Speaker Details

Speaker Company

Robert Jordan

The Information Factory provides business intelligence, analytics and digital solutions to companies in the postal, parcel and wider logistics sector. The company was founded in 2004 and now employs over 80 architects, developers and program managers. Prior to The Information Factory, Robert spent 10 years with DHL, first in the UK, working in sales and across the commercial functions, and then at DHL's global head office in Brussels where he was heavily involved in the expansion of the analytics and reporting operation. Outside of work, Robert is a qualified rugby coach and keen gardener.


Data, insights and decision making power

The presentation will explore how parcel and postal operator businesses can improve performance (revenue, costs, efficiency) by harnessing the power of their data and transforming it into insights that drive decision making. We'll show how companies have benefitted from being more data-driven with practical examples including business intelligence and data analytics, spot rate pricing, end-to-end costing visibility and customer profitability systems. Supporting topics will include the importance of having one 'source of truth' (data integration and harmonization) and 'data democracy' (delivering insights to end users in an easily digestible format - understanding that not everybody is a data scientist).