Parcel+Post Expo Conference Program




Day 1 - Monday 11 October


Universal Postal Union World Leaders Forum

The Universal Postal Union (UPU) World Leaders Forum will take place on Monday, October 11, 2021, at Parcel+Post Expo in Vienna, Austria.

The annual forum will be the first major international postal leadership conference to meet after the 27th Universal Postal Congress and since the start of the global pandemic. Organized under the theme ‘One Ocean – Many Currents’, it will focus on the key role that the postal sector plays in facilitating sustainable global trade. The one-day event will bring together perspectives from postal leaders around the world, who will talk about the main business drivers, trends and sources of growth, including a keynote on global trade. As the forum will take place just before the 26th United Nations Climate Change Conference (COP26), another important session will address the response and responsibility of the postal sector in tackling climate change. This forum will be a unique opportunity to hear and meet with global industry experts and catch up on important networking that you may have missed during the pandemic.


Day 2 - Tuesday 12 October



Theatre 1 Getting Together Again

Getting Together Again

Tony Robinson
Founder and CEO
Parcel & Post Expo
UK

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Theatre 1 Keynote Speech

Welcome to Vienna - from Austria Post

Peter Umundum
Member of the board
Österreichische Post AG
Austria

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Theatre 1 Lessons learned from the pandemic

Themes covered in this session include the implications of the pandemic for postal strategy and operations, managing the continuing growth in parcel volumes, managing parcel growth alongside letter decline, adapting the retail network to the new demands.

A look backward and forward at the impact of the global pandemic

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA

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Over the past 18 months, the e-commerce market has experienced a huge shift in consumer buying and accelerated growth at a rate few expected or planned for. During this session, we will explore the impact of the global pandemic and how it is changing consumer behavior. As consumer habits change, this is influencing every aspect of e-commerce, including marketplaces, D2C, brand loyalty, logistics and returns. This has placed an emphasis on technology players – such as Stamps.com’s family of technology brands – and their ability to quickly and efficiently provide the tools necessary for the changes being experienced by the industry.

The future is post! Exploring new frontiers

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

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We are on the verge of technological, legal and behavioral revolutions. Postal operators have been forced to speed up their digital transformation. The health crisis has accelerated the development of their new phygital services. This ‘phygital’ refers to all the techniques and processes needed to facilitate connections of physical entities and e-commerce activities. During this presentation we will go through the evolutions in all domains and in particular explore the new frontiers between the digital and postal worlds.

Post Pandemic Partnerships in the Postal Sector

Alexander Shchekotin
CPO
PostPlus Group BV
Estonia

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Why Do We Love Postal World? The global postal network is one of the greatest achievements of humanity. Probably, it is an eighth Wonder of the World. Just gazing at and cleaning dust from it will not make it eternal. Let us talk about how to move Posts into a true trade facilitation.

The transformation of Emirates Post into a local and global e-commerce logistics provider

Peter Somers
CEO
Emirates Post
United Arab Emirates

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The description of the scope of this presentation will be added shortly.

Panel Discussion

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA

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Jack Hamande
Executive board member
BIPT - ERGP
Belgium

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Peter Somers
CEO
Emirates Post
United Arab Emirates

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Alexander Shchekotin
CPO
PostPlus Group BV
Estonia

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Theatre 1 The convenience strategy for the competitive last mile

This session will discuss the following themes: PUDOs, parcel lockers, home delivery, operational optimization and cost management, the pros and cons of regulating the last mile, and what will be the new normal.

Community mailboxes – challenges and opportunities

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

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Small and medium-size posts are confronted with an expensive last-mile network with high fixed costs and rapidly declining, hugely expensive, mail and letter deliveries. Community mailboxes (CMB) are an interesting alternative to reduce the fixed cost and increase delivery standards. In 2015, Cpost International decided to go this route. This presentation is about the challenges and opportunities of CMBs, with actual solutions and examples.

PUDO in 2021

Mike Richmond
Chief commercial officer
Doddle
UK

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As e-commerce markets mature, PUDO is increasingly moving up the list of carrier priorities. This presentation explores how PUDO is being best exploited by the leading online merchants and parcel carriers globally, and gives some advice on how to build a PUDO strategy.

Growing the growth: print in the e-commerce marketing mix

Mark Davies
Managing director
Whistl Doordrop Media
UK

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The pandemic has been transformational for the e-commerce industry. But with audiences at home, it has been equally transformational for direct marketing, with e-commerce brands realizing the opportunity that print offers to cut through and deliver astonishing results. At Whistl, our growth strategy is in e-commerce packets and fulfillment but our traditional direct marketing channels – direct mail and door drops – are the channels that our customers use to grow their growth. With radical changes imminent in digital marketing – e-privacy and a cookieless future – print has never been more relevant.

Reimagining The Retail Network

Kevin Seller
VP of sales
Escher Group
Ireland

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The rise in ecommerce has dramatically changed the retail landscape forever. Online purchases are up, while retail foot traffic is down. And this has created a unique opportunity for Posts to step in and partner with retailers and etailers to get online purchases into the hands of customers, faster. But to capture the full benefits of ecommerce, Posts will need to expand their retail network. This presentation will discuss how Posts can utilize advances in PUDO, smart parcel lockers, in-branch self-serve tablets or kiosks, and supporting innovations to create a modern, customer-centric network ideally suited to help Posts thrive in the current retail environment. While there are many challenges across the postal retail landscape such as the USO mandate that even keeps unprofitable post offices from closing, designing the retail network in this way will bring far greater benefits for Posts. With increased network access and more postal service touch points, Posts can offer a far more convenient customer experience, insulate against competitive threats, increase revenue and position themselves for greater growth in the years ahead.

Last Mile Framework

Thomas Kountouris
Last Mile Expert
Inspire E.E.
Greece

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Delivery is not a service, it is a product. Last Mile Framework orchestrates complex ecosystems that require dynamic configuration and transformation (including facility location, fleet composition, governance modes, type of service, orchestration and routing). Last Mile Framework has three main targets: reduce/minimize the overall cost of distribution (by exploring the impact of integrating collection delivery points on the overall design characteristics and cost performances, and exploring the case of urban trans-shipment in the mobile-depot-based operations, e.g., mobile warehouse/cargo-bike case); reduce the overall transit time; offer ‘delivery’ customer experience as a product.

In-home delivery is becoming sought after in Austria

Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

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Since July 2011, Austrians have been testing the in-home delivery service of Austrian Post, called Vorzimmer Zustellung. Nuki, an Austrian smart access company, is providing smart access for mail carriers with its Smart Lock. The mail carriers have access tokens on their handhelds. The customers receive notifications and can watch via indoor cameras while their parcels are delivered. After the testing phase in the second half of 2021, the service will be rolled out by Austrian Post.

Panel Discussion

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

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Mike Richmond
Chief commercial officer
Doddle
UK

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Mark Davies
Managing director
Whistl Doordrop Media
UK

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Thomas Kountouris
Last Mile Expert
Inspire E.E.
Greece

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Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

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Kevin Seller
VP of sales
Escher Group
Ireland

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Theatre 2 PIP Innovation & Startup Day

Panel Discussion - Closer, Faster and Convenient - reinventing the last mile

The last mile is considered to be complex, costly and polluting. The customer experience is a key success factor, but at what price? Is it possible to get closer to customers, deliver faster and environmentally friendly, and increase at the same time the customer experience? Postal and express companies are changing their business models with exactly that objective. What has been considered contradictory is probably a perfect match. Delivery success with intelligent PUDO solutions, in-home delivery, ship-from-store business models, or exchange of tracking information with customers are just a few examples of how the last mile gets more efficient, enhances customer convenience and reduces the environmental footprint. Let's talk about the new era of last mile delivery!
Brody Buhler
Chief Executive Officer
Escher Group
USA

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Panel Discussion - The Digital Post

Posts no longer anticipate the digital changes which are transforming our society and industries, including the postal sector. The postal sector is already living in Industry 4.0 and has become, in several areas, a pioneer of innovative technologies. Panel 1 (40 min) with startups & innovative suppliers Ali Özyigit, CEO PixoAnalytics Robert Dohrendorf, CEO Graphmasters Santosh Gopal, CEO Ship2MyID Panel 2 (50 min) with carriers & postal operators Panellists will be announced soon
Santosh Gopal
CEO
Ship2MyID
USA

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Robert Dohrendorf
President and CEO
Graphmasters
Switzerland

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Ali Özyigit
Chief Executive Officer
PixoAnalytics
Germany

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Theatre 2 PIP Startup Competition - Startup Pitches - First & Last Mile

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

Kardinal

Kardinal’s solution is a radically new approach of sectorization. The algorithms at the heart of the solution use historical data and Machine Learning to define the appropriate sectors and fleets, taking into account the seasonality of the activity, its evolution and its geographical distribution.

Nundi

nundi has developed a parcel delivery network without assets by recruiting pick-up points and independent runners and combining them with local express carriers and logistic players. Any parcel can be fully tracked all the way from the shipment departure point through to arrival with the recipient, and this even if the parcels pass through several different hands and companies.

SmartAddress

75% of the world is badly addressed, and more than a billion people don’t have a formal address. SmartAddress has developed a software solution to fix this problem globally. Where addresses don’t exist, SmartAddress gives instant addresses. Where addresses do exist, SmartAddress makes them smarter.

Theatre 2 PIP Startup Competition - Startup Pitches - Processes, Digital & Data

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

qboid

qboid reduces inefficient use of space in warehouses, packaging, and shipments, by gaining fundamental perception of shape and dimensions of things that we store and ship. The benefit is both economic (lower cost per unit storage, or unit shipment) and environmental (less plastic/foam/etc).

AllRead

AllRead Machine Learning Technologies - MLT is a Spanish company in the Smart Logistics ecosystem, dedicated to the identification, traceability, and monitoring of assets in operational processes. It can spot and read handwritten and printed zip codes on letters and packages, that were rejected by other reading solutions.

Tradler

Tradler focuses on improving employee experience by recognising daily contributions of every single individual. Employees receive points instantly for their achievements, efforts, which they can later exchange for a gift of their choosing. Pulse surveys and productivity metrics provide managers the data and actionable insights which allows them to give the right attention to the right person at the right moment.

Theatre 2 PIP Startup Competition - Startup Pitches - eCommerce, Retail & Cross-Border

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

Hurricane

Hurricane Commerce’s technology is enabling clients to achieve seamless cross-border eCommerce trade in the face of growing compliance challenges including Brexit, Import One Stop Shop (IOSS) and US STOP Act. One single call can perform the cross-border functions of duty and tax calculation, prohibited and restricted goods screening and denied parties screening, presenting data back in real-time.

R-Create

Reusable packaging is a hot topic, but most attention is concentrated on best choice of “hardware” (bag, box etc) and communication to the consumer. R-Create defines itself as the missing link in turning the circular model into a scalable one with a platform that allows e-commerce stores to access packaging-as-a-service.

Countercheck

Countercheck is building a counterfeit package catching software to help brands protect their IP by blocking the route to market for counterfeit goods. Countercheck cross-references every parcel at the point of sortation, and when it finds a counterfeit parcel, it is sideloaded, analysed, and forwarded on to the authorities for seizure

Theatre 2 Startup Pitches - Judges Public Feedback

Judges will share feedback and discuss the pitches There will be 4 awards (one for each category and out of the three category winners the winner of the PIP Startup Innovation Award 2021) which will be announced at the Parcel+Post Expo Award Ceremony.

Theatre 3 Day 2 - Technical Presentations

Real-time analytics for maximizing asset utilization

Thomas Bayer
VP digital parcel
Siemens Logistics
Germany

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Parcel centers are overwhelmed with parcels, so asset utilization is key: sort as many parcels as possible. As a key supplier to the parcel industry, Siemens gets plenty of insights into daily operational issues and anomalies resulting in much lower operational throughput than theoretically possible. Real-time analytics unlocks the potential of automation machinery, significantly decreasing downtimes and increasing asset utilization. We will present various examples from daily experience along with some solutions.

The need for safe and scalable automatic sorting in small centers

Ted van der Hoeven
Business leader
Regal Beloit
Netherlands

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Covid-19 has boosted the parcel and post package volume. This has resulted in a need to automate current manual sortation in downstream sorting centers. Sorting speeds need to go up. Employees’ safety has always been a top priority, but social distancing is a factor that now has to be taken into account as well. Regal Beloit presents a solution that is flexible and scalable and just requires 24V DC power. It is safe and also low noise, so very suitable for these downstream sorting centers. And not unimportantly, it also sorts very small parcels, polybags and jiffies.

Parcel migration to automation: workflow, data flow and optimization

JP Thorpe
Product director - sortation international
BlueCrest
USA

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The shift from traditional and manual parcel processing to systems that leverage automation requires consideration across all aspects of the organization – people, process, technology, data and more. This session looks at some key drivers that affect the ability of automation to enhance the operation, and explores how workflow mapping holds the key to process optimization.

Flexible sorting in times of turbulent volume growth

Dirk van Lammeren
Commercial director
Prime Vision
Netherlands

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This presentation will talk about the importance of flexible sorting, especially in times of great uncertainty and fluctuations in volume, such as during the Covid pandemic. By adopting flexible sorting solutions that ensure complete control over future scaling-up activities, the post and parcel industry can reap significant rewards in productivity and reliability. Automation and smart technology will play a key role in achieving a competitive gain. The presentation will share use cases from Prime Vision’s extensive experience in working with postal and parcel organizations all over the world.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Co-founder and head of business development
Kizy Tracking
Switzerland

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Postal operators have to cope with complex problems such as missing shipments, incorrect deliveries and delays, especially for cross-border shipments. Tracking solutions like Kizy enable real-time, end-to-end identification of problems. Using mobile networks and wi-fi, they determine the current position and temperature status of shipments and bring visibility into issues that remain invisible to passive solutions like RFID and barcode. In combination with a built-in light sensor, Kizy helps users to understand delivery paths, detect misroutings, intercept unwanted openings, measure delivery performance and benchmark routes. With no infrastructure to set up, and world coverage, Kizy fulfills the information needs of the postal industry.

Enabling cross-border transactions for every online store without needing addresses

Santosh Gopal
CEO
Ship2MyID
USA

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There are many challenges involved in cross-border transactions. Fewer than 1% of global online stores provide cross-border transactions. More than 150 address formats and languages make it virtually impossible to validate buyers. It is very difficult to prevent fraudulent cross-border transactions and VAT non-compliance. Ship2MyID’s patented solution can enable every online store to accept and validate worldwide customers without needing any addresses. Deeply integrated address management and identity solutions offer highly secure integration with payment providers using APIs. It offers end-to-end EU VAT compliance and reduces fraudulent transactions. Ship2MyID promotes newer revenue streams and boosts the growth of national postal carriers.

Leverage your data to become an e-commerce shipper of choice

Christopher Kernahan
Managing partner
Pacific Consulting Group
Australia

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Covid-19 has accelerated the shift from B2B to B2C and generated significant growth in e-commerce parcel volumes, bringing with it changes in freight and delivery profiles, as well as customer expectations. Although operationally challenging, surging volumes represent a major opportunity for operators to grow profitable parcel businesses. To capture these opportunities, operators must better leverage their operational and customer data to accelerate their transformation programs and adapt to evolving customer preferences. We will share our frameworks and methodologies developed through years of industry experience to design and deliver data-driven network transformations, capture volumes and become an e-commerce shipper of choice.

Challenges and solutions in last-mile delivery

Kornel Staub
European business development manager - last-mile delivery
Addax Motors
Belgium

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The presentation will discuss the cost challenges of last-mile delivery; customer expectations and experience; congested and polluted city centers; delivery access restrictions by authorities; delivery integration; alternative e-delivery methods; integrated solutions for urban last-mile e-delivery.

The first step of the last mile: intelligent sorting

Hendrik Thamer
Co-founder.CEO
Cellumation GmbH
Germany

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Logistics is exploding and will more than double again in the next five years from 103 billion packages (2019) to 220-226 billion packages (2026) worldwide. The last mile is the most cost-intensive part of the delivery and consumes 53% of all costs. We have been developing innovative solutions for efficient material flow since 2017. Software-based material handling technology makes it possible for us to sort parcels automatically and distribute them along intelligently planned routes in the smallest possible space for urban micro sortation hubs. From there, parcels are delivered by climate-neutral micro vehicles. Everyone benefits: logistics, environment and urban traffic.

Secure transport of biomedical samples and temperature-sensitive pharmaceuticals

Peter Philippens
CEO
TubeSense
Netherlands

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When shipping biological samples or temperature-sensitive pharmaceuticals, it is vital to ensure that shipping conditions remain within guidelines. From now on, this can be monitored with TubeSense. Equipped with an NFC chip and temperature sensor, the newly designed, reusable TubeSense temperature logging device offers a smart solution for the logistics of biomedical samples (such as blood and urine) and temperature-sensitive biological medication, with simultaneous storage of sample specifications, sample data, transport time and temperature profile during transport and storage. All data can easily be saved and stored in a laboratory information management system.

Implementation of predictive maintenance in light electric vehicles

Andrej Sobotkiewicz
CEO
Paztir BV
Netherlands

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Reduced maintenance costs; reduced breakdown time; increased production hours; no time spent on looking for the problem; positive effect on margins. This presentation will explain how upgrading light electric vehicles with predictive maintenance and data-based decision making can give them the next push into the logistics market mainstream.

Small EVs, Large Gains

Christian Jansen
CTO
Gaius Automotive, Inc.
Taiwan

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More people are ordering small packages online, pushing the last mile deliveries to grow 78% by 2030. Logistics industry therefore needs to integrate different models of vehicles into their fleets to meet rapid rising demand. Research indicates that small, agile L-class vehicles are next generation delivery vehicles that can truly maximize delivery efficiency. With the rigors of urban transport in mind, Rapide 3 is designed to be functional and agile thanks to its large payload and unique tilting system. With a cargo box of 800L and a range of 105 km, the vehicle will be an essential upgrade to fleets.

Did you switch to electric yet?

Silvester Pullman
Sales director
Voltia
Slovakia

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The presentation will explain how to switch a parcel delivery fleet to electric, with information on charging, available vans and case studies from clients.

What comes after fleet management? IoT fleet automation!

Kenneth Malmberg
Director, strategic alliances
Ridecell Inc
USA

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Fleet owners suffer from an overabundance of information from multiple fleet management systems, yet lack the ability to put that information to work for them automatically. Today’s alerts are automated but the actions that typically follow are manual. With a fleet automation platform, you’re able to pick up where fleet management systems leave off. Learn how technology can be used to digitalize fleets and fleet operations; how fleet data can be used to create actionable insights and automated workflows; how to leverage multiple telematics platforms to handle vehicle or driver switching completely through digital means.

Day 3 - Wednesday 13 October



Theatre 1 Developments in e-commerce, logistics and supply chain

This session will focus on the following topics: updates from marketplaces and web shops, first mile to last mile – and returns, who owns the customer – basket to delivery, the battle for business, e-commerce value chain and ecosystem – added value services, warehousing, picking and packing.

Europe-Russia cross-border market: features of supply chains development and transformation

Georgy Alikoshvili
Deputy CEO for international business
Russian Post
Russia

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• Global e-commerce is increasing its share in retail as a sales channel. Russian e-com showed growth of up to 69% in 2020, with its share as a sales channel having increased to 10%. Over the last four years, e-commerce in Russia has shown impressive behavior and is forecast to grow by about 30% in 2021-2024. The presentation will discuss: Europe-Russia trade relations, including e-commerce and cross-border statistics; the way the pandemic and Brexit have created fast and flexible change in supply chains for delivery from Europe; how continuous Asia-Europe traffic was maintained during the pandemic and lockdowns; China as the EU’s biggest trade partner; changes in cross-border legislative regulations in Russia, with logistics solutions to develop bilateral e-commerce, maintain the share in the Russian market and favorably compete with Chinese and Russian retailers.

Embracing e-commerce with integrated first- and last-mile delivery

Brody Buhler
Chief Executive Officer
Escher Group
USA

View Bio
E-commerce adoption, and subsequent parcel growth, continues to skyrocket. Research from KPMG shows the primary reason people shop online is the ability to do so 24/7. Combined with McKinsey’s forecast that e-commerce will fuel an €8T retail opportunity by 2025, there is no better time in the history of the postal industry to make parcel delivery faster, more efficient, and profitable for posts. And the best way to do this is to plug first- and last-mile delivery services right into global e-commerce networks. In this informative presentation, attendees will discover the value of seamlessly integrating their postal delivery networks into retailer and e-commerce networks around the world. When the delivery and return of purchases becomes a simple, convenient, and low-cost extension of the online purchase and return experience, posts, retailers and customers win. Attendees will also learn how first- and last-mile delivery can become more streamlined, efficient, and profitable, backed by a highly customer-centric, low-cost, retail network.

Optimized tour planning: efficient and sustainable last-mile logistics

Clemens Beckmann
CEO
Greenplan GmbH
Germany

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Today, logistics operators are challenged by increasingly complex deliveries – especially on the last mile. Dr Clemens Beckmann will be talking about the impact of optimized tour planning for cost-efficient and more sustainable urban logistics. In his presentation, he will outline how planning processes can be automated as well as digitized, to support dispatchers in their daily work to plan better tours. Practical examples prove the benefits of intelligent logistics software applications such as Greenplan for smoother operations with fewer tours and fewer kilometers driven.

Get the basics right for customer service in e-commerce delivery

Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

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The presentation will discuss the landscape and trends in parcels and e-commerce. It will also explore customer service, operations excellence, the value discipline model (T&W) and enablers for good customer service.

Enabling safe food flows reaching wider consumers globally

Katsuhiko Umetsu
Executive Officer
Yamato Transport Co., Ltd
Japan

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Two majors in cold chain delivery, Yamato and DPD group jointly founded Fresh Pass, an international cold chain alliance for last-mile delivery, based on ISO 23412:2020. Fresh Pass brings together a global network of partners whilst ensuring end-to-end temperature control, food safety, hygiene, international industry regulation and standards compliance. The objective of this alliance is to provide optimized and transparent cold chain delivery network which connects food producers and consumers worldwide. Mr Umetsu and Mr Tsapatouros will present the core principles of Fresh Pass and the development opportunities.

Dynamic and integrated line haul optimization

Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

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PostNord has undertaken many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task now is to optimize line haul planning at PostNord Sweden, utilizing dynamic planning and AI skills to achieve cost savings. Listen as PostNord shares experiences, considerations and results so far. PostNord is currently optimizing line hauls between 11 terminals with more than 1.8 million kilometers driven every month.

Q&A

Transport asset optimization - the way to rightsize network capacity

Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

View Bio
These days parcel volumes are at an unprecedented high and as a result, sorting and distribution capacities are under tremendous pressure. Investments and implementations in higher capacity are well underway, and now it is time to secure efficient use of the added capacity to keep production costs low, increase earnings profitability and improve competitive edge. Optimizing transport capacity and asset utilization with IoT/autoID technology that provides good, reliable, real-time data through touchless scanning of assets and parcels provides new and unprecedented visibility that enables considerable transport and asset cost savings and contributes to Co2 reductions.

The need for speed in low-density areas

Jacob Johnsen
Site manager
Danx AS
Denmark

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The further people are from logistics centers, the more important it becomes to have a fast and trustworthy delivery network. In the Nordic countries, automotive spare parts are sent as air cargo from large distribution centers, which is not done elsewhere. Learn about the challenges of ensuring fast delivery in northern Scandinavia, where huge distances, snowy and stormy landscapes and limited road networks are common. Find out how to set up a network with numerous terminals, PUDOs and stock locations over a vast area across several countries.

Nothing moves without the right data - your competitive advantage

Martyn Noble
CEO
Hurricane Commerce
UK

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In today's increasingly regulated and complex world of cross-border e-commerce, commercial success depends on having the right data. Events such as the launch of the EU's Import One-Stop Shop and the US STOP Act have meant that advance electronic data (AED) on consignments is mandatory. Any failure to provide complete and valid data results in extra costs, delays at customs, poor efficiencies and customer dissatisfaction. This presentation will look at the challenges facing the parcel and postal industry and detail what best-in-class data looks like - and, crucially, how it can give postal operators and carriers a competitive advantage.

How can AI extend the global reach of e-commerce?

Matt Furneaux
Commercial director
Loqate | GBG
UK

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Early in the pandemic, online shopping grew at levels analysts had forecast for the next few years. Mature e-commerce markets may have cooled as stores reopen, but markets in Latin America and Southeast Asia are creating attractive cross-border opportunities for online retailers. But how do you reach these newly online customers when addressing systems are less developed and often reliant on local knowledge or even directional information? Learn how Loqate is developing AI and machine learning solutions using real-world location data to learn how consumers communicate location locally and bridge the data gap.

Q&A

Theatre 2 COP26 and the parcel, post and logistics industry

Panel Discussion

John Trimble
Flagship professor
Tshwane University
South Africa

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Angela Hultberg
Head of sustainable mobility
Ingka Group (IKEA Group)
Sweden

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Dilhari Fernando
General Manager, Corporate Sustainability
Canada Post
Canada
Liene Norberg
Strategic Relations Manager
Biofuel Express
Sweden

Theatre 3 Day 3 - Technical Presentations

SwipBox Infinity parcel locker infrastructure in Europe

Kasper Cort
CCO
SwipBox
Denmark

View Bio
In a world where social distance became the new normal and online shopping really exploded, SwipBox experienced major interest in its app-operated Infinity parcel lockers. In this presentation you will be introduced to the journey of the innovative Infinity solution, from it being piloted in Denmark in March 2019 to today where the solution can be found in many countries – an expansion that happened very fast due to high market demand. In Kasper’s presentation there will be deep dives on some of the Infinity markets and interesting findings will be presented to the audience.

Smart parcel locker development blueprint

Greg Urban
Director
PwC
United Arab Emirates

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This keynote will focus on the main areas of smart parcel locker development: customers, processes, network and financials. In all these areas, the presenter will indicate key considerations including decision points, the ways in which smart locker systems differ from classic postal or door-to-door express delivery, key success factors and the main landmines that might affect the success of a project. The blueprint is based on the presenter’s personal experience from projects for several parcel and postal operators including InPost, Polish Post and many others.

Establishing and expanding your smart locker business in the USA

Rudy Rudolph
VP business development
H&M Recruiting Group
USA

View Bio
It’s time to establish and expand your smart locker business presence in the USA: find new clients, establish long-term relationships, increase market share, immerse yourself in trend-setting sectors and categories. You already have the products, services, technology and passion, but how do you find the experienced and talented staff to action your initiatives? Come join our session, where we will discuss how our executive search and recruitment firm connects premier ‘perfect fit’ smart locker candidates and companies in the US and Canada. Topics will include establishing hiring objectives, identifying and qualifying candidates, research, job descriptions, résumés, interviews, onboarding and offers.

Why are only the world’s best retail checkouts prioritizing delivery?

Jack Sims
Commercial manager
Doddle
UK

View Bio
Retailers are increasingly realizing that delivery choice is key to the modern consumer’s needs. Providing a wealth of options means better conversion and happier customers. So why are the majority still ignoring the last mile, despite the biggest and best choosing to focus on it?

Five pillars for successful postal automation and optimization

Rick Becerra
Vice president sortation solutions and strategy
BlueCrest
USA

View Bio
The need for parcel sortation automation has never been more apparent. As the cost of labor climbs, and as clients’ parcel delivery requirements become more demanding, you need to act quickly to automate more. Remaining focused on lowering costs, reducing physical footprint and boosting throughput is paramount. This session will explore the five pillars to ensure automation drives real process optimization: application, interface, data modules, data management, and security and control.

Courier-agnostic open network lockers

Žiga Schmidt
CEO
Direct4.me
Slovenia

View Bio
Direct4.me is a Silicon Valley company that has developed a unique technology to provide a space where e-commerce and couriers meet to greet their customers. Our product lineup includes parcel spaces that need no electricity and operate with virtually zero maintenance costs, passive temperature-controlled spaces, and active cooling and freezing spaces. Our understanding of the industry and market needs, engineering expertise and proprietary data-over-voice technology enable us to provide an open, courier-agnostic network that can be used by e-commerce, retail and courier companies and provide a seamless customer experience for everyone.

An overview of sorting technologies

Adil Atiser
Partner, director
Lodamaster ApS
Denmark

View Bio
Lodamaster, a producer of intralogistics equipment, including sorters, is one of the few companies that take pride in working with an open mind when it comes to sorting technology choice. This session will present some classic sorting solutions in the market as well as some of the newer solutions that have arrived. In the dynamic world of postal and parcel, you need to understand your business very well in order to choose the right technology for your operation.

How to add efficiency to the handling of small packages in existing hubs

Brian Hansen
Systems director - logistics systems
Beumer Group
Denmark

View Bio
Practically any item is available online today – and parcel centers are busy. With more small packages to process than ever before, the handling capacity is being challenged, putting strain on the established workflows. So how can CEP operators optimize their small-packet handling? One solution is to look at alternative technology, such as pouch sortation, which fits like a glove in existing production environments where increased sorting flexibility can make a real difference. The added benefits include optimized use of valuable floor space, clever operational use of buffer sequences and much less need for investment in new equipment.

Delivery in the age of e-commerce

Maurizio Puppo
Director of strategy and business development
Solystic
France

View Bio
With more than 4,000 pieces of equipment delivered worldwide, Solystic helps the postal and parcel industry meet the unprecedented challenge of e-commerce demands. The Compact Slide Tray has been designed for sorting small packages, Soly mobile robots handle bulky items and the robotic induction solution allows the automation of manual tasks like feeding packets into sorters.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, postal solutions
Atos Postal Solutions
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information — often before a shipment is even sent.

The minimal viable company: survive ransomware and IT disaster

Michael Linke
Enterprise architect
T-Systems/Deutsche Telekom
Germany

View Bio
For many years, the IT threats for logistics providers lay within their own premises and were determined by IT management’s processes and tight budgets. This has changed: within a hyperconnected logistics world, the threat of ransomware encryption of drives, file shares and servers, both in the data center and on-premises, is a reality. Old-fashioned ‘lame’ topics like backup and restore (of uninfected data!) are now back on the IT logistics table in order to survive – with a minimal viable company (MVC).

How hybrid solutions enable scalable warehouses

Peter Voet
Sales manager
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With the fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage, it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses, traditional systems are often in place. Robotics doesn’t have to fully replace traditional systems. In fact, the two can be combined into one solution. Learn all about these hybrid solutions in this presentation.

Heterogeneous robot fleet and the need for interoperability

Aldus von der Burg
CEO and founder
Meili Robots
Denmark

View Bio
The presentation will discuss the most interesting trends in the robotics industry and how they are shaping the current and future markets within the industry. It will explain what interoperability is and why it is becoming increasingly important to be aware of its effects in warehouse operations with robots. It will also outline possible solutions available on the market that enable businesses to use their mobile robot fleets to their full potential.

Theatre 2 Exploring New Frontiers - Navigating the Evolving Digital Landscape - Thought leadership book launch seminar

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Covid crisis has broken down the barriers between digital and postal

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio

Boundaryless possibilities for posts

Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio

Postal financial services in times of continuous digital disruption

Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio

The ‘DNA’ of Strategy

John Acton
Managing partner Europe
DPI
UK

View Bio

Panel Discussion - Navigating the Evolving Digital Landscape - Strategic Directions

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
John Acton
Managing partner Europe
DPI
UK

View Bio
Padmagandha Mishra
Course director
Asian Pacific Postal College
Thailand

View Bio
Cara Holmes
Senior policy researcher
Citizens Advice
UK

Delivery intelligence at the service of a better normal

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio

Digital transformation of Jordan Post

Suhair Wraikat
Head of International Relations
Jordan Post
Jordan

View Bio

The Digital Journey for Postal Outlets and Customer Touch points

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio

Truly sustainable disruption in the last mile

Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio

Navigating the Evolving Digital Landscape – Innovations and Opportunities

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio
Suhair Wraikat
Head of International Relations
Jordan Post
Jordan

View Bio
Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio
Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio
Alvin Dammann Leer
CEO and co-founder
Packoorang AS
Norway

View Bio
Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

View Bio
Stefan Berndt
Senior IT and Logistic Consultant
Germany

Day 4 - Thursday 14 October



Theatre 1 Digital transformation

Modernizing retail at the post

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

View Bio
Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
In 2019, Canada Post began a large transformational initiative to revolutionize the hardware/software at its 5,000+ retail outlets to support the evolution of the organization’s retail network to align the growing parcel business and ensure flexibility to adjust for changing business and consumer needs. The program prioritized the customer experience and used a mandate of simplification in each step of the process. The program comprised over 200 team members and leveraged an off-the-shelf software system as well as the latest POS hardware, released in January 2021. Despite the impact of the pandemic, the project continued its scrum agile development in an Azure cloud infrastructure and the new solution launched in May 2021.

The successful digital transformation of Hermes in Germany (so far)

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Five years ago we started our digital transformation journey by visiting some fancy startups in Berlin with our senior management team. We launched a digital transformation program, founded a digital lab and acquired our first startup. After a lot of lessons learned, and boosted by Covid-19, digital has increasingly become the standard at Hermes in Germany. Results have become more and more obvious in our KPIs. This presentation will recap our journey and take an in-depth look at our achievements so far.

Saudi Post transformation journey

Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
The presentation will discuss Saudi Post’s transformation journey to SPL (Saudi Post and Logistics), a journey through which Saudi Post aims to become the national champion in postal and logistics solutions, providing added value to customers and linking KSA to the world, as well as becoming the modern logistics arm of KSA commerce and government digitalization.

Leadership for the 21st century

Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Where are we heading after the pandemic? What does it take – in terms of vision, strategy and culture – to not only survive the worst economic downturn in a century but also use the end of the pandemic as a springboard to success? this presentation offers a fresh take on leadership for the post-pandemic era. it will cover resilience, example (as in ‘leading by’), adaptability, societal cohesion, hope – and the potential of science and emerging technologies from decentralized pandemic management to postal de-fi (decentralized finance) to quantum computing.

Guiding traditional postal products to commercial channels

Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

View Bio
The presentation will explain how to influence traditional postal organizations to consider new-age commercial channels and position postal products to compete with express providers. It will outline some of the challenges and solutions during this journey.

Ecommerce 2022 - The Future, Unwrapped

Simeon Atkins
Lead Industry Consultant- eCommerce
Similarweb
UK

View Bio
Studies by McKinsey claim the pandemic has accelerated the growth of eCommerce by up to 10 years. Even when the pandemic eventually passes, the world in which we do business has changed forever. This means that logistics companies who don't understand or embrace the online landscape risk losing significant competitive advantage and falling out of favour with consumers. Using Similarweb's leading market intelligence data, this session will unlock key online trends, including growth industries, markets and demographics, that will help advise and guide your eCommerce strategy.

A post-pandemic formula for the integration of e-commerce and logistics

Mario Rodriguez
CEO
elVecino.com
Colombia

View Bio
The growth of e-commerce has led companies to make forays into digital environments supported by technological platforms and digital transformation strategies in the e-commerce value chain. Correo is supporting SMEs in this area, helping them to achieve growth in their operations and income.

The national strategic role of postal operators in their countries

Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Postal operators played a key role in the initial stages of the development and industrial revolution in their respective countries. Now they must be ready to play the same key role in the digital industrial revolution, and contribute to their governments’ sustainable development goals and their societies to embrace a fast, effortless digital transformation thanks to the postal service’s responsibilities, unique features, positioning and presence, leveraging existing technologies, infrastructures and regulations, through public/private collaboration.

Panel Discussion

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

View Bio
Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Mario Rodriguez
CEO
elVecino.com
Colombia

View Bio
Simeon Atkins
Lead Industry Consultant- eCommerce
Similarweb
UK

View Bio
Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

View Bio

Theatre 3 Day 4 - Technical Presentations

PUDO? Get pallets and containers on the bike instead

Holger Emmert
Co-founder and CEO
e2trail GmbH
Germany

View Bio
PUDO concepts are producing hype and getting a lot of attention, despite the many last-mile challenges they leave unanswered. e2trail offers a simple, flexible and efficient solution: a bike trailer that can lift many types of pallets and containers without tools. The rear axis can be decoupled and used as a hand truck. Taking into account the progress and trends in routing software and AI, and sorting center/depot location policies, our trailer will allow home delivery to get back to (new) normal.

Smart mailboxes and drones for contactless deliveries during Covid-19

Brandon Pargoe
CEO
AirBox Technologies
USA

View Bio
AirBox Technologies presents the first smart mailbox solution, offering contactless deliveries by truck or drone, and automating the last mile for good.

Android transformation in last-mile delivery

Peter Selicky
Head of development
Ignitix IT Consulting GmbH
Austria

View Bio
Can we work with €100 smartphones? Do we need rugged enterprise devices? What about security? The European Union has strict GDPR. How do we deal with battery life? Options for navigation to the delivery spot? Online or offline, what are the limitations? Is Android Auto worth it in 2021? A higher fluctuation in users is a reality. Let’s see how we can reduce user training time and achieve a better user experience with the device by using route visualization, Wear OS, NFC, beacons, IoT, virtual reality, industrial wearables, keyless trunk technology and other possibilities.

How can e-commerce grow sustainably?

Simon Englander
Senior strategy manager
Doddle
UK

View Bio
The pandemic has pushed us toward embracing e-commerce to a much greater extent. But for many people, that has meant unwillingly accepting growth in our carbon footprint. As we plot the path ahead, can e-commerce continue to grow while having a net neutral or even positive impact on our climate? Doddle will present jointly with bpost, covering the latest research on trends, innovations, experiments and methods for driving behavioral change toward more sustainable e-commerce choices.

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany

View Bio
This presentation will address the banalities that no one thinks about related to last-mile logistics; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as portions of punctuality and a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone; last-mile logistics and psychology.

Dynamic optimization at scale – lessons from the field

Tien-Ti Mak
Co-CEO
Premonition.io
Australia

View Bio
Many have tried to apply real-time dynamic optimization within the last mile. It is a challenging task and many projects have failed to meet expectations or failed to scale beyond an initial POC. We will share pragmatic lessons learned on how to apply this technology effectively at scale across nationwide fleets making hundreds of thousands of deliveries per day. We will debunk myths and share tips from doing this over the last six years, from getting the technology right all the way to driving the business/people change needed for success.

Parcel delivery: reconciling warehouse sorting and dynamic route optimization

Cédric Hervet
Co-founder
Kardinal
France

View Bio
The implementation of dynamic route optimization at parcel delivery companies often ends in failure. Indeed, calculating new routes every day requires changing the parcel sorting logic every day. This is impossible for most organizations. Based on this observation, Kardinal has developed the only sectorization tool on the market based on machine learning and dedicated to the parcel delivery industry. We will present how our new solution can optimize parcel delivery routes without destructuring the organization of warehouses. We will also present other use cases of the solution: fleet sizing, green fleet simulation, transport provider purchasing, reporting.

Making same-day deliveries profitable using technology

Dhruvil Sanghvi
Chief executive officer
LogiNext
USA

View Bio
With companies like Amazon and Walmart offering same-day deliveries, it is critical for traditional companies to provide the same, yet remain profitable. Discover the trade secrets of these technology-based companies that help them break prices for deliveries yet sustain and become profitable. Also, find out about the latest delivery tech available in the market, and how to evaluate and implement it for organizations where change management is a challenge. Also, listen to some real-world stories about digitalization and how smaller companies are measuring up against these delivery giants.

Using AI to drive next-level delivery efficiency and experience

Torbjørn Aamodt
CEO
Distribution Innovation
Norway

View Bio
Distribution Innovation is the technology company behind many last-mile success stories in the Nordics in the last decade. Its customers are media distributors and parcel sales companies that jointly are eating away substantial market shares from the established postal players in the e-commerce game. The company will explain how it has been, and is planning to, deploy artificial intelligence and machine learning at scale to drive operational efficiency and a superior customer experience. Stay tuned for lessons learned for using new technology in this space, and interesting and inspirational real-life cases.

How 0G helps you to maximize your supply chain assets

Peter Hofstetter
Director - key account sales
Sigfox Germany GmbH
Germany

View Bio
E-commerce and the parcel business are booming in the pandemic and supply chain assets like roller cages are in high demand. New ways to collect and deliver parcels are required to cope with customer demand. See how Deutsche Post DHL, Austrian Post, Posti and AN Post use the 0G network to maximize the utilization of their assets, create new ways to connect with customers and save costs at the same time.

You know the last mile. Meet the last yard

Farrukh Mahboob
Founder & CEO
PackageX
USA

View Bio
Last-mile carriers complete their job when they drop off deliveries to central receiving locations, but there is still one ‘last yard’ before packages are successfully delivered to recipients. It’s during this phase of the delivery process where handling errors occur most often, as outdated front-desk and mailroom systems create blind spots when receiving packages – sometimes with serious consequences. Due to higher package volumes, visibility on the ‘last yard’ of deliveries has become increasingly crucial. The presentation will share some key takeaways about common issues and solutions that we’ve learned by helping organizations across different industries in 42 countries.

Last-mile balancing act: customer satisfaction, operational excellence and cost

Ulrich Hieber
Sales director, DACH
Scandit
Switzerland

View Bio
The surge in e-commerce and changing peak patterns have left last-mile delivery enterprises battling to meet consumers’ demands and expectations, with quick yet cost-effective delivery options. Retaining market share, achieving operational excellence and satisfying customers is a delicate balancing act. In this session, we’ll explore how to strike the right balance by digitalizing day-to-day last-mile processes and leveraging computer vision and augmented reality technology on smart devices. See examples of how to streamline operations and reduce the total cost of ownership while creating a platform for future innovation and success.

Remote monitoring reduces operating costs and improves the quality of asset management

Colin Smith
Managing director
Air Partner CHS Services Ltd
UK

View Bio
Driving business intelligence in asset management through the agile implementation of intelligent technologies has always been the differentiator for meeting carbon emission targets. Remote monitoring is an important part of the ongoing digital transformation agenda, contributing to cost-efficiency, resource allocation and environmental sustainability in asset management. Live monitoring from built-in intelligence ‘learns’ about equipment condition to minimize risk, trigger alert notifications and efficiently optimize asset performance. Those tasked with asset prolongation often have no budget to implement these ‘spend to save’ initiatives. Foundations Connect provides a SaaS-based solution for efficient culture change in maintenance strategy.

Day 1 - Monday 11 October


Universal Postal Union World Leaders Forum

The Universal Postal Union (UPU) World Leaders Forum will take place on Monday, October 11, 2021, at Parcel+Post Expo in Vienna, Austria.

The annual forum will be the first major international postal leadership conference to meet after the 27th Universal Postal Congress and since the start of the global pandemic. Organized under the theme ‘One Ocean – Many Currents’, it will focus on the key role that the postal sector plays in facilitating sustainable global trade. The one-day event will bring together perspectives from postal leaders around the world, who will talk about the main business drivers, trends and sources of growth, including a keynote on global trade. As the forum will take place just before the 26th United Nations Climate Change Conference (COP26), another important session will address the response and responsibility of the postal sector in tackling climate change. This forum will be a unique opportunity to hear and meet with global industry experts and catch up on important networking that you may have missed during the pandemic.


Day 2 - Tuesday 12 October


Theatre 1 Getting Together Again

Getting Together Again

Tony Robinson
Founder and CEO
Parcel & Post Expo
UK

View Bio

Theatre 1 Keynote Speech

Welcome to Vienna - from Austria Post

Peter Umundum
Member of the board
Österreichische Post AG
Austria

View Bio

Theatre 1 Lessons learned from the pandemic

Themes covered in this session include the implications of the pandemic for postal strategy and operations, managing the continuing growth in parcel volumes, managing parcel growth alongside letter decline, adapting the retail network to the new demands.

A look backward and forward at the impact of the global pandemic

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA

View Bio
Over the past 18 months, the e-commerce market has experienced a huge shift in consumer buying and accelerated growth at a rate few expected or planned for. During this session, we will explore the impact of the global pandemic and how it is changing consumer behavior. As consumer habits change, this is influencing every aspect of e-commerce, including marketplaces, D2C, brand loyalty, logistics and returns. This has placed an emphasis on technology players – such as Stamps.com’s family of technology brands – and their ability to quickly and efficiently provide the tools necessary for the changes being experienced by the industry.

The future is post! Exploring new frontiers

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
We are on the verge of technological, legal and behavioral revolutions. Postal operators have been forced to speed up their digital transformation. The health crisis has accelerated the development of their new phygital services. This ‘phygital’ refers to all the techniques and processes needed to facilitate connections of physical entities and e-commerce activities. During this presentation we will go through the evolutions in all domains and in particular explore the new frontiers between the digital and postal worlds.

Post Pandemic Partnerships in the Postal Sector

Alexander Shchekotin
CPO
PostPlus Group BV
Estonia

View Bio
Why Do We Love Postal World? The global postal network is one of the greatest achievements of humanity. Probably, it is an eighth Wonder of the World. Just gazing at and cleaning dust from it will not make it eternal. Let us talk about how to move Posts into a true trade facilitation.

The transformation of Emirates Post into a local and global e-commerce logistics provider

Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
The description of the scope of this presentation will be added shortly.

Panel Discussion

Amine Khechfé
Chief strategy officer/co-founder Endicia
Stamps.com/Endicia
USA

View Bio
Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Peter Somers
CEO
Emirates Post
United Arab Emirates

View Bio
Alexander Shchekotin
CPO
PostPlus Group BV
Estonia

View Bio

Theatre 1 The convenience strategy for the competitive last mile

This session will discuss the following themes: PUDOs, parcel lockers, home delivery, operational optimization and cost management, the pros and cons of regulating the last mile, and what will be the new normal.

Community mailboxes – challenges and opportunities

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

View Bio
Small and medium-size posts are confronted with an expensive last-mile network with high fixed costs and rapidly declining, hugely expensive, mail and letter deliveries. Community mailboxes (CMB) are an interesting alternative to reduce the fixed cost and increase delivery standards. In 2015, Cpost International decided to go this route. This presentation is about the challenges and opportunities of CMBs, with actual solutions and examples.

PUDO in 2021

Mike Richmond
Chief commercial officer
Doddle
UK

View Bio
As e-commerce markets mature, PUDO is increasingly moving up the list of carrier priorities. This presentation explores how PUDO is being best exploited by the leading online merchants and parcel carriers globally, and gives some advice on how to build a PUDO strategy.

Growing the growth: print in the e-commerce marketing mix

Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
The pandemic has been transformational for the e-commerce industry. But with audiences at home, it has been equally transformational for direct marketing, with e-commerce brands realizing the opportunity that print offers to cut through and deliver astonishing results. At Whistl, our growth strategy is in e-commerce packets and fulfillment but our traditional direct marketing channels – direct mail and door drops – are the channels that our customers use to grow their growth. With radical changes imminent in digital marketing – e-privacy and a cookieless future – print has never been more relevant.

Reimagining The Retail Network

Kevin Seller
VP of sales
Escher Group
Ireland

View Bio
The rise in ecommerce has dramatically changed the retail landscape forever. Online purchases are up, while retail foot traffic is down. And this has created a unique opportunity for Posts to step in and partner with retailers and etailers to get online purchases into the hands of customers, faster. But to capture the full benefits of ecommerce, Posts will need to expand their retail network. This presentation will discuss how Posts can utilize advances in PUDO, smart parcel lockers, in-branch self-serve tablets or kiosks, and supporting innovations to create a modern, customer-centric network ideally suited to help Posts thrive in the current retail environment. While there are many challenges across the postal retail landscape such as the USO mandate that even keeps unprofitable post offices from closing, designing the retail network in this way will bring far greater benefits for Posts. With increased network access and more postal service touch points, Posts can offer a far more convenient customer experience, insulate against competitive threats, increase revenue and position themselves for greater growth in the years ahead.

Last Mile Framework

Thomas Kountouris
Last Mile Expert
Inspire E.E.
Greece

View Bio
Delivery is not a service, it is a product. Last Mile Framework orchestrates complex ecosystems that require dynamic configuration and transformation (including facility location, fleet composition, governance modes, type of service, orchestration and routing). Last Mile Framework has three main targets: reduce/minimize the overall cost of distribution (by exploring the impact of integrating collection delivery points on the overall design characteristics and cost performances, and exploring the case of urban trans-shipment in the mobile-depot-based operations, e.g., mobile warehouse/cargo-bike case); reduce the overall transit time; offer ‘delivery’ customer experience as a product.

In-home delivery is becoming sought after in Austria

Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

View Bio
Since July 2011, Austrians have been testing the in-home delivery service of Austrian Post, called Vorzimmer Zustellung. Nuki, an Austrian smart access company, is providing smart access for mail carriers with its Smart Lock. The mail carriers have access tokens on their handhelds. The customers receive notifications and can watch via indoor cameras while their parcels are delivered. After the testing phase in the second half of 2021, the service will be rolled out by Austrian Post.

Panel Discussion

Thomas Roggendorf
CEO and Postmaster General of Curaçao
Cpost International
Netherlands

View Bio
Mike Richmond
Chief commercial officer
Doddle
UK

View Bio
Mark Davies
Managing director
Whistl Doordrop Media
UK

View Bio
Thomas Kountouris
Last Mile Expert
Inspire E.E.
Greece

View Bio
Andreas Raab
Business development and partnerships manager
Nuki Home Solutions
Austria

View Bio
Kevin Seller
VP of sales
Escher Group
Ireland

View Bio

Theatre 2 PIP Innovation & Startup Day

Panel Discussion - Closer, Faster and Convenient - reinventing the last mile

The last mile is considered to be complex, costly and polluting. The customer experience is a key success factor, but at what price? Is it possible to get closer to customers, deliver faster and environmentally friendly, and increase at the same time the customer experience? Postal and express companies are changing their business models with exactly that objective. What has been considered contradictory is probably a perfect match. Delivery success with intelligent PUDO solutions, in-home delivery, ship-from-store business models, or exchange of tracking information with customers are just a few examples of how the last mile gets more efficient, enhances customer convenience and reduces the environmental footprint. Let's talk about the new era of last mile delivery!
Brody Buhler
Chief Executive Officer
Escher Group
USA

View Bio

Panel Discussion - The Digital Post

Posts no longer anticipate the digital changes which are transforming our society and industries, including the postal sector. The postal sector is already living in Industry 4.0 and has become, in several areas, a pioneer of innovative technologies. Panel 1 (40 min) with startups & innovative suppliers Ali Özyigit, CEO PixoAnalytics Robert Dohrendorf, CEO Graphmasters Santosh Gopal, CEO Ship2MyID Panel 2 (50 min) with carriers & postal operators Panellists will be announced soon
Santosh Gopal
CEO
Ship2MyID
USA

View Bio
Robert Dohrendorf
President and CEO
Graphmasters
Switzerland

View Bio
Ali Özyigit
Chief Executive Officer
PixoAnalytics
Germany

View Bio

Theatre 2 PIP Startup Competition - Startup Pitches - First & Last Mile

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

Kardinal

Kardinal’s solution is a radically new approach of sectorization. The algorithms at the heart of the solution use historical data and Machine Learning to define the appropriate sectors and fleets, taking into account the seasonality of the activity, its evolution and its geographical distribution.

Nundi

nundi has developed a parcel delivery network without assets by recruiting pick-up points and independent runners and combining them with local express carriers and logistic players. Any parcel can be fully tracked all the way from the shipment departure point through to arrival with the recipient, and this even if the parcels pass through several different hands and companies.

SmartAddress

75% of the world is badly addressed, and more than a billion people don’t have a formal address. SmartAddress has developed a software solution to fix this problem globally. Where addresses don’t exist, SmartAddress gives instant addresses. Where addresses do exist, SmartAddress makes them smarter.

Theatre 2 PIP Startup Competition - Startup Pitches - Processes, Digital & Data

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

qboid

qboid reduces inefficient use of space in warehouses, packaging, and shipments, by gaining fundamental perception of shape and dimensions of things that we store and ship. The benefit is both economic (lower cost per unit storage, or unit shipment) and environmental (less plastic/foam/etc).

AllRead

AllRead Machine Learning Technologies - MLT is a Spanish company in the Smart Logistics ecosystem, dedicated to the identification, traceability, and monitoring of assets in operational processes. It can spot and read handwritten and printed zip codes on letters and packages, that were rejected by other reading solutions.

Tradler

Tradler focuses on improving employee experience by recognising daily contributions of every single individual. Employees receive points instantly for their achievements, efforts, which they can later exchange for a gift of their choosing. Pulse surveys and productivity metrics provide managers the data and actionable insights which allows them to give the right attention to the right person at the right moment.

Theatre 2 PIP Startup Competition - Startup Pitches - eCommerce, Retail & Cross-Border

We have completed our first round of the 2021 startup competition in June 2021. During this first round we had startups competing in three categories: · First & Last Mile · Processes, Digital & Data · eCommerce, Retail & Cross-Border From each category the judges had to choose three startups which will pitch their solutions at the finals on 12 October at Parcel+Post Expo. During this startup competition the nine selected startups will present their solutions and compete for the startup awards:

Hurricane

Hurricane Commerce’s technology is enabling clients to achieve seamless cross-border eCommerce trade in the face of growing compliance challenges including Brexit, Import One Stop Shop (IOSS) and US STOP Act. One single call can perform the cross-border functions of duty and tax calculation, prohibited and restricted goods screening and denied parties screening, presenting data back in real-time.

R-Create

Reusable packaging is a hot topic, but most attention is concentrated on best choice of “hardware” (bag, box etc) and communication to the consumer. R-Create defines itself as the missing link in turning the circular model into a scalable one with a platform that allows e-commerce stores to access packaging-as-a-service.

Countercheck

Countercheck is building a counterfeit package catching software to help brands protect their IP by blocking the route to market for counterfeit goods. Countercheck cross-references every parcel at the point of sortation, and when it finds a counterfeit parcel, it is sideloaded, analysed, and forwarded on to the authorities for seizure

Theatre 2 Startup Pitches - Judges Public Feedback

Judges will share feedback and discuss the pitches There will be 4 awards (one for each category and out of the three category winners the winner of the PIP Startup Innovation Award 2021) which will be announced at the Parcel+Post Expo Award Ceremony.

Theatre 3 Day 2 - Technical Presentations

Real-time analytics for maximizing asset utilization

Thomas Bayer
VP digital parcel
Siemens Logistics
Germany

View Bio
Parcel centers are overwhelmed with parcels, so asset utilization is key: sort as many parcels as possible. As a key supplier to the parcel industry, Siemens gets plenty of insights into daily operational issues and anomalies resulting in much lower operational throughput than theoretically possible. Real-time analytics unlocks the potential of automation machinery, significantly decreasing downtimes and increasing asset utilization. We will present various examples from daily experience along with some solutions.

The need for safe and scalable automatic sorting in small centers

Ted van der Hoeven
Business leader
Regal Beloit
Netherlands

View Bio
Covid-19 has boosted the parcel and post package volume. This has resulted in a need to automate current manual sortation in downstream sorting centers. Sorting speeds need to go up. Employees’ safety has always been a top priority, but social distancing is a factor that now has to be taken into account as well. Regal Beloit presents a solution that is flexible and scalable and just requires 24V DC power. It is safe and also low noise, so very suitable for these downstream sorting centers. And not unimportantly, it also sorts very small parcels, polybags and jiffies.

Parcel migration to automation: workflow, data flow and optimization

JP Thorpe
Product director - sortation international
BlueCrest
USA

View Bio
The shift from traditional and manual parcel processing to systems that leverage automation requires consideration across all aspects of the organization – people, process, technology, data and more. This session looks at some key drivers that affect the ability of automation to enhance the operation, and explores how workflow mapping holds the key to process optimization.

Flexible sorting in times of turbulent volume growth

Dirk van Lammeren
Commercial director
Prime Vision
Netherlands

View Bio
This presentation will talk about the importance of flexible sorting, especially in times of great uncertainty and fluctuations in volume, such as during the Covid pandemic. By adopting flexible sorting solutions that ensure complete control over future scaling-up activities, the post and parcel industry can reap significant rewards in productivity and reliability. Automation and smart technology will play a key role in achieving a competitive gain. The presentation will share use cases from Prime Vision’s extensive experience in working with postal and parcel organizations all over the world.

Instant visibility into shipment issues with real-time IoT tracking data

Bertrand Späth
Co-founder and head of business development
Kizy Tracking
Switzerland

View Bio
Postal operators have to cope with complex problems such as missing shipments, incorrect deliveries and delays, especially for cross-border shipments. Tracking solutions like Kizy enable real-time, end-to-end identification of problems. Using mobile networks and wi-fi, they determine the current position and temperature status of shipments and bring visibility into issues that remain invisible to passive solutions like RFID and barcode. In combination with a built-in light sensor, Kizy helps users to understand delivery paths, detect misroutings, intercept unwanted openings, measure delivery performance and benchmark routes. With no infrastructure to set up, and world coverage, Kizy fulfills the information needs of the postal industry.

Enabling cross-border transactions for every online store without needing addresses

Santosh Gopal
CEO
Ship2MyID
USA

View Bio
There are many challenges involved in cross-border transactions. Fewer than 1% of global online stores provide cross-border transactions. More than 150 address formats and languages make it virtually impossible to validate buyers. It is very difficult to prevent fraudulent cross-border transactions and VAT non-compliance. Ship2MyID’s patented solution can enable every online store to accept and validate worldwide customers without needing any addresses. Deeply integrated address management and identity solutions offer highly secure integration with payment providers using APIs. It offers end-to-end EU VAT compliance and reduces fraudulent transactions. Ship2MyID promotes newer revenue streams and boosts the growth of national postal carriers.

Leverage your data to become an e-commerce shipper of choice

Christopher Kernahan
Managing partner
Pacific Consulting Group
Australia

View Bio
Covid-19 has accelerated the shift from B2B to B2C and generated significant growth in e-commerce parcel volumes, bringing with it changes in freight and delivery profiles, as well as customer expectations. Although operationally challenging, surging volumes represent a major opportunity for operators to grow profitable parcel businesses. To capture these opportunities, operators must better leverage their operational and customer data to accelerate their transformation programs and adapt to evolving customer preferences. We will share our frameworks and methodologies developed through years of industry experience to design and deliver data-driven network transformations, capture volumes and become an e-commerce shipper of choice.

Challenges and solutions in last-mile delivery

Kornel Staub
European business development manager - last-mile delivery
Addax Motors
Belgium

View Bio
The presentation will discuss the cost challenges of last-mile delivery; customer expectations and experience; congested and polluted city centers; delivery access restrictions by authorities; delivery integration; alternative e-delivery methods; integrated solutions for urban last-mile e-delivery.

The first step of the last mile: intelligent sorting

Hendrik Thamer
Co-founder.CEO
Cellumation GmbH
Germany

View Bio
Logistics is exploding and will more than double again in the next five years from 103 billion packages (2019) to 220-226 billion packages (2026) worldwide. The last mile is the most cost-intensive part of the delivery and consumes 53% of all costs. We have been developing innovative solutions for efficient material flow since 2017. Software-based material handling technology makes it possible for us to sort parcels automatically and distribute them along intelligently planned routes in the smallest possible space for urban micro sortation hubs. From there, parcels are delivered by climate-neutral micro vehicles. Everyone benefits: logistics, environment and urban traffic.

Secure transport of biomedical samples and temperature-sensitive pharmaceuticals

Peter Philippens
CEO
TubeSense
Netherlands

View Bio
When shipping biological samples or temperature-sensitive pharmaceuticals, it is vital to ensure that shipping conditions remain within guidelines. From now on, this can be monitored with TubeSense. Equipped with an NFC chip and temperature sensor, the newly designed, reusable TubeSense temperature logging device offers a smart solution for the logistics of biomedical samples (such as blood and urine) and temperature-sensitive biological medication, with simultaneous storage of sample specifications, sample data, transport time and temperature profile during transport and storage. All data can easily be saved and stored in a laboratory information management system.

Implementation of predictive maintenance in light electric vehicles

Andrej Sobotkiewicz
CEO
Paztir BV
Netherlands

View Bio
Reduced maintenance costs; reduced breakdown time; increased production hours; no time spent on looking for the problem; positive effect on margins. This presentation will explain how upgrading light electric vehicles with predictive maintenance and data-based decision making can give them the next push into the logistics market mainstream.

Small EVs, Large Gains

Christian Jansen
CTO
Gaius Automotive, Inc.
Taiwan

View Bio
More people are ordering small packages online, pushing the last mile deliveries to grow 78% by 2030. Logistics industry therefore needs to integrate different models of vehicles into their fleets to meet rapid rising demand. Research indicates that small, agile L-class vehicles are next generation delivery vehicles that can truly maximize delivery efficiency. With the rigors of urban transport in mind, Rapide 3 is designed to be functional and agile thanks to its large payload and unique tilting system. With a cargo box of 800L and a range of 105 km, the vehicle will be an essential upgrade to fleets.

Did you switch to electric yet?

Silvester Pullman
Sales director
Voltia
Slovakia

View Bio
The presentation will explain how to switch a parcel delivery fleet to electric, with information on charging, available vans and case studies from clients.

What comes after fleet management? IoT fleet automation!

Kenneth Malmberg
Director, strategic alliances
Ridecell Inc
USA

View Bio
Fleet owners suffer from an overabundance of information from multiple fleet management systems, yet lack the ability to put that information to work for them automatically. Today’s alerts are automated but the actions that typically follow are manual. With a fleet automation platform, you’re able to pick up where fleet management systems leave off. Learn how technology can be used to digitalize fleets and fleet operations; how fleet data can be used to create actionable insights and automated workflows; how to leverage multiple telematics platforms to handle vehicle or driver switching completely through digital means.

Day 3 - Wednesday 13 October


Theatre 1 Developments in e-commerce, logistics and supply chain

This session will focus on the following topics: updates from marketplaces and web shops, first mile to last mile – and returns, who owns the customer – basket to delivery, the battle for business, e-commerce value chain and ecosystem – added value services, warehousing, picking and packing.

Europe-Russia cross-border market: features of supply chains development and transformation

Georgy Alikoshvili
Deputy CEO for international business
Russian Post
Russia

View Bio
• Global e-commerce is increasing its share in retail as a sales channel. Russian e-com showed growth of up to 69% in 2020, with its share as a sales channel having increased to 10%. Over the last four years, e-commerce in Russia has shown impressive behavior and is forecast to grow by about 30% in 2021-2024. The presentation will discuss: Europe-Russia trade relations, including e-commerce and cross-border statistics; the way the pandemic and Brexit have created fast and flexible change in supply chains for delivery from Europe; how continuous Asia-Europe traffic was maintained during the pandemic and lockdowns; China as the EU’s biggest trade partner; changes in cross-border legislative regulations in Russia, with logistics solutions to develop bilateral e-commerce, maintain the share in the Russian market and favorably compete with Chinese and Russian retailers.

Embracing e-commerce with integrated first- and last-mile delivery

Brody Buhler
Chief Executive Officer
Escher Group
USA

View Bio
E-commerce adoption, and subsequent parcel growth, continues to skyrocket. Research from KPMG shows the primary reason people shop online is the ability to do so 24/7. Combined with McKinsey’s forecast that e-commerce will fuel an €8T retail opportunity by 2025, there is no better time in the history of the postal industry to make parcel delivery faster, more efficient, and profitable for posts. And the best way to do this is to plug first- and last-mile delivery services right into global e-commerce networks. In this informative presentation, attendees will discover the value of seamlessly integrating their postal delivery networks into retailer and e-commerce networks around the world. When the delivery and return of purchases becomes a simple, convenient, and low-cost extension of the online purchase and return experience, posts, retailers and customers win. Attendees will also learn how first- and last-mile delivery can become more streamlined, efficient, and profitable, backed by a highly customer-centric, low-cost, retail network.

Optimized tour planning: efficient and sustainable last-mile logistics

Clemens Beckmann
CEO
Greenplan GmbH
Germany

View Bio
Today, logistics operators are challenged by increasingly complex deliveries – especially on the last mile. Dr Clemens Beckmann will be talking about the impact of optimized tour planning for cost-efficient and more sustainable urban logistics. In his presentation, he will outline how planning processes can be automated as well as digitized, to support dispatchers in their daily work to plan better tours. Practical examples prove the benefits of intelligent logistics software applications such as Greenplan for smoother operations with fewer tours and fewer kilometers driven.

Get the basics right for customer service in e-commerce delivery

Alvin Nyzink
Supply chain and operations manager
Deltaheim & Co
Netherlands

View Bio
The presentation will discuss the landscape and trends in parcels and e-commerce. It will also explore customer service, operations excellence, the value discipline model (T&W) and enablers for good customer service.

Enabling safe food flows reaching wider consumers globally

Katsuhiko Umetsu
Executive Officer
Yamato Transport Co., Ltd
Japan

View Bio
Two majors in cold chain delivery, Yamato and DPD group jointly founded Fresh Pass, an international cold chain alliance for last-mile delivery, based on ISO 23412:2020. Fresh Pass brings together a global network of partners whilst ensuring end-to-end temperature control, food safety, hygiene, international industry regulation and standards compliance. The objective of this alliance is to provide optimized and transparent cold chain delivery network which connects food producers and consumers worldwide. Mr Umetsu and Mr Tsapatouros will present the core principles of Fresh Pass and the development opportunities.

Dynamic and integrated line haul optimization

Christian Oestergaard
Lead visionary - senior group strategist
PostNord
Denmark

View Bio
PostNord has undertaken many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task now is to optimize line haul planning at PostNord Sweden, utilizing dynamic planning and AI skills to achieve cost savings. Listen as PostNord shares experiences, considerations and results so far. PostNord is currently optimizing line hauls between 11 terminals with more than 1.8 million kilometers driven every month.

Q&A

Transport asset optimization - the way to rightsize network capacity

Bo Helmer Larsen
Sales diretor
Lyngsoe Systems AS
Denmark

View Bio
These days parcel volumes are at an unprecedented high and as a result, sorting and distribution capacities are under tremendous pressure. Investments and implementations in higher capacity are well underway, and now it is time to secure efficient use of the added capacity to keep production costs low, increase earnings profitability and improve competitive edge. Optimizing transport capacity and asset utilization with IoT/autoID technology that provides good, reliable, real-time data through touchless scanning of assets and parcels provides new and unprecedented visibility that enables considerable transport and asset cost savings and contributes to Co2 reductions.

The need for speed in low-density areas

Jacob Johnsen
Site manager
Danx AS
Denmark

View Bio
The further people are from logistics centers, the more important it becomes to have a fast and trustworthy delivery network. In the Nordic countries, automotive spare parts are sent as air cargo from large distribution centers, which is not done elsewhere. Learn about the challenges of ensuring fast delivery in northern Scandinavia, where huge distances, snowy and stormy landscapes and limited road networks are common. Find out how to set up a network with numerous terminals, PUDOs and stock locations over a vast area across several countries.

Nothing moves without the right data - your competitive advantage

Martyn Noble
CEO
Hurricane Commerce
UK

View Bio
In today's increasingly regulated and complex world of cross-border e-commerce, commercial success depends on having the right data. Events such as the launch of the EU's Import One-Stop Shop and the US STOP Act have meant that advance electronic data (AED) on consignments is mandatory. Any failure to provide complete and valid data results in extra costs, delays at customs, poor efficiencies and customer dissatisfaction. This presentation will look at the challenges facing the parcel and postal industry and detail what best-in-class data looks like - and, crucially, how it can give postal operators and carriers a competitive advantage.

How can AI extend the global reach of e-commerce?

Matt Furneaux
Commercial director
Loqate | GBG
UK

View Bio
Early in the pandemic, online shopping grew at levels analysts had forecast for the next few years. Mature e-commerce markets may have cooled as stores reopen, but markets in Latin America and Southeast Asia are creating attractive cross-border opportunities for online retailers. But how do you reach these newly online customers when addressing systems are less developed and often reliant on local knowledge or even directional information? Learn how Loqate is developing AI and machine learning solutions using real-world location data to learn how consumers communicate location locally and bridge the data gap.

Q&A

Theatre 2 COP26 and the parcel, post and logistics industry

Panel Discussion

John Trimble
Flagship professor
Tshwane University
South Africa

View Bio
Angela Hultberg
Head of sustainable mobility
Ingka Group (IKEA Group)
Sweden

View Bio
Dilhari Fernando
General Manager, Corporate Sustainability
Canada Post
Canada
Liene Norberg
Strategic Relations Manager
Biofuel Express
Sweden

Theatre 3 Day 3 - Technical Presentations

SwipBox Infinity parcel locker infrastructure in Europe

Kasper Cort
CCO
SwipBox
Denmark

View Bio
In a world where social distance became the new normal and online shopping really exploded, SwipBox experienced major interest in its app-operated Infinity parcel lockers. In this presentation you will be introduced to the journey of the innovative Infinity solution, from it being piloted in Denmark in March 2019 to today where the solution can be found in many countries – an expansion that happened very fast due to high market demand. In Kasper’s presentation there will be deep dives on some of the Infinity markets and interesting findings will be presented to the audience.

Smart parcel locker development blueprint

Greg Urban
Director
PwC
United Arab Emirates

View Bio
This keynote will focus on the main areas of smart parcel locker development: customers, processes, network and financials. In all these areas, the presenter will indicate key considerations including decision points, the ways in which smart locker systems differ from classic postal or door-to-door express delivery, key success factors and the main landmines that might affect the success of a project. The blueprint is based on the presenter’s personal experience from projects for several parcel and postal operators including InPost, Polish Post and many others.

Establishing and expanding your smart locker business in the USA

Rudy Rudolph
VP business development
H&M Recruiting Group
USA

View Bio
It’s time to establish and expand your smart locker business presence in the USA: find new clients, establish long-term relationships, increase market share, immerse yourself in trend-setting sectors and categories. You already have the products, services, technology and passion, but how do you find the experienced and talented staff to action your initiatives? Come join our session, where we will discuss how our executive search and recruitment firm connects premier ‘perfect fit’ smart locker candidates and companies in the US and Canada. Topics will include establishing hiring objectives, identifying and qualifying candidates, research, job descriptions, résumés, interviews, onboarding and offers.

Why are only the world’s best retail checkouts prioritizing delivery?

Jack Sims
Commercial manager
Doddle
UK

View Bio
Retailers are increasingly realizing that delivery choice is key to the modern consumer’s needs. Providing a wealth of options means better conversion and happier customers. So why are the majority still ignoring the last mile, despite the biggest and best choosing to focus on it?

Five pillars for successful postal automation and optimization

Rick Becerra
Vice president sortation solutions and strategy
BlueCrest
USA

View Bio
The need for parcel sortation automation has never been more apparent. As the cost of labor climbs, and as clients’ parcel delivery requirements become more demanding, you need to act quickly to automate more. Remaining focused on lowering costs, reducing physical footprint and boosting throughput is paramount. This session will explore the five pillars to ensure automation drives real process optimization: application, interface, data modules, data management, and security and control.

Courier-agnostic open network lockers

Žiga Schmidt
CEO
Direct4.me
Slovenia

View Bio
Direct4.me is a Silicon Valley company that has developed a unique technology to provide a space where e-commerce and couriers meet to greet their customers. Our product lineup includes parcel spaces that need no electricity and operate with virtually zero maintenance costs, passive temperature-controlled spaces, and active cooling and freezing spaces. Our understanding of the industry and market needs, engineering expertise and proprietary data-over-voice technology enable us to provide an open, courier-agnostic network that can be used by e-commerce, retail and courier companies and provide a seamless customer experience for everyone.

An overview of sorting technologies

Adil Atiser
Partner, director
Lodamaster ApS
Denmark

View Bio
Lodamaster, a producer of intralogistics equipment, including sorters, is one of the few companies that take pride in working with an open mind when it comes to sorting technology choice. This session will present some classic sorting solutions in the market as well as some of the newer solutions that have arrived. In the dynamic world of postal and parcel, you need to understand your business very well in order to choose the right technology for your operation.

How to add efficiency to the handling of small packages in existing hubs

Brian Hansen
Systems director - logistics systems
Beumer Group
Denmark

View Bio
Practically any item is available online today – and parcel centers are busy. With more small packages to process than ever before, the handling capacity is being challenged, putting strain on the established workflows. So how can CEP operators optimize their small-packet handling? One solution is to look at alternative technology, such as pouch sortation, which fits like a glove in existing production environments where increased sorting flexibility can make a real difference. The added benefits include optimized use of valuable floor space, clever operational use of buffer sequences and much less need for investment in new equipment.

Delivery in the age of e-commerce

Maurizio Puppo
Director of strategy and business development
Solystic
France

View Bio
With more than 4,000 pieces of equipment delivered worldwide, Solystic helps the postal and parcel industry meet the unprecedented challenge of e-commerce demands. The Compact Slide Tray has been designed for sorting small packages, Soly mobile robots handle bulky items and the robotic induction solution allows the automation of manual tasks like feeding packets into sorters.

An e-commerce approach to customs clearance

Shahrom Kiani
General manager, postal solutions
Atos Postal Solutions
USA

View Bio
As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information — often before a shipment is even sent.

The minimal viable company: survive ransomware and IT disaster

Michael Linke
Enterprise architect
T-Systems/Deutsche Telekom
Germany

View Bio
For many years, the IT threats for logistics providers lay within their own premises and were determined by IT management’s processes and tight budgets. This has changed: within a hyperconnected logistics world, the threat of ransomware encryption of drives, file shares and servers, both in the data center and on-premises, is a reality. Old-fashioned ‘lame’ topics like backup and restore (of uninfected data!) are now back on the IT logistics table in order to survive – with a minimal viable company (MVC).

How hybrid solutions enable scalable warehouses

Peter Voet
Sales manager
Equinox MHE
Netherlands

View Bio
The rise of robotics is indisputable. With the fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage, it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses, traditional systems are often in place. Robotics doesn’t have to fully replace traditional systems. In fact, the two can be combined into one solution. Learn all about these hybrid solutions in this presentation.

Heterogeneous robot fleet and the need for interoperability

Aldus von der Burg
CEO and founder
Meili Robots
Denmark

View Bio
The presentation will discuss the most interesting trends in the robotics industry and how they are shaping the current and future markets within the industry. It will explain what interoperability is and why it is becoming increasingly important to be aware of its effects in warehouse operations with robots. It will also outline possible solutions available on the market that enable businesses to use their mobile robot fleets to their full potential.

Theatre 2 Exploring New Frontiers - Navigating the Evolving Digital Landscape - Thought leadership book launch seminar

Moderator

Derek Osborn
International postal and business coach
Whatnext4u
UK

View Bio

Covid crisis has broken down the barriers between digital and postal

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio

Boundaryless possibilities for posts

Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio

Postal financial services in times of continuous digital disruption

Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio

The ‘DNA’ of Strategy

John Acton
Managing partner Europe
DPI
UK

View Bio

Panel Discussion - Navigating the Evolving Digital Landscape - Strategic Directions

Jack Hamande
Executive board member
BIPT - ERGP
Belgium

View Bio
Wayne Haubner
Chief technology officer
Escher Group
Ireland

View Bio
Michel Stuijt
CEO
Mozaiq Consultants
Netherlands

View Bio
John Acton
Managing partner Europe
DPI
UK

View Bio
Padmagandha Mishra
Course director
Asian Pacific Postal College
Thailand

View Bio
Cara Holmes
Senior policy researcher
Citizens Advice
UK

Delivery intelligence at the service of a better normal

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio

Digital transformation of Jordan Post

Suhair Wraikat
Head of International Relations
Jordan Post
Jordan

View Bio

The Digital Journey for Postal Outlets and Customer Touch points

Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio

Truly sustainable disruption in the last mile

Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio

Navigating the Evolving Digital Landscape – Innovations and Opportunities

Jose Anson
CEO and Founder
UPIDO
Switzerland

View Bio
Suhair Wraikat
Head of International Relations
Jordan Post
Jordan

View Bio
Erwin Lenhardt
Vice president logistics
T-Systems (Deutsche Telekom Group)
Germany

View Bio
Alberto Pereira
EMEA channel business manager
BlueCrest
UK

View Bio
Alvin Dammann Leer
CEO and co-founder
Packoorang AS
Norway

View Bio
Anders Lidballe
Lead software product architect
Beumer Group - Logistic Systems
Denmark

View Bio
Stefan Berndt
Senior IT and Logistic Consultant
Germany

Day 4 - Thursday 14 October


Theatre 1 Digital transformation

Modernizing retail at the post

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

View Bio
Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
In 2019, Canada Post began a large transformational initiative to revolutionize the hardware/software at its 5,000+ retail outlets to support the evolution of the organization’s retail network to align the growing parcel business and ensure flexibility to adjust for changing business and consumer needs. The program prioritized the customer experience and used a mandate of simplification in each step of the process. The program comprised over 200 team members and leveraged an off-the-shelf software system as well as the latest POS hardware, released in January 2021. Despite the impact of the pandemic, the project continued its scrum agile development in an Azure cloud infrastructure and the new solution launched in May 2021.

The successful digital transformation of Hermes in Germany (so far)

Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Five years ago we started our digital transformation journey by visiting some fancy startups in Berlin with our senior management team. We launched a digital transformation program, founded a digital lab and acquired our first startup. After a lot of lessons learned, and boosted by Covid-19, digital has increasingly become the standard at Hermes in Germany. Results have become more and more obvious in our KPIs. This presentation will recap our journey and take an in-depth look at our achievements so far.

Saudi Post transformation journey

Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
The presentation will discuss Saudi Post’s transformation journey to SPL (Saudi Post and Logistics), a journey through which Saudi Post aims to become the national champion in postal and logistics solutions, providing added value to customers and linking KSA to the world, as well as becoming the modern logistics arm of KSA commerce and government digitalization.

Leadership for the 21st century

Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Where are we heading after the pandemic? What does it take – in terms of vision, strategy and culture – to not only survive the worst economic downturn in a century but also use the end of the pandemic as a springboard to success? this presentation offers a fresh take on leadership for the post-pandemic era. it will cover resilience, example (as in ‘leading by’), adaptability, societal cohesion, hope – and the potential of science and emerging technologies from decentralized pandemic management to postal de-fi (decentralized finance) to quantum computing.

Guiding traditional postal products to commercial channels

Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

View Bio
The presentation will explain how to influence traditional postal organizations to consider new-age commercial channels and position postal products to compete with express providers. It will outline some of the challenges and solutions during this journey.

Ecommerce 2022 - The Future, Unwrapped

Simeon Atkins
Lead Industry Consultant- eCommerce
Similarweb
UK

View Bio
Studies by McKinsey claim the pandemic has accelerated the growth of eCommerce by up to 10 years. Even when the pandemic eventually passes, the world in which we do business has changed forever. This means that logistics companies who don't understand or embrace the online landscape risk losing significant competitive advantage and falling out of favour with consumers. Using Similarweb's leading market intelligence data, this session will unlock key online trends, including growth industries, markets and demographics, that will help advise and guide your eCommerce strategy.

A post-pandemic formula for the integration of e-commerce and logistics

Mario Rodriguez
CEO
elVecino.com
Colombia

View Bio
The growth of e-commerce has led companies to make forays into digital environments supported by technological platforms and digital transformation strategies in the e-commerce value chain. Correo is supporting SMEs in this area, helping them to achieve growth in their operations and income.

The national strategic role of postal operators in their countries

Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

View Bio
Postal operators played a key role in the initial stages of the development and industrial revolution in their respective countries. Now they must be ready to play the same key role in the digital industrial revolution, and contribute to their governments’ sustainable development goals and their societies to embrace a fast, effortless digital transformation thanks to the postal service’s responsibilities, unique features, positioning and presence, leveraging existing technologies, infrastructures and regulations, through public/private collaboration.

Panel Discussion

Samantha Rahim
General manager - Retail Transformation Program
Canada Post
Canada

View Bio
Franco Chirichella
President and CEO
Innovapost
Canada

View Bio
Tim Rudolph
Division manager - operations development
Hermes Germany GmbH
Germany

View Bio
Fadi Al-Buhairan
Deputy CEO
Saudi Post
Saudi Arabia

View Bio
Moses Ma
Partner
FutureLab Consulting
USA

View Bio
Manuel Gallo
COO EMEAAP and head of the postal operators practice
Lleida.net
Spain

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Mario Rodriguez
CEO
elVecino.com
Colombia

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Simeon Atkins
Lead Industry Consultant- eCommerce
Similarweb
UK

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Chaminda Gunasekera FCILT
Senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Hong Kong

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Theatre 3 Day 4 - Technical Presentations

PUDO? Get pallets and containers on the bike instead

Holger Emmert
Co-founder and CEO
e2trail GmbH
Germany

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PUDO concepts are producing hype and getting a lot of attention, despite the many last-mile challenges they leave unanswered. e2trail offers a simple, flexible and efficient solution: a bike trailer that can lift many types of pallets and containers without tools. The rear axis can be decoupled and used as a hand truck. Taking into account the progress and trends in routing software and AI, and sorting center/depot location policies, our trailer will allow home delivery to get back to (new) normal.

Smart mailboxes and drones for contactless deliveries during Covid-19

Brandon Pargoe
CEO
AirBox Technologies
USA

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AirBox Technologies presents the first smart mailbox solution, offering contactless deliveries by truck or drone, and automating the last mile for good.

Android transformation in last-mile delivery

Peter Selicky
Head of development
Ignitix IT Consulting GmbH
Austria

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Can we work with €100 smartphones? Do we need rugged enterprise devices? What about security? The European Union has strict GDPR. How do we deal with battery life? Options for navigation to the delivery spot? Online or offline, what are the limitations? Is Android Auto worth it in 2021? A higher fluctuation in users is a reality. Let’s see how we can reduce user training time and achieve a better user experience with the device by using route visualization, Wear OS, NFC, beacons, IoT, virtual reality, industrial wearables, keyless trunk technology and other possibilities.

How can e-commerce grow sustainably?

Simon Englander
Senior strategy manager
Doddle
UK

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The pandemic has pushed us toward embracing e-commerce to a much greater extent. But for many people, that has meant unwillingly accepting growth in our carbon footprint. As we plot the path ahead, can e-commerce continue to grow while having a net neutral or even positive impact on our climate? Doddle will present jointly with bpost, covering the latest research on trends, innovations, experiments and methods for driving behavioral change toward more sustainable e-commerce choices.

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany

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This presentation will address the banalities that no one thinks about related to last-mile logistics; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as portions of punctuality and a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone; last-mile logistics and psychology.

Dynamic optimization at scale – lessons from the field

Tien-Ti Mak
Co-CEO
Premonition.io
Australia

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Many have tried to apply real-time dynamic optimization within the last mile. It is a challenging task and many projects have failed to meet expectations or failed to scale beyond an initial POC. We will share pragmatic lessons learned on how to apply this technology effectively at scale across nationwide fleets making hundreds of thousands of deliveries per day. We will debunk myths and share tips from doing this over the last six years, from getting the technology right all the way to driving the business/people change needed for success.

Parcel delivery: reconciling warehouse sorting and dynamic route optimization

Cédric Hervet
Co-founder
Kardinal
France

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The implementation of dynamic route optimization at parcel delivery companies often ends in failure. Indeed, calculating new routes every day requires changing the parcel sorting logic every day. This is impossible for most organizations. Based on this observation, Kardinal has developed the only sectorization tool on the market based on machine learning and dedicated to the parcel delivery industry. We will present how our new solution can optimize parcel delivery routes without destructuring the organization of warehouses. We will also present other use cases of the solution: fleet sizing, green fleet simulation, transport provider purchasing, reporting.

Making same-day deliveries profitable using technology

Dhruvil Sanghvi
Chief executive officer
LogiNext
USA

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With companies like Amazon and Walmart offering same-day deliveries, it is critical for traditional companies to provide the same, yet remain profitable. Discover the trade secrets of these technology-based companies that help them break prices for deliveries yet sustain and become profitable. Also, find out about the latest delivery tech available in the market, and how to evaluate and implement it for organizations where change management is a challenge. Also, listen to some real-world stories about digitalization and how smaller companies are measuring up against these delivery giants.

Using AI to drive next-level delivery efficiency and experience

Torbjørn Aamodt
CEO
Distribution Innovation
Norway

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Distribution Innovation is the technology company behind many last-mile success stories in the Nordics in the last decade. Its customers are media distributors and parcel sales companies that jointly are eating away substantial market shares from the established postal players in the e-commerce game. The company will explain how it has been, and is planning to, deploy artificial intelligence and machine learning at scale to drive operational efficiency and a superior customer experience. Stay tuned for lessons learned for using new technology in this space, and interesting and inspirational real-life cases.

How 0G helps you to maximize your supply chain assets

Peter Hofstetter
Director - key account sales
Sigfox Germany GmbH
Germany

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E-commerce and the parcel business are booming in the pandemic and supply chain assets like roller cages are in high demand. New ways to collect and deliver parcels are required to cope with customer demand. See how Deutsche Post DHL, Austrian Post, Posti and AN Post use the 0G network to maximize the utilization of their assets, create new ways to connect with customers and save costs at the same time.

You know the last mile. Meet the last yard

Farrukh Mahboob
Founder & CEO
PackageX
USA

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Last-mile carriers complete their job when they drop off deliveries to central receiving locations, but there is still one ‘last yard’ before packages are successfully delivered to recipients. It’s during this phase of the delivery process where handling errors occur most often, as outdated front-desk and mailroom systems create blind spots when receiving packages – sometimes with serious consequences. Due to higher package volumes, visibility on the ‘last yard’ of deliveries has become increasingly crucial. The presentation will share some key takeaways about common issues and solutions that we’ve learned by helping organizations across different industries in 42 countries.

Last-mile balancing act: customer satisfaction, operational excellence and cost

Ulrich Hieber
Sales director, DACH
Scandit
Switzerland

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The surge in e-commerce and changing peak patterns have left last-mile delivery enterprises battling to meet consumers’ demands and expectations, with quick yet cost-effective delivery options. Retaining market share, achieving operational excellence and satisfying customers is a delicate balancing act. In this session, we’ll explore how to strike the right balance by digitalizing day-to-day last-mile processes and leveraging computer vision and augmented reality technology on smart devices. See examples of how to streamline operations and reduce the total cost of ownership while creating a platform for future innovation and success.

Remote monitoring reduces operating costs and improves the quality of asset management

Colin Smith
Managing director
Air Partner CHS Services Ltd
UK

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Driving business intelligence in asset management through the agile implementation of intelligent technologies has always been the differentiator for meeting carbon emission targets. Remote monitoring is an important part of the ongoing digital transformation agenda, contributing to cost-efficiency, resource allocation and environmental sustainability in asset management. Live monitoring from built-in intelligence ‘learns’ about equipment condition to minimize risk, trigger alert notifications and efficiently optimize asset performance. Those tasked with asset prolongation often have no budget to implement these ‘spend to save’ initiatives. Foundations Connect provides a SaaS-based solution for efficient culture change in maintenance strategy.

Veuillez noter: Ce programme de conférence peut être sujet à changement



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