Conference Program



Session: Monday, October 17

Universal Postal Union World Leaders Forum - Partner to transform - Powering postal digital (r)evolution

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Session: Monday, October 17

Opening of the forum and welcome
09:30 - 09:35

Marjan Osvald
Deputy director general
Universal Postal Union
Switzerland
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Session: Monday, October 17

Session 1: Towards global digital readiness - enabling a powerful digital postal ecosystem
09:35 - 10:25

Digitalization is transforming supply chains and customer needs. These trends are spawning considerable changes in Posts’ strategic objectives, requiring them to increase their reliability, transparency, security, sustainability and efficiency to meet new customer expectations. The UPU leads projects that bring together key players to improve the digital capacity and capability of Posts and bridge digital readiness gaps between countries and regions. During this session, panelists will discuss how digital technologies are transforming the industry, and how postal operators can leverage digital tools to provide high-quality customer-focused services, as well as looking at successful UPU-driven projects that can support Posts on their digital transformation journey.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Venencia Sigauke
Acting general manager, operations and marketing
Zimpost
Zimbabwe

Paul Donohoe
Digital policies and trade coordinator
Universal Postal Union
Switzerland

Christoph Kopka
Industry manager for postal and parcel services
SAP
Austria
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Session: Monday, October 17

Session 2: Game-changing emerging technologies - how emerging and advanced digital technologies can re-shape the postal industry
10:40 - 11:30

Together with its members, the UPU has been regularly studying and identifying new technological trends and opportunities, such as the potential and pathways for innovations in postal digital financial services, artificial intelligence, or opportunities in the area of blockchain. Emerging technologies have the power to reshape our industry in a way that was not possible before. For example, interest in blockchain and other distributed ledger technologies (DLTs) has been growing, with more and more Posts exploring the role DLTs may have in their digital growth. The UPU is following these trends and opportunities closely, and panelists will discuss how emerging technologies can help the postal ecosystem create an even stronger network and seize unique opportunities for Posts, their customers, and societies at large.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Vineet Pandey
Secretary, department of posts, ministry of communications
Govt. of India
India

Ian Streule
Partner
Analysys Mason
Na1

Saleh Khan
Programme manager, financial inclusion
Universal Postal Union
Switzerland
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Session: Monday, October 17

Session 3: Driving change in the postal sector - how to leverage the enormous partnership potential
11:45 - 12:35

The UPU is committed to working closely with partners from the private sector and across the UN system, alongside industry stakeholders and organizations that share the objectives of inclusive, innovative, sustainable development across its 192 member countries. As of 1 July 2022, private companies are welcome to apply for membership of the UPU’s Consultative Committee (CC). Postal stakeholders that are not public postal operators or regulators can now add their voice to the UPU's deliberations through the CC. The panelists will discuss why cross-sector collaboration is growing increasingly important, how these partnerships can drive innovation for the benefit of the global postal ecosystem, and what new CC members expect from this new relationship with the UPU and its member countries.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Santosh Gopal
CEO & founder
Ship2MyID
USA

Brody Buhler
CEO
Escher
USA

Walter Trezek
Chair
Universal Postal Union Consultative Committee
Austria

Alexander Thern-Svanberg
Programme manager, resource mobilization and stakeholder engagement
Universal Postal Union
Switzerland
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Session: Monday, October 17

Closing of the forum
12:35 - 12:40

Marjan Osvald
Deputy director general
Universal Postal Union
Switzerland
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Session: Monday, October 17

Postal technology show: Part 1 - Universal Postal Union Postal Technology Centre showcase
14:30 - 15:45

Topics: Domestic Postal System (DPS), International Postal System (IPS), Customs Declaration System (CDS), and electronic advance data.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Stéphane Herrmann
Lead TAM, mail products and services, postal technology centre
Universal Postal Union
Switzerland
Gustavo Damy
Innovation & partnership development manager
Universal Postal Union
Switzerland
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Session: Monday, October 17

Postal technology show: Part 2 - private sector partner showcase
16:05 - 17:00

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

James Marley
Director of enterprise
Zonos
UK

Santosh Gopal
CEO & founder
Ship2MyID
USA

Sol Alavi
Founder
Geomain
USA
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Day 1: Tuesday, October 18

Room A Conference Opening Session
09:00 - 09:20

Welcome

Tony Robinson
Founder and CEO
Parcel & Post Expo
UK

Conference opening

Marjan Osvald
Deputy director general
Universal Postal Union
Switzerland
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Day 1: Tuesday, October 18

Room A Post and parcel strategic directions - industry leaders (Plenary Keynote and panel)
09:20 - 10:50

Moderator

Thomas Baldry
SVP PM import & international relations
Deutsche Post DHL
Germany

Keynote Presentation - Our way to climate neutral post and parcel delivery

Nikola Hagleitner
CEO post & parcel Germany
Deutsche Post DHL
Germany

Sustainability - voice from the customer ABOUT YOU

Magnus Dorsch
Senior project manager sustainability
ABOUT YOU
Germany

Creating a better everyday life for the many people

René Horsch
Customer fulfilment sourcing manager
IKEA Deutschland
Germany

Vodafone’s sustainability approach

Andrea Scholz
Senior manager consumer business sustainability
Vodafone
Germany

Panel Discussion

Nikola Hagleitner
CEO post & parcel Germany
Deutsche Post DHL
Germany
Magnus Dorsch
Senior project manager sustainability
ABOUT YOU
Germany
René Horsch
Customer fulfilment sourcing manager
IKEA Deutschland
Germany
Andrea Scholz
Senior manager consumer business sustainability
Vodafone
Germany
Panel Moderator:
Thomas Baldry
SVP PM import & international relations
Deutsche Post DHL
GERMANY

Break

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Day 1: Tuesday, October 18

Room D Solutions for cost and revenue management
11:20 - 13:00

Moderator

Amanda Martinez
Independent Business Development Consultant
Postal and Logistics
Switzerland

Letter business at stake - How technology supports new applications

Martin Straeb
CEO
tiramizoo GmbH
Germany
Postal companies face the real scenario that in the near future no letters will be sent any longer. This leads to fundamental challenges/ changes: Revenue-wise/ financially, HR-wise/ employees, process-wise/ no longer static distribution districts. Martin will explore how state-of-the-art technology enables postal companies to acquire new business, to use existing workforce to new applications and to cope with dynamic/ fluctuating business leading to dynamic distribution processes.

How PostNord uses enterprise mobility to be the leader in operational excellence

Shash Anand
VP product strategy
SOTI
Canada
Björn Heijbel
Head of IT PostNord Sweden and ITPMO
PostNord
Sweden
For Post & Parcel (P&P) companies, deliveries must be on time, every time. This contrasts a SOTI study that says 98% of IT managers in P&P deal with issues that delay shipments every week. During COVID-19, PostNord had to deliver more items to more locations and more customers. PostNord already delivered 1.2 billion letters and 226 million parcels annually across a combined 490,996 square kilometers . How could they keep up? Learn how SOTI helped PostNord customize their mobility infrastructure and why over 4,000 P&P organizations trust SOTI to help ensure no deliveries are late or lost.

Revenue recovery thanks to certified dimensioning

Martin Zimprich
Head of automation product dimensioning
Vitronic Dr-Ing. Stein Bildverarbeitungssysteme GmbH
Germany
Due to increasing e-commerce and the resulting higher volumes of small shipments and non-cubic parcel formats, parcel logistics providers are facing new challenges. In particular, smaller and irregularly shaped objects must be reliably captured and sorted. Certified dimensioning is vital for CEP providers to realize automatic invoicing to protect their revenue. Vitronic provides dimensioning systems that can detect even the tiniest items from 20mm in height on all conveyor systems. In-line and with throughput speeds up to 3m/s, the system captures the dimensions and contours of the transported shipments in any rotational position along the conveyor system.

CEP - how to adapt to a volatile market

Robert Dohrendorf
CEO
Graphmasters SA
Switzerland
CEP services are challenged to plan and execute their operations in an increasingly volatile, uncertain, complex and ambiguous business environment (‘VUCA’). For logistics networks, it is of greater and greater strategic importance to include a VUCA foresight into corporate planning and operations. Services that understand and analyze changing scenarios based on a combination of real-time insights and predictions will have dramatic strategic and operational advantages. A new paradigm is emerging here. The integration of non-linear circumstances into corporate planning models will increase the resilience of operators, even in a VUCA world.

How connected IDs will transform the logistics industry

Michael Kaufmann
Market development director - logistics
Avery Dennison
Germany
In today’s supply chain, it is critical to have full visibility from source to final destination, despite the amount of changing form factors of products, pallets and parcels between the various silos. Connected IDs unlock unseen accuracy along this journey and build a trusted base for verification, accounting, brand protection and sustainability measures. A fully connected supply chain powered by data creation, capture, interpretation, storage, sharing and connectivity is the foundation for achieving greater efficiency. In a time of ever-increasing volumes and shortening transit times, it’s the only way to maximize profit while coping with new levels of service demands.

Lunch

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Day 1: Tuesday, October 18

Room A The future shape of the sector
11:30 - 13:00

Latest developments and ideas in postal, parcel and logistics business and operations. What has been learnt from Covid about resilience and adapting? How is the sector’s position changing in the new market conditions? What are the important things to focus on? What business opportunities are there in the whole e-commerce ecosystem and more broadly in parcels and logistics? What is the future shape of the sector?

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Transformation from the First to the last Mile

Eduardo Herrera García
Chief operating officer
Correos
Spain
Correos has taken a crucial step in its transformation process to become a global logistics operator. It is called Correos Cargo, a regular airline that already connects Madrid and Hong Kong, with a frequency of two flights per week, which will be increased by another one shortly. This air cargo service together with the start-up of the commercial customs, completes and closes our end-to-end service between China and Spain. Correos Cargo is not only another step in our internationalization process, but it is part of the transformation that the company is carrying out to face the unstoppable fall of letters

If all collapses overnight, how to adapt to whatever situation

Mart Mägi
CEO
Omniva - Estonian Post AS
Estonia
The presentation will address, if all collapses overnight, how to adapt to whatever situation – even to the war situation in Ukraine, by continuing to deliver under extreme and risky circumstances. For years, as a last-mile service, Omniva has been delivering postal and parcel service to Ukraine from all over the world, as well as delivering from Ukraine to countries in Eastern Europe and Central Asia. February 24, 2022 came as a shock to the whole world as well as to Omniva. Even though the red flag was up, as with so many others, Omniva was shocked about the occurrence of the unthinkable. Here is our story!

Taking the leap or going by the book?

Valentin Ștefan
CEO
Romanian Post
Romania
Posts around the world are on a race to become the first consumer choice and find THE digital model. But what if you have a lot of catching up to do? Do you plunge in and challenge the system, or go by the book and risk being too late? Time pressure drives quick investment but generates many gaps and a risk of slow organizational adjustment to change, while the thorough analysis and steady decision making process requires many resources and impacts a company’s agility. Valentin will speak about weighing these risks and what the best solution for Romanian Post is.

Panel Discussion

Eduardo Herrera García
Chief operating officer
Correos
Spain
Mart Mägi
CEO
Omniva - Estonian Post AS
Estonia
Valentin Ștefan
CEO
Romanian Post
Romania
Prof Nikola Trubint
Vice chairman
CERP - European Committee for postal regulation
Spain
Walter Trezek
Chair
Universal Postal Union Consultative Committee
Austria
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Lunch

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Day 1: Tuesday, October 18

Room D Latest innovation in parcel locker technology
14:10 - 17:20

Moderator

André Pharand
Senior executive
Accenture
USA

Complex delivery Ecosystem

Roman Melnychuk
Marketing manager
Modern Expo
Ukraine
The presentation will begin with a general vision of trends in last-mile delivery and e-commerce. The first product covered will talk about parcel lockers. There will be the main proof of why parcel lockers are in demand and what problems they solve. The proofs will be divided both for B2B and B2C clients. There will be information about the company's product portfolio and their latest innovations and their software. Market segments (logistics, retail, e-com, etc) will also be covered. Last-mile delivery is not only about parcel lockers, the presentation will give a vision of what the company thinks will be an alternative for parcel lockers tomorrow or even today. The main goal of this presentation is to show the audience, that Modern Expo proposes the complex solution, not only for hardware but also for software.

DROPOX- smart personal delivery station

Muneer Ayaad
Managing director
BeCode International
United Arab Emirates
Online shopping is great, but failed deliveries are frustrating, increase traffic and emissions. Life in our cities and villages would be very different if we could deliver and return parcels at all times on the first attempt. That’s why DROPOX has developed a smart parcel box with an app that is always at home to receive all your parcels. DROPOX makes it possible for any person you provide a personal code to deliver food and parcels in a safe way. DROPOX works offline without electricity or internet. www.dropox.me

Parcel machines – opportunities

Bart Sebregts
Founder
CiPiO / Last Mile Logistics
Netherlands
As the founder of Last Mile Logistics and CiPiO, Bart will talk about the opportunities for carriers and national postal operators and also real-estate owners when starting to work with parcel machines, and also what operational problems they will run into. Bart will also provide his ideas and view on what should happen to speed up and optimize the use of parcel machines, both by national postal operators as well as by consumers and the real-estate owners. Touching topics like legislation, legacies, business model, alternative business models and hubs will be addressed.

High-density parcel locker network stretched to home delivery

Tadej Visinski
CTO
Direct4.me
Slovenia
Parcel growth over the past few years has created a demand for higher delivery capacity in the OOH segment. Considering the shortage of the workforce, and the demand for continuous efficiency increases along with green delivery, parcel lockers seem the ultimate solution. Are they really? Traditional ones are definitely not. The new delivery infrastructure must solve the problem of affordable, fast network scaling along with providing automated home delivery in the same efficient way for couriers. The transition from OOH to home is the reality. We are going to showcase how the Direct4.me solution addresses the challenges of a cost-optimized public network solution along with home delivery.

Break

How to create convenience for consumers

Kasper Cort
CCO
SwipBox
Denmark
Allan Kaczmarek
Founder
SwipBox
Denmark
Convenience is key if you want consumers to use your parcel locker solution. But how do you achieve that? In this talk, SwipBox will take you through some of the important steps in rolling out a nationwide parcel locker network – some of them simple, some more complex depending on the specific context and market. Presented with the key findings, you will walk away from this talk with valuable knowledge about which factors to focus on if you want to establish a convenient – and successful – nationwide parcel locker network.

The challenges and advantages of developing an agnostic smart locker network

Jonathan Grothaus
Head of product and strategy
Myflexbox
Austria
Through our journey, we not only faced many challenges in building an agnostic smart locker network, but also found many advantages making it worth doing. Challenges included delivering a customer journey for end users which works for various partners; developing a platform with various CEP and logistic integrations; coordinating various stakeholders; and selecting the right locations. Advantages of providing an agnostic platform included providing the highest customer convenience, giving a maximum of flexibility; more opportunities in the choice of locations and the aquisition of new partners; and creating the best smart city solution in this sector to help to create a sustainable future.

Innovative parcel locker solutions that meet the most demanding requirements

Robert Zehetner
Vice president, logistics automation
Keba Handover Automation GmbH
Austria
Parcel lockers or automatic parcel machines – APMs – have become the staples of parcel companies for the delivery of goods in an effective and sustainable way. The requirements of APMs greatly differ depending on the country of operation and the services offered, making it challenging for parcel companies to install, maintain and operate a successful APM network. With the experience of more than 20 years, Keba is the leading APM supplier in Europe offering flexible solutions that can be easily adapted to the specific needs of each customer.

What features do you need in a parcel locker?

A. Halim Sertbas
CEO
Rovenma A.S.
Turkey
This presentation will show case studies that Rovenma is currently working on with the biggest e-trade companies in Europe; Turkiye, Romania, Slovakia and Tunisia. It will introduce the award-winning RovLocker as a unique last-mile solution for both end-users and corporations like e-commerce or logistics companies.
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Day 1: Tuesday, October 18

Room A What next for parcels?
14:20 - 15:50

How resilient is the parcel market? Will the Covid pandemic parcel volume boom be sustained? Or will the economic and supply challenges dampen growth and soften demand? What are the latest operational ideas and innovative approaches to End-to-end parcel handling for e–commerce? What are the next challenges and opportunities for parcels?

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Presentation details TBC

Anastasia Kvasyuk
Country manager - czech republic & ukraine / commercial development manager, global emerging markets
eBay
Czech Republic

SPL’s customer centric and innovative approach towards the changing and rising demand of e-commerce parcels in the local market

Dr Fadi Albuhairan
Deputy CEO
SPL
Saudi Arabia
The Saudi e-commerce market has been growing and continues to grow post the pandemic. This market growth comes with its own sets of challenges that should only be viewed as opportunities. Customers are seeking more convenience, better access, and increased quality and speed. Accordingly, and in order to continue to grow and advance in the market, SPL has been moving forward with a focused customer centric and innovative approach to address such demand and the growing customer needs. During this presentation, we will zoom in on some of the key opportunities that have been realized by listening to the 'voice of the customer' and how SPL is tackling them.

Lessons learned from building a million parcel network in 18 months

Viktor Rosenqvist
Head of parcel lockers Sweden
PostNord
Sweden
In 2020 PostNord Sweden took the decision to start a parcel locker network in Sweden. 18 months later the first incarnation was in place with 3000 boxes in 1500 locations and 1 million parcels delivered. What have we learned from this very aggressive expansion. We share our findings from choosing a vendor to developing our placement AI tools.

Panel Discussion

Anastasia Kvasyuk
Country manager - czech republic & ukraine / commercial development manager, global emerging markets
eBay
Czech Republic
Dr Fadi Albuhairan
Deputy CEO
SPL
Saudi Arabia
Viktor Rosenqvist
Head of parcel lockers Sweden
PostNord
Sweden
Carmen Cureu
Market research director
DPDgroup
France
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK
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Day 1: Tuesday, October 18

Room B Cross-border challenges and opportunities
11:20 - 12:45

Based on the PIP Cross-Border Report 2021 (published in February 2022) panelists will present and discuss current challenges for providing a ‘seamless’ cross-border service to their customers and discuss new market opportunities for cross-border business as well as solutions to cope with new legal requirements. Focus on • New cross-border requirements and challenges • How postal and logistics companies can provide a seamless solution (focus on eCommerce market needs) • New solutions and technologies which will help to seize market opportunities

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Export compliance: It’s all about the data

Kate Muth
Executive director
International Mailers Advisory Group (IMAG)
USA
Many governments have strengthened their customs rules and regulations for goods moving across borders – including through the postal network – both for security and economic reasons. Whether it is for compliance with the STOP Act in the United States or the Import Control System 2 in the European Union, complete and correct advance electronic data (AED or EAD) are essential. This presentation will take a closer look at how shippers and service providers in the United States are meeting Export Compliance requirements on outbound shipping and the hurdles they expect to encounter with the next iteration of data requirements.

Cross-border challenges and opportunities

Andreas Thöni
EVP group strategy, digital & innovation
Österreichische Post AG
Austria
Even after recent pandemic years, cross-border e-commerce is expected to grow in the long-term and provide an attractive chance for e-tailers as well as logistics companies. This talk will first outline some current trends influenc-ing the cross-border market, before, second, stepping into some more granular challenges and opportunities in this domain – on an EU and on a global level. Third, this talk will present some implications that may arise from these challenges and opportunities.

Calculate, collect and remit with DDP

Tawnee Steinke
Head of global strategic partnerships
Zonos
USA
Strategies for selling internationally include integrating your business systems so that you can efficiently send shipments across borders. Delivered Duty Paid (DDP) is a method for shipping goods internationally and is often used by businesses wanting to improve their customer’s experience and provide them with transparency. A critical element of cross-border commerce is providing the international shopper with the best experience Shipping with Delivery Duty Paid (DDP) is a best practice for providing the best international shopping experience. Depending on the destination country, there are various import regulations that businesses must adhere to as they analyze their international business process.

Cross-border disruption in postal

André Pharand
Senior executive
Accenture
USA
Accenture will look at the trends and changes affecting cross-border and the impact it is having on postal clearance and on retailers and postal organizations. This will include a look into macro-economic trends, cross-border fulfillment, and the diminishing differences between commercial and postal clearance.

Panel Discussion

Kate Muth
Executive director
International Mailers Advisory Group (IMAG)
USA
Andreas Thöni
EVP group strategy, digital & innovation
Österreichische Post AG
Austria
Tawnee Steinke
Head of global strategic partnerships
Zonos
USA
André Pharand
Senior executive
Accenture
USA
Panel Moderator:
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Lunch

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Day 1: Tuesday, October 18

Room B PIP Start-up competition
14:10 - 16:45

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

Start-ups part 1

01 First & Last Mile

Evgeny Knafel
Co-CEO and founder
DONE
Israel
Holger Weiss
Founder and CEO
German Autolabs
Germany
Martin Pečar
Founder and manager
OmniOpti
Slovenia
A S Sundaram
Founder and managing director
Rheinteki Private Limited
Singapore
Hugh Craigie Halkett
Managing director and founder
Stamp Free Limited
UK
Panel Moderator:
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

02 Processes, Digital & Data

Venkat Sreeram
Co-founder
ClearQuote
India
Eric Frelat
Principal CEO
Sortandgroup Solutions
France
Christophe Cabourg
CCO
SortandGroup Solutions
France
Andrii Shapovalov
CEO
StampsDaq LLC
Poland
Panel Moderator:
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Break

Start-up part 2 and Expert Debate

03 eCommerce, Retail & Cross-Border

Doris Diebold
Co-founder
hey circle GmbH
Germany
Romain Fayolle
Co-founder & managing director
Holocene
Germany
Raj Bhandari
Senior director
HS Codes
USA
Thomas Van Durme
CEO
Orion Intelligence
Belgium
Panel Moderator:
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Experts Debate

Thierry Golliard
Director open innovation and venturing
Swiss Post
Switzerland
Dr Michael Andrae
Head of corporate innovation
Österreichische Post AG
Austria
Kristijan Perčič
Director of innovation
Post of Slovenia (Pošta Slovenije)
Slovenia
Christian Oestergaard
Lead visionary/senior group strategist production IT - AI/ML/IOT
PostNord
Denmark
Elmar Toime
Non-executive director
Solution Dynamics Ltd
New Zealand
Carlos Fernandes Bhatt
Innovation manager at CTT
Correios de Portugal
Portugal
Gustavo Damy
Innovation & partnership development manager
Universal Postal Union
Switzerland
André Pharand
Senior executive
Accenture
USA
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Day 1: Tuesday, October 18

Room C Returns and reverse logistics
11:20 - 12:40

Moderator

How returns have redefined the relationships between consumers and retailers

Al Gerrie
Co-founder and CEO
ZigZag Global
UK
As more consumers than ever before head online, returns have naturally become an integral part of the e-commerce experience. 79% of consumers check the returns policy before making a purchase and 46% will abandon their basket if they are not impressed with what they see. The returns process is redefining relationships between customers and retailers like never before. ZigZag will explore the behavior of German consumers around the returns process, utilizing ZigZag’s exclusive consumer research. Faster refunds, quicker collections or convenient drop-off locations, low-cost or free options, tracking capabilities and more: the list of customer expectations grows each year.

Not all returns are equal. Applying business logic and automation to the world of reverse logistics.

J P Thorpe
Director of business development - parcel solutions
BlueCrest
USA
In the migration from brick-and-mortar stores to e-commerce, return orders represent one of the final frontiers. Many stores allow customers to evaluate a product and decide whether to purchase—some call this “try before you buy”. While some verticals have integrated this into their business model, others still wrestle with challenges like second-market, fraud, the cost of logistics, green initiatives, and roundtrip packaging. In this talk, we explore dynamics that drive processing decisions, as well as the applied automation that empowers an operation to keep up with an ever-changing environment.

Reverse logistics - reusable instead of disposable

Benjamin von Matt
Head of marketing and communications
Taracell AG
Switzerland
During the presentation, we would like to show how our customers handle our boxes and reuse them on their own. We would like to describe the properties of the material and share the advantages. In the future, we will offer a solution that allows customers to requalify disposable shipments worldwide, reuse them or dispose it professionally, so that we can reduce the CO2 footprint and offer a sustainable solution. For this, we have various hubs around the world through which our boxes are either requalified or recycled. Furthermore, we can use material that has a very high recycled content. We would also like to present the possibilities and obstacles.

End-to-end returns management

Des Frawley
Enterprise account executive
ReverseLogix
Ireland
This presentation will look into the current state of Returns across multiple industries including 3PLs, E-Commerce Brands, Manufacturers & Multi Channel Retailers and show how implementing an Enterprise Returns Management System will allow them to offer their consumers both B2C & B2B a more efficient journey whilst also increasing efficiency across their DCs. Key areas we will look at include: 1. The Returns Journey 2. Getting items back to stock as quickly as possible 3. Sustainability/Circular Economy 4. Automation

Lunch

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Day 1: Tuesday, October 18

Room C Green transport initiatives, electric vehicles, fleet transformation
14:00 - 17:10

Moderator

Kate Muth
Executive director
International Mailers Advisory Group (IMAG)
USA

Accelerate supply chain decarbonization through digitalization

Gaylord Booto
Sustainability strategist
Amazon Web Services (AWS)
Norway
Supply chain decarbonization is one of the most impactful measures companies need to take to mitigate climate change. However, decarbonization at-scale is challenged by a perceived lack of accessibility to relevant and accurate data. Hence, many stakeholders are left behind with almost no hope to strategize their path towards a climate friendly business ecosystem. This session will focus on how digitization is employed to provide ways and means for decarbonization to gain a robust foothold within the logistics’ corporate value chain. Hear how AWS customers are taking data-driven approach and leveraging purpose-built technological solutions from AWS to proactively implement a strategy to decarbonize their supply chain.

A fully integrated vehicle solution

Jörg Hönicke
Product owner car access based services
Volkswagen Aktiengesellschaft
Germany
Volkswagen presents its Crafter platform for more fleet efficiency. Postal services will see the benefits of an integrated system and comprehensive services. The fully integrated solution is available in the Crafter and Transporter 6.1. Its capabilites range from dynamic route planning for traffic jam avoidance and lower fuel consumption to a fully integrated system available 24/7 and without external hardware. Enabeling strategies for posts for more service insights, the competitiv edge and a service offer only Volkswagen holds.

Electric delivery vehicles in South Africa: a case study

Neil du Preez
CEO
MellowVans
South Africa
The rapid growth of e-commerce and retail deliveries across the globe is demanding new solutions to meet customers’ desire for more and faster deliveries. Mellowcabs has developed and launched the MellowVan, a purpose-designed electric last-mile delivery vehicle, designed to deliver products in the areas of parcel, retail, groceries and health care. This case study focuses on the efficiency of MellowVan delivery vehicles in terms of vehicle miles, energy consumption, capacity optimization, cost-reduction and CO2 emissions. The MellowVan is the benchmark vehicle used in South Africa (and Africa) as a last-mile delivery vehicle.

Rethinking urban logistics

Maurizio Puppo
Director of strategy and business development
Solystic
France
What are we talking about, when we are talking about urban logistics? In Paris, one million deliveries are made every single day, producing one million tonnes of CO2 every year; liveability, congestion, air pollution, CO2 emissions, not to mention impacts on road traffic, noise, health and safety. This is just an example of how rethinking urban logistics is a key point of the next future: securing life and healthy conditions while providing citizens with easy access to services and goods. A comprehensive organization and intelligent automation of logistic operation can typically contribute to reconcile economic growth, environmental balance and social progress.

Break

Solar technology makes the last mile more efficient AND greener

Carlos Gangkofner
Sales engineer
Opes Solutions
Germany
Solar is already on the road. From cargo bikes to trucks, the use of solar panels increases efficiency and accelerates the use of electric vehicles. Cargo bikes extend their tour by 45 minutes. Light electric vehicles increase their range by 30km. The refrigeration system can be powered by solar energy. There are numerous use cases that all have one thing in common: vehicle-integrated solar is more than a sustainable gimmick. As a leading manufacturer of custom solar modules, we have equipped several types of vehicles and share our experience to illustrate the potential of solar energy.

The grand final of the customer journey

Jonas Wentz
Director of sales
ANGEL Last Mile GmbH
Germany
Angel Last Mile is an innovative CEP service provider that combines sustainability with customer convenience in parcel delivery through the existing infrastructure of its partners in metropolitan regions. After four years of service, Angel reaches 30% of the German population. Online shoppers benefit from greater customer convenience and no longer have to suffer unsuccessful delivery attempts. E-commerce providers and local retailers are able to differentiate themselves from their competition by offering time-definite delivery aligned with their customers’ needs while achieving a competitive advantage. Finally, Angel makes consumers happy with a current google rating of 4.6 of 5.0 stars.

Decarbonization pathways for logistics

Edwin Zijderveld
Sustainability & management consultant
Atos Information Technology GmbH
Germany
The postal industry and logistics businesses across the supply chain are each responsible for significant greenhouse gas contributions. IT has the potential to positively impact 15% of global emissions (World Economic Forum, 2021), and will be critical to global achievement of the Paris agreement and UN Sustainable Development Goals. Atos, a worldwide leader in sustainable IT, enables the postal industry to define and achieve sustainability goals with diverse technologies, in combination with world leading consulting and nature-based solutions. This presentation will illustrate how a pathway to Net-Zero can transform companies and make them climate resilient, while driving progress.

Last mile e-solutions for the post

Jordi Escruela Soldevila
Post & parcel business development manager
Scoobic
Spain
The era of e-mobility is an unstoppable reality and is here to stay. There is social, business and political awareness of the need to adopt sustainable transport models, and the new light electric vehicles have a fundamental role to play here. Cities are also evolving. There are fewer cars and vans and more pedestrian zones and low-speed streets where there is more space for pedestrians, scooters, e-bikes, e-cargo bikes and mopeds and less for larger vehicles. At the same time, the growing demand for e-commerce is driving the move from letters to bulky packages. Sustainability, cities without vans and a greater volume of packages undoubtedly make last-mile delivery operations a challenge, for which Scoobic provides different solutions that will be introduced in the presentation.
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Day 2: Wednesday, October 19

Room D AI, robotics and automation
09:00 - 11:00

Moderator

Dirk van Lammeren
CCO
Prime Vision
Netherlands

Reshaping cross-border trade with AI-Based Solutions

Paul Scratchley
Commercial director
Eurora Solutions
Estonia
With global trade becoming more complicated each year due to increased volumes and more complicated trade regulations, automatization is the only way for companies to not only stay ahead of the competition but to stay in the game at all. Machine learning and AI can be used to automate most aspects of the supply chain: from assigning HS codes to calculating and submitting duties and taxes.

Innovation and AI in cross border commerce

Manuel Gonzalez
Advisory board
sinerlog.global
Brazil
Fast-track solutions, fulfilling all special requirements of some categories of products in Brazil with regulatory issues. With that expertise, we clear customs within hours, 100% legal and trasparent with the best possible tariffs.

Boosting automation parcel handling via robotics

Thorsten Bohn
Head of sales
Körber Supply Chain Parcel Logistics
Germany
Today, automation is the key to efficient and flexible parcel handling. However, many consignments – due to their size, shape or packaging – pose a threat to automated processes. Currently, these items require manual handling, which is time-consuming and cost-intensive. How can a robotic solution do the job automatically in the operational process flow? Is highly-efficient picking of items already possible? Körber’s VarioPick gets the job done fully automatically and four times faster!

Optimizing your footprint while handling smalls

Adam Vaile
Global market director, parcel
Vanderlande
UK
The growth of the e-commerce sector continues to have a significant impact on the industry. Not only must rapid deliveries and later cut-off times be factored in, but the quantity of small parcels has significantly increased. With the now universal labor shortages and with real estate at a prime, parcel companies have to increase their capacity while accommodating various parcel sizes, optimizing their facilities’ footprint and reducing their dependency on labor. Adam will discuss how facilities can be optimized through automation and will share Vanderlande’s vision for the future of parcel handling.

Automated groupage measurement leveraging AI, CV and lidar

Ravi Kiran Kotty
Technology lead
PostNord
Sweden
PostNord has initiatives with IoT, AI and sensors among others leveraging computer vision and lidar. The logistics industry is facing revenue loss due to the undervaluation of different sizes and the ability to stack. The automated groupage/pallet dimension capture application is a tool for the revenue protection team, enabling the movement away from manual data capture methods of reconciliation of customer data using the latest technological advancements in lidar, AI, AR and computer vision to automate data capture. Together with TCS, PostNord has developed state-of-the-art, real-time friction-free ways of working.

Facing parcel delivery challenges with agile territory sectorization

Jonathan Bouaziz
CEO
Kardinal
France
Every parcel delivery player has been affected by deep market mutations over the last few years. Indeed, they must cope with two pressing issues: the rise in volumes and in variability. Activity thus becomes less predictable as volumes can rise and fall very quickly over the course of a few weeks, sometimes days. For these cost-driven organizations where business repeatability was once everything, this new world requires them to become more agile, through new methods and new tools. In this presentation, we will explain how any parcel delivery player can leverage the most advanced AI algorithms to optimize and adapt its territory sectorization.

Break

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Day 2: Wednesday, October 19

Room A Digitally enabled business - 'digital customer touch points'
09:00 - 10:30

Modern logistics delivery services & retail are investing to create state of the art digital customer experience journeys. Physical delivery more and more is accompanied with Digital Services to improve customer experience. The speakers will provide best practice experience from retail, parcel delivery and postal services for digital and hybrid solutions to introduce and improve digital customer touchpoints as an important business lever to gain market share and improve customer retention.

Moderator

Erwin Lenhardt
Senior account executive logistics
T-Systems International GmbH
Germany

Retail meets logistics - common customer touch point challenges

Erwin Lenhardt
Senior account executive logistics
T-Systems International GmbH
Germany

Consistent customer experience along the value chain

Andreas Thams
CSO
DPD Germany
Germany

New approaches in food delivery

Dr Robert Zores
Managing director technology
REWE Digital GmbH
Germany

Post & parcel online services - convenience takes it all

Kai Schmude
VP online touchpoints consumers
Deutsche Post DHL
Germany

Panel Discussion

Andreas Thams
CSO
DPD Germany
Germany
Dr Robert Zores
Managing director technology
REWE Digital GmbH
Germany
Kai Schmude
VP online touchpoints consumers
Deutsche Post DHL
Germany
Panel Moderator:
Erwin Lenhardt
Senior account executive logistics
T-Systems International GmbH
GERMANY

Break

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Day 2: Wednesday, October 19

Room D Innovative solutions for the last mile
11:30 - 17:00

Moderator

Juan Sotolongo
CEO
Lockars
UK

Addressing the Last Mile without compromising operations

Dirk van Lammeren
CCO
Prime Vision
Netherlands
Mark Biel
Technology innovation consultant
PostNL
Netherlands
CEP operators are pressed to deliver better quality services in less time and without extra costs for the end customer. Failing to meet these expectations can lead to reputation damage and the permanent loss of a customer. How can CEPs improve their operations fast and without redesigning their entire networks? In this presentation Prime Vision and PostNL together discuss how they improved the PUDO customer experience with a new system that propagates parcel images across PostNL's extensive retail network, giving PostNL greater supply chain visibility and opening up opportunities for easier internal audits.

Bridge the gap between customer expectations and last mile delivery

Dinesh Dixit
Vice president account excellence
Loginext solutions
USA
Customer demands, sustainability, market conditions, optimal use of technology- all of these can seem to be at loggerheads with each other. But we’ve helped 30+ global Post & Parcel enterprises tide through the uncertainty with clarity and a long term vision. This presentations is about how you can do it too.

Lessons from real-world deployment of autonomous pallet trolley vehicles

Erik Wilhelm
Head of research
Kyburz Switzerland AG
Switzerland
Autonomous delivery vehicles are becoming technologically mature enough for real-world deployment, and Kyburz Switzerland AG – a well-established manufacturer of electric delivery vehicles – is actively developing self-driving systems. This presentation will introduce a series of innovations which offer potential efficiency gains in outdoor intralogistics environments. This presentation will outline the approach that Kyburz Switzerland has taken to ensure reliable and safe operation of its autonomous vehicle technology. Examples from live tests will be provided to illustrate the business case, and details of the financial models used to drive the vehicle design will be discussed.

Dynamic route optimization: keep track with Avery Dennison and Graphmasters

Erin Wirz
Sales manager DACH
Avery Dennison
Germany
The Covid-19 pandemic accelerated the growth of e-commerce, a surge in deliveries and a change in customers' expectations of speed and flexibility. This urged the CEP sector to introduce easy-to-implement, profitable and more sustainable solutions to boost the performance of the existing infrastructure. In this session, Graphmasters and Avery Dennison will present their successful solution for dynamic routing optimization, allowing carriers to better manage the routes of their vehicles and address unforeseen delivery peaks. Whether in the depot or on the road, you can quickly and easily find, assign and manage all your parcels.

Lunch

How the Swiss Knife solution will revolutionize last-mile delivery

Patricia Bleiker
Industry solution manager transport & logistics
Scandit AG
Switzerland
Delivery companies are being challenged on a number of fronts. These include rising volumes, the need to improve productivity and the need to keep pace with new service requirements. On top of that, carriers are being confronted with disruptive business models such as the gig economy, driver shortages and rising customer expectations. Everyone is looking for ways to revolutionize last mile operations processes, boost productivity, reduce cost and improve the top line. Scandit will outline how an agnostic Swiss Knife solution can transform last-mile delivery. The solution consists of cost-effective smartphones with a purpose-built app enabled by Scandit’s smart data capture.

Last mile innovations that ensure compliance, efficiency and security

Kenneth Malmberg
Senior director, Market Development and Alliances
Ridecell
USA
Innovative Solutions for Last Mile With pressure to get more deliveries in less time, the tendency to cut corners has become the norm. Unsafe vehicles being driven with check engine lights on, drivers not locking vehicles when stopped for a delivery, and leaving the engine running has become a common ocurrence. As a leader responsible for fleet efficiency and safety, having the mechanism to immobilize unsafe vehicles before they are taken, andlock vehicles that are stopped for delivery are just a few of the things that the digital transformation of last mile can do.

kernTerminal's business diversification: going local with Pudo and Manzaning

Juan Lozano
CEO
kernTerminal
Spain
Lockers and Pudo are used massively in B2C applications of large e-commerce platforms. Thousands of lockers get distributed throughout our cities, allowing customers to collect packages from large logistics platforms. But what happens to small businesses in these influence points? They do not have the possibility of offering convenience because they do not have a technological platform for providing their products to end customers digitally and in 24/7 pickup. We change this paradigm with the solution of Manzaning, the marketplace designed for local ecosystems! We enable the purchase and logistic distribution of products from small businesses in cities and public markets. In integration with our standard and refrigerated lockers, we close the gap for local trading with our unique value proposition.

Break

What’s wrong with the humble parcel label?

Hugh Craigie Halkett
Managing director and founder
Stamp Free Limited
UK
We generate 200bn parcel labels annually. Labels are environmentally unfriendly and annoying for consumers to create, they display personal data, and the data contained in them is static. So is there a better way? At Stamp Free, we believe there is; a digital equivalent that is better for the environment, more convenient for the customer and more cost-efficient for carriers.

Why advanced analytics is the game-changer for the last mile

Milos Zlatkovic
Founder and CEO
Mily Technologies GmbH
Denmark
Parcel delivery companies experience intense challenges, with billions of parcels delivered worldwide and recipients’ expectations increasing. Using various legacy tools to process such complex data leads to information fragmentation and failure to make data-informed decisions. To help parcel delivery companies discover inefficiencies, analyze performance and make better decisions, Mily Technologies has developed a last-mile delivery analytics platform. In this presentation, Miloš, the founder and CEO of Mily Technologies, will share how some of the biggest parcel delivery companies in southeast Europe used the platform to improve their bottom line.

Productivity vs. User Experience. Freedom vs. Control?

Simon Seeger
Managing director
Bettermile
Germany
Real-time tracking has become the industry standard for the last mile. It improves the customer experience and provides valuable numbers for route optimisation. However, drivers want self-determination and feel constrained in their freedom when the algorithm determines the route. How do you manage this balancing act? Find out: -Why radically user-centric product development matters -How machine learning and real-time tracking improve the delivery experience for everyone -How to make parcel delivery a dance, not a fight

Challenges and Solutions in Last Mile Delivery

Kornel Staub
European business development manager - Last Mile Delivery
Addax Motors
Belgium
Increasing last mile deliveries in city centres with their negative consequences are directly impacting urban populations and are posing significant challenges to public policy makers and transporters. Highly dense, congested and polluted cities are asking for more restrictive ecological public policies, and also the need to reduce greenhouse gas emissions require strong action from all sectors, including last-mile logistic providers. According to studies and actual experiences one potential solution to address these challenges can be the introduction of electrical vehicles. At Addax Motors we believe that with our small electric transporter we can make important contribution to reducing carbon emissions, to improving mobility and the quality of life in city centres.
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Day 2: Wednesday, October 19

Room A New technologies and the digitization of the supply chain
11:10 - 12:40

How postal operators are using new technologies and digitizing their businesses to enable powerful operations and processes as well as new levels of customer centricity. Focus on • which new technologies and digital products will transform the postal and logistics industry? • how can postal and logistics companies grow through diversification? • How and which digital solutions will drive and strengthen customer centricity? • Which new technologies and digital solutions will optimize services and processes? • Which strategies and use cases highlight the enormous opportunities of those new technologies?

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France

The postal digital transformation imperative

Brody Buhler
CEO
Escher
USA
In Escher’s annual Future of Post research, digital transformation and last mile delivery were rated as the highest investment priorities. This presentation will explore the findings from the research and what postal organizations must get right to win in a changing market.

Real-time transport fill rates based on computer vision & AI 'state of the art' real-time friction-free computer vision & AI monitoring solution

Christian Oestergaard
Lead visionary/senior group strategist production IT - AI/ML/IOT
PostNord
Denmark
PostNord has initiatives with IoT, AI, sensors and now also computer vison. Linehaul transports between terminals is a vital part of PostNord operation as one of the largest logistic providers in the Nordic. One of the most important KPI’s in optimizing the total km driven is the fill rate of each individual transport. Current method of measuring didn’t meet requirements of validity and involved manual registration. PostNord has together with TCS developed a 'state of the art' real-time friction-free computer vision & AI monitoring solution based on already implemented IT-infrastructure.

The Business of Experience (BX) and new role of digital in postal

Mark Briganti
Principal director
Accenture
Poland
Business Experience (BX) is very much a new category of leadership that savvy CEOs and their leadership teams will embrace as we move deeper into the coming decade. In many ways, BX is the inevitable consequence of the fact that we had been defining the domain of customer-centricity too narrowly as a set of touch points over the past 20 years. Now, customer-centricity needs to be the driving force throughout an entire company in ways that most organizations have yet to embrace. If they do, they can thrive. We will explore what a BX-led approach looks like for a postal operator and offer a view of digital that matters to differentiate and cut through a sea of sameness.

Panel Discussion

Brody Buhler
CEO
Escher
USA
Christian Oestergaard
Lead visionary/senior group strategist production IT - AI/ML/IOT
PostNord
Denmark
Mark Briganti
Principal director
Accenture
Poland
Panel Moderator:
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Lunch

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Day 2: Wednesday, October 19

Room A Winning the race for the last mile
14:10 - 15:40

Latest developments in last mile delivery, out of home PUDO parcel lockers and delivering choices for receiving customers. In the highly contested and competitive last mile what do consumers want or need and how to resource and deliver their choice whilst taking account of location accuracy, service quality and efficient, sustainable delivery operations. Deciding between home and out of home delivery and PUDOs vs parcel lockers – what are the drivers of each delivery model and how does the ‘offer’ impact on customer behaviour?

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

Driving innovation with sustainability first – our choice to lead the climate effort

Tommi Rantanen
Director, logistics technology & data
Posti Oy
Finland
What is the common factor between operational efficiency, great consumer experience, and high customer retention? At Posti, we believe it to be sustainability. We’ve taken the role of not only doing what is requested from us; but seeking a key role in leading the climate effort. Sometimes these actions lead to cost savings in operations. Other times we improve consumer experience – as when our PUDO network better aligns with people’s daily commutes. Also, we have heard from eCommerce retailer customers that our leadership encourages them to go even further with their sustainability agenda. In the end, for all our work to positively impact our planet, each action needs to contribute to the roadmap of net-zero emissions.

Making Germany’s best touchpoint network even better – 20 years of growth and innovation in the Packstation System

Dr Joachim Wessels
Head of operation retail outlets
Deutsche Post AG
Germany
Deutsche Post DHL has been the first logistics provider to introduce a nationwide network of parcel lockers, starting as early as 2003 to provide an easy and customer-focused 24/7 solution for the last mile in post and parcel delivery. This network has been continually expanded in the last 20 years, going from 1,500 lockers in 2008 to more than 10,500 currently. Further expansion to 15,000 lockers is scheduled for the coming years. At the same time, the network is being continually improved through innovation, most recently by the introduction of the 'lean Packstation' which is entirely operated through the customers’ and carriers’ smartphone app and therefore works without screen, printer or scanner. More than 20 million customers are registered for Packstation in Germany and regularly show very high satisfaction with this solution. In addition, delivery to Packstation enables a significant reduction in the CO2 emissions on the last mile.

Delivering at scale through a crowdsourced last mile in Brazil

Gregoire Balasko
COO
Loggi
Brazil
Loggi is today the largest parcel logistics company in Brazil after Correios, the state-owned postal player. Founded in 2014, Loggi has built its last-mile leveraging crowdsourced drivers through technology. It has now reached one of the largest scales in the world. We are presenting the opportunities and challenges that crowdsourced logistics offers and how tech and machine learning must be leveraged to make this model successful.

Improve delivery efficiency - 3 words at a time

Florian Reinhardt
Global partnership lead
What3words Ltd
Germany
When couriers deliver packages to street addresses, they often don’t end up exactly where they need to be. Inaccurate addresses cost businesses time and money, and lead to a frustrating experience for customers. That’s why many logistics companies are now using what3words. what3words has given every 3m square in the world a unique combination of three random words: a what3words address. It allows customers to specify their exact delivery location with just 3 words so delivery drivers know exactly where to go and don’t waste time looking for the right entrance. Join the session to hear the benefits of what3words.

Panel Discussion

Tommi Rantanen
Director, logistics technology & data
Posti Oy
Finland
Dr Joachim Wessels
Head of operation retail outlets
Deutsche Post AG
Germany
Gregoire Balasko
COO
Loggi
Brazil
Florian Reinhardt
Global partnership lead
What3words Ltd
Germany
Patrick van Lammeren
Managing director
E-Biss International
Belgium
Panel Moderator:
Graeme Lee
Senior partner
Sunflower Associates
UK
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Day 2: Wednesday, October 19

Room B Facing the challenges of sustainability
09:00 - 10:30

How can the sector show leadership in sustainability? What are the essential elements of a sustainability strategy? Should there be more collaboration and collective action across the sector and how might this work? Can there be one sector road map to ‘net zero’? how can the focus on sustainability transform postal or parcel businesses?

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK
Bernhard Bukovc
Chairman
Postal Innovation Platform
France

From green strategy to roadmap to execution

Egil Moller Nielsen
Global supply chain, e-com, logistics, technology & decarbonization executive
PostNord
Sweden
PostNord has set very ambitious climate targets being fossil free by 2030. During this presentation you will understand how they were set, the roadmap to achieve introducing various technologies and how PostNord is organized around this transformation.

Sustainability path at CTT

Maria Rebelo
Head of sustainability office
CTT - Correios de Portugal
Portugal
Changes in the sector, namely through digitalization and changing consumer habits and expectations, have created opportunities that CTT is prepared to grab, given the deep transformation that it has been implementing. Today we have increasingly demanding and informed consumers, who look at sustainability as a key factor when making decisions. Sustainability issues are an extremely important matter for the CTT, and the essential elements of the company’s strategy include a strong decarbonization path, with a strong investment in the alternative fleet, and the ambition to soon be using exclusively recycled or recyclable packaging, promoting responsible consumption. Strengthening employee engagement in social programs that lead to a positive impact on local communities is also key. There are still great challenges ahead, but it is in each of our hands, individually and collectively, to contribute to the creation of a legacy for future generations.

Sustainably better

Christoph Hempsch
Head of sustainability post & paket deutschland
Deutsche Post AG
Germany
The ask for sustainable solutions has long reached the logistics industry from many groups of stakeholders. We take our responsibility to push boundaries in the post and parcel market for ecological, social and economic sustainability very serious. Solutions are ready to be implemented, others to be tested and industrialized. Market opportunities arise for early movers but authentic communication is of the essence. Strong collaborations helps speeding up the race.

Reusable packaging in e-commerce

Marc Sarmiento
Head of research and innovation
Österreichische Post AG
Austria
Is it economically and environmentally feasible to introduce reusable e-commerce packaging in Austria? To answer that, Austrian Post, the UAS Steyr and five e-commerce retailers tested reusable packaging solutions from February to August 2022. The group used reusable packaging to ship different articles to real customers, such as clothing, books, sports articles, drug store articles and alcoholic beverages. The objective was to analyze, if circular packaging has really a positive impact and to find out, what it takes to roll them out. Marc Sarmiento will present first results and insights from this pilot test.

Panel Discussion

Egil Moller Nielsen
Global supply chain, e-com, logistics, technology & decarbonization executive
PostNord
Sweden
Maria Rebelo
Head of sustainability office
CTT - Correios de Portugal
Portugal
Christoph Hempsch
Head of sustainability post & paket deutschland
Deutsche Post AG
Germany
Marc Sarmiento
Head of research and innovation
Österreichische Post AG
Austria
Cathrine Grimseid
Principal analyst
Cullen International
Belgium
Panel Moderators:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK
Bernhard Bukovc
Chairman
Postal Innovation Platform
FRANCE

Break

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Day 2: Wednesday, October 19

Room B Urban/city logistics, emission free cities, consolidation hubs
11:10 - 12:40

An exploration of the issues and challenges which threaten the sustainability of today’s Online Shopping supply chain. Cities like London are actively examining the impact of eCommerce growth on their congested and polluted streets. Light commercial vehicles (vans) are the fastest growing form of urban transport, increasing by 25% in recent years with last mile delivery fuelling that growth. City Authorities are concerned about air pollution and congestion in equal measure and are setting new challenges to reverse the trend of environmental damage. In order to achieve a step-change in environmental impact the parcel industry to find new ways to deliver services and reduce consumption which are deemed acceptable to both cities and their citizens. Alan Barrie will lead a session with insight from 3 separate European perspectives, exploring why environmental, commercial and consumer pressures are creating the ‘perfect storm’ for major change in last mile operations.

Moderator

Alan Barrie
Chair at Stamp Free and co-chair at Delivering London
Stamp Free/Delivering London
UK

Presentation details TBC

Rob Whitehead
Director of strategic development at centre for London
The City of London Corporation
UK

Presenataton details TBC

Johan Peeters
Adviser
bpost Ecozones
Belgium

Panel Discussion

Johan Peeters
Adviser
bpost Ecozones
Belgium
Rob Whitehead
Director of strategic development at centre for London
The City of London Corporation
UK
Katie Langley
Global sales director
Doddle
UK
Panel Moderator:
Alan Barrie
Chair at Stamp Free and co-chair at Delivering London
Stamp Free/Delivering London
UK

Lunch

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Day 2: Wednesday, October 19

Room B Challenging thinking with different perspectives
14:10 - 15:40

Traditionally in these conferences topics are covered by speakers with very similar backgrounds, experience, and demographic. This session aims to provide the opportunity to hear different perspectives to challenge conventional thinking in the sector.

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Using the of art of strategic agility to navigate the future role of postal operators in Europe

Jasmina Ferk
Director of strategy
Pošta Slovenije
Slovenia
European postal operators have been undergoing a business transformation for years. Now, after the pandemic, they face a plethora of new challenges including energy shocks, high inflation, disrupted supply chains, workforce shortage, digital transformation challenges, geopolitical instability, new rivals and rising sustainability demands. The future might hold even more challenges (and opportunities) – demographic change, infrastructure transformation, climate crisis, security challenges, another virus. Many executives thus find the need to revise and adapt their strategies and operating models at a rapid pace. Postal operators however are among the larger, often state-owned and risk averse organizations in their countries, so they need to embrace agility and speed up change. In her presentation, Jasmina will discuss what “the great ones” seem to be doing great right now to rapidly adapt to the “perfect storm” and stay at the forefront of the post and parcel-delivery industry in the coming years.

Customer experience – customer journey – the key is to listen, analyse and act

Thorhildur Helgadottir
CEO
Iceland Post
Iceland
Our customer´s purchasing habits have shifted past few years – letters are declining while e-commerce is increasing. How can we be the first in our customer’s mind when they decide who to choose? We need to listen to our customers so we know what to do and when? The digital world is getting small and the customer is shopping everywhere so we need to rely on each other to provide a good experience throughout our Customers’ journey. For this we need to have the right people on the bus to fulfill our customers’ needs in the best way. Happy customer – happy employees – happy partnership.

Ukrposhta’s practical approaches to maintaining the proper postal exchange during the war

Julia Pavlenko
Director of international operations department
Ukrposhta
Ukraine
Julia Pavlenko will speak about major challenges that Ukrposhta (the designated postal operator of Ukraine) has encountered during the war, including: Organizing the work in extreme conditions (problems with electricity, connection, 3-5 air raid alarms every day); Setting up international mail delivery in the conditions of closed airspace and suspended passenger flights; creating new delivery channels using land transport; Relocating the staff from extremely dangerous areas and organizing their work in safer regions; Ensuring proper data flow in the conditions of extremely unstable mobile and Internet connection; and Despite all operational obstacles, ensuring the delivery of 2.5 million kgs of export mail from Ukraine to other countries and about 2 million kgs of import mail.

Re-imagining the SA Post Office of tomorrow

Nomkhita Mona
CEO
South African Post Office
South Africa
SAPO’s Post Office of Tomorrow strategy re-engineers the organisation’s role within society to ensure its relevance in the long term. At its core, this strategy directs the organisation’s transition from its role as the traditional conveyor of letter-post to an integrated logistics and e-commerce service provider. Additionally, the strategy aims to position SAPO as a leading provider of Digital Business Hubs and Digital Identity Services. The Post Office of Tomorrow strategy comprises Five Strategic Business Pillars, which drive the following strategic objectives: 1. Be a leading Logistic Service Provider to South Africa and the region 2. Be a leading Logistic Service Partner to e-Commerce and logistics operators 3. Be a leading e-Commerce platform, delivery and UPU Hub provider to South Africa and Region 4. Be a leading provider of Digital Business Hubs 5. Be South Africa’s Designated Authentication Authority

Panel Discussion

Jasmina Ferk
Director of strategy
Pošta Slovenije
Slovenia
Thorhildur Helgadottir
CEO
Iceland Post
Iceland
Julia Pavlenko
Director of international operations department
Ukrposhta
Ukraine
Nomkhita Mona
CEO
South African Post Office
South Africa
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK
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Day 2: Wednesday, October 19

Room C Warehouse and fulfillment, track, trace and data management
09:00 - 11:00

Moderator

Jacob Johnsen
Site manager
Danx AS
Denmark

Sustainable work health in PostNord Sweden's parcel business

Hampus Schander
Strategic technology developer
PostNord Group AB
Sweden
In 2021, PostNord Sweden's CEO, Mathias Krümmel, made the bold statement that PostNord should become the industry leading logistics company in sustainability in terms of service offerings, production and customer perspective. With the target set, PostNord commissioned a project that would take a cross-functional look at how to achieve this without changing the current terms for parcel weights up to 35kg. The results thus far include proposed changes to how we process parcels depending on weight, the testing of lifting aids, exoskeletons, powered stair barrows and the concept of 'wearables for safety', among others.

Improve uptime with predictive maintenance for industrial equipment

Dianne Eldridge
Worldwide business development lead, industrial AI/ML
Amazon Web Services (AWS)
USA
Predictive maintenance is an effective way to avoid industrial machinery failures and expensive downtime by proactively monitoring the condition of your equipment so you can be alerted to any anomalies before equipment failures occur. However, this technology has historically been difficult to implement. In this session, learn how industrial customers can enable predictive maintenance and avoid downtime with AI services from AWS, with no machine learning experience required. Learn about how you can use AI and ML to improve uptime of industrial equipment. Hear how AWS customers are leveraging purpose-built industrial AI services from AWS to enable predictive maintenance

Defining the vision for the future CRM for private customers» system of the Swiss Post

Raquel Fandos
Senior consultant
Detecon
Switzerland
The Swiss Post wants to stablish a vision for their future CRM system for private customers. For that, the needs and expectations of both customers and employees need to be considered. To achieve this goal, we accomplished both a quantitative analysis of the customer data and a qualitative analysis (customer and employee interviews). We defined customer journeys and identified the technical gap and required capabilities. It was not technology but rather the gap between the expectations of the employees and the wishes of the customers that finally shaped the vision for the future CRM system for private customers.

Data, insights and decision making power

Gordon Steward
Marketing director
The Information Factory
UK
The presentation will explore how parcel and postal operator businesses can improve performance (revenue, costs, efficiency) by harnessing the power of their data and transforming it into insights that drive decision making. We'll show how companies have benefitted from being more data-driven with practical examples including business intelligence and data analytics, spot rate pricing, end-to-end costing visibility and customer profitability systems. Supporting topics will include the importance of having one 'source of truth' (data integration and harmonization) and 'data democracy' (delivering insights to end users in an easily digestible format - understanding that not everybody is a data scientist).

It all starts with trust.

Sven Schwope
Managing Director (Germany)
PostPlus Group B.V
Netherlands
The way to sustainable growth and inspiring relationships in cross-border e-commerce. At a time when everyone is talking about the perfect delivery experience through data-driven applications, it is too often forgotten that we all work with and for people, and only in a second step for companies. We use state-of-the-art algorithms and, in near future, increasingly artificial intelligence, but all of this cannot replace human interaction, it can only support it. At PostPlus, we believe in our vision that trust will be achieved through interpersonal interactions at all levels with our customers and partners.

How robots are unlocking big data in the warehouse

Dr Jeff Mahler
Co-founder and CTO
Ambi Robotics
USA
AI-powered robots reveal a wealth of shipping and sorting data that can enable better efficiency. By necessity, robots collect data on every parcel they sort including metrics, timing, data, images, videos, sensor readings, and more. Robots will not only bring modern data architectures to the warehouse, they will drive the innovation of new distributed systems that support hundreds of millions of robotic systems across the globe.

Break

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Day 2: Wednesday, October 19

Room C E-commerce ecosystem tools and solutions
11:40 - 16:50

Moderator

Gavin Macrae
Managing director
Pine Monkey Associates Ltd
UK

Variable delivery time slots in e-grocery and e-business

Mikhail Konstantinov
Independent researcher
Mikhail Konstantinov
Germany
If you order a delivery time slot, then it is most natural if you personally, and not the delivery company, decide when it is convenient for you to accept delivery, choose time points 'from' and 'till' and get the delivery price. Delivery slots become variable. The home office, which has become popular due to the pandemic, simply requires long 10-12-hour delivery slots, because customers are at home all day, but the UK e-grocery segment, for example, still imposes short 1-hour slots on everyone. Why do e-grocers act contrary to logic and against their own benefit? We will try to solve this riddle.

E-commerce: the winner of the pandemic

Ali Elshabrawy
Customer service
Enpo
Egypt
The trend to switch to electronic commerce from individuals and companies before the Corona Virus pandemic was moving at a high speed, but during the pandemic and after was moving at a very fast speed. There were differences in the readiness for electronic transformation by postal operators, which affected the response of each of them at the time of the pandemic. This research analyzes the situation before, during and after the pandemic, to reach the winners and losers, and the plans for Digital transformation of postal operators.

Why the quality of your data matters in cross-border eCommerce

Rob Dundas
Business development director
Hurricane Commerce
UK
Major regulatory events during the last two years - more than in the previous 20 years - have dramatically altered the cross-border eCommerce landscape. Events including ICS2, the abolition of the VAT exemption on low-value goods in the EU, UK and elsewhere and the greater enforcement of the US STOP Act now mean that postal operators, carriers and all other players in the global supply chain must be able to harness complete, accurate and compliant cross-border electronic data. The Ukraine conflict has further highlighted the need for compliance screening. Rob Dundas assesses the landscape and explains what's needed to succeed.

Lunch

The impact of GNAF for greater operational agility

Kaveh Dolati
Director general of geographical and spatial information
National Post Company of Islamic Republic of Iran
Iran
This presentation will explain the Iranian postal company's action plan during the Covid-19 pandemic. Elements will include increasing online services to prevent people leaving their homes to buy postal necessities; developing e-commerce platforms in the company for the whole country; converting and developing counter services to web-based services; using GNAF location web services for emergency states during the pandemic to locate the caller position on the map and catch it easily and fast; and using the GNAF location database in Covid-19 spread detection.

E-commerce tools that address the demands of a global marketplace

Amine Khechfe
Chief strategy officer
Auctane
USA
This session will focus on the role e-commerce technologies can play in developing partnerships and fostering growth, and review various topics such as selling via marketplaces versus shopping carts and own-store; the value of cross-border sales and shipping; post-purchase trends and experience in an omnichannel world; and the role social commerce plays in growing your sales. We will touch on branding, tracking, delivery options, returns customer experience, automation and delivering a superior post-purchase experience using scalable and consumer-focused cutting-edge technology.

Leverage your data to become an e-commerce shipper of choice

Damian Paterson
Partner
Pacific Consulting Group
Australia
Covid-19 accelerated the shift from B2B to B2C and generated significant growth in e-commerce parcel volumes, bringing with it changes in freight and delivery profiles, as well as customer expectations. While operationally challenging, surging volumes represent a major opportunity for operators to grow profitable parcel businesses. To capture these opportunities, operators must better leverage their operational and customer data to accelerate their transformation programs and adapt to evolving customer preferences. We will share our frameworks and methodologies developed through years of industry experience to design and deliver data-driven network transformations, capture volumes and become an e-commerce shipper of choice.

Break

Every parcel should be your brand ambassador

Hedde Biesma
Director marketing Europe
Sparck Technologies
Netherlands
Many e-commerce businesses are facing a ‘perfect storm’ of increasing order volumes coupled with diminishing labor availability. Cost pressures too, along with mounting consumer concerns over excessive packaging and large voids around packed items, are leading to a significant rise in interest in automated solutions. Discover how Sparck Technologies helps retailers, carriers and postal operators streamline the shipping and fulfillment process with packaging technology solutions that put customers at the heart of the delivery experience.

High-tech and high-touch: postal services in a digital world

Patricia Ayodeji
Compliance and regulatory technician
Lleida.net
Spain
Regulation (EU) nº 910/2014 What is the electronic Identification, Authentication and Trust Services eIDAS Regulation? Is the eIDAS Regulation still fit for purpose? eIDAS II Difference between qualified and non-qualified services. Legal certainty: what has that means in practice–disputing the evidence. Integrity and authenticity. Lleida.net testimonies before the courts. How eIDAS has proved to be a game changer and key enabler for secure cross-border transactions. The Lleida.net experience with its clients: banks, insurers, Insurtech and fintech companies, telecom companies, governments, employment agencies, postal services, utilities, retailers etc. The European perspective (including the effects of UK withdrawal from the EU).

Overcoming industry challenges through peak operating performance and optimised mobility solutions.

Frank Kaepper
Senior account manager
Honeywell
Germany
Guido Vangenechten
European sales director T&L
Honeywell Productivity Solutions BV
Netherlands
As you are aware, the explosive growth of e-commerce has exposed major system and process limitations in the post and parcel industry, leaving existing infrastructure and processes struggling to accommodate increased throughput and performance demands. The very real challenge of downtime due to equipment failure is one example of the challenges that this growth has brought along with it. Additionally, the ability of companies to adapt and rethink their transportation and logistics solutions and business models has become critical to their ability to increase operational efficiency, enhance customer service, optimize labor resources, simplify the user experience, enable rapid business change and streamline inventory management.
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Day 3: Thursday, October 20

Room A Small post perspectives
09:00 - 10:30

Traditionally in these conferences topics are covered by speakers from medium or large parcel or postal businesses. This session aims to provide the opportunity to hear from leaders of smaller businesses in the sector with their unique and different perspectives, from four different continents.

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Qatar Post – digital transformation journey

Hamid Sadiq
Chief information & digital officer
Qatar Post
Qatar
The postal sector and business operators worldwide have been going through different stages of modernization and reacting to shifting priorities which have accelerated in 2020 due to the COVID-19 pandemic advancing forecast E-commerce growth by 3-4 years. Technology & the new digital era are clearly playing an important role in shaping the postal operation's future, reflecting customer demand. Qatar Post's robust strategy launched in 2016 assisted in introducing new services during the peak pandemic period; The Company successfully became an extended arm for the government & local businesses in supplying essential needs to the nationals & residents of Qatar.

A digital transformation in the supply chain

Hayk Karapetyan
CEO
HayPost
Armenia
Is it possible to transform an organization with 800 postal offices in 550 locations all around the country into a business entity operating on an effective business model that provides not only financial stability but also growth, with favorable conditions for necessary investment? Moreover, is it feasible to tackle the respective issues related to maintaining the infrastructure and current job positions in line with the social responsibility assumed by the company? The presentation highlights the following priority aspects: crisis management and reshaping strategy, and rebranding and repositioning based on a customer-centered business.

Challenges of Government employees culture and productivity

Anirudha Bansod
CEO
Post Fiji
Fiji
As businesses transforming rapidly with use of technology and simplification of work, the people behind machines are not changing the way technology transformed. The gap between human talent, skill and delivery is not matching with high tech equipments we are using in our business.

Challenges of Parcels delivery during war time. How FHD Ukraine succeeded

Elena Yarovenko
Founder/owner
FHD Ukraine
Ukraine
After the 24th of February for most businesses in Ukraine, there were more reasons to quit, rather than to proceed, and this question stood up in front of our company as well. The key issues in making the decision were as follows: our staff, our partners abroad, and the operation of legal customs services. As we got all the positive feedbacks, we started to search for new solutions, as we understood the high importance of our work, especially during those days. We have succeeded, and as a result already in March, we delivered up to 300 parcels across the country.

Panel Discussion

Hamid Sadiq
Chief information & digital officer
Qatar Post
Qatar
Hayk Karapetyan
CEO
HayPost
Armenia
Anirudha Bansod
CEO
Post Fiji
Fiji
Elena Yarovenko
Founder/owner
FHD Ukraine
Ukraine
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Break

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Day 3: Thursday, October 20

Room D Fulfillment, warehousing and sorting solutions
09:00 - 13:00

Moderator

Nomkhita Mona
CEO
South African Post Office
South Africa

Smart Warehouse - the ultimate in warehouse operations

Bo Helmer Larsen
Senior sales director
Lyngsoe Systems
Denmark
Many Warehouses and Distribution Centers are non-automated and non-digitized. This causes poor capacity utilisation, errors and slow processing resulting in lost sale and inventory. Imagine a Warehouse and Distribution Center where you know where every item is in real time - where technology delivers full transparancy enabling: - Automated arrival and departure Shipment Verification - Digital inventory location visibility to support quick pick and replenishment - Warehouse optimization The proven results are plentyfold and include reduced manual handling, elimination of mis-shipments and improved customer satisfaction resulting in cost reductions and sustained and improved sales. Come, listen and learn how!

Warehouse operational intelligence

Maximilian Hauswirth
Key account manager transport & logistics in sales CNEE
Proglove
Germany
In our presentation, we will focus on the use case with DHL, where we want to dive into the topic of warehouse operational excellence, which is divided into three different categories: systems, external sensors and telemetry. Here we will discuss how to improve efficiency with the right data at the right time on the MARK Display wearable scanner. Together with Frank Langer, program manager technology & innovations at Deutsche Post DHL Group, our talking points will be operational insights turning into actionable insights and supply chain optimization based on real-time data.

How simple technology can improve the effectiveness of internal logistics

Thorbjörn Sporre
Project manager
FP - Azolver
Sweden
Many workplaces struggle to find a smooth logistics solution for inbound parcels. Workflows are messy, the process is too manual, parcels are hard to trace. There are many parcel tracking solutions on the market, but most don't fully meet a company's needs. And if they do, they're expensive, complex and difficult to set up and maintain. In this session, we will discuss what type of challenges companies face and what factors are important to consider. We will give examples from Scandinavian companies needing a simple solution and companies with complex workflows across multiple locations.

High-quality and efficiency in bulk flow processing

Torsten Tanz
Key account manager
Körber Supply Chain Parcel Logistics
Germany
There is an ongoing dispute amongst parcel system designers about the most efficient way of processing parcels in medium/large throughput processing centers. The two available options, singulated and bulk flow, have both their challenges. The limiting factor for achievable system throughput is often the unloading process. Bulk conveying and downstream processing/unloading also opens up opportunities for further savings. Körber provides a broad range of bulk processing equipment, including a variety of unloading, conveying, diverting and singulation products. The right equipment paired with long-time operational experience enables Körber to provide real-world bulk flow processing solutions.

'One-parcel-multi-carries' for a one-stop sorting solution

Landy Zhao
CEO
Simba Technology
China
With the popularization of e-commerce, the types of packages to be handled in sorting centers are becoming increasingly complex and varied. Simba has developed the multibelt sorting system to greatly expand the range of cargo types and weights with the idea of 'one-parcel-multi-carries'. The carries are flexibly assigned according to the size of the goods entering the line, and multiple carries move in concert to transport the goods to the designated position and then feed them smoothly into the chute.

Break

Case study of tugger trains in parcel logistics

Jonathan Bland
Head of business unit postal & logistics
K. Hartwall Oy Ab
UK
By moving from forklifts to the K.Hartwall LiftLiner tugger train, Posti group managed not only to increase its productivity by almost 40%, but also to increase the safety of its employees. One of Posti’s main focuses has always been to improve safety and efficiency within its sorting operations. Posti also identified reducing forklift traffic as a way to improve both the efficiency of its operations and the safety of its employees, “With the LiftLiner, we were able to improve our general safety by reducing unnecessary forklift traffic in our terminal, and at the same time, improve efficiency."

Small parcels? How to deal with them in automated sortation

Brian Hansen
Systems director
Beumer Group
Denmark
Transforming CEP operators into modern e-commerce logistics providers can be a painful process when a large part of the parcel mix contains small and irregularly shaped shipments. Small parcels make up an ever-increasing part of daily production but cannot always be handled automatically by conventional sortation systems. So how can CEP operators optimize their smalls handling into existing production? The solution is to recreate the sortation system design for increased sorting flexibility that can make a real difference. The added benefits comprise optimized use of floor space and the ability to incorporate small items handling into an automatic flow.

Role of the integrators as we move towards dark warehouses

Adil Atiser
Managing partner
Lodamaster
Poland
Role of the integrators as we move towards dark warehouses: How to reduce the existing OPEX and improve capabilities of existing sites, the importance of technology independent approach to challenges. It is more and more important for integrators to get the capability to work with systems outside their own manufacture, be open to cross technological solutions. AMRs working with classical sorters in parallel, visual recognition adapted to classical conveyors, maintenance robots... Most of this is already possible and with reasonable ROIs.

Service transformation of Kyrgyz Post: filling the financial inclusion gap

Michailas Traubas
Chief solutions officer
NRD Companies
Lithuania
In July 2021, Kyrgyz Post Office completed a major technology transformation, which allowed a rethink of the role of the post office in developing the financial sector of the country and delivering access to financial services at a postal counter. The KASU Post solution was the pivotal tool for the transformation that enabled the post to achieve and exceed the project targets. The presentation will look into the key results of the project, benefits for the Kyrgyz Post Office, its clients and partners, and the essential tools and principles applied to address the project needs.
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Day 3: Thursday, October 20

Room A The Conference Debate
11:10 - 12:40

What have been the strong messages in the conference? What are the immediate imperatives for the sector to address? What were the most surprising or interesting things that you heard or observed? What are the key insights or ‘take aways’ from the conference? What was not discussed enough or at all? This final session will be a moderated panel discussion to address all these questions and more. Come and debate with experienced industry experts and help to set the agenda for next year!

Moderator

Graeme Lee
Senior partner
Sunflower Associates
UK

Lunch

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Day 3: Thursday, October 20

Room B Post Europe innovation forum in partnership with PIP
09:00 - 11:00

Posteurop and the Postal Innovation Platform (PIP) have joined forces to organize the Posteurop Innovation Forum this year as part of the Parcel+Post Expo conference in Frankfurt. The session will be open to all Parcel+Post Expo conference attendees and will cover game changing technologies and solutions for the postal and logistics sector. In part one, an expert panel will discuss the opportunities presented by blockchain. Blockchain technology is transforming the industry, from optimizing processes, tracking, creating efficiency and transparency in the supply chain, verification, payment simplification, to crypto and NFT solutions in the most traditional postal domain – philately. Then, in part two, several startups will be invited to share their innovative solutions for the postal and supply chain sector and an industry panel consisting of several innovation leaders of the postal industry will discuss with the startups their solutions and the benefits for the postal sector. The panel will also discuss success factors for a viable innovation strategy and best practice to implement innovation and new technologies to face the challenges of a continuously evolving market environment, driven by eCommerce, customer centricity, and competition.

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France
Carlos Fernandes Bhatt
Innovation manager at CTT
Correios de Portugal
Portugal

Introduction of PostEurop Innovation Forum By PostEurop Management Team

Presentation of the Innovation Award Winner 2022

Presentation of the project that won the 2022 edition of the PostEurop Innovation Award

Game Changing Technologies / Blockchain

Blockchain technology is transforming the industry, from optimizing processes, tracking, creating efficiency and transparency in the supply chain, verification, payment simplification, to crypto and NFT solutions in the most traditional postal domain – philately

NFTs and crypto stamps

Andrii Shapovalov
CEO
StampsDaq LLC
Poland
As literally everything gets the touch of digital transformation nowadays, Philately, one of the oldest collecting hobbies on Earth, is not an exception. Merging traditional collecting, trading and social philatelic experiences with digitally enabled contesting, gaming and real life experiences will take an old hobby to its new heights.

Crypto stamp as a success story of blockchain implementation

Irina Grinkina
Blockchain product manager
Variussystems digital solutions GmbH
Austria
Blockchain technology drives an important change for the Parcel and Post Industry. Many postal organizations made their first steps and utilized the complexity of the Blockchain successfully: from Crypto stamp to track &trace. There is an unlimited potential of the improvement of traceability, increase of the efficiency and minimization of errors and frauds. Variussystems is the company that helps bridging traditional postal services with the Blockchain and has a great success story of introducing the Blockchain for Post Industry by doing both printing and IT implementation of the Crypto stamp for Austrian Post, Emirates Post and PostNL.

APP SIMBA project - simplify mechanism via blockchain applications

Christophe Pereira
Customs and supply chain manager
Groupe La Poste
France
Setra Rakotomavo
Head of IT strategy
Groupe La Poste
France
For more than 1 year, La Poste has been developing an I.T tool based on the Blockchain technology to simplify the customs procedures, to strengthen the whole supply chain and to provide a full end-to-end track and trace system. This tool, called SIMBA (Simplify Importation Mechanisms via Blockchain Application), aims at providing to postal operators and to customs authorities a dedicated tool to manage and to handle complex customs situations for imported and exported goods.

Panel Discussion

Andrii Shapovalov
CEO
StampsDaq LLC
Poland
Irina Grinkina
Blockchain product manager
Variussystems digital solutions GmbH
Austria
Christophe Pereira
Customs and supply chain manager
Groupe La Poste
France
Setra Rakotomavo
Head of IT strategy
Groupe La Poste
France

Start-up Pitches followed by the discussion with an expert panel

Moderator

Bernhard Bukovc
Chairman
Postal Innovation Platform
France
Carlos Fernandes Bhatt
Innovation manager at CTT
Correios de Portugal
Portugal

Start-ups

Doris Diebold
Co-founder
hey circle GmbH
Germany
Jasper Deprez
CEO & co-founder
Tradler
Spain
Amanda Martinez
Business development lead, postal and logistics
Tradler
Spain
Nader Ashraf
Head of sales and business development
PixoAnalytics
Germany

Expert Panel

Francisco Travassos
Head of strategy & business development in CTT/CEO of Locky
CTT - Correios de Portugal
Portugal
Thierry Golliard
Director open innovation and venturing
Swiss Post
Switzerland
Marc Sarmiento
Head of research and innovation
Österreichische Post AG
Austria

Break

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Day 3: Thursday, October 20

Room B The long view
11:40 - 13:10

This session aims to take the long view of the sector, reflecting first on the journey taken over the last 10 years. Then addressing the reality being faced today and the prognosis and prospects for the future. Finally looking at what the future might look like in 10 years’ time both in physical networks and logistics and to visualizing the supply chain of the future.

Moderator

Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Back to the future of the post: Diverging visions after the financial crisis

Jose Anson
CEO and Founder
UPIDO
Switzerland
Dr Kristian Sund
Professor of strategic management
Roskilde University
Denmark
The decade of the 2000s represented a turbulent time in postal history, during which European national postal operators faced a combination of market liberalization, digital substitution, and resulting declining mail volumes. The decade ended with the global financial crisis, which only accelerated substitution away from physical mail towards digital communication solutions. This became a dynamic period of strategic renewal, but competing visions emerged concerning the future of the post. This presentation will illustrate the three main divergent visions of the future that emerged and discuss how these influenced the strategic options chosen by operators over the last ten years.

The new postal market

Brody Buhler
CEO
Escher
USA
This presentation will draw from Escher’s 2022 Future of Post research to highlight how the postal market has changed and the key trends creating opportunities and challenges for postal operators.

Transportation and logistics in 2022: Volatility, adaptability, and sustainability?

Eric Topp
Head, worldwide solutions/BD, transportation & logistics
Amazon Web Services
USA
2020-2022 were years of unprecedented change that forced almost every company in Transportation & Logistics to either adapt or suffer dramatic consequences. Parcel and Postal providers actually saw greater changes given the dramatic growth in e-Commerce and package volumes combined with labor shortages. Parcel and Postal providers are looking for solutions that balance both stakeholder and customer requirements (effectiveness, efficiency, sustainability, etc.) while solving tactical problems. In this session, we will provide snapshot of how Cloud based solutions can meet these lofty expectations and how to work towards solutions that balance short-term goals against long-term initiatives.

Panel Discussion

Brody Buhler
CEO
Escher
USA
Eric Topp
Head, worldwide solutions/BD, transportation & logistics
Amazon Web Services
USA
Dirk van Lammeren
CCO
Prime Vision
Netherlands
Panel Moderator:
Derek Osborn
Business coach and international postal expert
Whatnext4u Ltd
UK

Lunch

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Day 3: Thursday, October 20

Room C Latest innovative technologies – AI, data, autonomous vehicles, robotics
09:00 - 13:00

Moderator

Thomas Roggendorf
CEO and Postmaster General
Cpost International NV
Netherlands

Making the leap from carrier to IT

Steven Wood
Account director
Atos
UK
After 15 years working in the carrier industry in a wide range of roles, Steven recently decided to change career path and move into IT. With no technical experience to call upon, why? Having carrier industry experience and firsthand insight into retail customers gives him something that might not be considered commonplace in IT. He has seen the challenges and appreciates the demands. As a norm, ‘IT speaks to IT’. Steven aims to challenge that traditional view on client/supplier relations. His intention is to help inform the ongoing digitization of the carrier marketplace through a different lens.

Using machine learning to improve claims management

Jorge Santos
IT products solutions director
CTT Correios de Portugal, SA
Portugal
Claims are a pain for any logistics carrier. Contracts can have terms and conditions with obligations of compensation whenever a service level agreement is not reached, and additional insurance. Machine learning can play an essential role in helping logistics carriers to improve costs on claims inspection. Through machine learning, the use of supervised learning models can help organizations enhance service level agreements and claims management.

Digital transformation outside the postal sector generating new revenue streams

Thomas Roggendorf
CEO and Postmaster General
Cpost International NV
Netherlands
In 2018, Cpost International set a new horizon by adopting vision 2025 and a strategy based on rapid digital transformation of the post office. This resulted in the implementation of over 30 new applications, for example, self-service kiosks, warehouse systems, customs clearing systems, queuing systems, POS systems and all kinds of dashboards, to mention a few, all developed in-house. This was so successful that Cpost now actively sells these self-developed systems outside of the postal sector, for example, to the national telecom provider and a medical laboratory, thereby generating new streams of recurring income.

Artificial Intelligence in preventing supply chain disruptions

Greg Urban
PRO Partner
Last Mile Experts
United Arab Emirates
The years 2020 and 2021 brought a dramatic change in supply chain resilience. The increases and decreases in demand, port closures, and defaults by subcontractors have become the everyday life of supply chain managers. There is no indication that this will change in the coming years. Postal operators are part of the chain that has been disrupted and must be prepared for rapid changes in the market environment. The presentation focuses on introducing methods that can predict disruptions using artificial intelligence and support or automate operations decisions.

Postal operation 4.0 – a digitalisation challenge of the operations

Radek Malkiewicz
Independent advisor
Parcel Supply Chain Advisory
Poland
How a IT strategy should be aligned with a business strategy? How to integrate a various IT systems into one reliable and effective environment supporting postal and parcel operations? How a new IT architecture should be designed to support digital transformation of the operator? How to provide integrated view on postal business and operations performance for all key functions?

Break

Innovative delivery robot for the last mile

Dr Frank Schönung
Manager research & prototyping
SEW-EURODRIVE
Germany
Considering the prognosis of parcel volume, it’s hard to believe that today’s parcel logistics and today´s supply chains in general will be sufficiently satisfying the logistic needs of 2030. It is time to rethink intermodal approaches and to adjust processes including new technologies. Find out which role an innovative delivery robot can play in an intermodal parcel supply chain.

Transitioning effectively to passive RFID for quality of service monitoring

Bertrand Späth
Head of sales & business development
Spectos Group
Germany
Postal operators using active RFID technology for quality of service monitoring face a major challenge in the coming years: the discontinuation of active RFID transponders necessitates the development of new reading infrastructures and changes to quality measurement processes. This transition involves considerable risks and costs. How can the shift from active to passive reading solutions be accomplished efficiently and cost-effectively? What solutions are available to ensure seamless service quality monitoring during the transition phase? Based on actual implementations, the session will present how a hybrid approach will enable an effective transition without compromising postal quality measurements.

The challenges and transformation of the postal customer journey

Domonkos Pichovszky
Founder, CEO
Proworx Digital
Hungary
The presentation will cover the challenges of managing the postal customer journey using analog and digital devices and incremental revenue generation. With the rise of digital technology, transforming postal communication and the customer journey are inevitable. Due to customers sending fewer physical letters, postal operators' revenue has been decreasing, but by transforming their communication assets postal services could be increasing their revenue to a whole new level. We will show postal services opportunities to increase revenue without structural changes or major investments.

Smart Multi-Use Logistics - research for the parcel logistics future

Dr Harald Hempel
Head of research and innovation
Dako GmbH
Germany
Like many other logistics sectors, parcel logistics has been experiencing a continuous increase in shipment volumes for years. This rapid growth poses major challenges for the CEP industry. In contrast, media logistics struggle with enormous cost increases due to constant circulation losses. The objective of the research project Smart Multi-Use Logistics is to digitally support the cooperation of these logistics sectors. It promises a solution to the current challenges, but at the same time requires end-to-end digitization and standardization within and across company boundaries. The use of electric vehicles will also ensure a significantly improved environmental balance.

Algorithmic Intelligence: The future of parcel and postal services

Christian Walter
CDO (chief data officer)/managing director
URM Group
Germany
Postal and Parcel Services are an illustrative example of dynamic complexity that leads in continuous reconfiguration and moving stress Environmental algorithmic mathematical twining can accurately replicate system complexity to discover, stress, predict and define a host of scenarios that are difficult or impossible to test otherwise. Global metrics produced by the twin are determined to address the efficiency of three-dimensional structure, which is volume, quality and cost at any point in time, to guide the actions of implementation for improvements. The twin supports the research for optimal implementation globally and for each constituent, anticipate incidents and deliver resolutions.

Lunch

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