Speaker Details

Speaker Company

Christopher Kernahan

Christopher has over 15 years of consulting experience with major organizations across the US, Europe and Australia, and has led profit improvement programs for clients across freight and logistics, banking, insurance, energy and retail. Christopher’s teams have designed and implemented major network and cost transformation programs, developed solutions for understanding and acting on profitability insights, and continually delivered data-driven profit improvement, acting as trusted commercial partners for senior business leaders around the world.

Presentation

Leverage your data to become an e-commerce shipper of choice

Covid-19 accelerated the shift from B2B to B2C and generated significant growth in e-commerce parcel volumes, bringing with it changes in freight and delivery profiles, as well as customer expectations. While operationally challenging, surging volumes represent a major opportunity for operators to grow profitable parcel businesses. To capture these opportunities, operators must better leverage their operational and customer data to accelerate their transformation programs and adapt to evolving customer preferences. We will share our frameworks and methodologies developed through years of industry experience to design and deliver data-driven network transformations, capture volumes and become an e-commerce shipper of choice.