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Workshop: Escher Group on Customer Engagement
Escher

With continued growth in e-commerce and huge increases in parcel volumes, postal operators are now under more pressure than ever to keep up with ever-changing demands and rising customer expectations. And while posts are adapting, they must continue to grapple with cost control, improving first-time delivery rates, parcel storage, holiday peak turnaround, and more.

In an environment like this, first-mile and last-mile problems are magnified, leading many forward-thinking posts to focus on the retail side of their business. With a customer-first mindset, posts are implementing technology-led customer engagement strategies to help them maximize the massive opportunity in the parcels market, turning their first-mile and last-mile challenges into a sustainable competitive advantage.

Escher’s team of experts will be at Parcel+Post Expo 2019 to equip postal leaders with proven strategies and the latest best practices required to tackle today’s most pressing first-mile and last-mile challenges.

In a one-of-a-kind workshop, participants will gain valuable insights into how adding pick-up and drop-off (PUDO) locations to their retail networks can alleviate first- and last-mile pressures, reduce costs and enhance the customer experience. From building a strong PUDO strategy and identifying the best technology,
to choosing the right agent networks and deployment, to collaborating with partners, this comprehensive PUDO workshop is a must for every postal professional.

In addition to the workshop, Escher will also showcase its soon-to-be-released PUDO bundle solution – a solution built on the company’s powerful purpose-built customer engagement platform that handles billions of mission-critical transactions for 35 posts around the globe each year. Escher will also provide a sneak peek of a large postal operator in the process of leveraging this same cross-platform technology for its PUDO network.

"Postal leaders around the globe rely on the Escher platform to deliver exceptional quality of experience, expanding and deepening points of engagement to meet customers on their terms," explains Melroy Coelho, Escher's director of marketing. "With Escher, every customer interaction happens exactly as intended, across every channel, service, engagement mode and physical location. Escher enables posts to serve customers at new levels of speed. Posts can now deploy new physical touchpoints at short notice, streamline day-today operations, and accelerate the rollout of new products and services – including third-party offerings. Escher’s continuous stream of platform advancements means posts can innovate quickly and always stay ahead."

Booth: 1435

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