member of the board
Österreichische Post AG
CEO and Postmaster General of Curaçao
Synopsis: Small and medium-size posts are confronted with an expensive last-mile network with high fixed costs and rapidly declining, hugely expensive, mail and letter deliveries. Community mailboxes (CMB) are an interesting alternative to reduce the fixed cost and increase delivery standards. In 2015, Cpost International decided to go this route. This presentation is about the challenges and opportunities of CMBs, with actual solutions and examples.
executive board member
BIPT - ERGP
Synopsis: We are on the verge of technological, legal and behavioral revolutions. Postal operators have been forced to speed up their digital transformation. The health crisis has accelerated the development of their new phygital services. This ‘phygital’ refers to all the techniques and processes needed to facilitate connections of physical entities and e-commerce activities. During this presentation we will go through the evolutions in all domains and in particular explore the new frontiers between the digital and postal worlds.
deputy CEO for international business
Synopsis: The description of this presentation will be added shortly
Synopsis: The presentation will discuss Saudi Post’s transformation journey to SPL (Saudi Post and Logistics), a journey through which Saudi Post aims to become the national champion in postal and logistics solutions, providing added value to customers and linking KSA to the world, as well as becoming the modern logistics arm of KSA commerce and government digitalization.
Head of International Relations
CEO and Founder
Whistl Doordrop Media
Synopsis: The pandemic has been transformational for the e-commerce industry. But with audiences at home, it has been equally transformational for direct marketing, with e-commerce brands realizing the opportunity that print offers to cut through and deliver astonishing results. At Whistl, our growth strategy is in e-commerce packets and fulfillment but our traditional direct marketing channels – direct mail and door drops – are the channels that our customers use to grow their growth. With radical changes imminent in digital marketing – e-privacy and a cookieless future – print has never been more relevant.
lead visionary - senior group strategist
Synopsis: PostNord has undertaken many initiatives with IoT, artificial intelligence, sensors and different kinds of monitoring. The task now is to optimize line haul planning at PostNord Sweden, utilizing dynamic planning and AI skills to achieve cost savings. Listen as PostNord shares experiences, considerations and results so far. PostNord is currently optimizing line hauls between 11 terminals with more than 1.8 million kilometers driven every month.
chief commercial officer
Synopsis: As e-commerce markets mature, PUDO is increasingly moving up the list of carrier priorities. This presentation explores how PUDO is being best exploited by the leading online merchants and parcel carriers globally, and gives some advice on how to build a PUDO strategy.
SVP Logistics Division
head of sustainable mobility
Ingka Group (IKEA Group)
systems director - logistics systems
Synopsis: Practically any item is available online today – and parcel centers are busy. With more small packages to process than ever before, the handling capacity is being challenged, putting strain on the established workflows. So how can CEP operators optimize their small-packet handling? One solution is to look at alternative technology, such as pouch sortation, which fits like a glove in existing production environments where increased sorting flexibility can make a real difference. The added benefits include optimized use of valuable floor space, clever operational use of buffer sequences and much less need for investment in new equipment.
Asian Pacific Postal College
chief strategy officer/co-founder Endicia
Synopsis: Over the past 18 months, the e-commerce market has experienced a huge shift in consumer buying and accelerated growth at a rate few expected or planned for. During this session, we will explore the impact of the global pandemic and how it is changing consumer behavior. As consumer habits change, this is influencing every aspect of e-commerce, including marketplaces, D2C, brand loyalty, logistics and returns. This has placed an emphasis on technology players – such as Stamps.com’s family of technology brands – and their ability to quickly and efficiently provide the tools necessary for the changes being experienced by the industry.
division manager - operations development
Hermes Germany GmbH
Synopsis: Five years ago we started our digital transformation journey by visiting some fancy startups in Berlin with our senior management team. We launched a digital transformation program, founded a digital lab and acquired our first startup. After a lot of lessons learned, and boosted by Covid-19, digital has increasingly become the standard at Hermes in Germany. Results have become more and more obvious in our KPIs. This presentation will recap our journey and take an in-depth look at our achievements so far.
chief technology officer
Synopsis: Distribution Innovation is the technology company behind many last-mile success stories in the Nordics in the last decade. Its customers are media distributors and parcel sales companies that jointly are eating away substantial market shares from the established postal players in the e-commerce game. The company will explain how it has been, and is planning to, deploy artificial intelligence and machine learning at scale to drive operational efficiency and a superior customer experience. Stay tuned for lessons learned for using new technology in this space, and interesting and inspirational real-life cases.
managing partner Europe
Synopsis: Lodamaster, a producer of intralogistics equipment, including sorters, is one of the few companies that take pride in working with an open mind when it comes to sorting technology choice. This session will present some classic sorting solutions in the market as well as some of the newer solutions that have arrived. In the dynamic world of postal and parcel, you need to understand your business very well in order to choose the right technology for your operation.
VP digital parcel
Synopsis: Parcel centers are overwhelmed with parcels, so asset utilization is key: sort as many parcels as possible. As a key supplier to the parcel industry, Siemens gets plenty of insights into daily operational issues and anomalies resulting in much lower operational throughput than theoretically possible. Real-time analytics unlocks the potential of automation machinery, significantly decreasing downtimes and increasing asset utilization. We will present various examples from daily experience along with some solutions.
vice president sortation solutions and strategy
Synopsis: The need for parcel sortation automation has never been more apparent. As the cost of labor climbs, and as clients’ parcel delivery requirements become more demanding, you need to act quickly to automate more. Remaining focused on lowering costs, reducing physical footprint and boosting throughput is paramount. This session will explore the five pillars to ensure automation drives real process optimization: application, interface, data modules, data management, and security and control.
SNBC Europe BV
Synopsis: Will follow soon, need to discuss with HQ, about final title and content
Postal Innovation Platform
Alvin Dammann Leer
CEO and co-founder
co-founder and CEO
Synopsis: PUDO concepts are producing hype and getting a lot of attention, despite the many last-mile challenges they leave unanswered. e2trail offers a simple, flexible and efficient solution: a bike trailer that can lift many types of pallets and containers without tools. The rear axis can be decoupled and used as a hand truck. Taking into account the progress and trends in routing software and AI, and sorting center/depot location policies, our trailer will allow home delivery to get back to (new) normal.
senior strategy manager
Synopsis: The pandemic has pushed us toward embracing e-commerce to a much greater extent. But for many people, that has meant unwillingly accepting growth in our carbon footprint. As we plot the path ahead, can e-commerce continue to grow while having a net neutral or even positive impact on our climate? Doddle will present jointly with bpost, covering the latest research on trends, innovations, experiments and methods for driving behavioral change toward more sustainable e-commerce choices.
COO EMEAAP and head of the postal operators practice
Synopsis: Postal operators played a key role in the initial stages of the development and industrial revolution in their respective countries. Now they must be ready to play the same key role in the digital industrial revolution, and contribute to their governments’ sustainable development goals and their societies to embrace a fast, effortless digital transformation thanks to the postal service’s responsibilities, unique features, positioning and presence, leveraging existing technologies, infrastructures and regulations, through public/private collaboration.
Synopsis: There are many challenges involved in cross-border transactions. Fewer than 1% of global online stores provide cross-border transactions. More than 150 address formats and languages make it virtually impossible to validate buyers. It is very difficult to prevent fraudulent cross-border transactions and VAT non-compliance. Ship2MyID’s patented solution can enable every online store to accept and validate worldwide customers without needing any addresses. Deeply integrated address management and identity solutions offer highly secure integration with payment providers using APIs. It offers end-to-end EU VAT compliance and reduces fraudulent transactions. Ship2MyID promotes newer revenue streams and boosts the growth of national postal carriers.
Chaminda Gunasekera FCILT
senior director e-commerce APAC and MEA - Ecom
Seko Logistics ltd
Synopsis: The presentation will explain how to influence traditional postal organizations to consider new-age commercial channels and position postal products to compete with express providers. It will outline some of the challenges and solutions during this journey.
Synopsis: The implementation of dynamic route optimization at parcel delivery companies often ends in failure. Indeed, calculating new routes every day requires changing the parcel sorting logic every day. This is impossible for most organizations. Based on this observation, Kardinal has developed the only sectorization tool on the market based on machine learning and dedicated to the parcel delivery industry. We will present how our new solution can optimize parcel delivery routes without destructuring the organization of warehouses. We will also present other use cases of the solution: fleet sizing, green fleet simulation, transport provider purchasing, reporting.
sales director, DACH
Synopsis: The surge in e-commerce and changing peak patterns have left last-mile delivery enterprises battling to meet consumers’ demands and expectations, with quick yet cost-effective delivery options. Retaining market share, achieving operational excellence and satisfying customers is a delicate balancing act. In this session, we’ll explore how to strike the right balance by digitalizing day-to-day last-mile processes and leveraging computer vision and augmented reality technology on smart devices. See examples of how to streamline operations and reduce the total cost of ownership while creating a platform for future innovation and success.
director - key account sales
Sigfox Germany GmbH
Synopsis: E-commerce and the parcel business are booming in the pandemic and supply chain assets like roller cages are in high demand. New ways to collect and deliver parcels are required to cope with customer demand. See how Deutsche Post DHL, Austrian Post, Posti and AN Post use the 0G network to maximize the utilization of their assets, create new ways to connect with customers and save costs at the same time.
senior policy researcher
Synopsis: The further people are from logistics centers, the more important it becomes to have a fast and trustworthy delivery network. In the Nordic countries, automotive spare parts are sent as air cargo from large distribution centers, which is not done elsewhere. Learn about the challenges of ensuring fast delivery in northern Scandinavia, where huge distances, snowy and stormy landscapes and limited road networks are common. Find out how to set up a network with numerous terminals, PUDOs and stock locations over a vast area across several countries.
Pacific Consulting Group
Synopsis: Covid-19 has accelerated the shift from B2B to B2C and generated significant growth in e-commerce parcel volumes, bringing with it changes in freight and delivery profiles, as well as customer expectations. Although operationally challenging, surging volumes represent a major opportunity for operators to grow profitable parcel businesses. To capture these opportunities, operators must better leverage their operational and customer data to accelerate their transformation programs and adapt to evolving customer preferences. We will share our frameworks and methodologies developed through years of industry experience to design and deliver data-driven network transformations, capture volumes and become an e-commerce shipper of choice.
general manager, postal solutions
Atos Postal Solutions
Synopsis: As increasing numbers of packages and parcels move across international borders every day, all parties involved need to know what is being shipped and by whom. Do these parcels contain dangerous, illegal or prohibited goods? Can customs duties and taxes be properly assessed and collected? What risks are associated with the shipper? This presentation will explore how imaging technologies, artificial intelligence and deep learning techniques provide an opportunity to not only answer these questions but enable national post services to exchange vital information — often before a shipment is even sent.
Synopsis: This presentation will address the banalities that no one thinks about related to last-mile logistics; punctuality of delivery – an intangible commodity that is neither recognized nor acknowledged as such; variable delivery time slots as portions of punctuality and a powerful weapon in competition; distribution of orders by time slots of different lengths as a result of practical vehicle routing; why, despite the distinct advantages of variable delivery time slots, e-grocers stubbornly offer the same portions of punctuality of delivery, mostly two-hour slots, to everyone; last-mile logistics and psychology.
Last Mile Expert
Synopsis: Delivery is not a service, it is a product. Last Mile Framework orchestrates complex ecosystems that require dynamic configuration and transformation (including facility location, fleet composition, governance modes, type of service, orchestration and routing). Last Mile Framework has three main targets: reduce/minimize the overall cost of distribution (by exploring the impact of integrating collection delivery points on the overall design characteristics and cost performances, and exploring the case of urban trans-shipment in the mobile-depot-based operations, e.g., mobile warehouse/cargo-bike case); reduce the overall transit time; offer ‘delivery’ customer experience as a product.
vice president logistics
T-Systems (Deutsche Telekom Group)
Beumer Group - Logistic Systems
Synopsis: For many years, the IT threats for logistics providers lay within their own premises and were determined by IT management’s processes and tight budgets. This has changed: within a hyperconnected logistics world, the threat of ransomware encryption of drives, file shares and servers, both in the data center and on-premises, is a reality. Old-fashioned ‘lame’ topics like backup and restore (of uninfected data!) are now back on the IT logistics table in order to survive – with a minimal viable company (MVC).
Synopsis: Where are we heading after the pandemic? What does it take – in terms of vision, strategy and culture – to not only survive the worst economic downturn in a century but also use the end of the pandemic as a springboard to success? this presentation offers a fresh take on leadership for the post-pandemic era. it will cover resilience, example (as in ‘leading by’), adaptability, societal cohesion, hope – and the potential of science and emerging technologies from decentralized pandemic management to postal de-fi (decentralized finance) to quantum computing.
Synopsis: Many have tried to apply real-time dynamic optimization within the last mile. It is a challenging task and many projects have failed to meet expectations or failed to scale beyond an initial POC. We will share pragmatic lessons learned on how to apply this technology effectively at scale across nationwide fleets making hundreds of thousands of deliveries per day. We will debunk myths and share tips from doing this over the last six years, from getting the technology right all the way to driving the business/people change needed for success.
director, strategic alliances
Synopsis: Fleet owners suffer from an overabundance of information from multiple fleet management systems, yet lack the ability to put that information to work for them automatically. Today’s alerts are automated but the actions that typically follow are manual. With a fleet automation platform, you’re able to pick up where fleet management systems leave off. Learn how technology can be used to digitalize fleets and fleet operations; how fleet data can be used to create actionable insights and automated workflows; how to leverage multiple telematics platforms to handle vehicle or driver switching completely through digital means.
João Manuel Melo
head of innovation management
CTT Portugal Post
supply chain and operations manager
Deltaheim & Co
Synopsis: The presentation will discuss the landscape and trends in parcels and e-commerce. It will also explore customer service, operations excellence, the value discipline model (T&W) and enablers for good customer service.
Synopsis: AirBox Technologies presents the first smart mailbox solution, offering contactless deliveries by truck or drone, and automating the last mile for good.
EMEA channel business manager
Synopsis: When shipping biological samples or temperature-sensitive pharmaceuticals, it is vital to ensure that shipping conditions remain within guidelines. From now on, this can be monitored with TubeSense. Equipped with an NFC chip and temperature sensor, the newly designed, reusable TubeSense temperature logging device offers a smart solution for the logistics of biomedical samples (such as blood and urine) and temperature-sensitive biological medication, with simultaneous storage of sample specifications, sample data, transport time and temperature profile during transport and storage. All data can easily be saved and stored in a laboratory information management system.
Synopsis: The presentation will explain how to switch a parcel delivery fleet to electric, with information on charging, available vans and case studies from clients.
director of strategy and business development
Synopsis: With more than 4,000 pieces of equipment delivered worldwide, Solystic helps the postal and parcel industry meet the unprecedented challenge of e-commerce demands. The Compact Slide Tray has been designed for sorting small packages, Soly mobile robots handle bulky items and the robotic induction solution allows the automation of manual tasks like feeding packets into sorters.
business development and partnerships manager
Nuki Home Solutions
Synopsis: Since July 2011, Austrians have been testing the in-home delivery service of Austrian Post, called Vorzimmer Zustellung. Nuki, an Austrian smart access company, is providing smart access for mail carriers with its Smart Lock. The mail carriers have access tokens on their handhelds. The customers receive notifications and can watch via indoor cameras while their parcels are delivered. After the testing phase in the second half of 2021, the service will be rolled out by Austrian Post.
general manager - Retail Transformation Program
Synopsis: The growth of e-commerce has led companies to make forays into digital environments supported by technological platforms and digital transformation strategies in the e-commerce value chain. Correo is supporting SMEs in this area, helping them to achieve growth in their operations and income.
VP business development
H&M Recruiting Group
Synopsis: It’s time to establish and expand your smart locker business presence in the USA: find new clients, establish long-term relationships, increase market share, immerse yourself in trend-setting sectors and categories. You already have the products, services, technology and passion, but how do you find the experienced and talented staff to action your initiatives? Come join our session, where we will discuss how our executive search and recruitment firm connects premier ‘perfect fit’ smart locker candidates and companies in the US and Canada. Topics will include establishing hiring objectives, identifying and qualifying candidates, research, job descriptions, résumés, interviews, onboarding and offers.
chief executive officer
Synopsis: With companies like Amazon and Walmart offering same-day deliveries, it is critical for traditional companies to provide the same, yet remain profitable. Discover the trade secrets of these technology-based companies that help them break prices for deliveries yet sustain and become profitable. Also, find out about the latest delivery tech available in the market, and how to evaluate and implement it for organizations where change management is a challenge. Also, listen to some real-world stories about digitalization and how smaller companies are measuring up against these delivery giants.
Synopsis: Direct4.me is a Silicon Valley company that has developed a unique technology to provide a space where e-commerce and couriers meet to greet their customers. Our product lineup includes parcel spaces that need no electricity and operate with virtually zero maintenance costs, passive temperature-controlled spaces, and active cooling and freezing spaces. Our understanding of the industry and market needs, engineering expertise and proprietary data-over-voice technology enable us to provide an open, courier-agnostic network that can be used by e-commerce, retail and courier companies and provide a seamless customer experience for everyone.
head of development
Ignitix IT Consulting GmbH
Synopsis: Can we work with €100 smartphones? Do we need rugged enterprise devices? What about security? The European Union has strict GDPR. How do we deal with battery life? Options for navigation to the delivery spot? Online or offline, what are the limitations? Is Android Auto worth it in 2021? A higher fluctuation in users is a reality. Let’s see how we can reduce user training time and achieve a better user experience with the device by using route visualization, Wear OS, NFC, beacons, IoT, virtual reality, industrial wearables, keyless trunk technology and other possibilities.
Synopsis: Retailers are increasingly realizing that delivery choice is key to the modern consumer’s needs. Providing a wealth of options means better conversion and happier customers. So why are the majority still ignoring the last mile, despite the biggest and best choosing to focus on it?
Air Partner CHS Services Ltd
Synopsis: Driving business intelligence in asset management through the agile implementation of intelligent technologies has always been the differentiator for meeting carbon emission targets. Remote monitoring is an important part of the ongoing digital transformation agenda, contributing to cost-efficiency, resource allocation and environmental sustainability in asset management. Live monitoring from built-in intelligence ‘learns’ about equipment condition to minimize risk, trigger alert notifications and efficiently optimize asset performance. Those tasked with asset prolongation often have no budget to implement these ‘spend to save’ initiatives. Foundations Connect provides a SaaS-based solution for efficient culture change in maintenance strategy.
Synopsis: Reduced maintenance costs; reduced breakdown time; increased production hours; no time spent on looking for the problem; positive effect on margins. This presentation will explain how upgrading light electric vehicles with predictive maintenance and data-based decision making can give them the next push into the logistics market mainstream.
co-founder and head of business development
Synopsis: Postal operators have to cope with complex problems such as missing shipments, incorrect deliveries and delays, especially for cross-border shipments. Tracking solutions like Kizy enable real-time, end-to-end identification of problems. Using mobile networks and wi-fi, they determine the current position and temperature status of shipments and bring visibility into issues that remain invisible to passive solutions like RFID and barcode. In combination with a built-in light sensor, Kizy helps users to understand delivery paths, detect misroutings, intercept unwanted openings, measure delivery performance and benchmark routes. With no infrastructure to set up, and world coverage, Kizy fulfills the information needs of the postal industry.
European business development manager - last-mile delivery
Synopsis: The presentation will discuss the cost challenges of last-mile delivery; customer expectations and experience; congested and polluted city centers; delivery access restrictions by authorities; delivery integration; alternative e-delivery methods; integrated solutions for urban last-mile e-delivery.
product director - sortation international
Synopsis: The shift from traditional and manual parcel processing to systems that leverage automation requires consideration across all aspects of the organization – people, process, technology, data and more. This session looks at some key drivers that affect the ability of automation to enhance the operation, and explores how workflow mapping holds the key to process optimization.
UNITED ARAB EMIRATES
Synopsis: This keynote will focus on the main areas of smart parcel locker development: customers, processes, network and financials. In all these areas, the presenter will indicate key considerations including decision points, the ways in which smart locker systems differ from classic postal or door-to-door express delivery, key success factors and the main landmines that might affect the success of a project. The blueprint is based on the presenter’s personal experience from projects for several parcel and postal operators including InPost, Polish Post and many others.
Ted van der Hoeven
Synopsis: Covid-19 has boosted the parcel and post package volume. This has resulted in a need to automate current manual sortation in downstream sorting centers. Sorting speeds need to go up. Employees’ safety has always been a top priority, but social distancing is a factor that now has to be taken into account as well. Regal Beloit presents a solution that is flexible and scalable and just requires 24V DC power. It is safe and also low noise, so very suitable for these downstream sorting centers. And not unimportantly, it also sorts very small parcels, polybags and jiffies.
Dirk van Lammeren
Synopsis: This presentation will talk about the importance of flexible sorting, especially in times of great uncertainty and fluctuations in volume, such as during the Covid pandemic. By adopting flexible sorting solutions that ensure complete control over future scaling-up activities, the post and parcel industry can reap significant rewards in productivity and reliability. Automation and smart technology will play a key role in achieving a competitive gain. The presentation will share use cases from Prime Vision’s extensive experience in working with postal and parcel organizations all over the world.
Synopsis: The rise of robotics is indisputable. With the fast-paced growth in e-commerce and courier express and parcel markets, the need for automation is growing each day. Combined with a continuing labor shortage, it is becoming more challenging to meet the increasing demand in these markets. Complete or partial automation offers the tools to face the growth while maintaining profitability. However, in existing warehouses, traditional systems are often in place. Robotics doesn’t have to fully replace traditional systems. In fact, the two can be combined into one solution. Learn all about these hybrid solutions in this presentation.
Aldus von der Burg
CEO and founder
Synopsis: The presentation will discuss the most interesting trends in the robotics industry and how they are shaping the current and future markets within the industry. It will explain what interoperability is and why it is becoming increasingly important to be aware of its effects in warehouse operations with robots. It will also outline possible solutions available on the market that enable businesses to use their mobile robot fleets to their full potential.