Conference Program




Day 3: Thursday, October 20

Room A Small post perspectives
09:00 - 10:30

Traditionally in these conferences topics are covered by speakers from medium or large parcel or postal businesses. This session aims to provide the opportunity to hear from leaders of smaller businesses in the sector with their unique and different perspectives, from four different continents.

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Qatar Post – digital transformation journey

Hamid Sadiq
Chief information & digital officer
Qatar Post
Qatar
The postal sector and business operators worldwide have been going through different stages of modernization and reacting to shifting priorities which have accelerated in 2020 due to the COVID-19 pandemic advancing forecast E-commerce growth by 3-4 years. Technology & the new digital era are clearly playing an important role in shaping the postal operation's future, reflecting customer demand. Qatar Post's robust strategy launched in 2016 assisted in introducing new services during the peak pandemic period; The Company successfully became an extended arm for the government & local businesses in supplying essential needs to the nationals & residents of Qatar.

A digital transformation in the supply chain

Hayk Karapetyan
CEO
HayPost
Armenia
Is it possible to transform an organization with 800 postal offices in 550 locations all around the country into a business entity operating on an effective business model that provides not only financial stability but also growth, with favorable conditions for necessary investment? Moreover, is it feasible to tackle the respective issues related to maintaining the infrastructure and current job positions in line with the social responsibility assumed by the company? The presentation highlights the following priority aspects: crisis management and reshaping strategy, and rebranding and repositioning based on a customer-centered business.

Challenges of Government employees culture and productivity

Anirudha Bansod
CEO
Post Fiji
Fiji
As businesses transforming rapidly with use of technology and simplification of work, the people behind machines are not changing the way technology transformed. The gap between human talent, skill and delivery is not matching with high tech equipments we are using in our business.

Challenges of Parcels delivery during war time. How FHD Ukraine succeeded

Elena Yarovenko
Founder/owner
FHD Ukraine
Ukraine
After the 24th of February for most businesses in Ukraine, there were more reasons to quit, rather than to proceed, and this question stood up in front of our company as well. The key issues in making the decision were as follows: our staff, our partners abroad, and the operation of legal customs services. As we got all the positive feedbacks, we started to search for new solutions, as we understood the high importance of our work, especially during those days. We have succeeded, and as a result already in March, we delivered up to 300 parcels across the country.

Panel Discussion

Hamid Sadiq
Chief information & digital officer
Qatar Post
Qatar
Hayk Karapetyan
CEO
HayPost
Armenia
Anirudha Bansod
CEO
Post Fiji
Fiji
Elena Yarovenko
Founder/owner
FHD Ukraine
Ukraine
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Break

Room A The Conference Debate
11:10 - 12:40

What have been the strong messages in the conference? What are the immediate imperatives for the sector to address? What were the most surprising or interesting things that you heard or observed? What are the key insights or ‘take aways’ from the conference? What was not discussed enough or at all? This final session will be a moderated panel discussion to address all these questions and more. Come and debate with experienced industry experts and help to set the agenda for next year!

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

Lunch