Jacob Johnsen
Site manager
Danx AS
Denmark

View Bio
Martyn Noble
CEO
Hurricane Commerce
UK

View Bio

Theatre One The convenience strategy for the competitive last mile

This session will discuss the following themes: PUDOs, parcel lockers, home delivery, operational optimization and cost management, the pros and cons of regulating the last mile, and what will be the new normal.

Moderator

Gavin Macrae
Chairman
Postal & Logistics Consulting Worldwide (PLCWW)
UK

View Bio

Community mailboxes – challenges and opportunities

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

View Bio
Small and medium-size posts are confronted with an expensive last-mile network with high fixed costs and rapidly declining, hugely expensive, mail and letter deliveries. Community mailboxes (CMB) are an interesting alternative to reduce the fixed cost and increase delivery standards. In 2015, Cpost International decided to go this route. This presentation is about the challenges and opportunities of CMBs, with actual solutions and examples.

PUDO in 2021

Mike Richmond
Chief commercial officer
Doddle
UK

View Bio
As e-commerce markets mature, PUDO is increasingly moving up the list of carrier priorities. This presentation explores how PUDO is being best exploited by the leading online merchants and parcel carriers globally, and gives some advice on how to build a PUDO strategy.

Re-imagining the retail network

Kevin Seller
VP of sales
Escher Group
Ireland

View Bio
The rise in ecommerce has dramatically changed the retail landscape forever. Online purchases are up, while retail foot traffic is down. And this has created a unique opportunity for Posts to step in and partner with retailers and etailers to get online purchases into the hands of customers, faster. But to capture the full benefits of ecommerce, Posts will need to expand their retail network. This presentation will discuss how Posts can utilize advances in PUDO, smart parcel lockers, in-branch self-serve tablets or kiosks, and supporting innovations to create a modern, customer-centric network ideally suited to help Posts thrive in the current retail environment. While there are many challenges across the postal retail landscape such as the USO mandate that even keeps unprofitable post offices from closing, designing the retail network in this way will bring far greater benefits for Posts. With increased network access and more postal service touch points, Posts can offer a far more convenient customer experience, insulate against competitive threats, increase revenue and position themselves for greater growth in the years ahead.

Last mile framework

Thomas Kountouris
Last mile expert
Inspire E.E.
Greece

View Bio
Delivery is not a service, it is a product. Last Mile Framework orchestrates complex ecosystems that require dynamic configuration and transformation (including facility location, fleet composition, governance modes, type of service, orchestration and routing). Last Mile Framework has three main targets: reduce/minimize the overall cost of distribution (by exploring the impact of integrating collection delivery points on the overall design characteristics and cost performances, and exploring the case of urban trans-shipment in the mobile-depot-based operations, e.g., mobile warehouse/cargo-bike case); reduce the overall transit time; offer ‘delivery’ customer experience as a product.

In-home delivery is becoming sought after in Austria

Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

View Bio
Marc Sarmiento
Head of research and innovation
Austria Post
Austria

View Bio
Since July 2011, Austrians have been testing the in-home delivery service of Austrian Post, called Vorzimmer Zustellung. Nuki, an Austrian smart access company, is providing smart access for mail carriers with its Smart Lock. The mail carriers have access tokens on their handhelds. The customers receive notifications and can watch via indoor cameras while their parcels are delivered.

Back to basics: improve your customer experience while reducing costs

Scott Spitler
Director
FarEye
USA

View Bio
As demand for faster fulfillment surges, the sweet spot where customer experience meets cost-efficiency gets smaller. Ballooning trip volumes, LTL capacity crunches, increasing fuel consumption, lack of driver availability and the need to scale self-service type delivery models pose significant operational challenges for 3PLs/carriers. This presentation will explain how to personalize the delivery experience by offering slot-based deliveries/returns and generating accurate ETAs; best practices to optimize fuel consumption, create multi-drop delivery routes and scale delivery operations; gain insights into efficiently orchestrating two-person and white-glove deliveries; learn how enterprises are leveraging ‘visibility’ as a competitive advantage.

Economic analysis of public and private lockers

Juan Lozano
CEO
Sistemas Kern
Spain

View Bio
The basis of the presentation is an analysis of network-agnostic public lockers versus residential lockers in residential complexes. Juan Lozano will demonstrate the different variables affecting both models, such as capillarity, economic efficiency, environmental impact, integration with e-commerce, barriers to the installation of terminals, as well as integration with courier companies and customer loyalty.

Panel Discussion

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

View Bio
Mike Richmond
Chief commercial officer
Doddle
UK

View Bio
Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
Thomas Kountouris
Last mile expert
Inspire E.E.
Greece

View Bio
Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

View Bio
Kevin Seller
VP of sales
Escher Group
Ireland

View Bio
Juan Lozano
CEO
Sistemas Kern
Spain

View Bio

Pre-recorded presentations from speakers unable to attend in Vienna

These presentations are from speakers who were selected for the conference but were unable to attend. They are listed here and will be available for streaming during the live conference and for three months after the conference.

Smart mailboxes and drones for contactless deliveries during Covid-19

Brandon Pargoe
CEO
AirBox Technologies
USA

View Bio
AirBox Technologies presents the first smart mailbox solution, offering contactless deliveries by truck or drone, and automating the last mile for good.

Presentation to be advised

Padmagandha Mishra
Course director
Asian Pacific Postal College
Thailand

Modernizing retail at the post

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

View Bio
Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
In 2019, Canada Post began a large transformational initiative to revolutionize the hardware/software at its 5,000+ retail outlets to support the evolution of the organization’s retail network to align the growing parcel business and ensure flexibility to adjust for changing business and consumer needs. The program prioritized the customer experience and used a mandate of simplification in each step of the process. The program comprised over 200 team members and leveraged an off-the-shelf software system as well as the latest POS hardware, released in January 2021. Despite the impact of the pandemic, the project continued its scrum agile development in an Azure cloud infrastructure and the new solution launched in May 2021.

The first step of the last mile: intelligent sorting

Hendrik Thamer
Co-founder.CEO
Cellumation GmbH
Germany

View Bio
Logistics is exploding and will more than double again in the next five years from 103 billion packages (2019) to 220-226 billion packages (2026) worldwide. The last mile is the most cost-intensive part of the delivery and consumes 53% of all costs. We have been developing innovative solutions for efficient material flow since 2017. Software-based material handling technology makes it possible for us to sort parcels automatically and distribute them along intelligently planned routes in the smallest possible space for urban micro sortation hubs. From there, parcels are delivered by climate-neutral micro vehicles. Everyone benefits: logistics, environment and urban traffic.

Correos’s e-commerce solutions: how to bring e-commerce closer to SMEs?

Cristina Cid Gil
Deputy director of digital transformation
Correos
Spain

View Bio
Correos is committed to offering digital solutions as an answer to increasingly digital consumption habits. Since 2014 Correos has provided several e-commerce solutions to help SMEs expand their sales channels both nationally and internationally. Correos offers several solutions for customers to shift their business online: from creating webpages or apps that enhance their online visibility, to convenient solutions for returns management. By offering guidance and support on the use of digital tools and e-commerce for all aspects of cross-border trade, Correos brings e-commerce closer to its customers.

The ‘DNA’ of Strategy

John Acton
Managing partner Europe
DPI
UK

View Bio

Leadership for the 21st century

Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Where are we heading after the pandemic? What does it take – in terms of vision, strategy and culture – to not only survive the worst economic downturn in a century but also use the end of the pandemic as a springboard to success? this presentation offers a fresh take on leadership for the post-pandemic era. it will cover resilience, example (as in ‘leading by’), adaptability, societal cohesion, hope – and the potential of science and emerging technologies from decentralized pandemic management to postal de-fi (decentralized finance) to quantum computing.

Small EVs, large gains

Christian Jansen
CTO
Gaius Automotive Inc
Taiwan

View Bio
More people are ordering small packages online, pushing last-mile deliveries to grow 78% by 2030. The logistics industry therefore needs to integrate different models of vehicles into its fleets to meet rapidly rising demand. Research indicates that small, agile, L-class vehicles are next-generation delivery vehicles that can truly maximize delivery efficiency. With the rigors of urban transport in mind, Rapide 3 is designed to be functional and agile thanks to its large payload and unique tilting system. With an 800-liter cargo box and a range of 105km, the vehicle will be an essential upgrade to fleets.

Digital transformation of Jordan Post

Suhair Wraikat
Head of international relations
Jordan Post
Jordan

View Bio
Jordan Post has a vision to become the most trusted company for delivering traditional and digital services with high quality and affordability in Jordan. It has introduced online postal services such as track and trace for postal items via the Jordan Post website and chatbots to help customers with their postal questions; the JoPost interactive platform – a mobile application covering postal services and new services, including the provision of virtual mailboxes; easy access to financial services as an agent of Western Union, MoneyGram, Ria and Urimet; the eFAWATEERcom bill payment services electronic system; an agreement with IrisGuard to offer a service for refugees. The presentation will also discuss Jordan Post’s plans for the future, including pilot projects to provide online transactions at 100 ATM systems in post offices; a shipping website for e-commerce fulfillment; a brand-new e-commerce platform for the sale of stamps, booklets, postcards and collectibles.

Establishing and expanding your smart locker business in the USA

Rudy Rudolph
VP business development
H&M Recruiting Group
USA

View Bio
It’s time to establish and expand your smart locker business presence in the USA: find new clients, establish long-term relationships, increase market share, immerse yourself in trend-setting sectors and categories. You already have the products, services, technology and passion, but how do you find the experienced and talented staff to action your initiatives? Come join our session, where we will discuss how our executive search and recruitment firm connects premier ‘perfect fit’ smart locker candidates and companies in the US and Canada. Topics will include establishing hiring objectives, identifying and qualifying candidates, research, job descriptions, résumés, interviews, onboarding and offers.

Making same-day deliveries profitable using technology

Dhruvil Sanghvi
Chief executive officer
LogiNext
USA

View Bio
With companies like Amazon and Walmart offering same-day deliveries, it is critical for traditional companies to provide the same, yet remain profitable. Discover the trade secrets of these technology-based companies that help them break prices for deliveries yet sustain and become profitable. Also, find out about the latest delivery tech available in the market, and how to evaluate and implement it for organizations where change management is a challenge. Also, listen to some real-world stories about digitalization and how smaller companies are measuring up against these delivery giants.

Heterogeneous robot fleet and the need for interoperability

Aldus von der Burg
CEO and founder
Meili Robots
Denmark

View Bio
The presentation will discuss the most interesting trends in the robotics industry and how they are shaping the current and future markets within the industry. It will explain what interoperability is and why it is becoming increasingly important to be aware of its effects in warehouse operations with robots. It will also outline possible solutions available on the market that enable businesses to use their mobile robot fleets to their full potential.

Post Fiji diversification strategy – sustainability of postal business during Covid-19

Dr Anirudha Bansod
Chief executive officer
Post Fiji Pte Ltd
Fiji

View Bio
Consumer behavior all over the world has changed drastically. The way consumers use written communication has moved from the manual to digital mode. This change from manual communication has heavily affected postal revenue. Some developing nations adopted digitization in their operations rapidly. However, they and the least developed nations could not embrace this change in a timely manner, resulting in turmoil within the postal business. When the Covid-19 pandemic hit the world, including the Pacific region, lockdown, containment zones and a standstill at international borders further affected Post Fiji’s revenue due to the difficulties with overseas mail, parcels and EMS deliveries. This led to an 82% loss in revenue. The major concern was how to sustain the postal business, keep delivering services to the community and pay staff salaries on time. As a CEO, I thought of using a diversification strategy. One of the challenges we have faced is the culture and mindset of the executive team, management and staff who are tuned to the traditional postal services. We undertook intensive culture change measures. As we know, change is not easy. However, we ensured that at least top management and middle management embraced the change and adopted new norms. We diversified some of our products, launched unconventional new products like groceries, implemented home delivery of parcels, and strengthened the e-commerce platform. This diversification strategy worked well along with capacity building. We improved resources for those services, where we found opportunities to grow and prosper. The results are amazing and we survived the Covid-19 pandemic not only in a sustainable way but with a substantial profit margin.

Dynamic optimization at scale – lessons from the field

Tien-Ti Mak
Co-CEO
Premonition.io
Australia

View Bio
Many have tried to apply real-time dynamic optimization within the last mile. It is a challenging task and many projects have failed to meet expectations or failed to scale beyond an initial POC. We will share pragmatic lessons learned on how to apply this technology effectively at scale across nationwide fleets making hundreds of thousands of deliveries per day. We will debunk myths and share tips from doing this over the last six years, from getting the technology right all the way to driving the business/people change needed for success.

Europe-Russia cross-border market: features of supply chains development and transformation

Georgy Alikoshvili
Deputy CEO for international business
Russian Post
Russia

View Bio
• Global e-commerce is increasing its share in retail as a sales channel. Russian e-com showed growth of up to 69% in 2020, with its share as a sales channel having increased to 10%. Over the last four years, e-commerce in Russia has shown impressive behavior and is forecast to grow by about 30% in 2021-2024. The presentation will discuss: Europe-Russia trade relations, including e-commerce and cross-border statistics; the way the pandemic and Brexit have created fast and flexible change in supply chains for delivery from Europe; how continuous Asia-Europe traffic was maintained during the pandemic and lockdowns; China as the EU’s biggest trade partner; changes in cross-border legislative regulations in Russia, with logistics solutions to develop bilateral e-commerce, maintain the share in the Russian market and favorably compete with Chinese and Russian retailers.

Guiding traditional postal products to commercial channels

Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

View Bio
The presentation will explain how to influence traditional postal organizations to consider new-age commercial channels and position postal products to compete with express providers. It will outline some of the challenges and solutions during this journey.

The minimal viable company: survive ransomware and IT disaster

Michael Linke
Enterprise architect
T-Systems/Deutsche Telekom
Germany

View Bio
For many years, the IT threats for logistics providers lay within their own premises and were determined by IT management’s processes and tight budgets. This has changed: within a hyperconnected logistics world, the threat of ransomware encryption of drives, file shares and servers, both in the data center and on-premises, is a reality. Old-fashioned ‘lame’ topics like backup and restore (of uninfected data!) are now back on the IT logistics table in order to survive – with a minimal viable company (MVC).

Growing the growth: print in the e-commerce marketing mix

Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
The pandemic has been transformational for the e-commerce industry. But with audiences at home, it has been equally transformational for direct marketing, with e-commerce brands realizing the opportunity that print offers to cut through and deliver astonishing results. At Whistl, our growth strategy is in e-commerce packets and fulfillment but our traditional direct marketing channels – direct mail and door drops – are the channels that our customers use to grow their growth. With radical changes imminent in digital marketing – e-privacy and a cookieless future – print has never been more relevant.

Enabling safe food flows to reach more consumers globally

Katsuhiko Umetsu
Executive officer
Yamato Transport Co Ltd
Japan

View Bio
Olivier Tsalpatouros
Senior director regulatory and global affairs, deputy chief compliance officer
DPDgroup
France

View Bio
Two majors in cold chain delivery, Yamato and DPD Group, jointly founded Fresh Pass, an international cold chain alliance for last-mile delivery based on ISO 23412:2020. Fresh Pass brings together a global network of partners while ensuring end-to-end temperature control, food safety, hygiene, international industry regulation and standards compliance. The objective of this alliance is to provide an optimized and transparent cold chain delivery network that connects food producers and consumers worldwide. This presentation will outline the core principles of Fresh Pass and the development opportunities.

Monday 11 October


Universal Postal Union World Leaders Forum

The Universal Postal Union (UPU) World Leaders Forum will take place on Monday, October 11, 2021, at Parcel+Post Expo in Vienna, Austria.

The annual forum will be the first major international postal leadership conference to meet after the 27th Universal Postal Congress and since the start of the global pandemic. Organized under the theme ‘One Ocean – Many Currents’, it will focus on the key role that the postal sector plays in facilitating sustainable global trade. The one-day event will bring together perspectives from postal leaders around the world, who will talk about the main business drivers, trends and sources of growth, including a keynote on global trade. As the forum will take place just before the 26th United Nations Climate Change Conference (COP26), another important session will address the response and responsibility of the postal sector in tackling climate change. This forum will be a unique opportunity to hear and meet with global industry experts and catch up on important networking that you may have missed during the pandemic.


Tuesday 12 October


Theatre One Conference Opening Session

Getting Together Again

Tony Robinson
Founder and CEO
Parcel & Post Expo
UK

Welcome to Vienna - from Austria Post

Peter Umundum
Member of the board
Österreichische Post AG
Austria

View Bio

Theatre One Lessons learned from the pandemic

Themes covered in this session include the implications of the pandemic for postal strategy and operations, managing the continuing growth in parcel volumes, managing parcel growth alongside letter decline, adapting the retail network to the new demands.

Moderator

Gavin Macrae
Chairman
Postal & Logistics Consulting Worldwide (PLCWW)
UK

View Bio

The future is post! Exploring new frontiers

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
We are on the verge of technological, legal and behavioral revolutions. Postal operators have been forced to speed up their digital transformation. The health crisis has accelerated the development of their new phygital services. This ‘phygital’ refers to all the techniques and processes needed to facilitate connections of physical entities and e-commerce activities. During this presentation we will go through the evolutions in all domains and in particular explore the new frontiers between the digital and postal worlds.

The transformation of Emirates Post into a local and global e-commerce logistics provider

Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
The description of the scope of this presentation will be added shortly.

The power of partnership in postal digitization and transformation

Matt Blanks
Vice president - delivery
Mastercard
UK

View Bio
The global pandemic has shone a spotlight on the critical role posts play in supporting communities, governments and businesses, and accelerated the digital evolution of the post business model. How have posts taken immense disruption as an accelerator for positive change, and what role does the private sector have in driving new ways for posts to advance financial inclusion while growing their business and remaining not only relevant to consumers, but competitive in an increasingly digital marketplace?

Post-pandemic partnerships in the postal sector

Alexander Shchekotin
CPO
PostPlus Group BV
Netherlands

View Bio
Over the course of many centuries, the postal network has had a profound impact on global communications. In fact, it has been with us for so long that some might describe it as the eighth wonder of the world. Even so, simply admiring its history will not guarantee its future. Let us explore how posts can evolve and thrive for many years to come.

Panel Discussion

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
Matt Blanks
Vice president - delivery
Mastercard
UK

View Bio
Alexander Shchekotin
CPO
PostPlus Group BV
Netherlands

View Bio

Theatre Two Technical Presentations

Real-time analytics for maximizing asset utilization

Thomas Bayer
VP digital parcel
Siemens Logistics
Germany

View Bio
Parcel centers are overwhelmed with parcels, so asset utilization is key: sort as many parcels as possible. As a key supplier to the parcel industry, Siemens gets plenty of insights into daily operational issues and anomalies resulting in much lower operational throughput than theoretically possible. Real-time analytics unlocks the potential of automation machinery, significantly decreasing downtimes and increasing asset utilization. We will present various examples from daily experience along with some solutions.

The need for safe and scalable automatic sorting in small centers

Ted van der Hoeven
Business leader
Regal Beloit
Netherlands

View Bio
Covid-19 has boosted the parcel and post package volume. This has resulted in a need to automate current manual sortation in downstream sorting centers. Sorting speeds need to go up. Employees’ safety has always been a top priority, but social distancing is a factor that now has to be taken into account as well. Regal Beloit presents a solution that is flexible and scalable and just requires 24V DC power. It is safe and also low noise, so very suitable for these downstream sorting centers. And not unimportantly, it also sorts very small parcels, polybags and jiffies.

Flexible sorting in times of turbulent volume growth

Dirk van Lammeren
Commercial director
Prime Vision
Netherlands

View Bio
This presentation will talk about the importance of flexible sorting, especially in times of great uncertainty and fluctuations in volume, such as during the Covid pandemic. By adopting flexible sorting solutions that ensure complete control over future scaling-up activities, the post and parcel industry can reap significant rewards in productivity and reliability. Automation and smart technology will play a key role in achieving a competitive gain. The presentation will share use cases from Prime Vision’s extensive experience in working with postal and parcel organizations all over the world.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Co-founder and head of business development
Kizy Tracking
Switzerland

View Bio
Postal operators have to cope with complex problems such as missing shipments, incorrect deliveries and delays, especially for cross-border shipments. Tracking solutions like Kizy enable real-time, end-to-end identification of problems. Using mobile networks and wi-fi, they determine the current position and temperature status of shipments and bring visibility into issues that remain invisible to passive solutions like RFID and barcode. In combination with a built-in light sensor, Kizy helps users to understand delivery paths, detect misroutings, intercept unwanted openings, measure delivery performance and benchmark routes. With no infrastructure to set up, and world coverage, Kizy fulfills the information needs of the postal industry.

Challenges and solutions in last-mile delivery

Kornel Staub
European business development manager - last-mile delivery
Addax Motors
Belgium

View Bio
The presentation will discuss the cost challenges of last-mile delivery; customer expectations and experience; congested and polluted city centers; delivery access restrictions by authorities; delivery integration; alternative e-delivery methods; integrated solutions for urban last-mile e-delivery.

Enabling cross-border – an end-to-end solution for EU VAT and US STOP Act

Santosh Gopal
CEO
Ship2MyID
USA

View Bio
There are many challenges involved in cross-border transactions. Fewer than 1% of global online stores provide cross-border transactions. More than 150 address formats and languages make it virtually impossible to validate buyers. It is very difficult to prevent fraudulent cross-border transactions and VAT non-compliance. Ship2MyID’s patented solution can enable every online store to accept and validate worldwide customers without needing any addresses. Deeply integrated address management and identity solutions offer highly secure integration with payment providers using APIs. It offers end-to-end EU VAT compliance and reduces fraudulent transactions. Ship2MyID promotes newer revenue streams and boosts the growth of national postal carriers.

You know the last mile. Meet the last yard

Farrukh Mahboob
Founder & CEO
PackageX
USA

View Bio
Last-mile carriers complete their job when they drop off deliveries to central receiving locations, but there is still one ‘last yard’ before packages are successfully delivered to recipients. It’s during this phase of the delivery process where handling errors occur most often, as outdated front-desk and mailroom systems create blind spots when receiving packages – sometimes with serious consequences. Due to higher package volumes, visibility on the ‘last yard’ of deliveries has become increasingly crucial. The presentation will share some key takeaways about common issues and solutions that we’ve learned by helping organizations across different industries in 42 countries.

Courier-agnostic open network lockers

Žiga Schmidt
CEO
Direct4.me
Slovenia

View Bio
Direct4.me is a Silicon Valley company that has developed a unique technology to provide a space where e-commerce and couriers meet to greet their customers. Our product lineup includes parcel spaces that need no electricity and operate with virtually zero maintenance costs, passive temperature-controlled spaces, and active cooling and freezing spaces. Our understanding of the industry and market needs, engineering expertise and proprietary data-over-voice technology enable us to provide an open, courier-agnostic network that can be used by e-commerce, retail and courier companies and provide a seamless customer experience for everyone.

How hybrid solutions enable scalable warehouses

Peter Voet
Sales manager
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With the fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage, it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses, traditional systems are often in place. Robotics doesn’t have to fully replace traditional systems. In fact, the two can be combined into one solution. Learn all about these hybrid solutions in this presentation.

Dynamic route optimization for more parcel deliveries and satisfied customers

Robert Dohrendorf
CEO
Graphmasters SA
Switzerland

View Bio
For years, Graphmasters has shown that – using its real-time dynamic route optimization technology – the efficiency and productivity of last-mile operations can be increased by 30% and 20% respectively. Thus, major CEP networks like Hermes Germany, Austrian Post, GO!, and FedEx subcontractors cope with increasing customer demand and ETA expectations in spite of driver fluctuation and shortages. They save more than 100 million km/year and, consequently, reduce CO2 emissions. In 2020, 500 million shipments were delivered with the help of Graphmasters’ AI-driven customized SaaS. In 2021, Graphmasters expects to optimize the delivery of around one billion shipments.

Why are only the world’s best retail checkouts prioritizing delivery?

Jack Sims
Commercial manager
Doddle
UK

View Bio
Retailers are increasingly realizing that delivery choice is key to the modern consumer’s needs. Providing a wealth of options means better conversion and happier customers. So why are the majority still ignoring the last mile, despite the biggest and best choosing to focus on it?

Five pillars for successful postal automation and optimization

Rick Becerra
Vice president sortation solutions and strategy
BlueCrest
USA

View Bio
The need for parcel sortation automation has never been more apparent. As the cost of labor climbs, and as clients’ parcel delivery requirements become more demanding, you need to act quickly to automate more. Remaining focused on lowering costs, reducing physical footprint and boosting throughput is paramount. This session will explore the five pillars to ensure automation drives real process optimization: application, interface, data modules, data management, and security and control.

Parcel delivery: reconciling warehouse sorting and dynamic route optimization

Cédric Hervet
Co-founder
Kardinal
France

View Bio
The implementation of dynamic route optimization at parcel delivery companies often ends in failure. Indeed, calculating new routes every day requires changing the parcel sorting logic every day. This is impossible for most organizations. Based on this observation, Kardinal has developed the only sectorization tool on the market based on machine learning and dedicated to the parcel delivery industry. We will present how our new solution can optimize parcel delivery routes without destructuring the organization of warehouses. We will also present other use cases of the solution: fleet sizing, green fleet simulation, transport provider purchasing, reporting.

Buried by e-comm growth? Leveraging sortation for your business

Snehalatha Radhakrishnan
Offering manager lead
Honeywell
Germany

View Bio
The growth in e-comm was steadily inclining pre-Covid and Covid has accelerated the online phenomenon. With a decrease in mail business, most parcel suppliers are looking to capture more e-comm business in a competitive market. To handle the e-comm growth combined with increasing customer demand for faster delivery times, P&P operations must expand their automation and sortation capacity. These solutions must be quick to deploy to meet today’s demand, and scalable to meet future demand. We will discuss different types of sortation solutions that Honeywell automation can deploy and scale for your business.

Learn how the Nordic media distributors transformed into e-commerce growth winners

Torbjørn Aamodt
CEO
Distribution Innovation
Norway

View Bio
Distribution Innovation is the technology company behind many last-mile success stories in the Nordics in the last decade. Its customers are media distributors and parcel sales companies that jointly are eating away substantial market shares from the established postal players in the e-commerce game. The company will explain how it has been, and is planning to, deploy artificial intelligence and machine learning at scale to drive operational efficiency and a superior customer experience. Stay tuned for lessons learned for using new technology in this space, and interesting and inspirational real-life cases.

Theatre One PIP Innovation - Closer, Faster and Convenient - reinventing the last mile

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Panel Discussion - Closer, Faster and Convenient - reinventing the last mile

The last mile is considered to be complex, costly and polluting. The customer experience is a key success factor, but at what price? Is it possible to get closer to customers, deliver faster and environmentally friendly, and increase at the same time the customer experience? Postal and express companies are changing their business models with exactly that objective. What has been considered contradictory is probably a perfect match. Delivery success with intelligent PUDO solutions, in-home delivery, ship-from-store business models, or exchange of tracking information with customers are just a few examples of how the last mile gets more efficient, enhances customer convenience and reduces the environmental footprint. Let's talk about the new era of last mile delivery!
Brody Buhler
Chief executive officer
Escher Group
Ireland

View Bio
Andre Pharand
Global managing director - postal, parcel and last mile
Accenture
USA

View Bio
Yves König
Head of smart urban logistics
Swiss Post
Switzerland
Marjan Osvald
Deputy director general elect
UPU
Switzerland
Speaker to be confirmed
Austria Post
Austria

Theatre One PIP Startup Competition

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions in the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Introduction - Presentation of the Winner of the PIP Startup Innovation Award 2020

Ali Özyigit
Chief executive officer
PixoAnalytics
Germany

View Bio

Presentation of the judges of the PIP Startup Competition 2021

Thierry Golliard
Director/VP open innovation and venturing and Chair of the judging panel
Swiss Post
Switzerland
Marc Sarmiento
Head of research and innovation
Austria Post
Austria

View Bio
Andre Pharand
Global managing director - postal, parcel and last mile
Accenture
USA

View Bio
Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
Elmar Toime
Founder
eToime Consulting
USA
Michael Andrae
Senior manager - corporate innovation strategy
Austrian Post
Austria
Marjan Osvald
Deputy director general elect
UPU
Switzerland

Theatre One PIP Startup Competition - Startup Pitches - First & Last Mile

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Kardinal

Cédric Hervet
Co-founder
Kardinal
France

View Bio
Kardinal’s solution is a radically new approach of sectorization. The algorithms at the heart of the solution use historical data and machine learning to define the appropriate sectors and fleets, taking into account the seasonality of the activity, its evolution and its geographical distribution.

Nundi

Camille Biraben
Customer experience manager
KeyOpsTech
Ivory Coast
Nundi has developed a parcel delivery network without assets by recruiting pick-up points and independent runners and combining them with local express carriers and logistics players. Any parcel can be fully tracked all the way from the shipment departure point through to arrival with the recipient, even if the parcels pass through several different hands and companies.

SmartAddress

Sekhar Chandra
Founder
SmartAddress.IO
USA
Seventy-five percent of the world is badly addressed, and more than a billion people don’t have a formal address. SmartAddress has developed a software solution to fix this problem globally. Where addresses don’t exist, SmartAddress gives instant addresses. Where addresses do exist, SmartAddress makes them smarter.

Theatre One PIP Startup Competition - Startup Pitches - Processes, Digital & Data

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

qboid

Bin An
Founder and CEO
Qboid
USA
qboid reduces inefficient use of space in warehouses, packaging and shipments by gaining a fundamental perception of the shape and dimensions of things that we store and ship. The benefit is both economic (lower cost per unit storage, or unit shipment) and environmental (less plastic/foam, etc).

AllRead

Adriaan Landman
COO and co-founder
AllRead Machine Learning Technologies
Spain
AllRead Machine Learning Technologies - MLT is a Spanish company in the smart logistics ecosystem, dedicated to the identification, traceability and monitoring of assets in operational processes. It can spot and read handwritten and printed zip codes on letters and packages that were rejected by other reading solutions.

Tradler

Jasper Deprez
CEO and co-founder
Tradler
Spain
Tradler focuses on improving the employee experience by recognizing the daily contributions of every single individual. Employees receive points instantly for their achievements and efforts, which they can later exchange for a gift of their choosing. Pulse surveys and productivity metrics provide managers with the data and actionable insights that allow them to give the right attention to the right person at the right moment.

Theatre One PIP Startup Competition - Startup Pitches - E-commerce, Retail & Cross-Border

We completed the first round of the 2021 startup competition in June 2021. During this first round, we had startups competing in three categories: First & Last Mile; Processes, Digital & Data; E-commerce, Retail & Cross-Border. From each category, the judges had to choose three startups that will pitch their solutions at the finals on October 12 at Parcel+Post Expo. During this startup competition, the nine selected startups will present their solutions and compete for the startup awards.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Hurricane

Martyn Noble
CEO
Hurricane Commerce
UK

View Bio
Hurricane Commerce’s technology enables clients to achieve seamless cross-border e-commerce trade in the face of growing compliance challenges including Brexit, Import One Stop Shop (IOSS) and US STOP Act. One single call can perform the cross-border functions of duty and tax calculation, prohibited and restricted goods screening and denied parties screening, presenting data back in real time.

R-Create

Linda Vasilescu
Owner
R-Create
Romania
Reusable packaging is a hot topic, but most attention is concentrated on the best choice of ‘hardware’ (bag, box, etc) and communication to the consumer. R-Create defines itself as the missing link in turning the circular model into a scalable one with a platform that allows e-commerce stores to access packaging-as-a-service.

Countercheck

Phil Hammond
Countercheck
UK
Countercheck is building counterfeit-package-catching software to help brands protect their IP by blocking the route to market for counterfeit goods. Countercheck cross-references every parcel at the point of sortation. When it finds a counterfeit parcel, this is sideloaded, analyzed and forwarded to the authorities for seizure.

Theatre One Startup Pitches – Closing of the session

Judges will retreat to deliberate and make their choice for the three category awards as well as for the overall winner of the PIP Startup Innovation Award 2021

Theatre Two Awards Ceremony

Wednesday 13 October


Theatre One COP26 and the parcel, post and logistics industry

Moderators

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio
Bernhard Bukovc
Chairman
Postal Innovation Platform
France

View Bio

Panel Discussion

Alan Barrie
Managing director
Delivering London
UK
Liene Norberg
Strategic relations manager
Biofuel Express
Sweden
John Trimble
Flagship professor
Tshwane University
South Africa

View Bio
Daniel-Sebastian Mühlbach
Österreichische Post AG
Austria
Dominique Mamcarz
CSR director
DPDgroup
France

View Bio
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform
Moderators:
Bernhard Bukovc, chairman, Postal Innovation Platform
Derek Osborn, international postal and business coach, Whatnext4u

Theatre One Digital transformation

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Postal workforce – preparing for the future

Krešimir Radošević
Executive director for digital transformation
Croatian Post - Hrvatska pošta
Croatia

View Bio
Post and parcel services are indispensable for today’s society. The pandemic has highlighted their importance as we all continue to shift our buying habits toward online options. Sorting comes with several challenges for operations, including manual processes and variable shapes and sizes of boxes. Luckily, some organizations such as Croatian Post have accelerated their efforts toward digital transformation with seamless technologies such as ProGlove’s wearable scanners. Discover how Croatian Post has streamlined its sorting processes and enhanced employee satisfaction with better tools.

The successful digital transformation of Hermes in Germany (so far)

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Five years ago we started our digital transformation journey by visiting some fancy startups in Berlin with our senior management team. We launched a digital transformation program, founded a digital lab and acquired our first startup. After a lot of lessons learned, and boosted by Covid-19, digital has increasingly become the standard at Hermes in Germany. Results have become more and more obvious in our KPIs. This presentation will recap our journey and take an in-depth look at our achievements so far.

E-commerce 2022: don’t get left behind – get ahead and stay ahead with winning strategies for unprecedented times

Simeon Atkins
Lead industry consultant - e-commerce
Similarweb
UK

View Bio
Studies by McKinsey claim that the pandemic has accelerated the growth of e-commerce by up to 10 years. Even when the pandemic eventually passes, the world in which we do business will have changed forever. This means that logistics companies that don’t understand or embrace the online landscape risk losing a significant competitive advantage and falling out of favor with consumers. Using Similarweb’s leading market intelligence data, this session reveals three key strategies to help logistics companies win their e-commerce market and stay two steps ahead of the competition.

The national strategic role of postal operators in their countries

Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Mohammed Musa Ali
Director of digital services
Emirates Post
United Arab Emirates

View Bio
Postal operators played a key role in the initial stages of the development and industrial revolution in their respective countries. Now they must be ready to play the same key role in the digital industrial revolution, and contribute to their governments’ sustainable development goals and their societies to embrace a fast, effortless digital transformation thanks to the postal service’s responsibilities, unique features, positioning and presence, leveraging existing technologies, infrastructures and regulations, through public/private collaboration.

Saudi Post transformation journey

Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
The presentation will discuss Saudi Post’s transformation journey to SPL (Saudi Post and Logistics), a journey through which Saudi Post aims to become the national champion in postal and logistics solutions, providing added value to customers and linking KSA to the world, as well as becoming the modern logistics arm of KSA commerce and government digitalization.

Panel Discussion

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Mohammed Musa Ali
Director of digital services
Emirates Post
United Arab Emirates

View Bio
Simeon Atkins
Lead industry consultant - e-commerce
Similarweb
UK

View Bio
Krešimir Radošević
Board management executive director
Croatian Post
Croatia

View Bio

Theatre Two Technical Presentations

An overview of sorting technologies

Adil Atiser
Partner, director
Lodamaster ApS
Denmark

View Bio
Lodamaster, a producer of intralogistics equipment, including sorters, is one of the few companies that take pride in working with an open mind when it comes to sorting technology choice. This session will present some classic sorting solutions in the market as well as some of the newer solutions that have arrived. In the dynamic world of postal and parcel, you need to understand your business very well in order to choose the right technology for your operation.

How to add efficiency to the handling of small packages in existing hubs

Brian Hansen
Systems director - logistics systems
Beumer Group
Denmark

View Bio
Practically any item is available online today – and parcel centers are busy. With more small packages to process than ever before, the handling capacity is being challenged, putting strain on the established workflows. So how can CEP operators optimize their small-packet handling? One solution is to look at alternative technology, such as pouch sortation, which fits like a glove in existing production environments where increased sorting flexibility can make a real difference. The added benefits include optimized use of valuable floor space, clever operational use of buffer sequences and much less need for investment in new equipment.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, postal solutions
Atos Postal Solutions
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information — often before a shipment is even sent.

Open parcel locker network: How data science will shift the customer experience

Anna Snitko
Director of product development
Omnic Consulting Group
USA

View Bio
In this presentation Anna Snitko, the director of product development for Omnic Consulting Group, will discuss how data science can be applied to enhance the customer experience for users of parcel lockers.

Digital postage: AI solutions for parcels, returns and letters

Hugh Craigie Halkett
Managing director
Stamp Free Limited
UK

View Bio
The pandemic has revolutionized how we lead our lives. Now more than ever, a consumer’s smartphone is their go-to device for e-commerce, browsing and entertainment. Carriers have had to deal with extraordinary parcel demand, but know that their long-term strategy must be to create an appealing digital presence that sets them apart from the competition. Harnessed correctly, AI can be a game-changer for consumers and carriers alike. In this presentation we share our vision of how the postal and carrier industry will be shaped through the use of AI, enabling a truly label-free, contact-free journey for mail.

Delivery in the age of e-commerce

Maurizio Puppo
Director of strategy and business development
Solystic
France

View Bio
With more than 4,000 pieces of equipment delivered worldwide, Solystic helps the postal and parcel industry meet the unprecedented challenge of e-commerce demands. The Compact Slide Tray has been designed for sorting small packages, Soly mobile robots handle bulky items and the robotic induction solution allows the automation of manual tasks like feeding packets into sorters.

Last-mile balancing act: customer satisfaction, operational excellence and cost

Ulrich Hieber
Sales director, DACH
Scandit
Switzerland

View Bio
The surge in e-commerce and changing peak patterns have left last-mile delivery enterprises battling to meet consumers’ demands and expectations, with quick yet cost-effective delivery options. Retaining market share, achieving operational excellence and satisfying customers is a delicate balancing act. In this session, we’ll explore how to strike the right balance by digitalizing day-to-day last-mile processes and leveraging computer vision and augmented reality technology on smart devices. See examples of how to streamline operations and reduce the total cost of ownership while creating a platform for future innovation and success.

What comes after fleet management? IoT fleet automation!

Kenneth Malmberg
Director, strategic alliances
Ridecell Inc
USA

View Bio
Fleet owners suffer from an overabundance of information from multiple fleet management systems, yet lack the ability to put that information to work for them automatically. Today’s alerts are automated but the actions that typically follow are manual. With a fleet automation platform, you’re able to pick up where fleet management systems leave off. Learn how technology can be used to digitalize fleets and fleet operations; how fleet data can be used to create actionable insights and automated workflows; how to leverage multiple telematics platforms to handle vehicle or driver switching completely through digital means.

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany

View Bio
This presentation will address the banalities that no one thinks about related to last-mile logistics; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as portions of punctuality and a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone; last-mile logistics and psychology.

Did you switch to electric yet?

Silvester Pullman
Sales director
Voltia
Slovakia

View Bio
The presentation will explain how to switch a parcel delivery fleet to electric, with information on charging, available vans and case studies from clients.

How can e-commerce grow sustainably?

Simon Englander
Senior strategy manager
Doddle
UK

View Bio
The pandemic has pushed us toward embracing e-commerce to a much greater extent. But for many people, that has meant unwillingly accepting growth in our carbon footprint. As we plot the path ahead, can e-commerce continue to grow while having a net neutral or even positive impact on our climate? Doddle will present jointly with bpost, covering the latest research on trends, innovations, experiments and methods for driving behavioral change toward more sustainable e-commerce choices.

SwipBox Infinity parcel locker infrastructure in Europe

Kasper Cort
CCO
SwipBox
Denmark

View Bio
In a world where social distance became the new normal and online shopping really exploded, SwipBox experienced major interest in its app-operated Infinity parcel lockers. In this presentation you will be introduced to the journey of the innovative Infinity solution, from it being piloted in Denmark in March 2019 to today where the solution can be found in many countries – an expansion that happened very fast due to high market demand. In Kasper’s presentation there will be deep dives on some of the Infinity markets and interesting findings will be presented to the audience.

Parcel migration to automation: workflow, data flow and optimization

JP Thorpe
Product director - sortation international
BlueCrest
USA

View Bio
The shift from traditional and manual parcel processing to systems that leverage automation requires consideration across all aspects of the organization – people, process, technology, data and more. This session looks at some key drivers that affect the ability of automation to enhance the operation, and explores how workflow mapping holds the key to process optimization.

AI-driven OCR technology to decode CN22/23 forms

Stefan Berndt
Global director - logistics business development
Planet Intelligent Systems
Germany

View Bio
Planet Intelligent Systems offers customers cross-border fulfillment and logistics solutions to reduce returns due to incorrectly formatted and high error rates due to current OCR systems, optimizing import, customs and VAT collection. The company’s OCR technology identifies information on shipping labels such as CN22, CN23, CP75 by using Planet’s ITR technology (Intelligent Text Recognition).

Theatre One Exploring New Frontiers - Navigating the Evolving Digital Landscape - Thought leadership book launch seminar

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

The Covid crisis has broken down the barriers between digital and postal

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio

Boundaryless possibilities for posts

Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Far too many business leaders have difficulty comprehending the staggering speed of digital technology evolution, and this helps to explain why their digital strategies fail. The current pace of innovation and rapid change requires planning for the future rather than designing for today. But these changes affecting modern-day postal operators provide a unique opportunity to reimagine their business model. In this chapter of Derek Osborn’s latest book, Wayne Haubner, chief technology officer at Escher Group, discusses innovation and how with fewer boundaries there are more possibilities for posts. Haubner lays out a compelling argument, asserting that the economic value to the postal operator is in their network. In this chapter, Wayne explains how exponential thinking about technology, combined with the foundation of an agile network, allows postal operators to create an abundant future without constraints.

Postal financial services in times of continuous digital disruption

Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
Many posts consider financial services a ‘nice-to-have’ income generator. They happily welcomed additional foot traffic and traditional transaction income. What now in times of digitization? Should posts go digital? Some have already successfully introduced digital financial services. Do posts really need the burden of maintaining licenses, registration, compliance, ongoing scrutinization by regulators, and expensive, competent, specialist staff to provide digital financial services? It is not too late to move forward. Cooperation with the right partners is key, in combination with providing the right suite of products and services.

Delivery intelligence at the service of a better normal

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio
Postal and parcel companies need to revisit the way they create customer lifetime value. In the post-Covid-19 world, delivering parcels is just not enough in consumers’ eyes. Postal and parcel services are delivering their life, their most essential choices, their health and their leisure time. They are actually delivering billions of consumers’ lifestyles. Continuously responding to changes in different consumers’ lifestyles will define customer centricity in the post-Covid-19 normal. To reach this new and necessary industry milestone, postal and parcel companies must revolutionize the way they engage with their customers.

Panel Discussion - Exploring New Frontiers - Strategic Directions

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio

The digital journey for postal outlets and customer touch points

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio
Postal outlets are a key component in postal logistics networks as touchpoints for private customers. During Covid lockdowns, the importance of parcel shops and postal outlets was again underlined. Like many enterprises, posts have expanded their digital touchpoint offerings with portals and mobile apps, but the entire postal logistics also requires physical interaction. Face-to-face services continue to be an important unique selling point. Postal outlets in combination with digital touchpoints are an important asset. Postal operators have started a digital journey to transform postal outlets. The presentation will give a snapshot of advanced digitization strategies and architectures for postal outlets.

Truly sustainable disruption in the last mile

Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio
Innovation and investment to transform the last mile are happening at a ferocious speed, not only to keep up with ever-increasing volumes but also to help solve mankind’s central problem tomorrow: climate change. This session draws on research with industry experts, technology innovators, policymakers and regulators to delve into two concepts that should now feature in the last mile for everyone’s benefit.

Presentation to be advised

Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

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Navigating the Evolving Digital Landscape – Innovations and Opportunities

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

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Alberto Pereira
EMEA channel business manager
BlueCrest
UK

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Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

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Thursday 14 October


Theatre One Developments in e-commerce, logistics and supply chain

This session will focus on the following topics: updates from marketplaces and web shops, first mile to last mile – and returns, who owns the customer – basket to delivery, the battle for business, e-commerce value chain and ecosystem – added value services, warehousing, picking and packing.

Embracing e-commerce with integrated first- and last-mile delivery

Daniel Starkey
Client director
Escher Group
Ireland

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E-commerce adoption, and subsequent parcel growth, continues to skyrocket. Research from KPMG shows the primary reason people shop online is the ability to do so 24/7. Combined with McKinsey’s forecast that e-commerce will fuel an €8T retail opportunity by 2025, there is no better time in the history of the postal industry to make parcel delivery faster, more efficient, and profitable for posts. And the best way to do this is to plug first- and last-mile delivery services right into global e-commerce networks. In this informative presentation, attendees will discover the value of seamlessly integrating their postal delivery networks into retailer and e-commerce networks around the world. When the delivery and return of purchases becomes a simple, convenient, and low-cost extension of the online purchase and return experience, posts, retailers and customers win. Attendees will also learn how first- and last-mile delivery can become more streamlined, efficient, and profitable, backed by a highly customer-centric, low-cost, retail network.

Get the basics right for customer service in e-commerce delivery

Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

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The presentation will discuss the landscape and trends in parcels and e-commerce. It will also explore customer service, operations excellence, the value discipline model (T&W) and enablers for good customer service.

Dynamic and integrated line haul optimization

Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

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PostNord has undertaken many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task now is to optimize line haul planning at PostNord Sweden, utilizing dynamic planning and AI skills to achieve cost savings. Listen as PostNord shares experiences, considerations and results so far. PostNord is currently optimizing line hauls between 11 terminals with more than 1.8 million kilometers driven every month.

Transport asset optimization - the way to rightsize network capacity

Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

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These days parcel volumes are at an unprecedented high and as a result, sorting and distribution capacities are under tremendous pressure. Investments and implementations in higher capacity are well underway, and now it is time to secure efficient use of the added capacity to keep production costs low, increase earnings profitability and improve competitive edge. Optimizing transport capacity and asset utilization with IoT/autoID technology that provides good, reliable, real-time data through touchless scanning of assets and parcels provides new and unprecedented visibility that enables considerable transport and asset cost savings and contributes to Co2 reductions.

The need for speed in low-density areas

Jacob Johnsen
Site manager
Danx AS
Denmark

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The further people are from logistics centers, the more important it becomes to have a fast and trustworthy delivery network. In the Nordic countries, automotive spare parts are sent as air cargo from large distribution centers, which is not done elsewhere. Learn about the challenges of ensuring fast delivery in northern Scandinavia, where huge distances, snowy and stormy landscapes and limited road networks are common. Find out how to set up a network with numerous terminals, PUDOs and stock locations over a vast area across several countries.

Nothing moves without the right data - your competitive advantage

Martyn Noble
CEO
Hurricane Commerce
UK

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In today's increasingly regulated and complex world of cross-border e-commerce, commercial success depends on having the right data. Events such as the launch of the EU's Import One-Stop Shop and the US STOP Act have meant that advance electronic data (AED) on consignments is mandatory. Any failure to provide complete and valid data results in extra costs, delays at customs, poor efficiencies and customer dissatisfaction. This presentation will look at the challenges facing the parcel and postal industry and detail what best-in-class data looks like - and, crucially, how it can give postal operators and carriers a competitive advantage.

How can AI extend the global reach of e-commerce?

Matt Furneaux
Commercial director
Loqate | GBG
UK

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Early in the pandemic, online shopping grew at levels analysts had forecast for the next few years. Mature e-commerce markets may have cooled as stores reopen, but markets in Latin America and Southeast Asia are creating attractive cross-border opportunities for online retailers. But how do you reach these newly online customers when addressing systems are less developed and often reliant on local knowledge or even directional information? Learn how Loqate is developing AI and machine learning solutions using real-world location data to learn how consumers communicate location locally and bridge the data gap.

Panel Discussion

Matt Furneaux
Commercial director
Loqate | GBG
UK

View Bio
Daniel Starkey
Client director
Escher Group
Ireland

View Bio
Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

View Bio
Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

View Bio
Jacob Johnsen
Site manager
Danx AS
Denmark

View Bio
Martyn Noble
CEO
Hurricane Commerce
UK

View Bio

Theatre One The convenience strategy for the competitive last mile

This session will discuss the following themes: PUDOs, parcel lockers, home delivery, operational optimization and cost management, the pros and cons of regulating the last mile, and what will be the new normal.

Moderator

Gavin Macrae
Chairman
Postal & Logistics Consulting Worldwide (PLCWW)
UK

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Community mailboxes – challenges and opportunities

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

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Small and medium-size posts are confronted with an expensive last-mile network with high fixed costs and rapidly declining, hugely expensive, mail and letter deliveries. Community mailboxes (CMB) are an interesting alternative to reduce the fixed cost and increase delivery standards. In 2015, Cpost International decided to go this route. This presentation is about the challenges and opportunities of CMBs, with actual solutions and examples.

PUDO in 2021

Mike Richmond
Chief commercial officer
Doddle
UK

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As e-commerce markets mature, PUDO is increasingly moving up the list of carrier priorities. This presentation explores how PUDO is being best exploited by the leading online merchants and parcel carriers globally, and gives some advice on how to build a PUDO strategy.

Re-imagining the retail network

Kevin Seller
VP of sales
Escher Group
Ireland

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The rise in ecommerce has dramatically changed the retail landscape forever. Online purchases are up, while retail foot traffic is down. And this has created a unique opportunity for Posts to step in and partner with retailers and etailers to get online purchases into the hands of customers, faster. But to capture the full benefits of ecommerce, Posts will need to expand their retail network. This presentation will discuss how Posts can utilize advances in PUDO, smart parcel lockers, in-branch self-serve tablets or kiosks, and supporting innovations to create a modern, customer-centric network ideally suited to help Posts thrive in the current retail environment. While there are many challenges across the postal retail landscape such as the USO mandate that even keeps unprofitable post offices from closing, designing the retail network in this way will bring far greater benefits for Posts. With increased network access and more postal service touch points, Posts can offer a far more convenient customer experience, insulate against competitive threats, increase revenue and position themselves for greater growth in the years ahead.

Last mile framework

Thomas Kountouris
Last mile expert
Inspire E.E.
Greece

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Delivery is not a service, it is a product. Last Mile Framework orchestrates complex ecosystems that require dynamic configuration and transformation (including facility location, fleet composition, governance modes, type of service, orchestration and routing). Last Mile Framework has three main targets: reduce/minimize the overall cost of distribution (by exploring the impact of integrating collection delivery points on the overall design characteristics and cost performances, and exploring the case of urban trans-shipment in the mobile-depot-based operations, e.g., mobile warehouse/cargo-bike case); reduce the overall transit time; offer ‘delivery’ customer experience as a product.

In-home delivery is becoming sought after in Austria

Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

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Marc Sarmiento
Head of research and innovation
Austria Post
Austria

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Since July 2011, Austrians have been testing the in-home delivery service of Austrian Post, called Vorzimmer Zustellung. Nuki, an Austrian smart access company, is providing smart access for mail carriers with its Smart Lock. The mail carriers have access tokens on their handhelds. The customers receive notifications and can watch via indoor cameras while their parcels are delivered.

Back to basics: improve your customer experience while reducing costs

Scott Spitler
Director
FarEye
USA

View Bio
As demand for faster fulfillment surges, the sweet spot where customer experience meets cost-efficiency gets smaller. Ballooning trip volumes, LTL capacity crunches, increasing fuel consumption, lack of driver availability and the need to scale self-service type delivery models pose significant operational challenges for 3PLs/carriers. This presentation will explain how to personalize the delivery experience by offering slot-based deliveries/returns and generating accurate ETAs; best practices to optimize fuel consumption, create multi-drop delivery routes and scale delivery operations; gain insights into efficiently orchestrating two-person and white-glove deliveries; learn how enterprises are leveraging ‘visibility’ as a competitive advantage.

Economic analysis of public and private lockers

Juan Lozano
CEO
Sistemas Kern
Spain

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The basis of the presentation is an analysis of network-agnostic public lockers versus residential lockers in residential complexes. Juan Lozano will demonstrate the different variables affecting both models, such as capillarity, economic efficiency, environmental impact, integration with e-commerce, barriers to the installation of terminals, as well as integration with courier companies and customer loyalty.

Panel Discussion

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

View Bio
Mike Richmond
Chief commercial officer
Doddle
UK

View Bio
Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
Thomas Kountouris
Last mile expert
Inspire E.E.
Greece

View Bio
Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

View Bio
Kevin Seller
VP of sales
Escher Group
Ireland

View Bio
Juan Lozano
CEO
Sistemas Kern
Spain

View Bio

Pre-recorded presentations from speakers unable to attend in Vienna

These presentations are from speakers who were selected for the conference but were unable to attend. They are listed here and will be available for streaming during the live conference and for three months after the conference.

Smart mailboxes and drones for contactless deliveries during Covid-19

Brandon Pargoe
CEO
AirBox Technologies
USA

View Bio
AirBox Technologies presents the first smart mailbox solution, offering contactless deliveries by truck or drone, and automating the last mile for good.

Presentation to be advised

Padmagandha Mishra
Course director
Asian Pacific Postal College
Thailand

Modernizing retail at the post

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

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Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
In 2019, Canada Post began a large transformational initiative to revolutionize the hardware/software at its 5,000+ retail outlets to support the evolution of the organization’s retail network to align the growing parcel business and ensure flexibility to adjust for changing business and consumer needs. The program prioritized the customer experience and used a mandate of simplification in each step of the process. The program comprised over 200 team members and leveraged an off-the-shelf software system as well as the latest POS hardware, released in January 2021. Despite the impact of the pandemic, the project continued its scrum agile development in an Azure cloud infrastructure and the new solution launched in May 2021.

The first step of the last mile: intelligent sorting

Hendrik Thamer
Co-founder.CEO
Cellumation GmbH
Germany

View Bio
Logistics is exploding and will more than double again in the next five years from 103 billion packages (2019) to 220-226 billion packages (2026) worldwide. The last mile is the most cost-intensive part of the delivery and consumes 53% of all costs. We have been developing innovative solutions for efficient material flow since 2017. Software-based material handling technology makes it possible for us to sort parcels automatically and distribute them along intelligently planned routes in the smallest possible space for urban micro sortation hubs. From there, parcels are delivered by climate-neutral micro vehicles. Everyone benefits: logistics, environment and urban traffic.

Correos’s e-commerce solutions: how to bring e-commerce closer to SMEs?

Cristina Cid Gil
Deputy director of digital transformation
Correos
Spain

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Correos is committed to offering digital solutions as an answer to increasingly digital consumption habits. Since 2014 Correos has provided several e-commerce solutions to help SMEs expand their sales channels both nationally and internationally. Correos offers several solutions for customers to shift their business online: from creating webpages or apps that enhance their online visibility, to convenient solutions for returns management. By offering guidance and support on the use of digital tools and e-commerce for all aspects of cross-border trade, Correos brings e-commerce closer to its customers.

The ‘DNA’ of Strategy

John Acton
Managing partner Europe
DPI
UK

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Leadership for the 21st century

Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Where are we heading after the pandemic? What does it take – in terms of vision, strategy and culture – to not only survive the worst economic downturn in a century but also use the end of the pandemic as a springboard to success? this presentation offers a fresh take on leadership for the post-pandemic era. it will cover resilience, example (as in ‘leading by’), adaptability, societal cohesion, hope – and the potential of science and emerging technologies from decentralized pandemic management to postal de-fi (decentralized finance) to quantum computing.

Small EVs, large gains

Christian Jansen
CTO
Gaius Automotive Inc
Taiwan

View Bio
More people are ordering small packages online, pushing last-mile deliveries to grow 78% by 2030. The logistics industry therefore needs to integrate different models of vehicles into its fleets to meet rapidly rising demand. Research indicates that small, agile, L-class vehicles are next-generation delivery vehicles that can truly maximize delivery efficiency. With the rigors of urban transport in mind, Rapide 3 is designed to be functional and agile thanks to its large payload and unique tilting system. With an 800-liter cargo box and a range of 105km, the vehicle will be an essential upgrade to fleets.

Digital transformation of Jordan Post

Suhair Wraikat
Head of international relations
Jordan Post
Jordan

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Jordan Post has a vision to become the most trusted company for delivering traditional and digital services with high quality and affordability in Jordan. It has introduced online postal services such as track and trace for postal items via the Jordan Post website and chatbots to help customers with their postal questions; the JoPost interactive platform – a mobile application covering postal services and new services, including the provision of virtual mailboxes; easy access to financial services as an agent of Western Union, MoneyGram, Ria and Urimet; the eFAWATEERcom bill payment services electronic system; an agreement with IrisGuard to offer a service for refugees. The presentation will also discuss Jordan Post’s plans for the future, including pilot projects to provide online transactions at 100 ATM systems in post offices; a shipping website for e-commerce fulfillment; a brand-new e-commerce platform for the sale of stamps, booklets, postcards and collectibles.

Establishing and expanding your smart locker business in the USA

Rudy Rudolph
VP business development
H&M Recruiting Group
USA

View Bio
It’s time to establish and expand your smart locker business presence in the USA: find new clients, establish long-term relationships, increase market share, immerse yourself in trend-setting sectors and categories. You already have the products, services, technology and passion, but how do you find the experienced and talented staff to action your initiatives? Come join our session, where we will discuss how our executive search and recruitment firm connects premier ‘perfect fit’ smart locker candidates and companies in the US and Canada. Topics will include establishing hiring objectives, identifying and qualifying candidates, research, job descriptions, résumés, interviews, onboarding and offers.

Making same-day deliveries profitable using technology

Dhruvil Sanghvi
Chief executive officer
LogiNext
USA

View Bio
With companies like Amazon and Walmart offering same-day deliveries, it is critical for traditional companies to provide the same, yet remain profitable. Discover the trade secrets of these technology-based companies that help them break prices for deliveries yet sustain and become profitable. Also, find out about the latest delivery tech available in the market, and how to evaluate and implement it for organizations where change management is a challenge. Also, listen to some real-world stories about digitalization and how smaller companies are measuring up against these delivery giants.

Heterogeneous robot fleet and the need for interoperability

Aldus von der Burg
CEO and founder
Meili Robots
Denmark

View Bio
The presentation will discuss the most interesting trends in the robotics industry and how they are shaping the current and future markets within the industry. It will explain what interoperability is and why it is becoming increasingly important to be aware of its effects in warehouse operations with robots. It will also outline possible solutions available on the market that enable businesses to use their mobile robot fleets to their full potential.

Post Fiji diversification strategy – sustainability of postal business during Covid-19

Dr Anirudha Bansod
Chief executive officer
Post Fiji Pte Ltd
Fiji

View Bio
Consumer behavior all over the world has changed drastically. The way consumers use written communication has moved from the manual to digital mode. This change from manual communication has heavily affected postal revenue. Some developing nations adopted digitization in their operations rapidly. However, they and the least developed nations could not embrace this change in a timely manner, resulting in turmoil within the postal business. When the Covid-19 pandemic hit the world, including the Pacific region, lockdown, containment zones and a standstill at international borders further affected Post Fiji’s revenue due to the difficulties with overseas mail, parcels and EMS deliveries. This led to an 82% loss in revenue. The major concern was how to sustain the postal business, keep delivering services to the community and pay staff salaries on time. As a CEO, I thought of using a diversification strategy. One of the challenges we have faced is the culture and mindset of the executive team, management and staff who are tuned to the traditional postal services. We undertook intensive culture change measures. As we know, change is not easy. However, we ensured that at least top management and middle management embraced the change and adopted new norms. We diversified some of our products, launched unconventional new products like groceries, implemented home delivery of parcels, and strengthened the e-commerce platform. This diversification strategy worked well along with capacity building. We improved resources for those services, where we found opportunities to grow and prosper. The results are amazing and we survived the Covid-19 pandemic not only in a sustainable way but with a substantial profit margin.

Dynamic optimization at scale – lessons from the field

Tien-Ti Mak
Co-CEO
Premonition.io
Australia

View Bio
Many have tried to apply real-time dynamic optimization within the last mile. It is a challenging task and many projects have failed to meet expectations or failed to scale beyond an initial POC. We will share pragmatic lessons learned on how to apply this technology effectively at scale across nationwide fleets making hundreds of thousands of deliveries per day. We will debunk myths and share tips from doing this over the last six years, from getting the technology right all the way to driving the business/people change needed for success.

Europe-Russia cross-border market: features of supply chains development and transformation

Georgy Alikoshvili
Deputy CEO for international business
Russian Post
Russia

View Bio
• Global e-commerce is increasing its share in retail as a sales channel. Russian e-com showed growth of up to 69% in 2020, with its share as a sales channel having increased to 10%. Over the last four years, e-commerce in Russia has shown impressive behavior and is forecast to grow by about 30% in 2021-2024. The presentation will discuss: Europe-Russia trade relations, including e-commerce and cross-border statistics; the way the pandemic and Brexit have created fast and flexible change in supply chains for delivery from Europe; how continuous Asia-Europe traffic was maintained during the pandemic and lockdowns; China as the EU’s biggest trade partner; changes in cross-border legislative regulations in Russia, with logistics solutions to develop bilateral e-commerce, maintain the share in the Russian market and favorably compete with Chinese and Russian retailers.

Guiding traditional postal products to commercial channels

Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

View Bio
The presentation will explain how to influence traditional postal organizations to consider new-age commercial channels and position postal products to compete with express providers. It will outline some of the challenges and solutions during this journey.

The minimal viable company: survive ransomware and IT disaster

Michael Linke
Enterprise architect
T-Systems/Deutsche Telekom
Germany

View Bio
For many years, the IT threats for logistics providers lay within their own premises and were determined by IT management’s processes and tight budgets. This has changed: within a hyperconnected logistics world, the threat of ransomware encryption of drives, file shares and servers, both in the data center and on-premises, is a reality. Old-fashioned ‘lame’ topics like backup and restore (of uninfected data!) are now back on the IT logistics table in order to survive – with a minimal viable company (MVC).

Growing the growth: print in the e-commerce marketing mix

Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
The pandemic has been transformational for the e-commerce industry. But with audiences at home, it has been equally transformational for direct marketing, with e-commerce brands realizing the opportunity that print offers to cut through and deliver astonishing results. At Whistl, our growth strategy is in e-commerce packets and fulfillment but our traditional direct marketing channels – direct mail and door drops – are the channels that our customers use to grow their growth. With radical changes imminent in digital marketing – e-privacy and a cookieless future – print has never been more relevant.

Enabling safe food flows to reach more consumers globally

Katsuhiko Umetsu
Executive officer
Yamato Transport Co Ltd
Japan

View Bio
Olivier Tsalpatouros
Senior director regulatory and global affairs, deputy chief compliance officer
DPDgroup
France

View Bio
Two majors in cold chain delivery, Yamato and DPD Group, jointly founded Fresh Pass, an international cold chain alliance for last-mile delivery based on ISO 23412:2020. Fresh Pass brings together a global network of partners while ensuring end-to-end temperature control, food safety, hygiene, international industry regulation and standards compliance. The objective of this alliance is to provide an optimized and transparent cold chain delivery network that connects food producers and consumers worldwide. This presentation will outline the core principles of Fresh Pass and the development opportunities.

Please note: this conference program may be subject to change

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