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Success, Failure, and Everything in Between: 10 Years of Digital Transformation in Parcel & Postal

Cédric Hervet (PhD in Mathematics, Co-CEO) will share insights from a decade of digital projects in the parcel and postal sector, both the ones that succeeded and those that failed, and the key factors that make the difference, from data foundations to leadership and change management. In 2025, as technology providers, we are witnessing a true paradigm shift in how AI is perceived: the race is on, and there is a clear acceleration in the digital projects driving the market. Yet many operators are struggling to separate hype from real value. We could clarify the distinctions between GenAI, classical AI, and mathematical optimisation, and explain how each of these approaches can play a role in building an effective and profitable technology strategy.

This hands-on workshop will introduce participants to the current landscape of AI, including Generative AI, Agentic AI, and autonomous systems.
The first part will offer a structured introduction to today’s AI capabilities, their practical applications, and emerging challenges—from infrastructure to ethics.
The second half will shift to an interactive mode: through a guided exercise of scenario-building, participants will explore AI use cases relevant to the postal/parcel sector, identify adoption barriers, and develop strategic responses.
Participants will leave with a clearer understanding of how to translate AI potential into actionable innovation within their organizations.

AI-Enabled Smart parcel hubs
Robotics in Parcel Sorting
The Future of AI in E-Commerce Logistics

Join us for presentations, followed by a panel discussion. Click the session title for more details.

How AI can propel hyper-personalised delivery experiences

From autonomous delivery vans to sidewalk robots