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Laura Shields

Laura has a proven track record of strategic vision and operational excellence, joining An Post in 2020 from the DAA (Dublin Airport Authority) where she was a key member of the team that successfully opened Terminal 2, creating a significant growth in capacity & delivering service excellence. Since joining An Post Laura has re-shaped the approach to powering Operational Solutions that focus on Service Excellence and Operational Efficiency. Laura is one of the architects of An Post Commerce’s Target Operating Model.


An Post – Successfully redesigning the last mile

In November 2021, An Post launched a program to modernize their processes for planning routes with the GeoRoute software from GIRO. The main goals were to 1. Improve the efficiency of An Post’s route designs 2. Enable An Post to react quickly to the changing business landscapes An agile project methodology, a focus on results, and close collaboration between An Post and GIRO were key drivers for the success of this program.