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Workshop: Escher Group on Customer Engagement

With continued growth in e-commerce and huge increases in parcel volumes, postal operators are now under more pressure than ever to keep up with ever-changing demands and rising customer expectations. And while posts are adapting, they must continue to grapple with cost control, improving first-time delivery rates, parcel storage, holiday peak turnaround, and more.

In an environment like this, first-mile and last-mile problems are magnified, leading many forward-thinking posts to focus on the retail side of their business. With a customer-first mindset, posts are implementing technology-led customer engagement strategies to help them maximize the massive opportunity in the parcels market, turning their first-mile and last-mile challenges into a sustainable competitive advantage.

Escher’s team of experts will be at Parcel+Post Expo 2019 to equip postal leaders with proven strategies and the latest best practices required to tackle today’s most pressing first-mile and last-mile challenges.

In a one-of-a-kind workshop, participants will gain valuable insights into how adding pick-up and drop-off (PUDO) locations to their retail networks can alleviate first- and last-mile pressures, reduce costs and enhance the customer experience. From building a strong PUDO strategy and identifying the best technology,
to choosing the right agent networks and deployment, to collaborating with partners, this comprehensive PUDO workshop is a must for every postal professional.

In addition to the workshop, Escher will also showcase its soon-to-be-released PUDO bundle solution – a solution built on the company’s powerful purpose-built customer engagement platform that handles billions of mission-critical transactions for 35 posts around the globe each year. Escher will also provide a sneak peek of a large postal operator in the process of leveraging this same cross-platform technology for its PUDO network.

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Future show: Parcel+Post Expo 2020, 13-15 October 2020, Hall 8, Vienna, Austria